Review: I have excellent credit. I recently opened an account with Boscov's. I received my first statement in July which was due on July 24, 2013. I mailed a check paying the balance of $809.48 in full on 7/16/2013. I received a subsequent statement in August with a $25.00 late charge. The payment of $809.48 was posted on 7/27/2013.
On 8/6/2013, I called 1-800-755-7872 (the number on the statement) to discuss the matter. The representative with whom I spoke, [redacted], indicated that they could not control when payment was posted to the account. I paid the fee and closed the account. However, when I asked the representative why after seeing that this is a new account and I am a strong credit customer she did not offer to credit the charge, she said "you didn't ask me to." She also indicated that this account does not have a 15 day grace period albeit a moot point considering they should have received payment in ample time of the due date. Moreover, the representative was disrespectful. I requested to speak with a manager. I was then put on hold for such a long period of time I had no choice but to hang up.
I subsequently called Boscov's headquarters. The representative there indicated that [redacted] handles their accounts and placed me on hold again for such a lengthy amount of time that again I had no choice but to hang up. There is nothing on my statement that indicates this is a [redacted] account. The first representative answered the phone as "Boscov's" representative. Whether [redacted] or Boscov's, the policy of posting a customer's payment most likely significantly later than received and then charging a $25.00 late fee when the posting date is only three days after the due date seems an unfair business policy if not an illegal credit practice. To further couple it with the inability to speak with someone at a managerial level escalates the dissatisfaction.
Thank you for your assistance.Desired Settlement: I would like to receive a refund of the $25.00 late fee. It would also be beneficial to see the policy changed.
Review: On January 8th, 2013 I ordered for my wife two Gopher Pickup Tools, The handy helper that reaches so you dont have to. It's now March 27th, 2013, have not received anything but a runaround from these people. After several email exchanges expressing my complaint and receiving their promise to look into the problem, nothing has happened except they have quit responding to my emails. Have filed a formal request for refund with [redacted] which is pending.Desired Settlement: I WANT MY MONEY REFUNDED, PERIOD.....
Review: Hi I did an exchange on a sealy europillow top matress that was defective. I listened to the consultant, instead of picking out the matress of my choice, who was very kind... Needless, this top of the line matress is as hard as a board. I tried to call the customer service, which is what the store dept suggested, they weren't sympathetic, to my health needs, nor the fact I haven't been able to sleep for a month. I tried to break the bed in what the sales rep suggested--- needless, I haven't been able to sleep. I did go into the store on Friday, and questioned the matress upon delivery--Desired Settlement: I'd like to exchange the matress for one of my choice... which would have been the a coil matress. the foam, doesn't even take shape like it's supposed to.-- I just want a good nights rest, and I don't want to be stuck with a matress, I can't even sleep on.
Business
Response:
{Please see attachment.}
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Store did an excellent job with an exchange! Service is awesome!!!! in sales.. finally found a matress I could sleep on!
Review: I am writing to report an ongoing problem with mattresses purchased at Boscov’s Department Store. My complaint involves the fifth (5) mattress purchased from Boscov’s that has again collapsed after only 3 years. The mattress, a Sterns and Foster, has a lifetime warranty. I proceeded to go through the steps of having the mattress inspected and writing them a letter about my concerns with their products. They claim that the mattress is defective but due to “a stain” they will not replace it. I have the letter stating they will not replace it.
Due to issues with mattresses from their store in the past on the day the mattress was delivered we immediately encased it in a plastic mattress protector. We also put a waterproof egg crate foam covering on top of that than our bedding. There is no stain on the mattress. Yet to get out of replacing it they claim there is. The inspector that came had 18 other beds to check on that day. This is just more evidence that there are issues with Boscov’s mattresses.
Each time they replaced the mattress with some jumping through hoops on my part. This time they are trying to escape replacing it or reimbursing us the $2000 so that we can replace it. At this point my goal is to be paid back $2000 and to go to a reputable store that doesn’t sell seconds.
