Boom Fitness

Review: I have written to Boom Fitness and their financing company, ABC Financial to cancel my membership. Before mailing them, though, I have called and emailed them to cancel my membership. Finally, exasperated that they would not let me get rid of my account, I sent in a certified mail to their offices, asking to cancel my membership.

Two weeks later, they sent me an email saying that my membership was not allowed to be cancelled. I called their service to ask why and they said I didnt send in the mail correctly. I then emailed them and they once again said send in a certified form. I don't understand how they can be allowed to write to me via email but I am not allowed to cancel my membership that way. I have no idea why I am jumping through hoops to cancel a service that I don't use. It is unethical business practices that I am dealing with in order to continue to provide them with recurring revenue. It is a despicable practice on their end.Desired Settlement: I would like them to refund me my last month's membership fee and to pay me back for the second certified piece of mail that I have sent to them.

Business

Response:

Hi [redacted]:

The confusion was that when you joined the gym you stated that you name was [redacted] not [redacted] (Not sure why you didn't give your name) they didn't cancel your membership because they have no clue that you used to 2 different names.

When I searched my system and looked up [redacted] I couldn't find you the only way I was able to locate you was because you put your account number on the complaint.

ABC Financial did nothing wrong at all they have procedures they need to follow.

I just contacted ABC and had them cancel your membership effective June[redacted].

I apologize about the inconvenience; the issue was you giving to (2) different names.

If you need anything else, please let me know.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was having surgery in the beginning of March, so I have been trying since the end of February to cancel my membership. The staff at the gym told me I needed to call the corporate office but refused to give me a number. I was very busy preparing for surgery and had very little time to argue with this gym. I receive an email from someone from the gym about a maintenance fee and told my situtation and they were very unhelpful and disregarded what happened at the gym itself for trying to cancel my membership. I am now getting calls from them regarding the bill which I cancelled my card because they have refused to help me from the start to cancel.Desired Settlement: I want my balance to be zero and stop being harassed because the staff at the gym refused to help me.

Business

Response:

I am replying back to the complaintI sent an email to [redacted] on March [redacted], 2015 @ 3:09 PM to remind him of a fee that is going to be applied to his account. On the same day 03/**/2015 @ 3:28 PM [redacted] replied back that he would like to cancel his membership. I explained to [redacted] that I would start the process of canceling his membership but he would still be responsible for the fee.[redacted] then stated he just wanted his membership cancelled it's not even worth freezing his membership. We do offer freezes on memberships (if it's due to medical up to 6 months out of the year at no charge) we just need a copy of a Dr's note.We send this email out as a friendly reminder not a reminder to cancel your membership. This fee is not a renewal fee to renew your membership it's help provide the amenities we offer at the club such as classes, towels, soap, shampoo, conditioner, etc. This fee is not for the upcoming year it's for products that were used - he used the facility all the way up until March [redacted] 2015I will waive the annual fee but the member is responsible for April [redacted] monthly dues.I have attached a copy of his agreement and CC receipt for your records.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The front desk should be re trained because I was told I can freeze the membership. After a run around I was not supplied the phone number of the office to freeze or cancel my membership. I had no way to contact anyone until I got that email, I was busy preparing for my surgery to hunt down numbers. If you need paperwork I had a surgery that is fine, but I tried since the end of feebruary or freeze then cancel due to the lack of help

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Membership is pending cancel.Member has a payment of $31.34 once this payment has been made his membership will cancelI waived the annual fee as a courtesy

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I havent used the gym since the end of february so what months am I being charged for? I have been trying to cancel since the last time I used the gym so if it is for any time after the last time I used the gym I want information on taking this matter to court. It isnt my fault the front desk was not trained properly and refused to help.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On Saturday, October **, 2013 at 10:24 AM I checked in to Boom Fitness. Minutes after I checked in, I was verbally assaulted by an employee of Boom Fitness, [redacted]. I immediately left Boom Fitness, and attempted to contact the General Manager via phone. He was unavailable, so I left a message for him. Every single day, including the day of the incident, I tried to contact the GM to express my fear of returning to the facility to workout, & let him know that I would like to cancel my contract immediately.

After approximately 25 phone calls, it became evident that I was not going to get this resolved over the phone, and would have to go in to the facility to have it resolved in person.

On Tuesday, October **, 2013, I went to Boom Fitness in person to speak to the General Manager [redacted] to ask for a cancellation of my membership. [redacted] said that he needed to go get his superior, [redacted] came in to the office, & acknowledged and was well aware of the incident that had taken place on Saturday, October **, 2013 at Boom Fitness.

