Boone Development

Good Afternoon, I have contacted Mr [redacted] via voicemail and sent an email Here is our correspondence: From: [redacted] [mailto: [redacted] ] Sent: Wednesday, August 19, 1:PMTo: [redacted] , [redacted] *Subject: Re: Enterprise Rent-A-Car It showed up on my card 8/18/ Which, was not what I was told by your employees I will not use your company again if, I have a choice I am very dissatisfiedDO NOT CONTACT ME AGAIN! I will consider it harassment *** [redacted] On Wednesday, August 19, 11:AM, " [redacted] , [redacted] R" < [redacted] .R[redacted] @ [redacted] > wrote: Mr***, I just left you a voicemail also, but wanted to follwith an email Our location did indeed refund the $back to your Mastercard on 8/at 11:a.m I am not sure how long it takes your credit card company or your banking organization to post credits back to their consumers accounts, but I hope that this has been refunded back for you If not, please feel free to contact me at ###-###-#### and I can try and reach out to your credit card holder to push this through Thank you, [redacted] Executive Assistant to [redacted] ###-###-#### direct###-###-#### fax [redacted] .R[redacted] @ehi.com Group HeadquartersEastpoint Centre Drive, Suite 124Louisville, KY United States of America enterpriseholdings.com I will respect Mr***'s wishes and not contact further Thank you, [redacted]

Good Afternoon,Our location has talked to Ms [redacted] Our location out of Paducah, KY will be delivering a large SUV to her today Thank you, [redacted]

Good Afternoon, Our Area Manager spoke to the customer and we are issuing a refund for $ Thank you, [redacted]

We are unfortunately unable to come to an agreed resolution with Mrs*** We agree to disagree on the timeline of events and we were unable to qualify her for the rental We don’t agree that our company not being able to provide and/or qualify Mrs [redacted] for a Truck Rental caused her to purchase a brand new truck for $47, The only resolution she feels is sufficient is for us to pay of her car payments We have offered her a discount on a future truck rental or retail rental and Mrs [redacted] refused Our Group Truck Manager let her know that we would be sending in the response as “unable to come to a mutual resolution” and she agreed Thank you, [redacted]

For some reason, they declined roadside switch-out and she had to buy a plane ticket to get home We are trying to locate the phone call with roadside to find out what happened, but we will be refunding the cost of the airline ticket - $Thank you, [redacted] Executive AssistantEnterprise Holdings

Good Afternoon,Our Area Manager spoke with the customer and they will contact her for their next reservation and [redacted] will take care of setting everything up.If you need any additional information, please let me know.Thank you, [redacted] Executive Assistant

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted] ***

Good Morning, Ms [redacted] had an insurance rental and the insurance company set the last day that they would cover the rental through as 11/17/ We notified Ms [redacted] on multiple occasions of the last day set by the insurance company and that we needed either the car returned or for her to come in and pay for the rental She would not speak to our office directly, only by text and did not return or pay for the rental Our Area Manager was able to speak to Ms [redacted] on Friday She told him that she would be returning the vehicle and paying the balance owed She did return the vehicle, but did not pay the balance We will continue to pursue for the $balance owed Thank you, [redacted] Executive AssistantEAN Holdings, LLC

I spoke with Ms [redacted] We had the wrong address in our system, so we are re-issuing a check for her I will be sending this out via FedEx tomorrow to be delivered on Monday Thank you, [redacted] Enterprise Rent-A-CarExecutive Assistant

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After reviewing the response from Enterprise rentalThe accusations that I have not spoken to them directly is information [redacted] who is the customer service rep, I spoke to several times and [redacted] a few times to leave messages [redacted] did not inform me on 11/17/that the rental was not being paid for by the insurance company until Dec4, Enterprise have failed with their customer service and need to change it in the future with serving each customerAfter filing the complaint with the Revdex.com I received a harassing phone call from [redacted] to argue about my complaint and emailInstead of a "how to better serve your customer call"! He is right about ONE thing I have since returned the car and Will NEVER do business with them againI have also called numerous times today to see exactly what the final balance is and have been on hold as long as mins and still NO ANSWERI emailed [redacted] to make him aware so that Enterprise is aware if their communication failure alsoRegards, [redacted]

Our Area Manager spoke to Mr***. He is giving him a day rental. Thank you,*** ***Enterprise HoldingsExecutive Assistant

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This complaint has been resolved to my
satisfaction.Thanks,***

Good Afternoon,We were also provided the video and did not find any evidence of the phone being broken or our manager racially ridiculing Mr***.
However, we did refund the entire rental back to Mr*** and also gave him $for his troubles. This check was overnighted to him via FedEx.At this time, we consider Mr***'s concerns resolved.Thank you,*** ***Executive AssistantEnterprise Holdings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have spoke with Ms*** and had a meeting with the local office The person that LIED to me is still LYINGI do not feel that I have been treated fairly If your employee tells me that I do not need to purchase the waiver insurance and then I have a turkey fly into the window of your car my insurance should not be charged and you should not charge my credit card! I can't understand how they would do this to me.Sincerely,
*** ***

Our Area Manager, *** ***, spoke to the customer and gave her his information to call for her next rental. He will get her taken care of.Thank you,*** ***Executive AssistantEnterprise Rent-A-Car

Our Manager spoke to Ms*** on December 14th and she said she is going to call on Monday, December 21st to submit payment via credit card. We will consider this closed
Thank you,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meThe business has issued and delivered my refund and the area manager asked me to call her in the future if I experience any other customer service issues.
Regards,
*** ***

We have refunded Ms*** a total of $($and the additional days - $93.16) and have requested a check refund to be sent to her for the $overdraft fee
Thank you,
*** ***Executive AssistantEnterprise Rent-A-Car

Our Area Manager spoke to Ms*** and she stated that this has been resolved. Thank you,*** ***EAN Holdings, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***