Bossier Chrysler Dodge Jeep

As stated before:Bossier was not aware any claim had been made nor any problem with payment until AFTER the repairs had been completedthe [redacted] 's did not call the dealership 30x, nor would they have toBossier records all its incoming phone callsthe [redacted] 's have not come to the dealership to present any repair orders, warranty paperwork or anything elsewithout reviewing the [redacted] 's alleged repairs we are unable to verify whether their warranty provided coverage or notupon presentation of their warranty, their paid repair order at the other dealership, upon verification of coverage(s) it is not unreasonable for the dealership to consider reimbursing those repairs that should have been coveredregarding the difference between the two warranty charges - it is appropriate for Bossier to reimburse the [redacted] 's for the difference plus interestWe concur.Bossier will issue a check immediately in the amount of $to [redacted] (lienholder) on the [redacted] 's behalfA copy will be sent via certified mail to the [redacted] 's last known address We apologize for any confusion or delay but please bear in mind that Bossier has only been made aware of this issue since late JuneWe expected the [redacted] 's to come to the dealership with paperwork

He may come by at his convenienceStill waiting for Mr [redacted] to come

we have not worked on this vehicleWe will assist any way we can if it is brought to our dealershipWe are not aware of any "corporate technicians" being involved as we are not involved in the repairsMr [redacted] complaint is erroneous in that we cannot assist if we are not involved in the repairWe are confident Chrysler (FCA) will correct the vehicle's issues.Mr [redacted] is welcome to bring his vehicle for repair at this dealership anytime.?

Complaint: [redacted] I am rejecting this response because: We have already tried to discuss a resolution over days by email , phone and in personMy wife notified the Finance Manager [redacted] , ***, the service manager she spoke to on Saturday and [redacted] , the salesman, at Bossier Dodge by email on Sunday evening, December 4, that she was returning the car Monday evening The email is attachedShe stated in the email what had happened Saturday, and that she was returning the car on Monday at 6:pm after work and she expected to pick up her repaired truck at the same timeShe asked Bossier to cancel the deal they had told her to date Monday December on good will, given the entire situationShe was in training and was not able to return the car any earlierShe followed up with several calls on Monday to Bossier Dodge to confirm the truck would be ready at 6:00pmOn calls with Neal in the service department, the first call being at 9:50AM, she was told they had received the email and it was being discussedHe also told her the truck was not done and he didn’t know when it would be doneShe said she would check back on her lunch at noon in case she had to arrange for a rental car before she left WacoOn the other calls she made on Monday to get an update, she spoke to: [redacted] in service who didn’t know when the truck would be ready but that the GM was supposed to be calling my wife, and to [redacted] , the salesman, who said he would talk to the Finance manager, [redacted] and have him call back about a lower paymentNo one from the Bossier dealership responded voluntarily to my wife’s email or calls all day MondayMy wife rushed home Monday evening (an hour drive) to get me so we could both go talk to Bossier in person to find a resolution before they closed at 7:00pm [redacted] said it was a signed deal and finalHe suggested we could refinance the loan for a lower payment at a bank and offered us an extended warranty at a discountThere was no effort to price the car correctly as a used car as stated on the buyers order and the finance application, to obtain the lowest possible payment, as we requestedWe were also told we would receive a call the next day from their newly hired customer relations person to see if anything could be doneNo one called us TuesdayRegards, [redacted] ***

Bought Dodge Ram on Oct 29, and traded in Chev ColoradoAlthough I received letter from new lienholder dated Nov4th, the loan on my trade in has STILL not been paid off days later ! The most current excusethere is no one there to sign the checkThe check that has been sitting in their offices since Nov4th, when they got THEIR money from lienholder ! According to Robert, the finance manager, I was more than welcome to make that loan payment on the trade in that was due on NovReally ? Loved my salesman, Travis, but the rest of the people I have dealt with not so muchPoor management, poor attitudes

