Boom Fitness

Member signed agreement as well as initialed credit card receipt explaining our cancellation procedure We have a cancellation procedure in effective for a few different reasons: I get going to the post office is a drag but we have these procedures for a reason: It protects the member as well as Boom Fitness Anyone can say they sent in a letter and they are demanding monies back, etcIf the member has the tracking information and followed the procedure we would have to give monies back and cancel membershipIf they have nothing we can only have them follow the procedures they were explained when joining I sent out an email in the middle of March as a friendly reminder their annual fee will be billed on April **The email was a reminder this fee would be applied to their account not to cancel their membership I have just looked at members account and the 1st time he had contacted anyone in regards to canceling his membership was March **, which was when emails were sent out I will cancel membership as requested

Hello, Here is a copy of [redacted] s agreementWe have no records of her calling or coming into the gym to cancelWe have been reaching out calling and leaving messages since July, trying to let her know about her account and past due balanceBecause [redacted] did not take care of her account or email in until Sep 6, at 6:PM she does have a past due balance she will need to pay off before I can cancel her outI will set her cancel date to 9/6/the date she emailed in once the past due is paid off and I have already offered to waive all the late fees to help her take care of her accountI also let her know all accounts automatically get sent to Swift Collections after months of none payment and this is her 3rd month we have been trying to get a hold of herThis account will be automatically sent to Swift Collections if she does not take care of the account before the 26th of this monthThere is nothing further I can do, I have offered to help [redacted] with her account every way I can

The member was made well aware of the cancellation procedures..Please see attached documents that he signed & initialed stating he understood the procedures

Revdex.com: /> I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Although I did sign a contract that required a particular burdensome cancellation procedure, this particular contract was a contract of adhesion and the business fundamentally misrepresented the terms of the contract to meFirstly, the contract 'hides' the unusually burdensome cancellation procedure within pages upon pages of 'small print' termsThe representative never alerted me to these terms while he sold me the membershipSecondly, when I called the gym in September to specifically confirm that I had nothing further to do to cancel my membership, I was verbally and falsely assured that it was indeed the case- the membership will be cancelled automatically on Oct **, Thirdly, the business continued to automatically charge me for the use of the gym while I did not use it at all since October Lastly, I do not believe that this membership contract actually permits the gym to refuse to cancel my membership after I complied with the burdensome cancellation procedure and, furthermore, to hold my credit card information 'hostage' while continuing to automatically deduct monthly membership dues until I paid my alleged fees In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I have attached a document typed by the club managerPlease let me know if I can be of any further assistance [redacted] Filed Revdex.com complaintID# [redacted] • January [redacted] bought a training package, x per week for months• Billing dates were set to bill $twice per month • April 5th, member called in requesting to be refunded the payment that was charged on March 31st because she was having financial issues and needed the money to make a car payment (notes on member account)• April 5th, 2016- Sales Manager, Matt, agreed to freeze the account for month while the member gets caught up with her finances• April 8th, 2016, days following her payment being made, I spoke to the member and agreed to return the payment from March 31st to help the member with her financial situation and to offer exceptional customer service• May 17th, day before the payment went through, member emailed in to freeze account more monthRather than following our policy and requiring a minimum of day notice to freeze an account, I went ahead and customer serviced her again and stopped the payment from going through and froze the account one more month.• June 17th, 2016, member once again emailed in the day the payment was set to pull and asked for one more month to be frozen on the accountI agreed to freeze the account for the month of July, as noted on the accountThe payment for $processed on this day• June 29th, 2016, Again, after a payment had already been drafted and member did not give any kind of notice as specified in our freeze policy, I agreed to refund the payment again• July 1st, 2016, member very upset that payment was not refunded soonerThe payment was refunded within thedays from time of original freeze request email, which is very satisfactory.• July 7th, 2016, After attempting to schedule a time to meet with the member in person, as well as a call to meet her scheduling needs, she sent an email informing me that she was filing a complaint with the Revdex.com because I would not refund her for payments made on her contract for personal trainingThe payment dates are from January 31st, thru March 18th, All of the payments made from January 31st thru March 18th were charged per the contract member signed and agreed to for personal trainingDuring this time there were no attempts to freeze the account, nor were there any health or medical issues that were brought to our attention that would prevent the member from using the personal training that she purchasedI offered to extend the expiration on the personal training sessions for as long as the member neededWe refunded the member on two separate occasions, even though the payments were scheduled to be made and were part of the agreement the member signed forWe offered exceptional service by allowing her to freeze the account on three separate occasions without giving us a 10-day notice, nor did we ask her to come into the facility to sign the paperwork I agreed to early cancel the contract with $still remaining to be billed on the personal training contractI believe Boom Fitness went above and beyond to meet or exceed the needs of the member, even if it meant going against policies, procedures, and standard business practicesThe account was handled with sensitivity, integrity, and an emphasis on customer service