[redacted] said he would talk to the CEO and they would resolve the situation. [redacted] called me the next day to inform me that they would not be letting me out of the gym membership without paying a $199 cancellation fee.Desired Settlement: I do not want to be contacted by Boom Fitness in any manner-phone/email and mail

I want my debit card refunded in the amount of $41.79 for the monthly dues of November, because I had tried to cancel my membership every single day including the day of the incident.

I want my membership cancelled immediately, at no cost to myself.

I want a letter stating that my membership has been cancelled effective immediately.

Business

Response:

What I am unsure is about is how you feel threatened about entering the club.

I would like to pull the camera footage to see why you would feel that way...I am not sure what the person did to make you feel threatened?

Please explain.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As previously stated, on Saturday, October **, 2013 at 10:24AM I checked in to Boom Fitness. Minutes after I checked in, I was verbally assaulted by an employee of Boom Fitness, [redacted]

I do not feel comfortable entering Boom Fitness, or any affiliates, because I fear for my safety.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have had a nightmare trying to cancel my membership. I set out to do it on January [redacted] and they are still billing my credit card each month. I was begrudgingly told that I would have to pay one extra month, which I did, but it is April and they are still billing my account. When I notified them, they flat out lied to me saying something totally different than what they had previously said. When I pointed out that they were mistaken, and even forwarded them proof of their error, they ignored me.Desired Settlement: I would like the last two months to be credited back to my account or I will proceed to take further action.

Business

Response:

I would like to start off that I didn't ignore [redacted]...She emailed me at 12:51 PM today 04/**/15 and I replied back to her at 3:12 PM today 04/**/15 as I was in a meeting. Sorry I didn't respond in a quick enough time frame.As per the email correspondence I had with [redacted] I stated to her that her membership cancelled effective March [redacted], 2015. She contacted ABC Financial our billing company on February [redacted], 2015 and as per terms of agreement she is responsible for ANY payments that fall within the 30 days' notice. I have attached a copy of her agreement and CC receipt for your records.Also, as per the terms of the agreement they are also suppose to send in a 30 day cancellation letter certified mail via [redacted] with return receipt requested. We actually changed our cancellation procedures in January and we now accept cancellations via phone and/or email.As I also stated with [redacted] I was confused due to the fact that we have 2 [redacted]'s that are at our [redacted] location. After further investigation on the 2 accounts. I did give [redacted] the proper information in previous emails.Her final payment with Boom Fitness was February [redacted] and her membership cancelled on March [redacted], 2015.If there is any other information that you need, please contact me.Thank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Boom Fitness has incredibly deceptive sales practices and unreasonable contract agreements that are not explained at the time of signing up. I have followed the agreement for 1 year and am now responsible for two more months of payment becuase of their hidden "cancellation" practices. There was no notification of automatic renewal.Desired Settlement: I would like my August and September dues returned to me as the hidden/deceptive terms of their contract were not explained.

Business

Response:

Hi [redacted]:

You signed up online as stated in the note section of the agreement: I have attached a copy of the agreement for your records.

As a courtesy I will cancel your membership with further due but not money will be refunded back to you.

Thank you for your time.

Boom Fitness

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like the business to confirm that no further action is require on my part and that I will not incur any additional fees going forward.

Sincerely,

Review: I see I am not the first person to report Boom and their unethical and unclear billing practices - not to mention their extremely unhelpful customer service billing person who they tell you to contact to handle payment issues. I became a member through a Groupon and was falsely told by a [redacted] back when I signed on that if I signed for an additional time period, I would avoid a bunch of additional fees including the yearly fee. That was a complete lie. I complained last April when assessed a yearly charge of around $60.00 and since they make the process to cancel almost impossible, I didn't bother then. This time, I am about to assessed the yearly membership fee AGAIN on April **- although I have already sent a certified letter to cancel my account in May when my contract is up and so they don't automatically renew. Originally, my contract was to be up in Feb. but since I froze it..it was extended until May. I called Boom to express that I should not be paying a yearly memebership fee that covers April 2014 - April 2015 when I have already sent the letter to confirm my cancellation - so WHY would I be charged a yearly membership fee again?? I called Boom and emailed [redacted] who is charge of bill collecting I am assuming and rather than answer my questions of how to cancel or who to speak to at Boom corporate about my issue, she would respond with a one line unhelpful email, not making any effort at all to help me or point me in the right direction. I am disgusted at the lack of professionalism of [redacted] and the entire billing debacle at Boom. How, when and WHAT they bill is never clear, they show fake documents with your signature everywhere, yet all I actually signed when signing up was my credit card receipt...so how they even have my initials on contracts or agreements is beyond alarming considering the importance of secure documentation of my personal information, as well as standards I doubt they are adhering to in terms of privacy.