I have the letter from 2009 when we again had to have a mattress replaced and the letter from 2013 asking for this one to be replaced. Please review them for more information on this problem with Boscov’s and collapsing mattresses.
I also have the postmarked envelope showing even though the letter is dated 2/25/2013 they only mailed it 3/13/2013. Their solution to the problem was to give us a 20% off coupon for a new (second quality) mattress that expires 3/25/2013.
We are not interested in purchasing another defective mattress after five have failed each only lasting 2 or 3 years and each having Lifetime Warranties. We are only interested in a full refund so we may purchase decent bedding.
I have included other similar complaints about them doing this to other customers.
Complaints posted Online
[redacted] on Jan. 29, 2012
Satisfaction Rating2/5
I purchased a Sealy firm pillow top mattress in November 2006. I started having a lot of issues with it in 2010. I called Boscov's customer service, technician came and measured, took pictures, etc. Customer service states mattress falls within correct parameters of their specs with regard to the warranty. This back and forth measuring with Premier has been nothing short of a total joke. This company is contracted by Boscovs and of course they work for them, forgets about any goodwill gestures or even working with the consumer!
This mattress costs over $1,000 and you cannot even sleep on it. That money was just like throwing it down a toilet! I was told by a salesman at the Colonial Park store that you have to really keep on customer service to do anything for you or if they (Boscovs) will not do anything for the consumer because they do not want to lose money! And he also stated that mattresses only last around 6 years, so to heck with the consumer. I was also told by a customer service rep. that I bought a plush soft mattress and this is how it is supposed to be! I know what I bought in 2006 and it was a firm pillow top!
What a bunch of liars! They will do anything or say anything to get out of upholding any type of warranty a consumer has with any type of purchase! I will never shop or buy at this shoddy store ever again. They even sell seconds and thirds from what I have been told when I spoke with another store in the area. So buyers beware! Their reputation sucks and they won't do one darn thing for the customer nor will they believe you! Do not shop here is my best advice. I hope they go out of business with the way they treat their customers. Never shop at any Boscovs location! Horrible store to deal with! No customer service whatsoever and no goodwill, either. This has been very upsetting considering what I paid for this mattress in 2006. [redacted] on Dec. 13, 2011
Satisfaction Rating1/5
I purchased a mattress back in June 18, 2011. It started sagging in the middle. I called Boscovs. They sent an inspector. He came, took the bed apart, took pictures, and confirmed there is an issue with the mattress. The mattress was under warranty. Now Boscovs said they would not replace and said my support under the springs wasn't enough. I have 3 extra support slates. I even went out and purchased 3 more. I had this bed for over 25 years and never had a problem with a mattress. I owned a Stearns and Fosters prior for 20 years. I only replaced it because of the age of the Stearns and Foster mattress. I have a friend who had a mattress she purchased from [redacted]s for 2 years and had hers replaced with no questions asked. It was under "warranty" that's why.
I am receiving back problems because of this new mattress sagging in the middle. I already paid $418.32 out of $905.29 paid. I owe a balance of $418.32. I've been an outstanding customer with them for years. How can they do this to consumers? My mother [redacted] and I will never shop there again. I cancelled my credit card with them. I am so upset. Please have this dispute waived and my balance cleared. This mattress is unusable. Thank you.
[redacted] on April 20, 2012
Satisfaction Rating2/5
The seam on the left foot, the left side has split; therefore I am unable to wear it in public. I spent $50.00 for the Sketcher's shoes I bought at Boscov's 3 months ago. I will furnish a picture or return it to the store for refund.
[redacted] on Jan. 29, 2012
Satisfaction Rating2/5
I also have an issue with Boscovs' customer service. In November, 2011, I placed an order through Boscovs' site for 9 identical items. I received an email response, confirming the order, with the explanation that there would be separate shipments at no additional shipping cost to me. So far, so good. My purchase arrived in separate packages from 4 different stores. Of the 9 identical items ordered, 2 still had the security tags attached, and 2 were the wrong brand. So for you math fans out there, Boscovs managed to screw up 44% of my order, signaling that their quality control is seriously lacking. They did remove the security tags, and mailed those items back to me.