Complaint: [redacted] I am rejecting this response because: I would like to schedule a date and time to talk to the business ownerThe last time I went I was told the owner was not there at the timeI was told it was hard to catch him in person in his office I do not want to waste anymore of my time and money if he is not there!!!! Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: we have made plans with [redacted] ( not sure of the correct spelling but she claimed to be owners wife) and [redacted] in the service department to bring the vehicle in to be serviced and [redacted] told us to take it to the nearest dealership to have it fixedAfter that dealership was unable to fix the vehicle we called [redacted] to have it put in the shopI made a long trip to drive the vehicle to bossier to have it fixed and received a call from [redacted] that the rental vehicle was no longer available the day we discussed to drop truck off [redacted] told us that if we still wanted to drop it off with them that we could but we now had to find our own way to enterprise in [redacted] or put our vehicle in another shopWe chose to put in it toliver dodge shop in [redacted] because of the run around we have continually recieve from bossier dodgeWe have contacted [redacted] the sales guy the day the truck was delivered to us because of the check engine light and was told not to worry it was just the gas capI have phone records showing we called two times the day we received the vehicleWe even asked to speak with a manager about itWe have an open case with chrysler, star program is also involved as well as corporate with chyslerWe have tried to allow bossier to resolve the issue at hand and we still get the run aroundWe was told by [redacted] that he doesn't know what to do in a situation like ours and that he would call us back and that was two almost three weeks agoWe currently have corporate technicians involved to come look at the truck so we are unable to have it taken to bossier Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I never agreed to not getting my deposit back if I did NOT take the truck, I can’t buy the truck and I’m willing to fight this in court, I never agreed in writing or verbally that my deposit was non refundable, the dealership made no such claims nor did they inform me, I did however order a truck, and I did give a deposit of $1,on 10/20/ Last year I gave a deposit of $and I got my truck but this year I can’tAnd my father did order a truck this year and he did NOT have to give a depositThe bottom line is this, The dealership NEVER informed me that my deposit was non refundable nor did I sign anything stating thatI can’t get the truck and I should Legally get my deposit of $1,backRegards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] MESSAGE FROM BUSINESS: As stated before:Bossier was not aware any claim had been made nor any problem with payment until AFTER the repairs had been completedThis is a lieMy wife talked with [redacted] Monday 6/13/as soon as I heard from Waco Dodge the warranty did not workYou need to check with your employeesOn that day my wife called her at least times trying to get someone on the line to help me and she said she had left messages for general manager and he would be calling her backShe also emailed my wife the warranty paperwork on June that was before it was paid for, as the truck was still in the shop at this timethe [redacted] 's did not call the dealership 30x, nor would they have toBossier records all its incoming phone callsWe did call the dealership times in a week and if you would like I can get an attorney and the phone records from [redacted] would need to be subpoenaedThe number called was [redacted] and you should check itcalls came from [redacted] I can see them on history on cell phone and the others from [redacted] and [redacted] ***Would you like to pay to get them subpoenaed? I am all for itYou should really talk to [redacted] and the others who answered the phone as they know as they started to talk to my wife without even asking anymore who it was they had heard her voice so many times the [redacted] 's have not come to the dealership to present any repair orders, warranty paperwork or anything elseWe got copies of all warranty paperwork from [redacted] which she emailed to my wife so why would I come to give you a copy of what you gave me???? I am still not sure why you would need anything elseIf you would like you can call Waco Dodge and talk to service [redacted] and he can confirm the work that was completed at the dealershipThat really has nothing to do with the factsYour dealership messed up all the paperwork, charged me incorrectly and when I went to use my warranty which was the only time I ever needed it in years I find out about all your mistakes or was it a mistake? I am told no one is there anymore that worked on the sale but the salesperson is still there and also I bet she could confirm who signed the other warrantyI would be glad to pay the Forensic handwriting expert to compare any signatures you provide to see who in you organization is forging warranty papers as well without reviewing the [redacted] 's alleged repairs we are unable to verify whether their warranty provided coverage or not As stated above you may call Waco Dodge to confirm the work on the truck that was towed in to them on 6/13/2016.They are not alleged repairs as we paid out of our pockets over $Again the only thing you should be concerned with is the fact you overcharged USYou are now trying to use smoke screens to cover it upupon presentation of their warranty, their paid repair order at the other dealership, upon verification of coverage(s) it is not unreasonable for the dealership to consider reimbursing those repairs that should have been coveredAs stated above if you need to verify the work completed on the truck you can call Waco Dodge in service department and ask for ***regarding the difference between the two warranty charges - it is appropriate for Bossier to reimburse the [redacted] 's for the difference plus interestWe concur.Bossier will issue a check immediately in the amount of $to [redacted] (lienholder) on the [redacted] 's behalfA copy will be sent via certified mail to the [redacted] 's last known address We apologize for any confusion or delay but please bear in mind that Bossier has only been made aware of this issue since late JuneWe expected the [redacted] 's to come to the dealership with paperworkAgain we are not required to provide the dealership where we purchased the truck anything when work in done elsewhereWhy would we? This has not made any sense since I was asked for itI have warranty’s on my other Dodge vehicles and the dealership I purchased them from would never ask me to bring to them a copy anytime I had a repair done at another Dodge dealershipI have asked the warranty company about this as well and they said I do not have to provide anything to the dealership I purchased my truck from when I use the warrantyThis again is another issue where Bossier needs to read up on the policyAnd technically the check should be written to the [redacted] s who have paid on the over-charge for years

