Review: I brought my son, [redacted], to the eye doctor for a checkup on 8/10/2013. I went to Boscov's Optical because after speaking with [redacted] or [redacted], the receptionist, I felt certain that they accepted my son's health insurance, as [redacted] indicated that they did. [redacted], was quiet rude & snippy with me on the telephone, and criticized the way that I spoke. I felt extremely belittled when speaking with [redacted]. Despite my better judgment, I kept my son's appointment with Boscov's Optical.At my visit, [redacted], was not in the office, another receptionist was on duty. This receptionist was quite nice. She told me she would have to ring me up, because she was unable to find my son's provider on her provider list. But, she would give me all receipts for the transactions, which were over $200, so that I could submit the information to my son's insurance company.After speaking with my son's insurance company, I was told that I was not able to submit the claim. The claim had to be submitted by Boscov's Optical. I followed up with a phone call to Boscov's Optical. [redacted] answered the telephone. I tell [redacted], of my discussion with the insurance company and how the claim would need to be submitted by their office. [redacted]'s reaction was, "Sorry, we don't do that." Meaning that their office did not submit clai** and I was out of luck, [redacted] refused to help me.I find it hard to believe that a medical office does not submit clai**, and I told [redacted] this. At this, [redacted] said that he would look into it. It's nearly 4 months later now and I have not heard a word from Boscov's Optical. The customer service was so awful here that I would never go back again. I feel that [redacted] (Boscov's Optical) has stolen $208.95 from me. [redacted] behaved like he was annoyed that he had answer phone calls from customers. I am horrified by my experience.Desired Settlement: At this point, I would like a full refund from Boscov's Optical. I would love to never have to deal with them again.
Review: My Wife [redacted] and I purchased a twin bunk bed set from Boscov's on August 10, 2013. When I tried to put it together one of the screws to the guardrail came out completely leaving it unstable. I didn't pay it any mind because I knew that I would be placing the beds side by side sooner than later. Fast forward to 12/14/2013 my son ran ran and jumped on his bed and the middle support beam broke. I contacted Boscov's to set up a warranty claim and I was told that the bed would have to be replaced but they no longer carried the style of bed. I was instructed to go to the store and pick out a different bed. I asked the representative what would happen if a replacement be cost more and I was told that "we'll cross the bridge when we get to it." I took that as saying that they would be able to help me if the product was slightly more. I went back to the store and I found nothing. I asked the store representative if he's able to check their warehouse for something similar and he said no. At that point I contacted headquarters again and explained the situation. I was told that I could go to another store and find a bed and they would be able to swap it out that way. I then asked if I would pay more if the bed I exchanged for was more expensive and I was told that I would have to pay the difference. I then let the representative know what I was told earlier and she still insisted that I have to pay the difference. She said that if I didn't want to pay the difference that I can just get a refund. I explained that would be probably be my best bet and that I would discuss it with my wife first. I asked if I would received a refund of $249.99 which is the cost of the bed and $49.99 for delivery and I was told no. At which point I tried to reason with the representative that I would have to pay more at this point for bunk beds and that it wasn't my fault that the bed broke. I told her that my son is less than 50 pounds so it shouldn't have broken so easy especially when he wasn't jumping up and down. I was told that I would have to eat the charge for delivery.Desired Settlement: I think the business should refund the entire amount of my purchase. I would've been more than happy to keep the beds if they had them in stock and I wasn't treated so poorly by their customer service. I was told 2 different things about the exchange process as well. Not to mention that I have to go find beds for my children during the holiday season and I'm more than likely going to have to pay another company to have them delivered. I would like my entire refund back and I wish to part ways with this company.
Business
Response:
Re: ID [redacted]
**.
[redacted],
This
complaint from [redacted] has been forwarded to me for review and
response.
Let
me assure you that Boscov’s attempts to resolve all customer service issues in
the most professional and courteous manner to preserve goodwill and maintain
good business practices.
We
have reviewed the details surrounding **. [redacted]’s complaint. While, we don’t
totally agree with all the points he raises in his complaint, we do recognize that
he and his wife are unhappy customers.
Our
records indicated that the actual purchase price for the bunk beds purchased on
August 10, 2013 was $199.99. Therefore, as a customer service gesture, we will
refund $199.99 for the bunk beds and the $49.99 delivery fee.
If
I may be of any further assistance please feel free to contact me Monday
through Friday at ###-###-#### or by email at [redacted]
Sincerely,
[redacted]
Vice
President of Boscov’s Customer Relations
cc: [redacted]
[redacted]
[redacted], RM
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Consumer
Response:
I contacted the Revdex.com on 12/16/2013 about a bunk bed that I purchased from Boscov's earlier this year. You helped me get a refund from Boscov's for the amount of the bed as well as the delivery fee. However, we have not received the refund yet. My wife called and she was told by Boscov's that they would have to come out and pick up the beds and then send a refund that will take 7-10 days. I didn't agree with the length of time that it would take but I had my wife call and set an appointment for the pick up. She called on Monday 12/30 and was told that the next delivery time was Friday 1/3. Once again I didn't agree with the pick up schedule but I decided to go along. Today we had a snowstorm that made travel impossible. I can understand that and I would not want anyone to try to travel in this weather. I contacted Boscov's and explained that my son has been without a bed since about the second week of December. I asked them if it was possible for them to mail the refund since we rescheduled a pick up time and I was told no. I'm using the money from the refund to purchase another bed for my son and daughter and I didn't want them to go without beds much longer.
Since they are unable to send the refund out without picking the beds up I would like to receive the check faster than 7-10 days. I am using that money and adding to it so that I can get my kids a sturdier bunk bed. I'm not trying to be a pain but this whole ordeal is starting to approach a month since I first contacted Boscov's.
Business
Response:
January 6, 2014
Revdex.com of Metro Washington DC & Eastern Pennsylvania
Case # [redacted], [redacted]
**. [redacted],
I have reviewed **. [redacted]’s latest response and I assure you that Boscov’s has every intention of living up to our commitment. Our delivery company was scheduled to pick up the bunk beds on Friday, January, 3, 2014, however due to inclement weather the
pick-up never took place. On Friday, January 3rd, **. [redacted] contacted our customer service department and expressed his displeasure with not receiving his refund check. Our CSR attempted to explain our policy however; **. [redacted] threatened to contact
the Revdex.com and ended the call. Since a new pick up date was never discussed in the conversation our CSR contacted **. [redacted] again and set up a new pick up date for Tuesday, January 7, 2014. **. [redacted] informed our CSR that he did not what any further calls made to his residence.
In summary, as you know Boscov’s always stands behind their customers and we will do anything that we can to satisfy their needs. I approved the original refund for the bunk beds in the best interest of **. [redacted] even though I had reservations. However, it is not our policy to issue a refund check until the merchandise in question is in our hands. Therefore, as soon as we our informed that the merchandise has been picked up by our delivery company, we will be more than happy to issue the total refund offered in our first response.
Best regards
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because:
I never told the CSR that I no longer wanted them to contact me. I did in fact let them know that the first scheduled pick up was extremely late considering that we had to wait for them to pick up the beds in order to purchase our children another set. I explained that the first available pick up date was over one week after they agreed to the refund. I let them know that I did understand that there was inclement weather and asked if they would be willing to release the funds since we waited for so long for the first scheduled pick up. When I was told that they could not do that I asked if they could release the check faster than the 7-10 business days that they said prior. I explained that we would be using those funds to purchase new beds for our children and that they would have to sleep on the floor. I was told that it was out of Boscov's hands. I was extremely angry with that because I felt like they dragged their feet until I got the Revdex.com involved. I feel that without your support my wife and I would have been left without the proper customer service. None of the representatives sympathized with the fact that one of my children had to sleep with a mattress on the floor until the beds were picked up. Then both of my children would have to wait 7-10 business day to get a refund for them to get new beds all the while sleeping on the floor. I do not want to be known as an unruly customer but no one took that into consideration. I'm sure they wouldn't want their children sleeping on mattresses on the floor either.