However, they couldn't replace the 2 items that were the wrong brand, and refused to give me a full refund, refunding the cost of only one item. I called Boscovs twice, and both times, they refused to budge. I told them that this was the first time I had bought from them, and that it would be the last, but clearly they didn't care. I contacted my credit card company, and they promptly agreed to refund the remaining amount. Thank you [redacted], you are the best. I would recommend that Boscovs executives read [redacted] book, Delivering Happiness, on creating a customer-centric culture at [redacted]. In the meantime, this customer will vote with her pocketbook, and take my repeat business elsewhere. [redacted] on April 30, 2011
We got about six months of complaint out of this poorly constructed Sealy mattress. We first contacted Sealy. They don't want to speak with consumers and tells you to go to where you purchased the mattress—that was at Boscov's. They in turn sent out an independent representative. Sadly, Boscov's was financially saved by ** and continues selling junk. Is it possible that these are recycled mattresses? We've had poor night's sleep and absolutely no support from the manufacturer or the retailer. We will buy another brand but never from Boscov's.
mattress is unusable. Thank you.
[redacted] on Sept. 11, 2007
I bought a [redacted] Sienna Bouquet Mattress King size pillow top at Boscov's on 5/13/06. A year later the mattress is sinking and is very soft on one size. I called Boscovs to have a rep. come out from Spring air to see what could be done. Two weeks later and they tell me there is nothing they can do. I called [redacted] who then told me there is nothing they can do to call Boscovs.
So noone wants to fix the problem since they told me the depression in the bed is normal. At this point I have a bed that I can't sleep in that I spent 1400 on and I now have hip and back problems from this bed. The mattress company need to be held reliable for this mattress when consumers are spending the money on these beds.
? I boxspring set from Boscov;s about 3 weeks ago. I have not had a decent nights sleep since then. I have had to go to a chiropractor for care of my painful back. All I can say is this....The salesman was very quick to jump in and say hey if you get a Boscov's charge you can take up to one year to pay with no interest...FUNNY HE FORGOT THE PART ABOUT MATTRESSES CANNOT BE RETURNED...WE HAVE 30 DAY "COMFORT" POLICY WHERE MATTRESSES CAN BE EXCHANGED...HE FORGOT THE PART THAT THE MATTRESS EXCHANGED MUST BE OF GREATER OR EQUAL VALUE... AND THERE WOULD BE A 10% RESTOCKING FEE AND A 70.00 DELIVERY CHARGE... really? Where is Judge Judy now. Insult was further added to injury when the same salesman told me I would have to call customer service as they were not permitted to get involved...ARE YOU KIDDING ME? You can sell me a mattress, not tell me about the return policy or rather the exchange policy...real nice Boscov's. You suck!!!!!!!!!!! All I wanted was a good night's sleep instead it is a nightmare every night. I will never shop in your store and would strongly suggest others not shop there as well. Now I have a 2500.00 mattress and boxspring that are unbearable to sleep on. You should be ashamed of yourself!
Anonymous 3/19/12 9:25PM
We purchased [redacted] Infinity at Boscov's Jan 4th, 2008 for $1,600. Within the first week, we noticed that sinking feeling, like sleeping on a wet sponge. We wake up in the middle of the night to climb out of sinkhole. Rotating the mattress weekly did not help. Called Boscov's within 30 days of purchase, was told it was a "Comfort Issue" and not covered by warranty. They agreed to send mattress evaluator to see if mattress sags with nobody on it. The Evaluator and I agreed that his "String Test" for sagging is not relevant to the problem. Therefore, no need for him to visit. He would send report detailing my complaint. It is obvious that [redacted] and Boscov's are well aware of defective product, but cannot afford to make it right.
Lesson learned: People don't return quality products. Buy a good mattress from a reputable store that backs their products with a genuine warranty.
