Boom Fitness

Hi ***:
Being you are still under the year agreement there is stipulations with cancelling your membership
1. Moved more than miles away from club with proofs of move
2. Buyout option which is paying
65% of your remaining balance (Not to exceed $200.00)
3. Medical Disability of months or more with a Dr's Note
All these information is in the agreement that signed explaining the cancellation procedure
We are opening up the steam we just had a few set backs

Hi ***:
I have attached a copy of your agreement and credit card receipt that you signed & initialed explaining the cancellation procedure
If you need anything else, please let me know
Thank you

?Hi ***:
I hope your feeling better
When you joined you actually signed & initialed explaining that your membership will become a month to month after the *** month unless you notify us in writing
I see your membership is pending cancel and
will cancel on April ***
If you need anything else, please let me know
Thank you
***

*** has been 86ed from Boom FitnessBoom Fitness reserves the right to refuse service to any memberThere is a special membership and price to the cross fit facilityHe has been removed from this area multiple timesHe was told that he must upgrade or can't use itOn the day in question ***
was again in the cross fit room swinging a sledgehammer and making members uncomfortableWe again tried to talk to and work with ***However, employees asked him to leave and he refusedWhen he refused to leave we were forced to call the local police. The local police are familiar with this personThey are investigating him for a crime in our parking lotHe has been removed from many local businesses for similar issuesWe tried to work with this member and help him remain at Boom FitnessWhen others members safety are in question and he refused to leaveWe are left with no choice but to have the police remove the member and ask him to not return.Kyle Y*** General Manager

I am replying back to the complaintI sent an email to ** *** on March ***, @ 3:PM to remind him of a fee that is going to be applied to his accountOn the same day 03/**/@ 3:PM *** *** replied back that he would like to cancel his membershipI explained to
*** *** that I would start the process of canceling his membership but he would still be responsible for the fee.*** *** then stated he just wanted his membership cancelled it's not even worth freezing his membershipWe do offer freezes on memberships (if it's due to medical up to months out of the year at no charge) we just need a copy of a Dr's note.We send this email out as a friendly reminder not a reminder to cancel your membershipThis fee is not a renewal fee to renew your membership it's help provide the amenities we offer at the club such as classes, towels, soap, shampoo, conditioner, etcThis fee is not for the upcoming year it's for products that were used - he used the facility all the way up until March *** 2015I will waive the annual fee but the member is responsible for April *** monthly dues.I have attached a copy of his agreement and CC receipt for your records

Hi ***:
The confusion was that when you joined the gym you stated that you name was *** not *** (Not sure why you didn't give your name) they didn't cancel your membership because they have no clue that you used to different names
When I searched my system
and looked up *** *** I couldn't find you the only way I was able to locate you was because you put your account number on the complaint
ABC Financial did nothing wrong at all they have procedures they need to follow
I just contacted ABC and had them cancel your membership effective June***
I apologize about the inconvenience; the issue was you giving to (2) different names
If you need anything else, please let me know
Thank you
***

I would like to start off that I didn't ignore ** ***...She emailed me at 12:PM today 04/**/15 and I replied back to her at 3:PM today 04/**/15 as I was in a meetingSorry I didn't respond in a quick enough time frame.As per the email correspondence I had with
*** *** I stated to her that her membership cancelled effective March ***, She contacted ABC Financial our billing company on February ***, and as per terms of agreement she is responsible for ANY payments that fall within the days' noticeI have attached a copy of her agreement and CC receipt for your records.Also, as per the terms of the agreement they are also suppose to send in a day cancellation letter certified mail via *** with return receipt requestedWe actually changed our cancellation procedures in January and we now accept cancellations via phone and/or email.As I also stated with ** *** I was confused due to the fact that we have *** ***'s that are at our *** *** locationAfter further investigation on the accountsI did give ** *** the proper information in previous emails.Her final payment with Boom Fitness was February *** and her membership cancelled on March ***, 2015.If there is any other information that you need, please contact me.Thank

Complaint: [redacted]I am rejecting this response because:
I was not informed at the time of signing up not at the time of the phone call that I needed to come into cancel. I was also not given your email to cancel until recently. I appreciate that you are willing to waive the late fees but there shouldn't be anything due because I was not aware of this policy. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I havent used the gym since the end of february so what months am I being charged for? I have been trying to cancel since the last time I used the gym so if it is for any time after the last time I used the gym I want information on taking this matter to court. It isnt my fault the front desk was not trained properly and refused to help.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]'s 1 year paid in full membership started billing monthly a couple months early. He reached out to us on 08/14/2017 at 05:01 PM letting us know there was a weird charge. We explained there was an error with the billing company and refunded the charges back on 08/15/2017 at 12:46...