To date Boscov's has refunded me the check but I want to go on record stating that this has been a horrible customer service experience for my wife and I. I'm glad that the Revdex.com was able to get involved because I'm sure that I would not have received my total refund at all if you had not have stepped in.
Review: I purchased a Toshiba television from boscovs in [redacted] last march and have since have had a technician out to my house two times now. the repair service only works 9-5 which I find highly unusual for a customer service related issue. I have taken off from work both times to wait for the serviceman. The first time he came out he told me that he has no idea whats wrong and has never heard of a problem like mine before but he would order a mainboard and replace that. He never even looked at the inside of the tv or even waited long enough to hear the clicking noise I was complaining about. I work everyday and had a hard time getting time off for the second visit. The next time he came out he proceeded to tell me that the things he told me to try the first time he was out were wrong. He then asked me if I could setup a card table to lay the tv on so he didn’t have to put it on the stand it came with. When I told him I didn’t have one he then went out to his truck to get his and asked me to help him take the tv off the stand. Thank goodness I was not an elderly customer or im not sure how he would have handled the tv. As he was taking the screws out of the back of the tv he was sweating and it was dripping down into the inside of the tv. Does this have something to do with the tv now being worse? He put the new mainboard in and asked me if the neon pink color that now is in the picture was there before. I guess he didn’t really look at the picture when he was complaining about the changes I made per his suggestions. I told him no it wasn’t pink and he said I guess the mainboard is bad. I told him that it wasn’t acceptable to leave my tv in worse condition than when he came in and he told me there was nothing he could do about it, that things happen and I should call and scream at someone else. I suggested he put the original mainboard back in to at least alleviate the neon pink color and he told me he broke that taking it out so I would just have to wait and there was nothing else he could do. I find this to be the worst customer service I have ever had to deal with and then to call the next day since it was 5:15pm when [redacted] left my house and be told that the tv will not be replaced until every part is replaced is totally unacceptable. I purchased the extended warranty with the expectation of bosovs living up to their side of it but have not seen anything that remotely tells me the store is going to honor its warranty. I can be reached at [redacted].Desired Settlement: The only thing I asked for was that Boscovs replace the tv. When I purchased the extended warranty I was told that if the tv could not be fixed than it would be replaced.
Business
Response:
Dear [redacted]
I contacted our Service Department in reference to this complaint. I was informed that the part needed to repair [redacted]' TV was sent (overnight) to her home and an appointment was set up for after 4PM to accomodate [redacted] work scedule. A new technician (not the one originally involved) was sent to complete the repairs.
Service also informed me that [redacted] called the department to thank them for their help. I did attempt to call [redacted] to make sure that she is satisfied with the outcome. I left a voice message but have not heard back.
I trust that all parties will now consider the matter resolved.
Review: Had service on my dryer. The appliance was under warranty at the time so I called for an appointment for a “Technician” to come to the house. He came and checked the dryer, but needed to order parts/wires and that he would have to come back. At this point I was still under warranty, but since he didn’t have the parts to replace it at this time, his next visit in about a week would still be considered under the warranty even though at that point my warranty would have been expired.
A few nights before his return my Haier Washer, that I bought as a set with the dryer, stopped spinning out water. These are only 3 year old appliances!
The “tech” came back in about week or so to replace warranted parts (shorted out electrical wires) for my dryer. I told the rep I had a problem with the washer as well. He told me it’s probably the water pump. I asked him what would something like that run? He said “probably about $20 for the parts but about $60 for labor”. I said “Well in that case I’ll fix it myself." Since he had his tablet with him I said " would you know the part number for that model?". With his tablet in hand, and in about a minute, he found the part number and told it to me. I said Thank You!!
When I received my bill with a charge for “Parts and Labor”, I called to clarify that my dryer was still “under warranty” at the time. I was told it was a charge for the washer! The “tech” charged me for giving me the part number! And their customer service agreed!
If the “tech” would have said “that information is going to cost you $30” – I would have looked it up myself!Desired Settlement: $32.39
Review: on 3/23/13 I bought at Bosov's curtains for $25.65. On 3/27 I returned same and the employee charged me 22.44 for the same item. On my bill I was billed for both these items i.e. $25.65 nd $22.44 and do not have the curtains. I tried resolving this at the store and on the phone but have been told that [redacted] who is the owner of Boscov's account needs to have from ME a detailed letter indicating the nature of the dispute. Customer service is a joke with [redacted] and Boscov's when the onus is on the consumer. I am aware that if they do this a number of times, the consumer will give up and [redacted] will get paid for double billing. Multiply this by a hundred or a thousand and you can see how much fraud income they will receive.
I believe this are procedures are in place to bilk the consumer.Desired Settlement: I want to be credited, i.e. have both these charges taken off my bill. I also am canceling my credit card with Boscov's and am checking any other cards. If they show that [redacted] is the holder I will cancel those.
Business
Response:
{Please see attachment.}
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Review: Upon purchasing items online and checking out.; they authorized the total amount of $69.97. After items have shipped they also have charged per order that has shipped. They have taken out over additional $70.00 (pre authorized) but the money is being held 5-7 days. There is nothing on their website that states they will pre Authorize each separate transactionDesired Settlement: This needs to be known that every package that ships will be charged. Along with a pre authorization of the total amount. If anyone places a large order and they will be double billed without ever knowing
Review: I purchased an advertised Top Grain Leather Sofa set with additional recliner February 15 2012 for $2691.00 which included a purchase of a warranty for $199.00. This set was advertised as Top Grain Leather which I was told by an upholsterer later when asking about repair that it was not. Within a year we noticed leather deteriorating. We called [redacted] Township furniture dept. spoke with the manager [redacted] who advised me to call corporate and state I was a Boscov's cardholder and explain the issue. I did call and they advised me my issue wasn't covered by warranty. Within the following year the mechanical features such as reclining mechanism, the ar** detaching from the sofa and cushions sagging started to occur. I again called corporate who told me there was nothing they could do but give me information about where I could buy parts to repair myself at my own cost. I then called back again to inform them I may be filing a claim in small clai** court in which they stated again there was nothing they could do. I decided to try the Revdex.com first.Desired Settlement: I would like a full refund for this purchase.
Review: The mattress set was purchased in February of 2014 and installed on a new wood bedframe with multiple middle support. After about three months of normal use, it started to develop a 48" long bump diagonally across the top and the springs started to make noise when getting in or out of the bed. The mattress was turned around but the lump was just getting bigger. (can't be turned over because it is not reversible). After about 4 months use the lump is about an inch higher than the rest of the mattress surface and the top surface is stretched out relative to the side wall. Shortly after, we swapped the mattress top with our old mattress top from the second bedroom. We called customer service, after about a month an inspector showed up and took some pictures and left. A week or so after that, customer service called and we were told that it was our fault it didn't have enough middle support. Being an engineer, this is a most absurd explanation I ever heard in my life for a problem like this, when the mattress sits on a box spring that they supplied. Three times speaking to customer service, the rep told us that they can't do nothing for us to fix it, and all they can do is to offer a 20% discount on a new mattress purchase, and we replied back that we can get that when it goes on sale.Desired Settlement: Replace or credit toward a better made mattress.