We purchased a mattress, and during the purchase we asked the lady if they will remove the old mattress. She stated yes.
the delivery company's driver who was very rude, dropped off the new mattress and just went downstairs, when I asked him what about the removal, then he went and informed me that the mattress has a stain and they can't take it. So I have a mattress sitting in my house that was supposed to be removed. Boscov's has been very unprofessional in handling this issue, and expect me to remove the mattress, I am a senior citizen and already living on a tight budget. I did not sign on receipt of the mattress as the agreed deal was that they would remove the old mattress. Boscov's Corporate customer service will not return the bed, nor will they remove my old bed.
Deliver Company very rude, unprofessional,
boscovs Complaint
Reviewed by [redacted]9
All boscovs Reviews
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bad mattress - spring air mattress
I purchased a mattress in July,08 from you. You sent out an adjuster who clearly stated the mattress is defective but it had 2 small yellow stains on it. I can find no such stains, easily brushed them off-looked like chalk, and I want a second opinion. If the mattress is defective within 8 months, stains or not it needs to be replaced or I want my $1,035.00 credited to my account. This is just not good business practices towards a faithful, 20 year customer
We bought the Sealy Posturepedic Spring-Free River Crest king size mattress a few months ago. It's worse than the old mattress we tossed out. It is so badly indented, it looks like an old mattress. With two people sleeping in it, it mounds in the middle. We wake up with backaches. We called Boscov's about it and they sent an independent contractor to see how bad the indentation was. He measured it and told my husband it was almost 2". Boscov's claimed it was less than 1-1/2", therefore they said Sealy's warranty would not apply. (This warranty arrived with the mattress, so we didn't know about this beforehand.) Needless to say we'll never buy another thing from Boscov's or Sealy, or recommend them. Nothing is perfect but thiis a piece of junk. It cost over $2500. Buyers beware.Desired Settlement: I want to be reimbursed $2000 or replacement value for another king mattress at a reputable store.
Review: I have excellent credit. I recently opened an account with Boscov's. I received my first statement in July which was due on July 24, 2013. I mailed a check paying the balance of $809.48 in full on 7/16/2013. I received a subsequent statement in August with a $25.00 late charge. The payment of $809.48 was posted on 7/27/2013.
On 8/6/2013, I called 1-800-755-7872 (the number on the statement) to discuss the matter. The representative with whom I spoke, [redacted], indicated that they could not control when payment was posted to the account. I paid the fee and closed the account. However, when I asked the representative why after seeing that this is a new account and I am a strong credit customer she did not offer to credit the charge, she said "you didn't ask me to." She also indicated that this account does not have a 15 day grace period albeit a moot point considering they should have received payment in ample time of the due date. Moreover, the representative was disrespectful. I requested to speak with a manager. I was then put on hold for such a long period of time I had no choice but to hang up.
I subsequently called Boscov's headquarters. The representative there indicated that [redacted] handles their accounts and placed me on hold again for such a lengthy amount of time that again I had no choice but to hang up. There is nothing on my statement that indicates this is a [redacted] account. The first representative answered the phone as "Boscov's" representative. Whether [redacted] or Boscov's, the policy of posting a customer's payment most likely significantly later than received and then charging a $25.00 late fee when the posting date is only three days after the due date seems an unfair business policy if not an illegal credit practice. To further couple it with the inability to speak with someone at a managerial level escalates the dissatisfaction.
Thank you for your assistance.Desired Settlement: I would like to receive a refund of the $25.00 late fee. It would also be beneficial to see the policy changed.
Business
Response:
Re: ID# [redacted]
Review: On January 8th, 2013 I ordered for my wife two Gopher Pickup Tools, The handy helper that reaches so you dont have to. It's now March 27th, 2013, have not received anything but a runaround from these people. After several email exchanges expressing my complaint and receiving their promise to look into the problem, nothing has happened except they have quit responding to my emails. Have filed a formal request for refund with [redacted] which is pending.Desired Settlement: I WANT MY MONEY REFUNDED, PERIOD.....
