[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would ask Boscovs to consider returning my cost for purchasing the warranty fee of $199.99 (since the warranty covered nothing for the issues I had with these couches within the first year of purchase when the warranty was still withing time frame.) If not I will have to accept their offer of just 50% ($1104.00). Will they mail a check to my home?
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],We sincerely apologize for the undue stress [redacted]'s online order from Boscovs.com has caused. We can certainly understand the frustration that the delay with his order and lack of follow up has caused.The [redacted] items on our website as "online only" and do ship directly from...
the vendor to the customer. Under normal circumstances, the process for online only items is similar to any order placed on our website. All items should be received within the normal 7-10 business day time-frame. We are very sorry that this was not the case with order #[redacted]. We did follow up with the [redacted] vendor multiple times during this process and unfortunately, they were very unresponsive to this order and multiple others. At this time, all orders from this vendor have been cancelled, including [redacted]'s.The two charges that are appearing on [redacted]'s account are pending pre-authorization holds, since we do not charge for an order until it has shipped. Since this order has been cancelled, [redacted] will not receive any further holds on his account. The holds that are present, will drop within the banks allotted time. If [redacted] would like these holds released sooner, he may provide us with his banks name, address,contact phone number, dates and amounts of the holds. We will contact the bank on his behalf and request that they charges are both removed.Again, we are sincerely sorry that this online order has been a bad experience for [redacted], and we are diligently working to have the matter corrected.Best Regards,Nicole R[redacted]Boscov's Corporate Customer Relations
[redacted],This complaint filed by [redacted] has been forwarded to me for review and response. Boscov's has built its reputation on offering quality merchandise, at a reasonable price. I assure you that we do not sell junk. As [redacted] stated, we did send an inspector to her home to inspect the...
couch in question. This expense was absorbed by Boscov's. The results of the inspection stated that the problem was caused by people sitting between the cushions, rather than on the cushions themselves, thus forcing the springs through the couch, and causing discomfort.Boscov's does stand behind the products that we sell; therefore, I'm allowing [redacted] to reselect a new set of furniture of equal value. In addition, I will waive the $75 delivery/pickup fee, plus the 10% service fee that is assessed on returns of this nature. If [redacted] is unable to find furniture that she likes, we will be more than happy to offer a full refund on her purchase. In order for [redacted] to select her furniture, she will have to go back to the store, and the updated document will be available there to consummate the arrangement. If I can be of any further assistance, please feel free to contact me at ###-###-####.Best Regards,Patrick E[redacted]Vice President, Boscov's Customer Relations
Dear [redacted],Our Big Ticket Customer Service Supervisor, Robert S[redacted], contacted [redacted] today. We apologize for any inconvenience he has experienced with his mattress. We were able to offer [redacted] a one-time comfort exchange with a 10% handling fee and a delivery fee of $75...
for the new mattress. [redacted] accepted this offer and was happy with the resolution. Best Regards,Nicole R[redacted]Boscov's Corporate Customer Relations
[redacted],Please be advised that our Optical area is a leased department by [redacted]. That being said, I spoke with the customer yesterday, and forwarded his information to [redacted], from [redacted]. I'm happy to report that they're in the process of contacting the customer, and will refund...
the disputed $88 purchase. If I can be of any further assistance, please let me know.Best regards,Patrick E[redacted]Vice President, Boscov's Customer Relations###-###-####
I live in Scranton ,PA and go to the Boscov's at Steamtown Mall. I LOVE this store!! Always find what I want, size I need, and pricing is reasonable.
I never want this store to close !!
Thank you for staying in Scranton!!
R C[redacted]
Customer ID # [redacted]
**. [redacted],
In reference to the complaint filed by [redacted], we have had numerous conversations in the past with the customer regarding the purchase of her leather furniture. Please be advised that because of...
the date of purchase, the furniture is no longer covered by the manufacturer warranty. However, in order to be fair to **. [redacted], we have authorized an inspection by one of our leather technicians. Through this process, we will then be able to get a full understanding of the problems described in **. [redacted]'s complaint.