Review: I went to Boscovs store in [redacted], PA on 2/17/14 to purchase 1 pound of chocolate covered pretzels which are about $15-$16.00. The cashier started to ring me up for half pound. I stopped her as she was keying this in the register and told her I asked for 1 pound. She apologized and rang up the order. I gave her my Boscovs credit card and quickly signed the receipt as I was late for an appointment. That month I received my bill for a charge of $1,019.74 in candy! The cashier obviously keyed in something incorrectly when she started to give me the incorrect order. I called Customer Service and explained this to the rep and filed a dispute. Today I received a letter from Boscovs with a copy of the receipt that the charge was valid (!!!???) and I owed the money. It is common sense if you look at the purchase (candy) and my prior transactions that I have never spent that amount of money on a single purchase in that store. Who buys over $1000 in candy?? Common sense shows this is an error.Desired Settlement: I would like the erroneous charge of $1,019.74 credited from my account, as well as any interest accrued from this charge.
Business
Response:
Let me assure you that Boscov’s attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices.
It was a pleasure speaking with you this past week. Once again, please accept our sincere apologies for the lateness of this response. In order to expedite this complaint, Boscov’s has investigated the purchase in question that occurred on February 17, 2014 at our store location in [redacted] Pa. We found that our sales associate mistakenly entered incorrect information in to the register that resulted in **. [redacted] being over charged for her purchase $1,019.74. We are happy to inform [redacted] that this error has been corrected and a credit has been applied to her Boscov’s credit card ending in [redacted]. Please see the attachment showing the correction to the issue.
It is always a pleasure working with you. Should you have any questions please feel free to contact me as normal at ###-###-#### or by email at [redacted].
Best regards,
Vice President of Boscov's Customer Relations
Boscov’s Department Store, LLC
1611 Vine Street
Reading Pa. 19605
(: ###-###-####
7: ###-###-####
*: [redacted]
[redacted] Did You Boscov Today [redacted]
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
Review: We purchased the Bristol Queen Sleeper Sofa on 1/8/12 for use at our condo in Ocean City, MD. We told the salesperson that we rented out the condo for the summer season, but she did not warn us that the manufacturer's warranty may be void. Instead, she sold us an additional 5-yr full fabric replacement warranty. During the 2012 rental season, the mechanical frame evidenced defective function and jamming. Boscov's referred us to the manufacturer ([redacted] in Mississippi) who helped us adjust the frame to mitigate the problem. However, during the 2013 season, the particle board frame supporting the mechanical frame was severely damaged, because the particle board frame was constructed using industrial staples rather than bolts or screws and could not handle the stress caused by the defective function of the mechanical frame. When we contacted Boscov's customer service, they told us that the warranty did not apply, because the product was used in a commercial application. We explained that the salesperson had not informed us of that issue, but instead had sold us an additional fabric warranty that would probably not be honored. We told the customer service rep that the fabric cover, which would be most likely to show wear in the case of abuse, was in excellent condition. I explained that the construction of the frame was inadequate and that we should be compensated for having been sold an inferior product at substantial price ($699.99 on sale). The customer service rep told us that there was nothing Boscov's would do for us. Therefore, we sent an email to Boscov's customer service and the manager of the Salisbury store with attachments including a letter of complaint, photos of the damaged sleeper sofa, and photos of the repairs we were obliged to make to restore functionality. We also copied the Salisbury Area Chamber of Commerce, and we would be happy to forward this material to you for your consideration.Desired Settlement: We have requested compensation in the amount of no less than $200, including reimbursement of the $79.99 we paid for the fabric warranty, as well as reasonable compensation for the repairs we made to reconstruct and reinforce the wooden frame, which required most of 3 days of our own effort and minor costs for materials.
Review: {Please see attachment.}Desired Settlement: {Please see attachment.}
Business
Response:
Dear [redacted],
The complaint filed by [redacted] has been investigated and I am pleased to report that we were able to resolve this matter.
[redacted] verified that the new motor has been installed in her lift chair. This is the second time a new motor has been installed, and although there was no charge for the part [redacted] did pay $100.00 in installation fees, plus $15.00 in other expenses.
I spoke with [redacted] today and she agreed to accept a check in the amount of $150.00 as reimbursement for these expenses. In addition, I have given her my contact information should she have any further issues with the chair.
Please let me know if you require any additional information.
Review: II purchased a sofa in November of 2012 that immediately started to show signs of wear. The threading on one of the foot rests started to unravel. We contacted [redacted] and Boscov's. Boscov's finally contacted us and sent someone out (3 week wait) and he said he needed to order fabric (6 week wait). When he came back to replace the fabric it was the wrong one. He said he would need to order a whole new foot rest. It has been five weeks and when I contacted Boscov's customer service he told me that technically they did repair it but he would get me an install date and send a gift card for my "trouble" I told him I do not want a gift card, I want my sofa fixed correctly. He promised a call back Monday. It has now been 9 days and I have not heard back yet.Desired Settlement: I am looking for a repair in the next 7 days (by 3/25/2013) or a refund equal to one third the cost: $226.00 returned.
Business
Response:
{Please see attachment.}
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Review: I PURCHASED A PACKAGE OF [redacted], SIZE MEDIUM, UNDERSHIRTS AND THE PACKAGE STATED THAT THERE WAS THREE CREW NECK UNDERSHIRTS PLUS ONE FREE V NECK UNDERSHIRT. I DO NOT WEAR V NECK SHIRTS, BUT SINCE IT WAS FREE WITH THE PURCHASE OF THE OTHER SHIRTS, I BOUGHT THE PACKAGE ANYWAY. WELL, TO MY DISMAY ALL OF THE FOUR SHIRTS IN THE PACKAGE WERE V NECK.Desired Settlement: TO RECIEVE A REFUND FOR THESE SHIRTS.
[redacted]Desired Settlement: see Attached document
Business
Response:
[redacted]
The complaint filed by [redacted] has been investigated.
I contacted our [redacted] store and spoke with [redacted], the Jewelry Dept. Manager. She advised that when [redacted] initiallly took her ring in to be repaired there was some confusion over her Boscoverage warranty due to an error on the part of our associate. I am pleased to report that the ring has since been repaired at no charge to [redacted], and was picked up by her in February.
We would like to apologize for any inconvenience caused to [redacted]. I have erqiested a $30.00 gift card which I will be sending to her as a customer relations gesture.
Please let me know if I can be of any further assistance.
Review: We booked [redacted] cruise line [redacted] of the [redacted], travel date was 07/05/2013, due to the ship caught on fired the company cancelled the trip, how ever, we were bought insurance through boscov's travel cost $110.00, they did not refund my money, talked to agent, she told us had to wait for head quater decied what to do and never heard anything from them again.Desired Settlement: Refund my money
Business
Response:
Response to Revdex.com Complaint ID [redacted] - [redacted]. [redacted]
Concerning the complaint filed by [redacted] and the purchase of a travel
insured insurance policy, this refund is being processed. According to the
Customer Service Manager of Travel Insured International, as ofMonday July
8 at 3:15pm, the policy in question is cancelled due to the cancelled [redacted]
[redacted] onboard the [redacted] of the [redacted] and a refund of the policy
in the amount of $110.00 will appear on the credit card statement within 5-7
business days.