Complaint: [redacted] I am rejecting this response because:The dealership has NOT provided any documents stating that I accepted non refundable termsI was not notified at any time when I ordered the truck that my $1,deposit was non refundable Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The [redacted] 's purchased a vehicle and warranty in We have not heard from the [redacted] 's regarding any issues until June, The truck was purchased in We did not have any issues that required using the warranty until it broke down on June 12, The [redacted] 's claimed they experienced repair that was uncovered by another dealerThe other Dodge dealership that is was taken to when it broke down completed the work that was needed from the breakdownAs far as uncovering anything other than being sold one warranty and charged for another and forgery that was when it came to light the above issuesTo date the [redacted] s have not produced a receipt or list of such repairsWithout such information we are unable to determine whether or not such alleged repairs are covered or notOnce again Bossier Dodge is trying to confuse the issuesThis is not about repairs not being coveredThis is about being sold a $warranty and being charged $in which I was not aware of until I needed to use the warranty The [redacted] 's did not attempt to have the vehicle brought to the dealership nor did they callOnce again this is not a concern of theirs as I do not have to take it to them or call them anytime I need repairsI just have to use a Dodge dealership of my choosingThe only thing that Bossier should be concerned with is the sale of a $policy and charging a customer $A refund of $plus interest on months is expectedWe feel that Bossier Dodge is confusing the issues to avoid the responsibility of refunding the moneyEarlier this week the [redacted] 's have requested a refund for the difference between the original and ultimate warranty purchasedThis is a separate issue; Bossier will certainly consider a refund of any difference that's appropriatePlease be aware that the customer has made no contact with the dealership for nearly two yearsAgain we did not have a need to contact the Bossier Dealership since we bought the vehicle as we just recently had a repair needed and if we did not have a repair we would not have known what we had been chargedThis is the only issue it is not a separate issue The [redacted] 's may make an appointment at their earliest convenience to discuss the entire situation or simply authorize the requested refund and we will address that issue immediatelyThe [redacted] ’s have been in contact with you and made over attempts by phone to get this correctedWe are waiting on Bossier Dodge for the amount they are going to refund as it is $plus interestI think that should be more than fair as it is what we were overcharged and financed My wife and I were subjected to dealing with ***, the finance manager, who is very disrespectful, abusive, and belligerent and should not be allowed to deal with the publicI feel it is an injustice for any one purchasing a vehicle from Dodge to have to deal with such a personHe really needs to learn the warranty programs as he is so confused in thinking that the customer after the purchase has to come back to his dealership or call when they have a service needANY Dodge dealership is approved to do the workI would not recommend this dealership to anyone