The outcome I am seeking? To ensure my membership will be cancelled and not automatically renewed and to NOT BE ASSESSED the yearly membership fee for an account that won't be active a few weeks after the yearly fee is to be assessed. Since I have sent my certified letter to cancel (tracking number can be provided), none of this should be an issue and should be handled as any professional business would!! Boom gets a F!!Desired Settlement: To ensure my membership will be cancelled and not automatically renewed and to NOT BE ASSESSED the yearly membership fee on 4/**/14 for an account that won't be active a few weeks after the yearly fee is to be assessed. Since I have sent my certified letter to cancel (tracking number can be provided), none of this should be an issue and should be handled as any professional business would!!

Business

Response:

I am currently working with member in regards to the annual fee.

I let her know once we receive the cancellation letter I would refund the monies back to her. I just checked her account and we have not received or maybe the system has not been updated as of yet.

Once I see the letter I will be refunding Tricia back the $62.69

When members join they sign an agreement as well as sign and initial a credit card receipt that explains the cancellation procedures. They also receive a copy of their agreement with 24 hours via email.

Review: I joined the gym in July under the assumption their steam room would be fixed in a week. It is not been seven months and no steam room. I have mailed a letter stating that I have cancelled my membership because I have moved and the gym will not let me out of my contract..Desired Settlement: I want out of my gym membership.

Business

Response:

Hi [redacted]:

Being you are still under the 1 year agreement there is stipulations with cancelling your membership.

1. Moved more than 25 miles away from club with 2 proofs of move

2. Buyout option which is paying 65% of your remaining balance (Not to exceed $200.00)

3. Medical Disability of 6 months or more with a Dr's Note.

All these information is in the agreement that signed explaining the cancellation procedure.

We are opening up the steam we just had a few set backs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business practices at this gym are borderline criminal.

Review: I have quit this club by telephone and in writing / via email and they continue to harass me, bill me and call and email me requesting payment. I am no longer a member of this club and I request that this stop. They have refused to cancel my membership and I will Not authorize payment.Desired Settlement: I would like them to confirm the cancelation of my membership and stop billing me.

Business

Response:

Member signed agreement as well as initialed credit card receipt explaining our cancellation procedure.

We have a cancellation procedure in effective for a few different reasons:

I get going to the post office is a drag but we have these procedures for a reason:

It protects the member as well as Boom Fitness.

Anyone can say they sent in a letter and they are demanding monies back, etc. If the member has the tracking information and followed the procedure we would have to give monies back and cancel membership. If they have nothing we can only have them follow the procedures they were explained when joining.

I sent out an email in the middle of March as a friendly reminder their annual fee will be billed on April **. The email was a reminder this fee would be applied to their account not to cancel their membership.

I have just looked at members account and the 1st time he had contacted anyone in regards to canceling his membership was March **, 2014 which was when emails were sent out.

I will cancel membership as requested.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I would like to see confirmation of my membership cancellation from Boom Fitness.

Sincerely,

Review: I called Boom Fitness on 8/**/13 to cancel my mother's membership. [redacted] (my mother) passed away on 8/**/13. The girl on the phone extended her condolences and told me I had to call ABC Financial Services to cancel the membership. I called ABC Financial only to be told that I have to write a certified letter, return receipt and they required 30 days written notice to cancel the membership. When I further explained that my mother passed away they didn't care. They said to write a letter and address it to: ABC Financial Services, [redacted] via certified mail, return receipt requested.Desired Settlement: The membership should be canceled effective 8/**/13. I fully understand paying for the month of August 2013; however, I am appalled that they would request payment for September 2013. I'm sure you will agree that this should be canceled effective August 2013.

Business

Response:

I am sorry to hear about the loss of your Mom.

Her membership has been cancelled.

I apologize for the inconvenience this has caused you.

If you need anything else, please let me know.

