Bonanza.com

Complaint: [redacted] I am rejecting this response because:I already did those things and this is not covered on your site on the actual auction page it shows that this purchase is protects See attachment and see link: https://www.bonanza.com/site_help/general_buying/buyer_protection Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I understand Bonanza does not refund, that the Seller will have to However, Bonanza is not doing anything to contact the seller regarding this matter The Seller is using Bonanza and their name as a platform, so Bonanza needs to take some responsibility and contact the seller to help iin resolving this matter Don't just take the easy way outSincerely, [redacted]

Hi ***,Sorry for the not so good experience with your transaction Bonanza does not inventory items, nor do we accept payments for items So we are not able to issue refunds on items because we do not have a hand in the payment, you pay the seller directlyWe do require that sellers offer payment options that offer solid buyer protection programs and [redacted] (the payment processor you used) has an excellent buyer protection program for instances like thisSo if you are unable to have a favorable resolution with the seller directly, we would highly recommend that you contact [redacted] and file a dispute Doing so will force the seller to address the complaint or [redacted] will place sanctions on the sellers account.For our part, we can remove sellers from our community who do not follow through with their buyers Based on your complaint, we have permanently removed this seller from our community so we can prevent the same thing happening to others Please let us know if there is anything else that we can do to assist you.Kind regards

Thanks for letting us knowIf you have given the seller ample time to respond and they have not done so then we would recommend that you file a dispute with the payment processor that you used to send the direct payment to the sellerFiling a dispute with the payment processor can only be done by you as you paid the seller directlyHere are a few links that will assist: ? How to file a claim with PayPal:? https://www.paypal.com/webapps/mpp/paypal-safety-and-security ? How to file a claim with Amazon Payments:? https://payments.amazon.com/help/ ? ? We will be sure to investigate the seller's account to ensure they are meeting the expectations of their buyers consistently? Thank you for taking time to bring this to our attention and please do keep us posted if we can further assist

Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service ( [redacted] )We understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we err on the side of caution in matters of user safety.? Our system is preventing us from opening an account on Bonanza for you at this timeWe apologize for any inconvenienceDue to security restrictions, our team is unable to provide further details involved with this action.? To protect your privacy, it is our policy not to notify other users of our suspensions when possibleIf you have any transactions that were in the midst of being processed, please let us know at your earliest convenience and we will be happy to assist you in getting those transactions completed and processedWe strive to keep this matter as private as possible to preserve your reputation on Bonanza.? Fortunately, we are able to recommend a few great alternatives such as [redacted] or [redacted] , both of which have strong monthly traffic and a good base of buyers and sellerseBid.net is a good site for those who wish to deal in the auction format.? The advertising that is purchased on Bonanza is not refundableBonanza sends those funds on your behalf to Google Shopping which results in buyer traffic being directed to your boothBonanza or Google cannot guarantee that those buyers convert.? We sincerely apologize for any inconvenience this may have caused youThank you for your understanding, and we wish you the best of luck in your future endeavors!

Complaint: [redacted] I am rejecting this response because:1/23/purchase tree stand from bonanza order # [redacted] for $No stand was received and no money returnedI saved all the emails from McKennne bonanza (total) say please wait product on way, the problem has been solved, go to facebook or twitter to see their positive advetismentAfter a month they said they were not responsible for money transactins to go to paypalCalled Pay Pal they said that visa was responsibleVisa said they do not deal with pay pal but did take a written complaint from meI am now trying Revdex.com hopeing action will be taken before any one else gets connected with bonnanzaDocument are avaiable from me for any one that needs themSincerely, [redacted]

The seller " [redacted] " has been permanently suspended from Bonanza due to non delivery of items? Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site? We would ***Highly [redacted] recommend that you contact [redacted] as soon as possible and file a dispute so you can get a refund? If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with [redacted] until you have a confirmed refund? Here is a link to the [redacted] dispute process: ? https://www[redacted] .com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also [redacted] 's phone number: [redacted] If you need additional assistance, please contact us at [redacted] @bonanza.com

We are sorry that you did not have a good experience with your transaction on Bonanza Bonanza provided you with instructions on how to file a dispute with [redacted] , so that you can get a refund Bonanza does not hand payments so Bonanza does not have a hand in the financial portion of the transaction, so we are not able to issue refundsIf you contact [redacted] (as the letter mentions, before July 15th), you will be able to file a dispute so you can get a refund[redacted] Hello, ***,Thank you for reporting this problem.The seller, paulbaker, had previously been suspended for behavior unbecoming of sellers on Bonanza.com.What does this mean for me?It's still possible for you to receive a refund for your purchase!We suggest you file a claim immediately.You have until July 15th to file a claim with [redacted] .Open a claim with [redacted] Helpful linksBuyer complaint processHow do I file a claim or check the status of a claim? [redacted] refund overview [redacted] contact information [redacted] Customer Support: [redacted] Alternate Number: [redacted] We understand how frustrating and stressful dealing with these issues can beYour input is vital to helping us make Bonanza a safer marketplace for everyone, and greatly appreciate your time, patience, and help with this matter.We take these cases very seriously, and our support team will be following up with the seller as well to assess whether they are a good fit for Bonanza.If you have any questions about working with the seller or filing for a refund, please feel free to contact us at [email protected],The Bonanza Support Team