Review: Hi I did an exchange on a sealy europillow top matress that was defective. I listened to the consultant, instead of picking out the matress of my choice, who was very kind... Needless, this top of the line matress is as hard as a board. I tried to call the customer service, which is what the store dept suggested, they weren't sympathetic, to my health needs, nor the fact I haven't been able to sleep for a month. I tried to break the bed in what the sales rep suggested--- needless, I haven't been able to sleep. I did go into the store on Friday, and questioned the matress upon delivery--Desired Settlement: I'd like to exchange the matress for one of my choice... which would have been the a coil matress. the foam, doesn't even take shape like it's supposed to.-- I just want a good nights rest, and I don't want to be stuck with a matress, I can't even sleep on.
Business
Response:
{Please see attachment.}
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Store did an excellent job with an exchange! Service is awesome!!!! in sales.. finally found a matress I could sleep on!
Regards,
Review: I am writing to report an ongoing problem with mattresses purchased at Boscov’s Department Store. My complaint involves the fifth (5) mattress purchased from Boscov’s that has again collapsed after only 3 years. The mattress, a Sterns and Foster, has a lifetime warranty. I proceeded to go through the steps of having the mattress inspected and writing them a letter about my concerns with their products. They claim that the mattress is defective but due to “a stain” they will not replace it. I have the letter stating they will not replace it.
!
Due to issues with mattresses from their store in the past on the day the mattress was delivered we immediately encased it in a plastic mattress protector. We also put a waterproof egg crate foam covering on top of that than our bedding. There is no stain on the mattress. Yet to get out of replacing it they claim there is. The inspector that came had 18 other beds to check on that day. This is just more evidence that there are issues with Boscov’s mattresses.
Each time they replaced the mattress with some jumping through hoops on my part. This time they are trying to escape replacing it or reimbursing us the $2000 so that we can replace it. At this point my goal is to be paid back $2000 and to go to a reputable store that doesn’t sell seconds.
I have the letter from 2009 when we again had to have a mattress replaced and the letter from 2013 asking for this one to be replaced. Please review them for more information on this problem with Boscov’s and collapsing mattresses.
I also have the postmarked envelope showing even though the letter is dated 2/25/2013 they only mailed it 3/13/2013. Their solution to the problem was to give us a 20% off coupon for a new (second quality) mattress that expires 3/25/2013.
We are not interested in purchasing another defective mattress after five have failed each only lasting 2 or 3 years and each having Lifetime Warranties. We are only interested in a full refund so we may purchase decent bedding.
I have included other similar complaints about them doing this to other customers.
Complaints posted Online
[redacted] on Jan. 29, 2012
Satisfaction Rating2/5
I purchased a Sealy firm pillow top mattress in November 2006. I started having a lot of issues with it in 2010. I called Boscov's customer service, technician came and measured, took pictures, etc. Customer service states mattress falls within correct parameters of their specs with regard to the warranty. This back and forth measuring with Premier has been nothing short of a total joke. This company is contracted by Boscovs and of course they work for them, forgets about any goodwill gestures or even working with the consumer!
This mattress costs over $1,000 and you cannot even sleep on it. That money was just like throwing it down a toilet! I was told by a salesman at the Colonial Park store that you have to really keep on customer service to do anything for you or if they (Boscovs) will not do anything for the consumer because they do not want to lose money! And he also stated that mattresses only last around 6 years, so to heck with the consumer. I was also told by a customer service rep. that I bought a plush soft mattress and this is how it is supposed to be! I know what I bought in 2006 and it was a firm pillow top!