PM. Member received a full refund and his account was edited to the correct billing dates.  Hailea B[redacted] Club Manager

We spoke to [redacted] yesterday and let him know that all 1 year memberships go month to month after the year is up. Member's can either come in and get another 1 year paid in full or come in and cancel if they don't want it to go month to month. He chose to pay for another paid in full, we...

deducted $19.95 from the first month that ran for customer service.  I have attached the original contract that is initialed on the auto renew after the 1 year and the receipt from yesterday of [redacted] buying another 1 year.  __________________DUPLICATE__________________Boom Fitness Bridgeport12/11/20...⇄ /> Employee:                  Hailea_________________Member Info...⇄

Hello, 
Here is a copy of [redacted]s agreement. We have no records of her calling or coming into the gym to cancel. We have been reaching out calling and leaving messages since July, trying to let her know about her account and past due balance. Because [redacted]
did not take care of her account or email in until Sep 6, 2016 at 6:28 PM she does have a past due balance she will need to pay off before I can cancel her out. I will set her cancel date to 9/6/16 the date she emailed in once the past due is paid off
and I have already offered to waive all the late fees to help her take care of her account. I also let her know all accounts automatically get sent to Swift Collections after 3 months of none payment and this is her 3rd month we
have been trying to get a hold of her. This account will be automatically sent to Swift Collections if she does not take care of the account before the 26th of this month. There is nothing further I can do, I have offered to
help [redacted] with her account every way I can.

Member [redacted] is on a month to month membership and can come in and cancel anytime. When joining we let all our members know they need to come in sign a cancellation form so we can cancel them, all members sign agreeing to this. I have a copy
of [redacted]'s contract if needed. We have no recorded...

of [redacted] calling in and we cannot do cancellations over the phone it has to be in the gym and over email for people who have moved. We have been calling and leaving messages for [redacted] over the last 3
months letting her know she has a past due balance. [redacted] emailed me on Sep 6, 2016 at 6:28 PM requesting to cancel. I let her know that we could cancel her account once it was paid up. She has 3 months of dues and late fees past due, I also offer
waive all late fees to help her pay off her past due balance. I let her know as soon as she paid off her past due balance I would cancel her out via her email.

I have attached a document typed by the club manager. Please let me know if I can be of any further assistance.
[redacted]Filed Revdex.com complaintID# [redacted]• January 2016 [redacted] bought a training package, 1 x per week for 12 months• Billing dates were set to bill $100 twice per...

month • April 5th, 2016 member called in requesting to be refunded the payment that was charged on March 31st because she was having financial issues and needed the money to make a car payment (notes on member account)• April 5th, 2016- Sales Manager, Matt, agreed to freeze the account for 1 month while the member gets caught up with her finances. • April 8th, 2016, 8 days following her payment being made, I spoke to the member and agreed to return the payment from March 31st to help the member with her financial situation and to offer exceptional customer service. • May 17th, 2016 1 day before the payment went through, member emailed in to freeze account 1 more month. Rather than following our policy and requiring a minimum of 10 day notice to freeze an account, I went ahead and customer serviced her again and stopped the payment from going through and froze the account one more month.• June 17th, 2016, member once again emailed in the day the payment was set to pull and asked for one more month to be frozen on the account. I agreed to freeze the account for the month of July, as noted on the account. The payment for $100 processed on this day. • June 29th, 2016, Again, after a payment had already been drafted and member did not give any kind of notice as specified in our freeze policy, I agreed to refund the payment again. • July 1st, 2016, member very upset that payment was not refunded sooner. The payment was refunded within the10 days from time of original freeze request email, which is very satisfactory.• July 7th, 2016, After attempting to schedule a time to meet with the member in person, as well as a call to meet her scheduling needs, she sent an email informing me that she was filing a complaint with the Revdex.com because I would not refund her for payments made on her contract for personal training. The payment dates are from January 31st, 2016 thru March 18th, 2016. All of the payments made from January 31st thru March 18th were charged per the contract member signed and agreed to for personal training. During this time there were no attempts to freeze the account, nor were there any health or medical issues that were brought to our attention that would prevent the member from using the personal training that she purchased. I offered to extend the expiration on the personal training sessions for as long as the member needed. We refunded the member on two separate occasions, even though the payments were scheduled to be made and were part of the agreement the member signed for. We offered exceptional service by allowing her to freeze the account on three separate occasions without giving us a 10-day notice, nor did we ask her to come into the facility to sign the paperwork.  I agreed to early cancel the contract with $1900.00 still remaining to be billed on the personal training contract. I believe Boom Fitness went above and beyond to meet or exceed the needs of the member, even if it meant going against policies, procedures, and standard business practices. The account was handled with sensitivity, integrity, and an emphasis on customer service.

The member was made well aware of the cancellation procedures..Please see attached documents that he signed & initialed stating he understood the procedures.

Complaint: [redacted]I am rejecting this response because: 
I understand that your representative did not document my cancellation. Your representatives failure to provide correct information, cancel when I requested and document probably should not fall back on me, your customer. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

At this time, I have been contacted...

directly by Crunch fitness regarding complaint ID [redacted], however my complaint has NOT been resolved because:crunch has still not found paperwork regarding my cancellation so they have continued to refuse to refund me.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The front desk should be re trained because I was told I can freeze the membership. After a run around I was not supplied the phone number of the office to  freeze or cancel my membership. I had no way to contact anyone until I got that email, I was busy preparing for my surgery to hunt down numbers. If you need paperwork I had a surgery that is fine, but I tried since the end of feebruary or freeze then cancel due to the lack of help
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]