? Complaint: [redacted] I am rejecting this response because:The item I purchased has wrong dimensions (not matching with size chart attached to seller website) and absolute poor qualityAfter my few attempts to return the item for refund or replacement the seller (TopSeller2015) and online retailer (Bonanza) didn't offer any way of solving the problem

Hello [redacted] Sorry to hear of your negative experience with this seller The Bonanza community is designed to bring buyers and sellers together? Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout) ? Bonanza basically provides a platform for buyers and sellers to transact? Bonanza does not accept payments for items, instead, buyers pay the seller directly? So financially speaking, we have no hands in the financial part? That means that we cannot issue refunds or anything like that.What we can do is remove bad sellers from our community? If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know)? That way other buyers will be aware of the sellers shortcomings? Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller? We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site.? As for receiving a refund, the easiest path would be to request a refund directly from the seller? If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transactionIn this case it would be PayPalCurrently PayPal requires that you file a claim within days from the transaction? Here is a link that will assist.How to file a claim with PayPal http://tinyurl.com/FilePayPalClaimLet us know if you have additional questions or if you need further assistance.Regards

complaint: [redacted] I am rejecting this response because: you have not given me any new or useful information that shows you are not a shady company or protects your consumers.Sincerely, [redacted] **

Complaint: [redacted] I am rejecting this response because: Im rejecting Bonanza solving anything because they haven'tThat seller that is a scammer is still selling on their site, even after all the proof and screenshots that were sent to themThank God for PayPal because I was able to get my money back, it may have taken almost a month but I got it backI will NEVER have to deal with Bonanza ever again, and for that I'm thankfulI will always reject their response because they did nothing to correct issue or the sellerI'm through with this, I want nothing to do with this crooked company or their seller Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because this is the same stock response that provides no actual resolution other than they claim they have the right to delete my account at any time While I understand their claim and position I dispute their claim that this was any kind of user "agreement." An agreement requires both parties to have come together in a joint idea This is a weird interpretation of their User Policy, not an agreement At the very least, Bonanza.com is responsible for refunding the money that was in my shipping accounts and avoiding slandering my name to my customers Please respond for what the plan is to address this.I am sick of the same stock responses I keep receiving from Bonanza.com that do not actually address the complaints raised and the questions asked.Sincerely, [redacted] ***

We are sorry to hear about your negative experience with this seller.Bonanza does not accept payments for transactions, you pay the seller directly via PayPalWe allow PayPal on our site due to the buyer protection program they offerWe would highly recommend that you file a dispute with PayPal PayPal has an excellent reputation in providing refunds to shoppers with valid disputesIf that does not work for you then we would recommend filing a dispute with your credit card or bank that was used to facilitate the transactionPlease do let us know how things turn out and how we can further assist.Kind regards

We are very sorry to hear about your negative experience.? If you are not able to receive a refund from IC3, contacting your bank/credit card company is the only other avenue we can suggest at this pointSorry there isn't more we can do, but since this is outside of the day timeframe for PayPal, there is little we can to to assist in this refundWhat we can do is prevent the seller from using the Bonanza platform so we can prevent this from happening to othersPlease do let us know if you need any additional information that would assist in you receiving a refund from your credit card or bank.? ?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Hello ***,It sounds like your account was suspended from Bonanza? We are unable to reference your account based on your email address? Can you please send us your username on Bonanza? ? The examples you provided in your initial complaint cannot be locatedOnce we receive that we can investigate your claim and respond.Thank you

We are sorry for the negative experienceYou should never have to edit your feedback in order to receive your products or a resolution from any seller on BonanzaYour feedback is a direct reflection of your experience with that particular sellerWe have placed the seller's booth on hold and have reached out to them and asked them to provide a resolutionWe have also reminded them of Bonanza's feedback policy We would recommend that you file a dispute with PayPalDoing so will motivate the seller to resolve this dispute or they will face sanctions on their PayPal accountIf you need additional assistance please do reach out to our support team directly, [email protected] ?

We are very sorry for the not so good experienceWe would suggest listing items that are not considered high risk to begin (high value designer items at below market prices, etc)Then once you have a successful history of selling those items, you should be able to add more expensive itemsBonanza has a very firm policy on items that are high risk, often counterfeited, or very expensiveWe tend to lean on the conservative side when allowing such items on our siteHaving a solid history of feedback as a seller, selling those specific items, is an alternative way to have your booth approvedThank you for understanding ?

We are sorry for your negative experienceBonanza has a full time team of Customer Service agents that work from our headquarters in Seattle, WashingtonOur hours of operation for Customer Service are from 9am to 5pm Monday through FridayDuring those hours we offer email and live chatWe are also responding to emails outside of those hours but not as consistently as we do during our business hours Users are able to report items that may violate our listing policies directly from the listing (there is a drop down menu to "report violation")Bonanza also has a channel for receiving "Cease and Desists" and other requestsYou can read all about that here: http://www.bonanza.com/site_help/DMCA/Brand_Protection_Program Thank you for giving Bonanza a try and best of luck to you