Boscov's Travel and Travel Insured International apologies for the delay in
the processing of this refund and will be in touch with Tracy to verify
Review: I purchased a pair of titanium frames to be set with a new prescription for progressive lens on 3/31/14. The first pair of lenses left me with very wide blind spots to the left and right sides of a centered progressive area for both lens. I was told to wear the glasses and try to adjust. I had to continue wearing my old pair which gives me full sight. When I brought the glasses back the next day I was told I would have to pay $160.00 for new frames called High Definition that would provide a wider area of sight. I paid a total of $359.48 with Boscov's credit card and waited for the adjusted pair to arrive in the center. The adjusted pair gave me wider area of sight but still I had blind spots and the line for biofocals was creating an additional blind spot on the left lenses. I was told to wear them and then bring them back, if needed.I took them back the next day for a refund. I noticed as I went to the sales desk a sign that said no refund or exchanges. During my first two visits I had not noticed nor was I made aware of no refund/no exchange policy. My receipt said to retain the receipt for returns and exchanges.I was told I could not have either a refund or an exchange. I could however purchase a warranty for and additional $25.00 which would cover 90% of new frames and lenses. However, the titanium frames that I needed to choose from would not be in stock for 2 to 3 months. I went to customer service who told me that since Dr. [redacted] rented the space for his vision center from Boscov's the store could not over rule their policy. However the customer service representative would try to get a someone in their department to assist me because I paid a lot of money.Not even an officer from the Executive Offices of Boscov's was able to assist me. He just quoted the same inability to rule over th policy and obtain a refund for me. Someone was supposed to call me from the Optical Center and no one has. I believe I am entitled to a refund for defective product.Desired Settlement: I would like a full refund. I can take my prescription to another company and get eyewear I need without paying an extra $160.00+25.00+ 10 percent not covered by a warranty. I can do this before 2 to 3 months.
I tried to order online today. 6 pairs of mens shorts. The site asked for a Visa Verified with additional information. My computer issued a warning that "there is a problem with this website's security certificate"
the security certificate presented by this website was issued fro a different website's address.
Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server. WE RECOMMEND THAT YOU CLOSE THIS WEBPAGE AND DO NOT CONTINUE TO THIS WEBSITE.
I closed it immediately
Review: This is a complaint about Boscov's sales and warranty.I purchased a [redacted] queen size pillow top set in 2010. The pillow top has divots about an inch deep. I spoke to the sales rep at the store who advised me that this set has many complaints and is often returned and I needed to call customer service. He said they would replace the set if there were divots and possibly have rep inspect the mattress and that the warranty was for 15 years. I called Boscov's customer service and was asked the following questions:Is the mattress stained?Do you rotate the mattress?Do you have a frame with a center slat?The mattress is not stained, I rotate the mattress, and the frame does not have a center slat.At that point I was told the warranty was voided because the the frame does not have a center slat.The salesman NEVER disclose this fact to me. How am I to know this? I trusted that I was buying the complete package that the warranty covered. The customer service rep told me it was my fault for not asking questions. I felt I did ask the questions required and the the salesmen was selling me a product that the warranty covered. I am not the bed expert. Boscov's owes its customers full disclosure of what is needed to validate the warranty. Boscov's did not fully disclose the facts of the warranty misleading me. Had I known the bed set needed a frame with a slat I would have purchased it. I was replacing a 25 year old bed. I spent about $2500.00. The frame should not be a option but part of the set as in the warranty. Thank youDesired Settlement: I would like a refund of the full amount of the entire purchase. I was advised by the salesman that most people replace the [redacted] pillow top set with a different kind of bed set. Very few replace it with the same one which is why I would prefer a full refund of the entire purchase.
Review: September 22, 2012 I purchased a [redacted] mattress from the Boscov's bedding department in [redacted], PA (a memory foam bed),which I spent $1,800. I was willing to make the investment because they the salesperson told me how great the mattress was and how great the warranty was on the product and how the company stood behind the product. About one week ago, I noticed that the left side of the mattress sunk down a noticeable amount when I sat down on it, which it did not do on the right side. And, if you sit on various spots on the left side, it does not sink either. So, I called up to see how the warranty was on the product for such an issue. After gathering some information, they asked me if there were any stains on the mattress. I checked, and said that there was a small spot up by the top of the mattress. She said that negated the warranty, and the best they could do was give me 20% off the purchase of a new mattress. I was floored. I told them I'm still paying this off. The mattress is only one year old, in good shape (other than the small stain - which is no where near the issue - and of course the "sinking" spot), and I spent $1,800 on it. She said that there was nothing they could do because the mattress was soiled. I said that did not make sense because one has nothing to do with the other. And, it's only one year old. When we bought the mattress they said it had like a 30 year warranty - I had no idea that a stain, which in no way could cause the current problem, could stand in the way of them standing by the warranty that was one of the selling points of the bed. I cannot afford to buy another mattress - especially since I'm still paying this current one off.Desired Settlement: I feel that they should replace the mattress. I do not think the mattress should have developed this issue in one year, and I do not think a stain - especially one that is no where near the issue - should effect them standing behind the warranty.
Business
Response:
December 20, 2013
Revdex.com
Of Metropolitan Washington DC and Eastern Pennsylvania
50 W. North Street
Bethlehem, PA 18018-2907
Re: ID # [redacted]
**. [redacted],
This complaint filed by [redacted] has been forwarded to me for review and response.
Let me assure you that Boscov’s attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices.
In reference to the complaint filed by [redacted], we sincerely apologize for any undue stress that **. [redacted] has experienced regarding her bedding purchase. Please be advised that spots or stains of any kind on a mattress void the manufacture warranty to due health and sanitary concerns. This is true with all bedding manufactures not just [redacted]. Therefore a price adjustment or refund for **. [redacted]’s bedding would result in a total loss to Boscov’s.
However to be fair with **. [redacted], we will arrange for our third party bedding inspector to inspect the mattress and report their findings. Based on the results of the inspection we will review what we can to address **. [redacted]’s bedding issue.
If I can be of any further assistance, please feel free to contact me Monday through Friday during normal business hours at ###-###-#### and we will process her refund.
Review: Boscov's advertises free shipping for orders over $49 (see text below.) I placed an order this morning for 17 children's Tee shirts and 10 children's umbrellas totaling less than $190. Now, I receive a voice mail message that due to the "size" of my order, that I will need to pay an additional $35 for shipping. That is outrageous! The total weight of my order is probably less than 20 lbs. This is not the first time that this has happened. They advertise sales with free shipping and then they call and/or send emails stating that unless you pay $XX more for shipping, we'll cancel your order. If that isn't deceptive advertising, I don't know what is.
Shipping Offer Exclusions
Exclusions apply to all Shipping Offer Promotions, including Free Standard Shipping at
$99, Free Standard Shipping at $49 and
any other discounted s
hipping
promotions
.
Free Shipping offers apply to Standard Shipping for minimum o
rder amounts after any
promotional codes or transaction discounts have been applied.
Free Shipping is not
available and surcharges
apply on Heavy & Home Delivery Items due to their size,
weight and/or special handling.
Multiple quantities of the same ite
m may require
additional shipping charges.
Minimum order amount e
xcludes tax, prior purchases and
purchases in a Boscov’s store.
Cannot be combined with other offers or discounts.
We
reserve the right to change or end this offer at any time.Desired Settlement: I want free shipping as advertised.