Thank you

Boom Fitness

Corporate Office

Review: I have signed a 1 year long membership agreement with Boom Fitness gymnasium on October 15, 2012. Antonio, who signed me up explained no terms of the agreement and said nothing about the unusually burdensome cancellation procedure. In September 2013 I called Boom Fitness customer care and asked whether my membership is terminating automatically on October **, 2013. The representative confirmed that my membership of one year is indeed over on October **, 2013, and my membership privileges are no longer valid after that date. I did not use Boom Fitness services after October **, 2013 (a fact easily verifiable due to their automatic scan access system to the gym).

On January **2014 I have noticed that Boom Fitness’s billing company, ABC Financial Services (ABC) has continued to bill me on a monthly basis. When I called Boom Fitness to ask for my money back, I was flatly told that “I will get no money back” and that my agreement stated that the only way to cancel my membership is by mailing a certified letter to ABC requesting a cancellation 30 days prior to the cancellation going in effect. If no such letter is received, ABC would continue to charge my credit card on a monthly basis automatically. I called ABC to ask and resolve the situation and was told the same thing. The representative of ABC told me to read my contract and that I will “get no refund on anything.”

On January **2014 I have made another attempt to resolve this with Boom Fitness and emailed [redacted], their customer service manager. She refused to help me resolve the issue and emailed that they have the signed forms that I have understood the cancellation procedure.

On January [redacted] 2014, I have sent a certified cancellation letter to ABC requesting to cancel my membership as of October **, 2013. I have also instructed my credit card to dispute all the charges from Boom Fitness from November 2013 forward.

Starting January**, 2014 ABC started to harass me by email and telephonically:

- On January **, 2014 ABC sent me a bill with a false warning that all previous attempts to contact me were futile and this is the last warning due to the membership fees ‘critically overdue.’ The email demanded 3 months membership ($31 a month), a late fee of $58, and a one month payment due for the upcoming February 2014.

- On January **, 2014, ABC placed an automatic call to my cellphone, also falsely informing me that all previous efforts to contact me failed and that my membership fees were critically overdue.

- On January **, 2014 I received another email titled ‘pending cancel notice’ from ABC informing me that despite the fact that they received my cancellation letter, they refuse to cancel my membership until all the allegedly unpaid dues are fully paid, including the penalty. Until I paid my dues, ABC wrote, they will consider me an active member and will continue to charge me a monthly automatically.Desired Settlement: I would like my membership to be cancelled as of October **, 2013 and all the charges after that date canceled and refunded to me.

Business

Response:

Hi [redacted]:

I have attached a copy of your agreement and credit card receipt that you signed & initialed explaining the cancellation procedure.

If you need anything else, please let me know.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although I did sign a contract that required a particular burdensome cancellation procedure, this particular contract was a contract of adhesion and the business fundamentally misrepresented the terms of the contract to me. Firstly, the contract 'hides' the unusually burdensome cancellation procedure within pages upon pages of 'small print' terms. The representative never alerted me to these terms while he sold me the membership. Secondly, when I called the gym in September 2013 to specifically confirm that I had nothing further to do to cancel my membership, I was verbally and falsely assured that it was indeed the case- the membership will be cancelled automatically on Oct **, 2013. Thirdly, the business continued to automatically charge me for the use of the gym while I did not use it at all since October 2013. Lastly, I do not believe that this membership contract actually permits the gym to refuse to cancel my membership after I complied with the burdensome cancellation procedure and, furthermore, to hold my credit card information 'hostage' while continuing to automatically deduct monthly membership dues until I paid my alleged fees.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted]

This letter is to confirm that I cancelled your membership with Boom Fitness with nothing further due.

Your account has been closed.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After sub-par service and a move in early September, I decided to cancel my membership with Boom Fitness. I tried speaking to someone at the gym, and they directed me to ABC Financial. I spoke to the person who told me I had to send a letter with my current address, contact info, and account number. On October *, about a month sending the letter, I received en email from Boom Fitness saying the yearly maintenance fee pf $62.69 would be charged to my account. I responded, saying I had sent a letter and was wondering why the account was still being charged. They told me the cancellation wouldn't take affect until 30 days after they received my letter, which hadn't been received. They asked if I sent it certified and I said no, because no one had told me to do so. I resent the letter, but because they received it late I was still charged the $62.69. When I asked ABC Financial about a reimbursement they said I had to contact the gym.

So I called the gym one day a week for 3 weeks, leaving messages every time, until I finally heard back. When I heard back, the manager [redacted] was very rude to me and told me that they wouldn't refund me. Even after I explained that my letter was not received because of incorrect information at the company's part and that I'd be willing to take a partial reimbursement he said it was my own fault. He also said I should have spoke to someone at Boom Fitness, but every time I tried they redirected me to ABC Financial.