We spoke to [redacted] yesterday and let him know that all year memberships go month to month after the year is upMember's can either come in and get another year paid in full or come in and cancel if they don't want it to go month to monthHe chose to pay for another paid in full, we deducted $from the first month that ran for customer service I have attached the original contract that is initialed on the auto renew after the year and the receipt from yesterday of [redacted] buying another year __________________DUPLICATE__________________Boom Fitness Bridgeport12/11/02:PM # [redacted] Employee: Hailea_________________Member Info_________________Name *** ***Agreement # [redacted] Barcode # [redacted] Prepay Balance $0.00_____________________________________________Enrollment Fee @ $ $0.00Upc # Enrollment Fee Paid in Full Dues @ $ $134.45Upc # PIF Dues _____________________________________________Fresh Start @ $ $0.00Upc # Fresh Start ___________________Totals____________________Extended Price $134.45Sub Total $134.45Tax $0.00Total $134.45Visa $ Account XXXX-XXXX-XXXX-*** Approval [redacted] Amount Collected $134.45Change Due $ items sold

Membership is pending cancel.Member has a payment of $once this payment has been made his membership will cancelI waived the annual fee as a courtesy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hi [redacted] This letter is to confirm that I cancelled your membership with Boom Fitness with nothing further due. Your account has been closed. Thank you [redacted]

Complaint: [redacted] I am rejecting this response because: I understand that your representative did not document my cancellationYour representatives failure to provide correct information, cancel when I requested and document probably should not fall back on me, your customerSincerely, [redacted]

We send the email out as a courtesy reminder about the fee being charged to your account not for you to cancel your membership The annual fee is not for renewal of your agreement; it's for us to be able to charge you the low monthly duesThis fee is part of the agreement When you joined you were aware of the cancellation procedures and you initialed stating you knew the procedureYou also received a copy of your agreement via email within hrs of you joining if you didn't like the procedures you could have cancelled under the day cancellation clause with all monies refunded We have a cancellation procedure for you and I am sorry don't you like it but you made well aware of what they were when you joined

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The front desk should be re trained because I was told I can freeze the membershipAfter a run around I was not supplied the phone number of the office to freeze or cancel my membershipI had no way to contact anyone until I got that email, I was busy preparing for my surgery to hunt down numbersIf you need paperwork I had a surgery that is fine, but I tried since the end of feebruary or freeze then cancel due to the lack of help In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, the matter has been resolved
Sincerely,
*** ***

I am currently working with member in regards to the annual fee
I let her know once we receive the cancellation letter I would refund the monies back to herI just checked her account and we have not received or maybe the system has not been updated as of yet
Once I
see the letter I will be refunding Tricia back the $
When members join they sign an agreement as well as sign and initial a credit card receipt that explains the cancellation proceduresThey also receive a copy of their agreement with hours via email

First off, I apologize the Boom Fitness representative was not clear on our day cancellation policyI looked into you account and you requested to cancel your membership 5/2/My system shows you were canceled on 5/14/You were not charged again, this is with in our day to
request to cancel membership policyI am not sure what else to do for you at this timeAll of this info and the first / last months charges upon signing up are I the agreement that all members sign when joiningWe thank you for your time with Boom Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The fitness club industry has a reputation for this type of abuseI appreciate Boom Fitness taking action, but feel compelled to document occurrences such as this
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What exactly is courteous
about e-mailing your customers that you are about to collect your so-called
annual fee, but you send the e-mail just late enough so that it is impossible
to cancel the membership before the fee is collected? It’s more like rubbing it
inAs for "We made you well aware of it”, this is just a plain lieIt
was like "sign here, initial there and there", and that was itThen
you write: “… you could have cancelled under the day cancellation clause with
all monies refunded“Funny, this is nowhere mentioned in your current
cancellation policy (attached) nor in the e-mail that was sent at the time I
signed up (attached)Clearly, you to go to great lengths to make sure that
your customers understand your cancellation policyIf you know someone that
believes this, I have a bridge to sell him or herYour statement "The
annual fee is not for renewal of your agreement; it's for us to be able to
charge you the low monthly dues." is plainly ridiculousEssentially, what
you are saying is, without saying it of course, we charge you part of your
membership fees up front, so that we can market “low monthly fees”If you
collect this annual fee, all of a the sudden the effective monthly cost for the
customer goes up from $to $36.66, a 22% increaseBut of course you don’t
tell it to your customers like thisIt appears, this is par for the course for
your business, and it is deceptive and dishonest advertising that is, or should
be, illegalThe truth is, your cancellation policy, and the fact that you farm
out your cancellations to what is essentially a collection agency, certainly
explains why there are hundreds of complaints about your policies on the web
What kind of company that is courteous to its customers has to resort to such
lengths to “retain” their customers?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***