What a bunch of liars! They will do anything or say anything to get out of upholding any type of warranty a consumer has with any type of purchase! I will never shop or buy at this shoddy store ever again. They even sell seconds and thirds from what I have been told when I spoke with another store in the area. So buyers beware! Their reputation sucks and they won't do one darn thing for the customer nor will they believe you! Do not shop here is my best advice. I hope they go out of business with the way they treat their customers. Never shop at any Boscovs location! Horrible store to deal with! No customer service whatsoever and no goodwill, either. This has been very upsetting considering what I paid for this mattress in 2006. [redacted] on Dec. 13, 2011
Satisfaction Rating1/5
I purchased a mattress back in June 18, 2011. It started sagging in the middle. I called Boscovs. They sent an inspector. He came, took the bed apart, took pictures, and confirmed there is an issue with the mattress. The mattress was under warranty. Now Boscovs said they would not replace and said my support under the springs wasn't enough. I have 3 extra support slates. I even went out and purchased 3 more. I had this bed for over 25 years and never had a problem with a mattress. I owned a Stearns and Fosters prior for 20 years. I only replaced it because of the age of the Stearns and Foster mattress. I have a friend who had a mattress she purchased from [redacted]s for 2 years and had hers replaced with no questions asked. It was under "warranty" that's why.
I am receiving back problems because of this new mattress sagging in the middle. I already paid $418.32 out of $905.29 paid. I owe a balance of $418.32. I've been an outstanding customer with them for years. How can they do this to consumers? My mother [redacted] and I will never shop there again. I cancelled my credit card with them. I am so upset. Please have this dispute waived and my balance cleared. This mattress is unusable. Thank you.
[redacted] on April 20, 2012
Satisfaction Rating2/5
The seam on the left foot, the left side has split; therefore I am unable to wear it in public. I spent $50.00 for the Sketcher's shoes I bought at Boscov's 3 months ago. I will furnish a picture or return it to the store for refund.
[redacted] on Jan. 29, 2012
Satisfaction Rating2/5
I also have an issue with Boscovs' customer service. In November, 2011, I placed an order through Boscovs' site for 9 identical items. I received an email response, confirming the order, with the explanation that there would be separate shipments at no additional shipping cost to me. So far, so good. My purchase arrived in separate packages from 4 different stores. Of the 9 identical items ordered, 2 still had the security tags attached, and 2 were the wrong brand. So for you math fans out there, Boscovs managed to screw up 44% of my order, signaling that their quality control is seriously lacking. They did remove the security tags, and mailed those items back to me.
However, they couldn't replace the 2 items that were the wrong brand, and refused to give me a full refund, refunding the cost of only one item. I called Boscovs twice, and both times, they refused to budge. I told them that this was the first time I had bought from them, and that it would be the last, but clearly they didn't care. I contacted my credit card company, and they promptly agreed to refund the remaining amount. Thank you [redacted], you are the best. I would recommend that Boscovs executives read [redacted] book, Delivering Happiness, on creating a customer-centric culture at [redacted]. In the meantime, this customer will vote with her pocketbook, and take my repeat business elsewhere. [redacted] on April 30, 2011
We got about six months of complaint out of this poorly constructed Sealy mattress. We first contacted Sealy. They don't want to speak with consumers and tells you to go to where you purchased the mattress—that was at Boscov's. They in turn sent out an independent representative. Sadly, Boscov's was financially saved by ** and continues selling junk. Is it possible that these are recycled mattresses? We've had poor night's sleep and absolutely no support from the manufacturer or the retailer. We will buy another brand but never from Boscov's.
mattress is unusable. Thank you.
[redacted] on Sept. 11, 2007
I bought a [redacted] Sienna Bouquet Mattress King size pillow top at Boscov's on 5/13/06. A year later the mattress is sinking and is very soft on one size. I called Boscovs to have a rep. come out from Spring air to see what could be done. Two weeks later and they tell me there is nothing they can do. I called [redacted] who then told me there is nothing they can do to call Boscovs.
So noone wants to fix the problem since they told me the depression in the bed is normal. At this point I have a bed that I can't sleep in that I spent 1400 on and I now have hip and back problems from this bed. The mattress company need to be held reliable for this mattress when consumers are spending the money on these beds.
