Boone Development

This complaint was not resolved nor did I hear back from
the companyWhat's the purpose of contacting the Revdex.com with a complaint and not getting a outcomeAlso I am a paying member of the Revdex.com and if I had a complaint I would respond in a timely fashionI will expect a call from you or I will be filing another complaint
Thank you
*** ***

Good Morning,Our Area Manager, *** ***, has called times (no voicemail to leave message) and emailed Ms*** with her information to contact and the resolution. We are not refunding the cost of damage to the vehicle. Ms*** declined our coverage and while she was in the vehicle, a turkey was hit or flew into the car, denting the door and smashing the window. If Ms*** would like to speak to *** further, please have her contact her at ###-###-####. At this time, we will consider this matter closed.Thank you,*** ***Executive AssistantEnterprise Holdings

Good Morning,Our Area Manager has left messages for Mr*** and sent an email to the email address provided. We have not heard a response back from the customer as of today. We will consider this resolved unless we hear from the customer or hear from the Revdex.com. Thank
you,*** ***Enterprise Holdings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with the area manager and told him reguardless of other payment they used an unauthorized cardI have already done a dispute/chargeback on the card as I never told them that could be usedHe said he will call when the dispute came through to his deskI am not satisfied and with all of this time and frustration this is causing me I do not feel I should have to pay anythingI have spent hundreds with this company and this is the 1st issue I have hadI am very disappointed in their lack of customer serviceI will never use enterprise again and I have contacted my lawyer for fraudulent use on my employers credit card
Regards,
*** ***

Our representative at the Louisville Airport spoke to Ms***. They have agreed to refund her rental for $and if we find her credit card, we will shred for her. We apologized that no one assisted her on her initial contact and we will address with the location.Thank you,***
***Enterprise Holdings, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Our Area Manager, *** ***, left multiple messages for Ms*** and sent an email to the email provided on the Revdex.com concern. We have not heard anything back. At this point, we will consider this matter closed unless we hear otherwise. Thank you,*** ***Executive
AssistantEnterprise Holdings, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have spoke with a lady from their office and have a meeting with the Office Manager of the Office I rented the car at At this point it is my word against theirs
Regards,
*** ***

Our Area Manager, *** ***, spoke to Ms***. We charged her correctly and used the reservation she set up. She stated that there was another reservation and she would email him the confirmation. He never has received it and hasn't heard back from her. It looks like the
issue was the issue may have been was one reservation was for unlimited mileage and one was with limited. We used the res with unlimited mileage since she told our employee that was what she needed due to the length of the trip. Hopefully Ms*** feels like this is resolved and if not, we will be more than happy to reach out to her again. Thank you,*** ***Enterprise Holdings

Our Area Manager spoke with Ms*** and explained that without another form of payment, we are unable to refund the company credit card. Once we have alternate payment, we will be able to take care of this for her. Thank you,*** ***

Our Area Manager spoke to Mr. [redacted].  We have refunded the amount back to the customer.  Thank you,[redacted]Enterprise Holdings

Our Manager spoke to Ms. [redacted] and we have refunded her card.   Thank you,[redacted]

Good Afternoon,Our Area Manager spoke with the customer and they will contact her for their next reservation and [redacted] will take care of setting everything up.If you need any additional information, please let me know.Thank you,[redacted]Executive Assistant

I spoke with Ms. [redacted]  We had the wrong address in our system, so we are re-issuing a check for her.  I will be sending this out via FedEx tomorrow to be delivered on Monday.
 
Thank you,
[redacted]Enterprise Rent-A-CarExecutive Assistant

Good Afternoon,We have reached out to the customer via phone and email with no response.  The phone number listed does not have a voicemail, so we are unable to leave a message.  At this time, we will consider this closed.Thank you,[redacted]Executive AssistantEnterprise Holdings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted] i received one phone call this morning while at work.  I cannot answer the call at work.  I am off at 5:30 tonight or may be reached during the afternoon on Saturday.   Next week I will be work doubles all week.

Good Afternoon,I have been informed that our Group Rental Manager, [redacted], spoke with Mr. [redacted] on Tuesday, February 28th.  He let him know that with the refund of his rental and the additional $200 check that we sent via FedEx, that we will not be issuing any additional monies.  We checked our FedEx tracking and the check did get delivered to his home.  We are considering this matter closed.Thank you,[redacted]Executive AssistantEnterprise Holdings

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Here is the responses I received.  I have posted their response here.  I would also like to state that I was advised that I should have gone to Enterprise for resolution of this first before the Revdex.com. I replied that I had and still to this day I have not even received an acknowledgement of my email sent to them. I aslo want to state that Enterprise did not admit to wrong doing on their part by submitting a false claim against me stating that the damage could have been repairded before being brought back to them, stating that customers have done that in the past and that the enormous amount of their damage list and charges was due the discovery of damage by their repair company and he wanted me to know that even then is was at their discounted rate. I will never rent from this company again. I would also like to warn future renters, that any car rental damage on the car prior to driving off of the lot should be documented by yourself with detailed photos (ask for a outline of a car and mark said damage and keep the copy of make your own) and let the manager know also. Do not let them tell you that any, no matter how small, dings, dents or scuff marks are no big deal, that they are too small to matter. CHECK THE Revdex.com AND INTERNET FOR INFO ON ALL BUSINESSES BEFORE YOU DO BUSINESS WITH THEM!FORWARNED IS FORARMED[redacted]
[redacted]
[redacted]Mar 30 at 5:01 PMMs. [redacted] per our telephone conversation regarding claim [redacted], Enterprise will be withdrawing the claim relieving you of any responsibility.  If you have any additional questions feel free to contact me directly at ###-###-####.    [redacted]Group Risk Manager###-###-#### office###-###-#### direct###-###-####cell[redacted]

Good Afternoon,Our location has talked to Ms. [redacted].  Our location out of Paducah, KY will be delivering a large SUV to her today.   Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 Enterprise contacted me and stated what happened.  I already knew what happened.  This is a lousy company.  Anyone who reads this is advised not to do business with these people.