Mr& Mrs***:Your purchase was completed, your trade voluntarily taken by Bossier with your permission and execution of all the proper documentation including a POA (power of attorney)Texas has no cooling off or rescission period for automobile purchases - therefore there is no contract remedyYour Dakota is ours as the retail installment provides.Mrs [redacted] was non-responsive to our salesperson's call - when our service department was asked to continue working on the Dakota which was then in Bossier's possessionWhen Mrs [redacted] responded "I am not taking the Dart", no doubt this response was not appropriate after the purchase.Regardless we appreciate your business and want to helpChanging the contract may or may not be a consideration but please reconsider meeting with our GSM, [redacted] and myself to see what we can doPlease understand that we believe you purchased a very fine vehicle that will provide years of trouble-free ownership.If you can - this week is fineLet us know a convenient time and we will try to assistthank you again

Mr [redacted] has taken delivery of his Toyota, repaired as promisedWe apologize for the delayWe appreciate Mr [redacted] 's business!

Complaint: [redacted] I am rejecting this response because: I’m not taking the truck, I can’t afford it, if I’m not taking the truck and I should get my deposit back, I could be wrong but I don’t recall signing any thing saying my deposit is non refundablePlease provide this documentation if I’m wrong Regards, [redacted]

Complaint: ***
I am rejecting this response because:BECAUSE HE ALWAYS SAID SOMETHING OR JUST ONE DAY MORE
AND NEVER HAPPENS .......... P.S *** I RECEIVED PHONE CALL ONE HOUR AGO TODAY (6:P.M) FOR TOLD ME THE CAR ITS READY!! BUT THEY CLOSE AT 6:30 P.MSO I'LL WAIT 'TIL TOMORROW FOR GET MY CAR,
Regards,
*** ***

Mr*** authorized the dealership to order a Ram ($70K+) MSRPMr*** negotiated a fixed sale price and tradifference which the dealership will of course honorMr***'s vehicle has arrived and awaiting his final purchaseShould Mr*** elect to not
purchase the vehicle he will in-fact forfeit his depositThe cost of ordering, prepping and the interest paid on this vehicle is far in excess of his deposit.We appreciate Mr***'s patronage but encourage him to consider completing this purchase in order to protect and enjoy his deposit

Complaint: ***
I am rejecting this response because:I never agreed to not getting my deposit back if I did NOT take the truck, I can’t buy the truck and I’m willing to fight this in court, I never agreed in writing or verbally that my deposit was non refundable, the dealership made no such claims nor did they inform me, I did however order a truck, and I did give a deposit of $1,on 10/20/ Last year I gave a deposit of $and I got my truck but this year I can’tAnd my father did order a truck this year and he did NOT have to give a depositThe bottom line is this, The dealership NEVER informed me that my deposit was non refundable nor did I sign anything stating thatI can’t get the truck and I should Legally get my deposit of $1,back.
Regards,
*** ***

all documents evidencing the customer's instructions and approval have been submitted to the Revdex.comThis is a $70K vehicle with the customer's name on the MSRPThe customer was informed that all deposits on special orders are non-refundable and always have beenThe dealership will not waiver on this policyThis has been the dealership's policy for over yearsA custom order requires serious financial commitment on the dealership's behalf

our GSM, *** *** is attempting to contact Mr*** today 11/13/We will correct this immediatelyThank you for your business

Mr*** will receive an immediate refund when he presents his credit card to issue his creditWe apologize for any delay in this processWe had not heard from Mr*** until this week