? I boxspring set from Boscov;s about 3 weeks ago. I have not had a decent nights sleep since then. I have had to go to a chiropractor for care of my painful back. All I can say is this....The salesman was very quick to jump in and say hey if you get a Boscov's charge you can take up to one year to pay with no interest...FUNNY HE FORGOT THE PART ABOUT MATTRESSES CANNOT BE RETURNED...WE HAVE 30 DAY "COMFORT" POLICY WHERE MATTRESSES CAN BE EXCHANGED...HE FORGOT THE PART THAT THE MATTRESS EXCHANGED MUST BE OF GREATER OR EQUAL VALUE... AND THERE WOULD BE A 10% RESTOCKING FEE AND A 70.00 DELIVERY CHARGE... really? Where is Judge Judy now. Insult was further added to injury when the same salesman told me I would have to call customer service as they were not permitted to get involved...ARE YOU KIDDING ME? You can sell me a mattress, not tell me about the return policy or rather the exchange policy...real nice Boscov's. You suck!!!!!!!!!!! All I wanted was a good night's sleep instead it is a nightmare every night. I will never shop in your store and would strongly suggest others not shop there as well. Now I have a 2500.00 mattress and boxspring that are unbearable to sleep on. You should be ashamed of yourself
Anonymous 3/19/12 9:25PM
We purchased [redacted] Infinity at Boscov's Jan 4th, 2008 for $1,600. Within the first week, we noticed that sinking feeling, like sleeping on a wet sponge. We wake up in the middle of the night to climb out of sinkhole. Rotating the mattress weekly did not help. Called Boscov's within 30 days of purchase, was told it was a "Comfort Issue" and not covered by warranty. They agreed to send mattress evaluator to see if mattress sags with nobody on it. The Evaluator and I agreed that his "String Test" for sagging is not relevant to the problem. Therefore, no need for him to visit. He would send report detailing my complaint. It is obvious that [redacted] and Boscov's are well aware of defective product, but cannot afford to make it right.
Lesson learned: People don't return quality products. Buy a good mattress from a reputable store that backs their products with a genuine warranty.
We purchased a mattress, and during the purchase we asked the lady if they will remove the old mattress. She stated yes.
the delivery company's driver who was very rude, dropped off the new mattress and just went downstairs, when I asked him what about the removal, then he went and informed me that the mattress has a stain and they can't take it. So I have a mattress sitting in my house that was supposed to be removed. Boscov's has been very unprofessional in handling this issue, and expect me to remove the mattress, I am a senior citizen and already living on a tight budget. I did not sign on receipt of the mattress as the agreed deal was that they would remove the old mattress. Boscov's Corporate customer service will not return the bed, nor will they remove my old bed.
Deliver Company very rude, unprofessional,
boscovs Complaint
Reviewed by [redacted]9
All boscovs Reviews
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bad mattress - spring air mattress
I purchased a mattress in July,08 from you. You sent out an adjuster who clearly stated the mattress is defective but it had 2 small yellow stains on it. I can find no such stains, easily brushed them off-looked like chalk, and I want a second opinion. If the mattress is defective within 8 months, stains or not it needs to be replaced or I want my $1,035.00 credited to my account. This is just not good business practices towards a faithful, 20 year customer
We bought the Sealy Posturepedic Spring-Free River Crest king size mattress a few months ago. It's worse than the old mattress we tossed out. It is so badly indented, it looks like an old mattress. With two people sleeping in it, it mounds in the middle. We wake up with backaches. We called Boscov's about it and they sent an independent contractor to see how bad the indentation was. He measured it and told my husband it was almost 2". Boscov's claimed it was less than 1-1/2", therefore they said Sealy's warranty would not apply. (This warranty arrived with the mattress, so we didn't know about this beforehand.) Needless to say we'll never buy another thing from Boscov's or Sealy, or recommend them. Nothing is perfect but thiis a piece of junk. It cost over $2500. Buyers beware.Desired Settlement: I want to be reimbursed $2000 or replacement value for another king mattress at a reputable store.
Business
Response:
{Please see attachment.}
Consumer
Response:
{Please see attachment.}
Business
Response:
Please see attachment.