This experience, which has been more complicated than needed to cancel a gym membership, has left me frustrated and stressed.Desired Settlement: I would like to be refunded either the complete yearly maintenance fee ($62.69) or the amount for 11-months that I won't be using the gym this year ($55.47). I would also appreciate an aplogy from the company for all the hassle they have put me through.

Business

Response:

As per the terms of the agreement.

You are responisble for payments that fall within the 30 days of the post mark date on the envelope. The post mark date on the envelope was October *, 2013. (Please see attached)

I will go ahead and refund you the annual maintenace fee of $68.33.

If you need anything else, please let me know.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for helping me resolve this matter.

Sincerely,

Review: I had been a member of Boom fitness in the UES for a little over a year up until October of 2014. For the price you pay the gym isn't half bad but it does get extremely crowded during normal rush hours.

My complaint is not with the facility itself, but with their staff and billing office. After being a member of Boom for one year I decided to cancel my membership. I went into the UES location and spoke with a gentlemen behind the counter who printed off a cancellation slip and told me to mail it to their ABC Billing office. I promptly mailed the receipt out and did not give it much thought thereafter until recently when my amex number changed.

I was contacted by ABC stating that I had membership dues still owed and that my membership number had never been cancelled. I explained how I went to the location and cancelled the membership. ABC advised me to contact the location and have them send an email verifying that was the case and that they would take care of it. When I contacted Boom the corporate response was a brief email asking for information, which I provided, and then silence. After a follow up email and no response I called their office and spoke to what I can only assume is their billing officer. I explained my situation and was told in order to cancel my membership I would have to pay $124 and that was after "cutting the annual membership in half". Her response to my concerns was that I should have paid closer attention to my billing statements and caught this earlier, she also said memberships are not cancelled at the locations and for all she knew I could be lying. It became so ridiculous that I had to take the lead on the call and ask for a solution as she was more focused on arguing then finding a resolution.

I ended up paying the $124 so that it did not become a bigger issue with a collection agency. The dollar amount paid is irrelevant, the fact that I went to a location and was given incorrect information and then called a liar because I could not produce proof from 6 months ago is ridiculous. The poor customer service far offsets any discount the gym offers in terms of "low monthly membership dues".Desired Settlement: Refund the $124 I paid to "cancel" my membership.

Business

Response:

To whom it may concern:I have attached a copy of [redacted]'s signed agreement, credit card receipt and enrollment waiver form that he signed & initialed explaining he understood the cancellation procedure.We have our cancellation procedure for a reason if there was an issue with your membership not being cancelled you have the tracking information that you can provide and we can fix the issue. If you don't have that information there is no way of knowing that you sent in a cancellation letter. If member's sent in a letter and ABC received it we will accept it even if it's not certified mail. We received nothing from [redacted] that he tried to cancel his membership.I stated if he could provide me with proof I would be more than happy to help him...As he stated in the complaint that he provided me proof and there was silence. I never received anything from [redacted] and if he did send it please have him forward or show us that he provided me proof. As you read the complaint towards the end he stated that he didn't have the proof and who keeps things from 6 months ago.I accepted his cancellation via email but he would be responsible for any payments that fall within the 30 days' notice he provides. He had a past due amount from February [redacted] and then was still responsible for March [redacted] and the annual fee which fell within the 30 days instead of charging him the full amount of the annual fee I split it with him..I thought that was fair.I never called [redacted] a liar I just stated that we don't accept cancellations at the club nor we do we have a receipt that prints out a cancellation slip. I feel my resolution was fair.Thank you[redacted]

Review: I canceled my crunch membership in May 2015 because I was moving. I was told I had to cancel one month in advance so I would pay for the month of June. I agreed and filled out the paperwork at the east [redacted]. When reviewing credit card charges this month, I saw that I was charged for the month of July.I immediately called crunch and they said that they could not find the paper work for my cancellation. I was told that this had been happening to their clients because of the recent transition of boom fitness over to crunch.After a series of phone calls and emails with multiple people over a period of three weeks I was eventually told that they would not refund me for the month of July.Desired Settlement: I need to be refunded the fraudulent charge for the month of July.