Review: I brought my son, [redacted], to the eye doctor for a checkup on 8/10/2013. I went to Boscov's Optical because after speaking with [redacted] or [redacted], the receptionist, I felt certain that they accepted my son's health insurance, as [redacted] indicated that they did. [redacted], was quiet rude & snippy with me on the telephone, and criticized the way that I spoke. I felt extremely belittled when speaking with [redacted]. Despite my better judgment, I kept my son's appointment with Boscov's Optical.At my visit, [redacted], was not in the office, another receptionist was on duty. This receptionist was quite nice. She told me she would have to ring me up, because she was unable to find my son's provider on her provider list. But, she would give me all receipts for the transactions, which were over $200, so that I could submit the information to my son's insurance company.After speaking with my son's insurance company, I was told that I was not able to submit the claim. The claim had to be submitted by Boscov's Optical. I followed up with a phone call to Boscov's Optical. [redacted] answered the telephone. I tell [redacted], of my discussion with the insurance company and how the claim would need to be submitted by their office. [redacted]'s reaction was, "Sorry, we don't do that." Meaning that their office did not submit clai** and I was out of luck, [redacted] refused to help me.I find it hard to believe that a medical office does not submit clai**, and I told [redacted] this. At this, [redacted] said that he would look into it. It's nearly 4 months later now and I have not heard a word from Boscov's Optical. The customer service was so awful here that I would never go back again. I feel that [redacted] (Boscov's Optical) has stolen $208.95 from me. [redacted] behaved like he was annoyed that he had answer phone calls from customers. I am horrified by my experience.Desired Settlement: At this point, I would like a full refund from Boscov's Optical. I would love to never have to deal with them again.
Business
Response:
[redacted]
Review: My Wife [redacted] and I purchased a twin bunk bed set from Boscov's on August 10, 2013. When I tried to put it together one of the screws to the guardrail came out completely leaving it unstable. I didn't pay it any mind because I knew that I would be placing the beds side by side sooner than later. Fast forward to 12/14/2013 my son ran ran and jumped on his bed and the middle support beam broke. I contacted Boscov's to set up a warranty claim and I was told that the bed would have to be replaced but they no longer carried the style of bed. I was instructed to go to the store and pick out a different bed. I asked the representative what would happen if a replacement be cost more and I was told that "we'll cross the bridge when we get to it." I took that as saying that they would be able to help me if the product was slightly more. I went back to the store and I found nothing. I asked the store representative if he's able to check their warehouse for something similar and he said no. At that point I contacted headquarters again and explained the situation. I was told that I could go to another store and find a bed and they would be able to swap it out that way. I then asked if I would pay more if the bed I exchanged for was more expensive and I was told that I would have to pay the difference. I then let the representative know what I was told earlier and she still insisted that I have to pay the difference. She said that if I didn't want to pay the difference that I can just get a refund. I explained that would be probably be my best bet and that I would discuss it with my wife first. I asked if I would received a refund of $249.99 which is the cost of the bed and $49.99 for delivery and I was told no. At which point I tried to reason with the representative that I would have to pay more at this point for bunk beds and that it wasn't my fault that the bed broke. I told her that my son is less than 50 pounds so it shouldn't have broken so easy especially when he wasn't jumping up and down. I was told that I would have to eat the charge for delivery.Desired Settlement: I think the business should refund the entire amount of my purchase. I would've been more than happy to keep the beds if they had them in stock and I wasn't treated so poorly by their customer service. I was told 2 different things about the exchange process as well. Not to mention that I have to go find beds for my children during the holiday season and I'm more than likely going to have to pay another company to have them delivered. I would like my entire refund back and I wish to part ways with this company.
Business
Response:
Re: ID [redacted]
**.
[redacted],
This
complaint from [redacted] has been forwarded to me for review and
response.
Let
me assure you that Boscov’s attempts to resolve all customer service issues in
the most professional and courteous manner to preserve goodwill and maintain
good business practices.
We
have reviewed the details surrounding **. [redacted]’s complaint. While, we don’t
totally agree with all the points he raises in his complaint, we do recognize that
he and his wife are unhappy customers.
Our
records indicated that the actual purchase price for the bunk beds purchased on
August 10, 2013 was $199.99. Therefore, as a customer service gesture, we will
refund $199.99 for the bunk beds and the $49.99 delivery fee.
If
I may be of any further assistance please feel free to contact me Monday
through Friday at ###-###-#### or by email at [redacted]
Sincerely,
[redacted]
Vice
President of Boscov’s Customer Relations
cc: [redacted]
[redacted]
[redacted], RM
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Consumer
Response:
I contacted the Revdex.com on 12/16/2013 about a bunk bed that I purchased from Boscov's earlier this year. You helped me get a refund from Boscov's for the amount of the bed as well as the delivery fee. However, we have not received the refund yet. My wife called and she was told by Boscov's that they would have to come out and pick up the beds and then send a refund that will take 7-10 days. I didn't agree with the length of time that it would take but I had my wife call and set an appointment for the pick up. She called on Monday 12/30 and was told that the next delivery time was Friday 1/3. Once again I didn't agree with the pick up schedule but I decided to go along. Today we had a snowstorm that made travel impossible. I can understand that and I would not want anyone to try to travel in this weather. I contacted Boscov's and explained that my son has been without a bed since about the second week of December. I asked them if it was possible for them to mail the refund since we rescheduled a pick up time and I was told no. I'm using the money from the refund to purchase another bed for my son and daughter and I didn't want them to go without beds much longer.
Since they are unable to send the refund out without picking the beds up I would like to receive the check faster than 7-10 days. I am using that money and adding to it so that I can get my kids a sturdier bunk bed. I'm not trying to be a pain but this whole ordeal is starting to approach a month since I first contacted Boscov's.
Business
Response:
January 6, 2014
Revdex.com of Metro Washington DC & Eastern Pennsylvania
Case # [redacted], [redacted]
**. [redacted],
I have reviewed **. [redacted]’s latest response and I assure you that Boscov’s has every intention of living up to our commitment. Our delivery company was scheduled to pick up the bunk beds on Friday, January, 3, 2014, however due to inclement weather the
pick-up never took place. On Friday, January 3rd, **. [redacted] contacted our customer service department and expressed his displeasure with not receiving his refund check. Our CSR attempted to explain our policy however; **. [redacted] threatened to contact
the Revdex.com and ended the call. Since a new pick up date was never discussed in the conversation our CSR contacted **. [redacted] again and set up a new pick up date for Tuesday, January 7, 2014. **. [redacted] informed our CSR that he did not what any further calls made to his residence.
In summary, as you know Boscov’s always stands behind their customers and we will do anything that we can to satisfy their needs. I approved the original refund for the bunk beds in the best interest of **. [redacted] even though I had reservations. However, it is not our policy to issue a refund check until the merchandise in question is in our hands. Therefore, as soon as we our informed that the merchandise has been picked up by our delivery company, we will be more than happy to issue the total refund offered in our first response.
Best regards
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because:
I never told the CSR that I no longer wanted them to contact me. I did in fact let them know that the first scheduled pick up was extremely late considering that we had to wait for them to pick up the beds in order to purchase our children another set. I explained that the first available pick up date was over one week after they agreed to the refund. I let them know that I did understand that there was inclement weather and asked if they would be willing to release the funds since we waited for so long for the first scheduled pick up. When I was told that they could not do that I asked if they could release the check faster than the 7-10 business days that they said prior. I explained that we would be using those funds to purchase new beds for our children and that they would have to sleep on the floor. I was told that it was out of Boscov's hands. I was extremely angry with that because I felt like they dragged their feet until I got the Revdex.com involved. I feel that without your support my wife and I would have been left without the proper customer service. None of the representatives sympathized with the fact that one of my children had to sleep with a mattress on the floor until the beds were picked up. Then both of my children would have to wait 7-10 business day to get a refund for them to get new beds all the while sleeping on the floor. I do not want to be known as an unruly customer but no one took that into consideration. I'm sure they wouldn't want their children sleeping on mattresses on the floor either.
