Boone Development

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are unfortunately unable to come to an agreed resolution with Mrs. [redacted].  We agree to disagree on the timeline of events and we were unable to qualify her for the rental.  We don’t agree that our company not being able to provide and/or qualify Mrs. [redacted] for a Truck Rental caused...

her to purchase a brand new truck for $47,000.  The only resolution she feels is sufficient is for us to pay 2 of her car payments.  We have offered her a discount on a future truck rental or retail rental and Mrs. [redacted] refused. 
Our Group Truck Manager let her know that we would be sending in the response as “unable to come to a mutual resolution” and she agreed.
Thank you,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

For some reason, they declined roadside switch-out and she had to buy a plane ticket to get home.  We are trying to locate the phone call with roadside to find out what happened, but we will be refunding the cost of the airline ticket - $282.60. Thank you,[redacted]Executive...

AssistantEnterprise Holdings

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After reviewing the response from Enterprise rental. The accusations that I have not spoken to them directly is FALSE information. [redacted] who is the customer service rep, I spoke to several times and [redacted] a few times to leave messages. [redacted] did not inform me on 11/17/15 that the rental was not being paid for by the insurance company until Dec. 4, 2015. Enterprise have failed with their customer service and need to change it in the future with serving each customer. After filing the complaint with the Revdex.com I received a harassing phone call from [redacted] to argue about my complaint and email. Instead of a "how to better serve your customer call"! He is right about ONE thing I have since returned the car and Will NEVER do business with them again. I have also called numerous times today to see exactly what the final balance is and have been on hold as long as 10 mins and still NO ANSWER. I emailed [redacted] to make him aware so that Enterprise is aware if their communication failure also. Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Good Afternoon, 
Our Area Manager spoke to the customer and we are issuing a refund for $96.65. 
Thank you,
[redacted]

Good Afternoon,
I have contacted Mr. [redacted] via voicemail and sent an email.  Here is our correspondence:
From: [redacted] [mailto:[redacted]] Sent: Wednesday, August 19, 2015 1:17 PMTo: [redacted], [redacted]Subject: Re: Enterprise Rent-A-Car
 
It showed up on my card 8/18/15....

 Which, was not what I was told by your employees.  I will not use your company again if, I have a choice.  I am very dissatisfied. DO NOT CONTACT ME AGAIN!  I will consider it harassment.
[redacted]. [redacted]
 
On Wednesday, August 19, 2015 11:35 AM, "[redacted], [redacted] R" <[redacted].R.[redacted]@[redacted]> wrote:
 
Mr. [redacted],
I just left you a voicemail also, but wanted to follow-up with an email.  Our location did indeed refund the $50 back to your Mastercard on 8/14 at 11:52 a.m.  I am not sure how long it takes your credit card company or your banking organization to post credits back to their consumers accounts, but I hope that this has been refunded back for you.  If not, please feel free to contact me at ###-###-#### and I can try and reach out to your credit card holder to push this through.
Thank you,
[redacted]
Executive Assistant to [redacted]
###-###-#### direct###-###-#### fax
[redacted].R.[redacted]@ehi.com
Group Headquarters13425 Eastpoint Centre Drive, Suite 124Louisville, KY  40223
United States of America
enterpriseholdings.com
I will respect Mr. [redacted]'s wishes and not contact further. 
Thank you,
[redacted]

Our Area Manager, [redacted], spoke to [redacted] and he has her information to contact with any future issues.   Thank you,[redacted]Executive AssistantEnterprise Holdings

Our Risk Manager spoke to Ms. [redacted].  I have been informed that the matter has been settled, we are waiving the damages and the customer is satisfied. Thank you,[redacted]Enterprise Holdings

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] [redacted]

Good Morning,
Ms. [redacted] had an insurance rental and the insurance company set the last day that they would cover the rental through as 11/17/2015.  We notified Ms. [redacted] on multiple occasions of the last day set by the insurance company and that we needed either the car returned or...

for her to come in and pay for the rental.  She would not speak to our office directly, only by text and did not return or pay for the rental.  Our Area Manager was able to speak to Ms. [redacted] on Friday.  She told him that she would be returning the vehicle and paying the balance owed.  She did return the vehicle, but did not pay the balance.  We will continue to pursue for the $773.08 balance owed.
Thank you,
[redacted]Executive AssistantEAN Holdings, LLC

Revdex.com:Everything in that last message is comical.  Everyone knows that I was racially insulted and the police can verify that my new phone was broken.  I also have not been refunded for my rental or compensated in anyway.  I was told that the $200 was for compensation for the taxi payments from all the taxi money spent on rides to various enterprises for nothing. So in my eyes and the publics eye this matter is far from settled 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]