Consumer

Response:

At this time, I have been contacted directly by Crunch fitness regarding complaint ID [redacted], however my complaint has NOT been resolved because:crunch has still not found paperwork regarding my cancellation so they have continued to refuse to refund me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have complained before, and I have one of the fees gone but I am still receiveing calls for another one now. I have been trying since the end of february to cancel my membership, I have had no luck with this even with the last complaint they still have a charge on there. I tried to call the gym who gave me another phone number who told me to call the gym itself because a [redacted] from the gym was the person who edited my account last. I called back the gym and told the girl who answered my phone who told me I was wrong that they would tell me this and refused to transfer me to a [redacted]. In the first place I wasnt even given any information by the front desk to cancel back in the end of february and now this. I just want this saga with this damn gym over so I would like information how to take this to court if they refuse to cancel my membership with no fees.Desired Settlement: I want my membership cancelled with no fees already.

Review: In 2012, my daughter and I signed up for a one year contract for a gym membership at [redacted], which must have renewed in Spring 2013 when I was in the hospital because of some serious health problem . I expected that I would be contacted at a reasonable time before another potential renewal would be necessary. Unknown to me, I apparently signed up for an automatic renewal of our memberships. However, even under these conditions I would expect to receive an e-mail early enough in advance to allow me to decide against a renewal of the contract.On March **2014, I got an e-mail informing me of the upcoming charges of $62.69 each on April **. This, on its own, would not be an issue. However, Boom Fitness hired ABC Financial to handle their contracts and they, incredulously, require to have received in writing (not by e-mail) a cancellation 30 days in advance of the renewal day. "Conveniently", the e-mail that I received was sent just late enough to prevent me from being able to fulfill this ridiculous requirement. It is possible that this behavior is not illegal, though it should be, but it is most certainly unethical. After all, Boom Fitness can sign you up for a contract in minutes, but one has to send them a hard copy letter that needs to be received (!) thirty days prior to the renewal date. Really?Desired Settlement: I expect that the 2x$69.29, i.e.$139.58 for the renewal credited to my credit/debit card and the company to change these abhorrent policies.

Business

Response:

?Hi [redacted]:

I hope your feeling better.

When you joined you actually signed & initialed explaining that your membership will become a month to month after the [redacted] month unless you notify us in writing.

I see your membership is pending cancel and will cancel on April [redacted].

If you need anything else, please let me know.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The response does not address my complaint at all. The issue was that I got no e-mail in time to being able to cancel the membership before the upcoming renewal. The notice they did e-mail was sent just late enough for this not being possible. And they do not address their ridiculous cancellation policy, 30 days prior in writing by snail mail!

If it is legal, it shouldn't be. It's no wonder that the internet is awash with complaints similar to mine

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We send the email out as a courtesy reminder about the fee being charged to your account not for you to cancel your membership.

The annual fee is not for renewal of your agreement; it's for us to be able to charge you the low monthly dues. This fee is part of the agreement.

When you joined you were aware of the cancellation procedures and you initialed stating you knew the procedure. You also received a copy of your agreement via email within 24 hrs of you joining if you didn't like the procedures you could have cancelled under the 3 day cancellation clause with all monies refunded.

We have a cancellation procedure for you and I am sorry don't you like it but you made well aware of what they were when you joined.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

What exactly is courteous

about e-mailing your customers that you are about to collect your so-called

annual fee, but you send the e-mail just late enough so that it is impossible

to cancel the membership before the fee is collected? It’s more like rubbing it

in. As for "We made you well aware of it”, this is just a plain lie. It

was like "sign here, initial there and there", and that was it. Then

you write: “… you could have cancelled under the 3 day cancellation clause with

all monies refunded“. Funny, this is nowhere mentioned in your current

cancellation policy (attached) nor in the e-mail that was sent at the time I

signed up (attached). Clearly, you to go to great lengths to make sure that

your customers understand your cancellation policy. If you know someone that

believes this, I have a bridge to sell him or her. Your statement "The

annual fee is not for renewal of your agreement; it's for us to be able to

charge you the low monthly dues." is plainly ridiculous. Essentially, what

you are saying is, without saying it of course, we charge you part of your

membership fees up front, so that we can market “low monthly fees”. If you

collect this annual fee, all of a the sudden the effective monthly cost for the

customer goes up from $29.99 to $36.66, a 22% increase. But of course you don’t

tell it to your customers like this. It appears, this is par for the course for

your business, and it is deceptive and dishonest advertising that is, or should

be, illegal. The truth is, your cancellation policy, and the fact that you farm

out your cancellations to what is essentially a collection agency, certainly

explains why there are hundreds of complaints about your policies on the web.

What kind of company that is courteous to its customers has to resort to such

lengths to “retain” their customers?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,