On Wednesday, June 4, **. [redacted] was contacted by our company and agreed to said inspection. We will update you as soon as we are provided with the inspection results.
Sincerely,
[redacted]
Vice President of Boscov's Customer Relations
I tried to order online today. 6 pairs of mens shorts. The site asked for a Visa Verified with additional information. My computer issued a warning that "there is a problem with this website's security certificate"
the security certificate presented by this website was issued fro a different website's address.
Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server. WE RECOMMEND THAT YOU CLOSE THIS WEBPAGE AND DO NOT CONTINUE TO THIS WEBSITE.
I closed it immediately
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
We purchased a rocker recliner from Boscovs Albany NY.The first one delivered had a bent metal frame.The chair was visibly crooked. Customer service let us pick out a different replacement chair.Now the replacement chair is broken..We have not even had this one for 2 years and the cheap plastic lever that operates the recliner broke and when I called they could not help me because there was no model number or brand on this piece of junk.Because we had it for over a year.No way it can be repaired because it is an import with NO NAME.So now we have a recliner that we can not recline.Needless to say is that customer service STINKS.We have purchased many things at Boscovs but NO MORE.the last 4 items we have had a problem with the item.Not to mention that they charged shipping for an out of stock item and were reluctant to refund shipping for an item we never got.First offer was half the shipping.Then after my asking to speak to a manager they finally refund the full amount the items that I never got......I will not go back to Boscovs......this is only a few problems.I have more.I hope this helps others....
Ms. [redacted],
Please accept my sincere apology for not responding to [redacted] complaint in a timely manner. All our customers are extremely important to...
us, and I meant no disrespect by overlooking her complaint.
[redacted] received the dinnerware from her mother n law as a gift over 2 years ago. The dinnerware is marked as being microwave safe. [redacted] claims that the dinnerware is breaking when she uses it in the microwave. In addition, she has no proof of purchase or charge account statements verifying the price that her mother n law paid for the dinnerware. Unfortunately, Boscov's no longer has the pricing information for purchases dating more than a year a ago ( 13 months). In investigating this complaint, it was brought to my attention that we sold thousands of these sets with minimal complaints or returns. Based on the fact that [redacted] could not provide a receipt or charge statement, and was in possession of the dinnerware for two years, we offered her a customer service gesture of a $40 gift card. [redacted] is requesting that we give her 20 free sets of dinnerware, which is an unrealistic request based on the circumstances. Therefore, we are still willing to honor our original offer of a $40 gift card.
Best regards,
Patrick E[redacted]
Vice President, Boscov's Customer Relations
[redacted] was spoken to on
12/1, and authorized for an exchange under warranty. The customer did not want the
same style bedding, so she has chosen to...
re-select.
Please let me know if you have any questions or concerns.
Thank you,
Caitlin M[redacted]
Boscov's Corporate Customer Relations
Let me assure you that Boscov’s attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices.
It was a pleasure speaking with you this past week. Once again, please accept our sincere...
apologies for the lateness of this response. In order to expedite this complaint, Boscov’s has investigated the purchase in question that occurred on February 17, 2014 at our store location in [redacted] Pa. We found that our sales associate mistakenly entered incorrect information in to the register that resulted in **. [redacted] being over charged for her purchase $1,019.74. We are happy to inform [redacted] that this error has been corrected and a credit has been applied to her Boscov’s credit card ending in [redacted]. Please see the attachment showing the correction to the issue.
It is always a pleasure working with you. Should you have any questions please feel free to contact me as normal at ###-###-#### or by email at [redacted].