To date Boscov's has refunded me the check but I want to go on record stating that this has been a horrible customer service experience for my wife and I. I'm glad that the Revdex.com was able to get involved because I'm sure that I would not have received my total refund at all if you had not have stepped in.
Regards,
Review: I purchased a Toshiba television from boscovs in [redacted] last march and have since have had a technician out to my house two times now. the repair service only works 9-5 which I find highly unusual for a customer service related issue. I have taken off from work both times to wait for the serviceman. The first time he came out he told me that he has no idea whats wrong and has never heard of a problem like mine before but he would order a mainboard and replace that. He never even looked at the inside of the tv or even waited long enough to hear the clicking noise I was complaining about. I work everyday and had a hard time getting time off for the second visit. The next time he came out he proceeded to tell me that the things he told me to try the first time he was out were wrong. He then asked me if I could setup a card table to lay the tv on so he didn’t have to put it on the stand it came with. When I told him I didn’t have one he then went out to his truck to get his and asked me to help him take the tv off the stand. Thank goodness I was not an elderly customer or im not sure how he would have handled the tv. As he was taking the screws out of the back of the tv he was sweating and it was dripping down into the inside of the tv. Does this have something to do with the tv now being worse? He put the new mainboard in and asked me if the neon pink color that now is in the picture was there before. I guess he didn’t really look at the picture when he was complaining about the changes I made per his suggestions. I told him no it wasn’t pink and he said I guess the mainboard is bad. I told him that it wasn’t acceptable to leave my tv in worse condition than when he came in and he told me there was nothing he could do about it, that things happen and I should call and scream at someone else. I suggested he put the original mainboard back in to at least alleviate the neon pink color and he told me he broke that taking it out so I would just have to wait and there was nothing else he could do. I find this to be the worst customer service I have ever had to deal with and then to call the next day since it was 5:15pm when [redacted] left my house and be told that the tv will not be replaced until every part is replaced is totally unacceptable. I purchased the extended warranty with the expectation of bosovs living up to their side of it but have not seen anything that remotely tells me the store is going to honor its warranty. I can be reached at [redacted].Desired Settlement: The only thing I asked for was that Boscovs replace the tv. When I purchased the extended warranty I was told that if the tv could not be fixed than it would be replaced.
Business
Response:
Dear [redacted]
I contacted our Service Department in reference to this complaint. I was informed that the part needed to repair [redacted]' TV was sent (overnight) to her home and an appointment was set up for after 4PM to accomodate [redacted] work scedule. A new technician (not the one originally involved) was sent to complete the repairs.
Service also informed me that [redacted] called the department to thank them for their help. I did attempt to call [redacted] to make sure that she is satisfied with the outcome. I left a voice message but have not heard back.
I trust that all parties will now consider the matter resolved.
Sincerely,
[redacted] / Claims Administrator
Review: Had service on my dryer. The appliance was under warranty at the time so I called for an appointment for a “Technician” to come to the house. He came and checked the dryer, but needed to order parts/wires and that he would have to come back. At this point I was still under warranty, but since he didn’t have the parts to replace it at this time, his next visit in about a week would still be considered under the warranty even though at that point my warranty would have been expired.
A few nights before his return my Haier Washer, that I bought as a set with the dryer, stopped spinning out water. These are only 3 year old appliances!
The “tech” came back in about week or so to replace warranted parts (shorted out electrical wires) for my dryer. I told the rep I had a problem with the washer as well. He told me it’s probably the water pump. I asked him what would something like that run? He said “probably about $20 for the parts but about $60 for labor”. I said “Well in that case I’ll fix it myself." Since he had his tablet with him I said " would you know the part number for that model?". With his tablet in hand, and in about a minute, he found the part number and told it to me. I said Thank You!!
When I received my bill with a charge for “Parts and Labor”, I called to clarify that my dryer was still “under warranty” at the time. I was told it was a charge for the washer! The “tech” charged me for giving me the part number! And their customer service agreed!
If the “tech” would have said “that information is going to cost you $30” – I would have looked it up myself!Desired Settlement: $32.39
Review: on 3/23/13 I bought at Bosov's curtains for $25.65. On 3/27 I returned same and the employee charged me 22.44 for the same item. On my bill I was billed for both these items i.e. $25.65 nd $22.44 and do not have the curtains. I tried resolving this at the store and on the phone but have been told that [redacted] who is the owner of Boscov's account needs to have from ME a detailed letter indicating the nature of the dispute. Customer service is a joke with [redacted] and Boscov's when the onus is on the consumer. I am aware that if they do this a number of times, the consumer will give up and [redacted] will get paid for double billing. Multiply this by a hundred or a thousand and you can see how much fraud income they will receive.
I believe this are procedures are in place to bilk the consumer.Desired Settlement: I want to be credited, i.e. have both these charges taken off my bill. I also am canceling my credit card with Boscov's and am checking any other cards. If they show that [redacted] is the holder I will cancel those.
Business
Response:
{Please see attachment.}
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Review: Upon purchasing items online and checking out.; they authorized the total amount of $69.97. After items have shipped they also have charged per order that has shipped. They have taken out over additional $70.00 (pre authorized) but the money is being held 5-7 days. There is nothing on their website that states they will pre Authorize each separate transactionDesired Settlement: This needs to be known that every package that ships will be charged. Along with a pre authorization of the total amount. If anyone places a large order and they will be double billed without ever knowing
Business
Response:
**. [redacted],
Review: I purchased an advertised Top Grain Leather Sofa set with additional recliner February 15 2012 for $2691.00 which included a purchase of a warranty for $199.00. This set was advertised as Top Grain Leather which I was told by an upholsterer later when asking about repair that it was not. Within a year we noticed leather deteriorating. We called [redacted] Township furniture dept. spoke with the manager [redacted] who advised me to call corporate and state I was a Boscov's cardholder and explain the issue. I did call and they advised me my issue wasn't covered by warranty. Within the following year the mechanical features such as reclining mechanism, the ar** detaching from the sofa and cushions sagging started to occur. I again called corporate who told me there was nothing they could do but give me information about where I could buy parts to repair myself at my own cost. I then called back again to inform them I may be filing a claim in small clai** court in which they stated again there was nothing they could do. I decided to try the Revdex.com first.Desired Settlement: I would like a full refund for this purchase.
Business
Response:
Customer ID # [redacted]
Review: The mattress set was purchased in February of 2014 and installed on a new wood bedframe with multiple middle support. After about three months of normal use, it started to develop a 48" long bump diagonally across the top and the springs started to make noise when getting in or out of the bed. The mattress was turned around but the lump was just getting bigger. (can't be turned over because it is not reversible). After about 4 months use the lump is about an inch higher than the rest of the mattress surface and the top surface is stretched out relative to the side wall. Shortly after, we swapped the mattress top with our old mattress top from the second bedroom. We called customer service, after about a month an inspector showed up and took some pictures and left. A week or so after that, customer service called and we were told that it was our fault it didn't have enough middle support. Being an engineer, this is a most absurd explanation I ever heard in my life for a problem like this, when the mattress sits on a box spring that they supplied. Three times speaking to customer service, the rep told us that they can't do nothing for us to fix it, and all they can do is to offer a 20% discount on a new mattress purchase, and we replied back that we can get that when it goes on sale.Desired Settlement: Replace or credit toward a better made mattress.
Business
Response:
[redacted],
Review: I went to Boscovs store in [redacted], PA on 2/17/14 to purchase 1 pound of chocolate covered pretzels which are about $15-$16.00. The cashier started to ring me up for half pound. I stopped her as she was keying this in the register and told her I asked for 1 pound. She apologized and rang up the order. I gave her my Boscovs credit card and quickly signed the receipt as I was late for an appointment. That month I received my bill for a charge of $1,019.74 in candy! The cashier obviously keyed in something incorrectly when she started to give me the incorrect order. I called Customer Service and explained this to the rep and filed a dispute. Today I received a letter from Boscovs with a copy of the receipt that the charge was valid (!!!???) and I owed the money. It is common sense if you look at the purchase (candy) and my prior transactions that I have never spent that amount of money on a single purchase in that store. Who buys over $1000 in candy?? Common sense shows this is an error.Desired Settlement: I would like the erroneous charge of $1,019.74 credited from my account, as well as any interest accrued from this charge.
Business
Response:
Let me assure you that Boscov’s attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices.
It was a pleasure speaking with you this past week. Once again, please accept our sincere apologies for the lateness of this response. In order to expedite this complaint, Boscov’s has investigated the purchase in question that occurred on February 17, 2014 at our store location in [redacted] Pa. We found that our sales associate mistakenly entered incorrect information in to the register that resulted in **. [redacted] being over charged for her purchase $1,019.74. We are happy to inform [redacted] that this error has been corrected and a credit has been applied to her Boscov’s credit card ending in [redacted]. Please see the attachment showing the correction to the issue.
It is always a pleasure working with you. Should you have any questions please feel free to contact me as normal at ###-###-#### or by email at [redacted].
Best regards,
Vice President of Boscov's Customer Relations
Boscov’s Department Store, LLC
1611 Vine Street
Reading Pa. 19605
(: ###-###-####
7: ###-###-####
*: [redacted]
[redacted] Did You Boscov Today [redacted]
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
Review: We purchased the Bristol Queen Sleeper Sofa on 1/8/12 for use at our condo in Ocean City, MD. We told the salesperson that we rented out the condo for the summer season, but she did not warn us that the manufacturer's warranty may be void. Instead, she sold us an additional 5-yr full fabric replacement warranty. During the 2012 rental season, the mechanical frame evidenced defective function and jamming. Boscov's referred us to the manufacturer ([redacted] in Mississippi) who helped us adjust the frame to mitigate the problem. However, during the 2013 season, the particle board frame supporting the mechanical frame was severely damaged, because the particle board frame was constructed using industrial staples rather than bolts or screws and could not handle the stress caused by the defective function of the mechanical frame. When we contacted Boscov's customer service, they told us that the warranty did not apply, because the product was used in a commercial application. We explained that the salesperson had not informed us of that issue, but instead had sold us an additional fabric warranty that would probably not be honored. We told the customer service rep that the fabric cover, which would be most likely to show wear in the case of abuse, was in excellent condition. I explained that the construction of the frame was inadequate and that we should be compensated for having been sold an inferior product at substantial price ($699.99 on sale). The customer service rep told us that there was nothing Boscov's would do for us. Therefore, we sent an email to Boscov's customer service and the manager of the Salisbury store with attachments including a letter of complaint, photos of the damaged sleeper sofa, and photos of the repairs we were obliged to make to restore functionality. We also copied the Salisbury Area Chamber of Commerce, and we would be happy to forward this material to you for your consideration.Desired Settlement: We have requested compensation in the amount of no less than $200, including reimbursement of the $79.99 we paid for the fabric warranty, as well as reasonable compensation for the repairs we made to reconstruct and reinforce the wooden frame, which required most of 3 days of our own effort and minor costs for materials.
Business
Response:
**. [redacted],
Review: {Please see attachment.}Desired Settlement: {Please see attachment.}
Business
Response:
Dear [redacted],
The complaint filed by [redacted] has been investigated and I am pleased to report that we were able to resolve this matter.
[redacted] verified that the new motor has been installed in her lift chair. This is the second time a new motor has been installed, and although there was no charge for the part [redacted] did pay $100.00 in installation fees, plus $15.00 in other expenses.
I spoke with [redacted] today and she agreed to accept a check in the amount of $150.00 as reimbursement for these expenses. In addition, I have given her my contact information should she have any further issues with the chair.
Please let me know if you require any additional information.
Sincerely,
Review: II purchased a sofa in November of 2012 that immediately started to show signs of wear. The threading on one of the foot rests started to unravel. We contacted [redacted] and Boscov's. Boscov's finally contacted us and sent someone out (3 week wait) and he said he needed to order fabric (6 week wait). When he came back to replace the fabric it was the wrong one. He said he would need to order a whole new foot rest. It has been five weeks and when I contacted Boscov's customer service he told me that technically they did repair it but he would get me an install date and send a gift card for my "trouble" I told him I do not want a gift card, I want my sofa fixed correctly. He promised a call back Monday. It has now been 9 days and I have not heard back yet.Desired Settlement: I am looking for a repair in the next 7 days (by 3/25/2013) or a refund equal to one third the cost: $226.00 returned.
Business
Response:
{Please see attachment.}
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Review: I PURCHASED A PACKAGE OF [redacted], SIZE MEDIUM, UNDERSHIRTS AND THE PACKAGE STATED THAT THERE WAS THREE CREW NECK UNDERSHIRTS PLUS ONE FREE V NECK UNDERSHIRT. I DO NOT WEAR V NECK SHIRTS, BUT SINCE IT WAS FREE WITH THE PURCHASE OF THE OTHER SHIRTS, I BOUGHT THE PACKAGE ANYWAY. WELL, TO MY DISMAY ALL OF THE FOUR SHIRTS IN THE PACKAGE WERE V NECK.Desired Settlement: TO RECIEVE A REFUND FOR THESE SHIRTS.
Business
Response:
Complaint [redacted]
Review: see Attached document
[redacted]Desired Settlement: see Attached document
Business
Response:
[redacted]
The complaint filed by [redacted] has been investigated.
I contacted our [redacted] store and spoke with [redacted], the Jewelry Dept. Manager. She advised that when [redacted] initiallly took her ring in to be repaired there was some confusion over her Boscoverage warranty due to an error on the part of our associate. I am pleased to report that the ring has since been repaired at no charge to [redacted], and was picked up by her in February.
We would like to apologize for any inconvenience caused to [redacted]. I have erqiested a $30.00 gift card which I will be sending to her as a customer relations gesture.
Please let me know if I can be of any further assistance.
Sincerely,
Claims Administrator
Review: We booked [redacted] cruise line [redacted] of the [redacted], travel date was 07/05/2013, due to the ship caught on fired the company cancelled the trip, how ever, we were bought insurance through boscov's travel cost $110.00, they did not refund my money, talked to agent, she told us had to wait for head quater decied what to do and never heard anything from them again.Desired Settlement: Refund my money
Business
Response:
Response to Revdex.com Complaint ID [redacted] - [redacted]. [redacted]
Concerning the complaint filed by [redacted] and the purchase of a travel
insured insurance policy, this refund is being processed. According to the
Customer Service Manager of Travel Insured International, as ofMonday July
8 at 3:15pm, the policy in question is cancelled due to the cancelled [redacted]
[redacted] onboard the [redacted] of the [redacted] and a refund of the policy
in the amount of $110.00 will appear on the credit card statement within 5-7
business days.
Boscov's Travel and Travel Insured International apologies for the delay in
the processing of this refund and will be in touch with Tracy to verify
receipt of the refund.