Best regards,
[redacted]
Vice President of Boscov's Customer Relations
Boscov’s Department Store, LLC
1611 Vine Street
Reading Pa. 19605
(: ###-###-####
7: ###-###-####
*: [redacted]
[redacted] Did You Boscov Today [redacted]
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I did not place a wholesale order. I placed a large retail order. I paid the price paid on the website of $2.99 each with free shipping. I did not ask for a wholesale discount. I paid the price available to the retail public. I received a confirmation email that clearly stated I would not have to pay additional shipping. This is breach of contract and/or false advertising.
The cheapest I can find the same item now is 14.99 here: [redacted]
My damages for breach of contract are 14.99 less the Boscovs purchase price of 2.99. $12.00 each times a quantity of 197 equals $2364.00.
With such damages, a $50.00 gift card is ridiculous.
I demand that Boscovs find more of these to fill my order.
Regards,
[redacted]
As the incorrect description was advertised for the item, we processed a special order on the correct base that the customer wanted. We will exchange and cover the cost of the difference in price.
Thank you,
Caitlin M[redacted]
Boscov's...
Dear Ms. [redacted],
Let me assure you that Boscov’s attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. We do apologize for any...
undue stress that this has caused.
Mattresses and foundations are covered by the manufacturer’s warranty, which assures workmanship and quality. Warranty exchanges will be authorized only after the bedding has been inspected and found to be defective as per the manufacturer’s warranty. The manufacturer’s warranty does not include comfort issues and Boscov’s does not have a return policy on bedding.
On November 2, 2016, Simmons authorized to replace Mr. [redacted]’s mattress, due to the bunching of the top fabric cover. Our customer service office contacted Mr. [redacted] the exact same day, and explained we are going to replace his mattress. Mr. [redacted] asked Boscov’s for a customer service exception and allow him to reselect a different mattress, instead of receiving an even exchange as the manufacturer warranty states. We informed Mr. [redacted], that we will authorize for him to get full credit toward a reselection. If the new selection is greater in price he would be required to pay the difference, however, if it is less in price there is no refund. We will pick up the defective mattress when the new mattress is delivered.
Please see the attached "Thank you" pamphlet, that was provided to Mr. [redacted], for further information.
Best Regards,
Nicole Rose
Boscov's Corporate Customer Relations
[redacted],
Below, please find a recap of the details surrounding the complaint. This information was provided by Eileen B[redacted], Senior Travel Consultant. It appears by...
her statement that she shared a conversation that she had with [redacted].
We are sorry that you did not get the experience you wanted in
this honeymoon.
We acknowledge your original email with the requested Swim up
Crystal Lagoon Honeymoon
One Bedroom Butler Suite, picked from the Sandals brochure we gave
to your during your visit to our office.
However, we presented you with one category that also had
direct access to the Crystal Lagoon which was "Walk Out Swim Up Crystal Lagoon
Honeymoon Butler Suite", ask that you review the information along with package details sent to you
in this email and let us know your decision.
I truly felt that the category that I priced and confirmed, the
Walk Out Swim Up Crystal Lagoon Honeymoon Butler Suite, had direct access to the lagoon and private patio, was
perfect for a romantic honeymoon. The Swim Up Crystal Lagoon Honeymoon One Bedroom Butler Suite, while
having direct access to the lagoon was not a private patio and can be viewed by anyone swimming past
in the lagoon pool. The mistake was not reconfirming with you the differences in the categories
and making sure that you understood at the time of booking.
An email was sent to me stating that you wanted to confirm
the honeymoon. We
booked the room that was presented to you and gave you a
confirmation email and then you paid deposit and our invoice was issued.
All these emails and invoices stated the confirmed room category
of "Walk Out Swim Up Crystal Lagoon Butler Suite". At
no time did you tell us that you did not want this room category and that we had booked the
wrong room.
The package was paid in full and travel documents were
issued. Our last meeting in our office all documents were reviewed showing the same
purchased category of a Walk Out Swim Up Crystal Lagoon Honeymoon Butler Suite.
When you arrived at the hotel, the room category listed on your
documents was assigned for your stay.
As soon as we received your call from the resort that you were
not in the room category you
expected we did everything that we could to assist
in making the change. The hotel manager [redacted] said if the room was available he would move you at no charge even
though the cost was much higher. The resort was full the entire week and they could not accommodate the change. We called everyday and the staff assured us
that even though the couple was upset about the room assignment they
were having a wonderful time.
Ms. B[redacted], also states that she spoke to the couple several times while they were at the resort
to be sure they were being taking care of and trying to enjoy this beautiful resort. On
Tuesday evening, November 11, 2014, she received a text message from [redacted] stating he did not want to hear
anything further from her. She did not contact the couple directly again however, she spoke to [redacted], Hotel Manager and Tamara B[redacted] Butler Service Manager everyday.
Lastly, please extend our heartfelt apologies to [redacted] for any confusion or miscommunication that may have taken place.
Patrick E[redacted]
Vice President, Boscov's Customer Relations
Buyers beware my advice would be to buy any kind of furniture from a reputable furniture store with good Warranties and truthful sale people. When we purchased our furniture we were talked into purchasing an extended warrantyy only to find out it does not do anything to help us now. They also do not tell you they only cover a year from when the furniture is delivered to you. My furniture is 2 and 1/2 years old and do it is breaking. Between Boscovs and the manufacturer they do nothing to help and seem to blame eachother or act confused when you explain the situation. I will not be shopping at Boscovs again and I will be informing all that do to not trust this company or its product it sells.
face="Garamond">
[redacted],
This complaint from [redacted] has been forwraded to me for review and responce.
Please be advised that the Boscov's Opitical Center is leased by [redacted] therefore, this complaint was forwarded to [redacted] to investate and resolsolve. [redacted] reports that Department Manager, [redacted] met with [redacted]. [redacted] on Friday night checked all the measurements on the
glasses. They have reordered new lenses adjusting the seg height. The customer was very happy with my initial phone
call and extremely happy with [redacted] 's personal follow up.
Best regards,
[redacted]
Vice President of Boscov's Customer Relations.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would ask Boscovs to consider returning my cost for purchasing the warranty fee of $199.99 (since the warranty covered nothing for the issues I had with these couches within the first year of purchase when the warranty was still withing time frame.) If not I will have to accept their offer of just 50% ($1104.00). Will they mail a check to my home?
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],We sincerely apologize for the undue stress [redacted]'s online order from Boscovs.com has caused. We can certainly understand the frustration that the delay with his order and lack of follow up has caused.The [redacted] items on our website as "online only" and do ship directly from...
the vendor to the customer. Under normal circumstances, the process for online only items is similar to any order placed on our website. All items should be received within the normal 7-10 business day time-frame. We are very sorry that this was not the case with order #[redacted]. We did follow up with the [redacted] vendor multiple times during this process and unfortunately, they were very unresponsive to this order and multiple others. At this time, all orders from this vendor have been cancelled, including [redacted]'s.The two charges that are appearing on [redacted]'s account are pending pre-authorization holds, since we do not charge for an order until it has shipped. Since this order has been cancelled, [redacted] will not receive any further holds on his account. The holds that are present, will drop within the banks allotted time. If [redacted] would like these holds released sooner, he may provide us with his banks name, address,contact phone number, dates and amounts of the holds. We will contact the bank on his behalf and request that they charges are both removed.Again, we are sincerely sorry that this online order has been a bad experience for [redacted], and we are diligently working to have the matter corrected.Best Regards,Nicole R[redacted]Boscov's Corporate Customer Relations
[redacted],This complaint filed by [redacted] has been forwarded to me for review and response. Boscov's has built its reputation on offering quality merchandise, at a reasonable price. I assure you that we do not sell junk. As [redacted] stated, we did send an inspector to her home to inspect the...
couch in question. This expense was absorbed by Boscov's. The results of the inspection stated that the problem was caused by people sitting between the cushions, rather than on the cushions themselves, thus forcing the springs through the couch, and causing discomfort.Boscov's does stand behind the products that we sell; therefore, I'm allowing [redacted] to reselect a new set of furniture of equal value. In addition, I will waive the $75 delivery/pickup fee, plus the 10% service fee that is assessed on returns of this nature. If [redacted] is unable to find furniture that she likes, we will be more than happy to offer a full refund on her purchase. In order for [redacted] to select her furniture, she will have to go back to the store, and the updated document will be available there to consummate the arrangement. If I can be of any further assistance, please feel free to contact me at ###-###-####.Best Regards,Patrick E[redacted]Vice President, Boscov's Customer Relations
Dear [redacted],Our Big Ticket Customer Service Supervisor, Robert S[redacted], contacted [redacted] today. We apologize for any inconvenience he has experienced with his mattress. We were able to offer [redacted] a one-time comfort exchange with a 10% handling fee and a delivery fee of $75...
for the new mattress. [redacted] accepted this offer and was happy with the resolution. Best Regards,Nicole R[redacted]Boscov's Corporate Customer Relations
[redacted],Please be advised that our Optical area is a leased department by [redacted]. That being said, I spoke with the customer yesterday, and forwarded his information to [redacted], from [redacted]. I'm happy to report that they're in the process of contacting the customer, and will refund...
the disputed $88 purchase. If I can be of any further assistance, please let me know.Best regards,Patrick E[redacted]Vice President, Boscov's Customer Relations###-###-####
I live in Scranton ,PA and go to the Boscov's at Steamtown Mall. I LOVE this store!! Always find what I want, size I need, and pricing is reasonable.
I never want this store to close !!
Thank you for staying in Scranton!!
R C[redacted]
Customer ID # [redacted]
**. [redacted],
In reference to the complaint filed by [redacted], we have had numerous conversations in the past with the customer regarding the purchase of her leather furniture. Please be advised that because of...
the date of purchase, the furniture is no longer covered by the manufacturer warranty. However, in order to be fair to **. [redacted], we have authorized an inspection by one of our leather technicians. Through this process, we will then be able to get a full understanding of the problems described in **. [redacted]'s complaint.
On Wednesday, June 4, **. [redacted] was contacted by our company and agreed to said inspection. We will update you as soon as we are provided with the inspection results.
Sincerely,
[redacted]
Vice President of Boscov's Customer Relations
I tried to order online today. 6 pairs of mens shorts. The site asked for a Visa Verified with additional information. My computer issued a warning that "there is a problem with this website's security certificate"
the security certificate presented by this website was issued fro a different website's address.
Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server. WE RECOMMEND THAT YOU CLOSE THIS WEBPAGE AND DO NOT CONTINUE TO THIS WEBSITE.
I closed it immediately
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
We purchased a rocker recliner from Boscovs Albany NY.The first one delivered had a bent metal frame.The chair was visibly crooked. Customer service let us pick out a different replacement chair.Now the replacement chair is broken..We have not even had this one for 2 years and the cheap plastic lever that operates the recliner broke and when I called they could not help me because there was no model number or brand on this piece of junk.Because we had it for over a year.No way it can be repaired because it is an import with NO NAME.So now we have a recliner that we can not recline.Needless to say is that customer service STINKS.We have purchased many things at Boscovs but NO MORE.the last 4 items we have had a problem with the item.Not to mention that they charged shipping for an out of stock item and were reluctant to refund shipping for an item we never got.First offer was half the shipping.Then after my asking to speak to a manager they finally refund the full amount the items that I never got......I will not go back to Boscovs......this is only a few problems.I have more.I hope this helps others....
Ms. [redacted],
Please accept my sincere apology for not responding to [redacted] complaint in a timely manner. All our customers are extremely important to...
us, and I meant no disrespect by overlooking her complaint.
[redacted] received the dinnerware from her mother n law as a gift over 2 years ago. The dinnerware is marked as being microwave safe. [redacted] claims that the dinnerware is breaking when she uses it in the microwave. In addition, she has no proof of purchase or charge account statements verifying the price that her mother n law paid for the dinnerware. Unfortunately, Boscov's no longer has the pricing information for purchases dating more than a year a ago ( 13 months). In investigating this complaint, it was brought to my attention that we sold thousands of these sets with minimal complaints or returns. Based on the fact that [redacted] could not provide a receipt or charge statement, and was in possession of the dinnerware for two years, we offered her a customer service gesture of a $40 gift card. [redacted] is requesting that we give her 20 free sets of dinnerware, which is an unrealistic request based on the circumstances. Therefore, we are still willing to honor our original offer of a $40 gift card.
Best regards,
Patrick E[redacted]
Vice President, Boscov's Customer Relations
[redacted] was spoken to on
12/1, and authorized for an exchange under warranty. The customer did not want the
same style bedding, so she has chosen to...
re-select.
Please let me know if you have any questions or concerns.
Thank you,
Caitlin M[redacted]
Boscov's Corporate Customer Relations
Let me assure you that Boscov’s attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices.
It was a pleasure speaking with you this past week. Once again, please accept our sincere...
apologies for the lateness of this response. In order to expedite this complaint, Boscov’s has investigated the purchase in question that occurred on February 17, 2014 at our store location in [redacted] Pa. We found that our sales associate mistakenly entered incorrect information in to the register that resulted in **. [redacted] being over charged for her purchase $1,019.74. We are happy to inform [redacted] that this error has been corrected and a credit has been applied to her Boscov’s credit card ending in [redacted]. Please see the attachment showing the correction to the issue.
It is always a pleasure working with you. Should you have any questions please feel free to contact me as normal at ###-###-#### or by email at [redacted].
Best regards,
[redacted]
Vice President of Boscov's Customer Relations
Boscov’s Department Store, LLC
1611 Vine Street
Reading Pa. 19605
(: ###-###-####
7: ###-###-####
*: [redacted]
[redacted] Did You Boscov Today [redacted]
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I did not place a wholesale order. I placed a large retail order. I paid the price paid on the website of $2.99 each with free shipping. I did not ask for a wholesale discount. I paid the price available to the retail public. I received a confirmation email that clearly stated I would not have to pay additional shipping. This is breach of contract and/or false advertising.
The cheapest I can find the same item now is 14.99 here: [redacted]
My damages for breach of contract are 14.99 less the Boscovs purchase price of 2.99. $12.00 each times a quantity of 197 equals $2364.00.
With such damages, a $50.00 gift card is ridiculous.
I demand that Boscovs find more of these to fill my order.
Regards,
[redacted]
As the incorrect description was advertised for the item, we processed a special order on the correct base that the customer wanted. We will exchange and cover the cost of the difference in price.
Thank you,
Caitlin M[redacted]
Boscov's...
Customer Relations
Dear Ms. [redacted],
Let me assure you that Boscov’s attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. We do apologize for any...
undue stress that this has caused.
Mattresses and foundations are covered by the manufacturer’s warranty, which assures workmanship and quality. Warranty exchanges will be authorized only after the bedding has been inspected and found to be defective as per the manufacturer’s warranty. The manufacturer’s warranty does not include comfort issues and Boscov’s does not have a return policy on bedding.
On November 2, 2016, Simmons authorized to replace Mr. [redacted]’s mattress, due to the bunching of the top fabric cover. Our customer service office contacted Mr. [redacted] the exact same day, and explained we are going to replace his mattress. Mr. [redacted] asked Boscov’s for a customer service exception and allow him to reselect a different mattress, instead of receiving an even exchange as the manufacturer warranty states. We informed Mr. [redacted], that we will authorize for him to get full credit toward a reselection. If the new selection is greater in price he would be required to pay the difference, however, if it is less in price there is no refund. We will pick up the defective mattress when the new mattress is delivered.
Please see the attached "Thank you" pamphlet, that was provided to Mr. [redacted], for further information.
Best Regards,
Nicole Rose
Boscov's Corporate Customer Relations
[redacted],
Below, please find a recap of the details surrounding the complaint. This information was provided by Eileen B[redacted], Senior Travel Consultant. It appears by...
her statement that she shared a conversation that she had with [redacted].
We are sorry that you did not get the experience you wanted in
this honeymoon.
We acknowledge your original email with the requested Swim up
Crystal Lagoon Honeymoon
One Bedroom Butler Suite, picked from the Sandals brochure we gave
to your during your visit to our office.
However, we presented you with one category that also had
direct access to the Crystal Lagoon which was "Walk Out Swim Up Crystal Lagoon
Honeymoon Butler Suite", ask that you review the information along with package details sent to you
in this email and let us know your decision.
I truly felt that the category that I priced and confirmed, the
Walk Out Swim Up Crystal Lagoon Honeymoon Butler Suite, had direct access to the lagoon and private patio, was
perfect for a romantic honeymoon. The Swim Up Crystal Lagoon Honeymoon One Bedroom Butler Suite, while
having direct access to the lagoon was not a private patio and can be viewed by anyone swimming past
in the lagoon pool. The mistake was not reconfirming with you the differences in the categories
and making sure that you understood at the time of booking.
An email was sent to me stating that you wanted to confirm
the honeymoon. We
booked the room that was presented to you and gave you a
confirmation email and then you paid deposit and our invoice was issued.
All these emails and invoices stated the confirmed room category
of "Walk Out Swim Up Crystal Lagoon Butler Suite". At
no time did you tell us that you did not want this room category and that we had booked the
wrong room.
The package was paid in full and travel documents were
issued. Our last meeting in our office all documents were reviewed showing the same
purchased category of a Walk Out Swim Up Crystal Lagoon Honeymoon Butler Suite.
When you arrived at the hotel, the room category listed on your
documents was assigned for your stay.
As soon as we received your call from the resort that you were
not in the room category you
expected we did everything that we could to assist
in making the change. The hotel manager [redacted] said if the room was available he would move you at no charge even
though the cost was much higher. The resort was full the entire week and they could not accommodate the change. We called everyday and the staff assured us
that even though the couple was upset about the room assignment they
were having a wonderful time.
Ms. B[redacted], also states that she spoke to the couple several times while they were at the resort
to be sure they were being taking care of and trying to enjoy this beautiful resort. On
Tuesday evening, November 11, 2014, she received a text message from [redacted] stating he did not want to hear
anything further from her. She did not contact the couple directly again however, she spoke to [redacted], Hotel Manager and Tamara B[redacted] Butler Service Manager everyday.
Lastly, please extend our heartfelt apologies to [redacted] for any confusion or miscommunication that may have taken place.
Patrick E[redacted]
Vice President, Boscov's Customer Relations
Buyers beware my advice would be to buy any kind of furniture from a reputable furniture store with good Warranties and truthful sale people. When we purchased our furniture we were talked into purchasing an extended warrantyy only to find out it does not do anything to help us now. They also do not tell you they only cover a year from when the furniture is delivered to you. My furniture is 2 and 1/2 years old and do it is breaking. Between Boscovs and the manufacturer they do nothing to help and seem to blame eachother or act confused when you explain the situation. I will not be shopping at Boscovs again and I will be informing all that do to not trust this company or its product it sells.
Complaint ID : [redacted]Consumer : [redacted]
face="Garamond">
[redacted],
This complaint from [redacted] has been forwraded to me for review and responce.
Please be advised that the Boscov's Opitical Center is leased by [redacted] therefore, this complaint was forwarded to [redacted] to investate and resolsolve. [redacted] reports that Department Manager, [redacted] met with [redacted]. [redacted] on Friday night checked all the measurements on the
glasses. They have reordered new lenses adjusting the seg height. The customer was very happy with my initial phone
call and extremely happy with [redacted] 's personal follow up.
Best regards,
[redacted]
Vice President of Boscov's Customer Relations.