Regards,
[redacted], Regional Manager
Business
Response:
{Please see below.}
Review: I purchased a pair of titanium frames to be set with a new prescription for progressive lens on 3/31/14. The first pair of lenses left me with very wide blind spots to the left and right sides of a centered progressive area for both lens. I was told to wear the glasses and try to adjust. I had to continue wearing my old pair which gives me full sight. When I brought the glasses back the next day I was told I would have to pay $160.00 for new frames called High Definition that would provide a wider area of sight. I paid a total of $359.48 with Boscov's credit card and waited for the adjusted pair to arrive in the center. The adjusted pair gave me wider area of sight but still I had blind spots and the line for biofocals was creating an additional blind spot on the left lenses. I was told to wear them and then bring them back, if needed.I took them back the next day for a refund. I noticed as I went to the sales desk a sign that said no refund or exchanges. During my first two visits I had not noticed nor was I made aware of no refund/no exchange policy. My receipt said to retain the receipt for returns and exchanges.I was told I could not have either a refund or an exchange. I could however purchase a warranty for and additional $25.00 which would cover 90% of new frames and lenses. However, the titanium frames that I needed to choose from would not be in stock for 2 to 3 months. I went to customer service who told me that since Dr. [redacted] rented the space for his vision center from Boscov's the store could not over rule their policy. However the customer service representative would try to get a someone in their department to assist me because I paid a lot of money.Not even an officer from the Executive Offices of Boscov's was able to assist me. He just quoted the same inability to rule over th policy and obtain a refund for me. Someone was supposed to call me from the Optical Center and no one has. I believe I am entitled to a refund for defective product.Desired Settlement: I would like a full refund. I can take my prescription to another company and get eyewear I need without paying an extra $160.00+25.00+ 10 percent not covered by a warranty. I can do this before 2 to 3 months.
Business
Response:
Complaint ID : [redacted]Consumer : [redacted]
I tried to order online today. 6 pairs of mens shorts. The site asked for a Visa Verified with additional information. My computer issued a warning that "there is a problem with this website's security certificate"
the security certificate presented by this website was issued fro a different website's address.
Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server. WE RECOMMEND THAT YOU CLOSE THIS WEBPAGE AND DO NOT CONTINUE TO THIS WEBSITE.
I closed it immediately
Review: This is a complaint about Boscov's sales and warranty.I purchased a [redacted] queen size pillow top set in 2010. The pillow top has divots about an inch deep. I spoke to the sales rep at the store who advised me that this set has many complaints and is often returned and I needed to call customer service. He said they would replace the set if there were divots and possibly have rep inspect the mattress and that the warranty was for 15 years. I called Boscov's customer service and was asked the following questions:Is the mattress stained?Do you rotate the mattress?Do you have a frame with a center slat?The mattress is not stained, I rotate the mattress, and the frame does not have a center slat.At that point I was told the warranty was voided because the the frame does not have a center slat.The salesman NEVER disclose this fact to me. How am I to know this? I trusted that I was buying the complete package that the warranty covered. The customer service rep told me it was my fault for not asking questions. I felt I did ask the questions required and the the salesmen was selling me a product that the warranty covered. I am not the bed expert. Boscov's owes its customers full disclosure of what is needed to validate the warranty. Boscov's did not fully disclose the facts of the warranty misleading me. Had I known the bed set needed a frame with a slat I would have purchased it. I was replacing a 25 year old bed. I spent about $2500.00. The frame should not be a option but part of the set as in the warranty. Thank youDesired Settlement: I would like a refund of the full amount of the entire purchase. I was advised by the salesman that most people replace the [redacted] pillow top set with a different kind of bed set. Very few replace it with the same one which is why I would prefer a full refund of the entire purchase.
Business
Response:
Review: September 22, 2012 I purchased a [redacted] mattress from the Boscov's bedding department in [redacted], PA (a memory foam bed),which I spent $1,800. I was willing to make the investment because they the salesperson told me how great the mattress was and how great the warranty was on the product and how the company stood behind the product. About one week ago, I noticed that the left side of the mattress sunk down a noticeable amount when I sat down on it, which it did not do on the right side. And, if you sit on various spots on the left side, it does not sink either. So, I called up to see how the warranty was on the product for such an issue. After gathering some information, they asked me if there were any stains on the mattress. I checked, and said that there was a small spot up by the top of the mattress. She said that negated the warranty, and the best they could do was give me 20% off the purchase of a new mattress. I was floored. I told them I'm still paying this off. The mattress is only one year old, in good shape (other than the small stain - which is no where near the issue - and of course the "sinking" spot), and I spent $1,800 on it. She said that there was nothing they could do because the mattress was soiled. I said that did not make sense because one has nothing to do with the other. And, it's only one year old. When we bought the mattress they said it had like a 30 year warranty - I had no idea that a stain, which in no way could cause the current problem, could stand in the way of them standing by the warranty that was one of the selling points of the bed. I cannot afford to buy another mattress - especially since I'm still paying this current one off.Desired Settlement: I feel that they should replace the mattress. I do not think the mattress should have developed this issue in one year, and I do not think a stain - especially one that is no where near the issue - should effect them standing behind the warranty.
Business
Response:
December 20, 2013
Revdex.com
Of Metropolitan Washington DC and Eastern Pennsylvania
50 W. North Street
Bethlehem, PA 18018-2907
Re: ID # [redacted]
**. [redacted],
This complaint filed by [redacted] has been forwarded to me for review and response.
Let me assure you that Boscov’s attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices.
In reference to the complaint filed by [redacted], we sincerely apologize for any undue stress that **. [redacted] has experienced regarding her bedding purchase. Please be advised that spots or stains of any kind on a mattress void the manufacture warranty to due health and sanitary concerns. This is true with all bedding manufactures not just [redacted]. Therefore a price adjustment or refund for **. [redacted]’s bedding would result in a total loss to Boscov’s.
However to be fair with **. [redacted], we will arrange for our third party bedding inspector to inspect the mattress and report their findings. Based on the results of the inspection we will review what we can to address **. [redacted]’s bedding issue.
If I can be of any further assistance, please feel free to contact me Monday through Friday during normal business hours at ###-###-#### and we will process her refund.
Sincerely,
Vice President of Boscov’s Customer Relations
Cc: [redacted]
[redacted], RM
[redacted], Executive Assistant
Review: Boscov's advertises free shipping for orders over $49 (see text below.) I placed an order this morning for 17 children's Tee shirts and 10 children's umbrellas totaling less than $190. Now, I receive a voice mail message that due to the "size" of my order, that I will need to pay an additional $35 for shipping. That is outrageous! The total weight of my order is probably less than 20 lbs. This is not the first time that this has happened. They advertise sales with free shipping and then they call and/or send emails stating that unless you pay $XX more for shipping, we'll cancel your order. If that isn't deceptive advertising, I don't know what is.
Shipping Offer Exclusions
Exclusions apply to all Shipping Offer Promotions, including Free Standard Shipping at
$99, Free Standard Shipping at $49 and
any other discounted s
hipping
promotions
.
Free Shipping offers apply to Standard Shipping for minimum o
rder amounts after any
promotional codes or transaction discounts have been applied.
Free Shipping is not
available and surcharges
apply on Heavy & Home Delivery Items due to their size,
weight and/or special handling.
Multiple quantities of the same ite
m may require
additional shipping charges.
Minimum order amount e
xcludes tax, prior purchases and
purchases in a Boscov’s store.
Cannot be combined with other offers or discounts.
We
reserve the right to change or end this offer at any time.Desired Settlement: I want free shipping as advertised.
Business
Response: