Bossier Chrysler Dodge Jeep

After initially having issues with service at this dealership, I went in to see Randy Pretzer, General Manager, to discuss my concernsAfter listening to my concerns, he made a plan of action to address the issues and followed throughI appreciate his initiative and upon servicing my vehicle again I had a pleasant experience

We appreciate Mr***' businessWe will repair the vehicle per Mr***' requestThank you

thank you for providing this observation Mr***We will look into this right away and respond by tomorrowThank you so much for your business and patience

*** ***:we apologize!!!!! Sorry!! Note the date of receipt.....we receipted your deposit under *** ***....not ***When you called they likely couldn't find your name and receipt #We are attaching your receipt and your refund check which will be mailed to you TODAY.thanks for
considering Bossier; we sure appreciate the opportunityYour refund is on the way and if we can help you in any way please let us know

Mrs*** purchased a vehicle from our dealership last weekThank you very muchWe have not spoken to Mr*** as he was not available during the processWe have requested Mrs*** to come to the dealership and discuss any concerns she may haveThus far she has not come to the dealershipAt
this time the dealership is unable to assist herWe look forward to addressing any concerns the *** may havePlease have them contact our General Sales Manager, *** *** at their convenience

Complaint: ***I am rejecting this response because:I was NOT advised that the deposit was non refundable, if the deposit was non refundable shouldn’t that be in writing so there is clarity? I have a Receipt showing I gave a $1,deposit but it does NOT say non refundable anywhere. Regards,*** ***

The ***'s purchased a vehicle and warranty in We have not heard from the ***'s regarding any issues until June, The ***'s claimed they experienced repair that was uncovered by another dealerTo date the ***'s have not produced a receipt or list of such repairsWithout
such information we are unable to determine whether or not such alleged repairs are covered or notThe ***'s did not attempt to have the vehicle brought to the dealership nor did they call.Earlier this week the ***'s have requested a refund for the difference between the original and ultimate warranty purchasedThis is a separate issue; Bossier will certainly consider a refund of any difference that's appropriatePlease be aware that the customer has made no contact with the dealership for nearly two yearsThe ***'s may make an appointment at their earliest convenience to discuss the entire situation or simply authorize the requested refund and we will address that issue immediately

Complaint: [redacted]
I am rejecting this response because:I was NOT advised that the deposit was non refundable, if the deposit was non refundable  shouldn’t that be in writing so there is clarity? I have a Receipt showing I gave a $1,000 deposit but it does NOT say non refundable anywhere. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The dealership has NOT provided any documents stating that I accepted non refundable terms. I was not notified at any time when I ordered the truck that my $1,000 deposit was non refundable.  
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:The dealership has NOT provided any documents stating that I accepted non refundable terms. I was not notified at any time when I ordered the truck that my $1,000 deposit was non refundable.  Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:Once again our vehicle can not be brought to you because corporate is involved. I have offered to give [redacted], [redacted] and [redacted] the case workers name and number with ext number for them to contact. Which none of your employees with bossier bother to call so our case worker called and talked to  [redacted]. We have lots of paperwork backing what we are saying up. We have tried on numerous occasions to bring the vehicle to the dealership and every time we have we received calls from [redacted] saying something come up and bossier was unable to provide a rental vehicle. We also was informed the vehicle was new because we needed rebates to cove a trade but when we received it, it turns out it was used and we was positive on our trade.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]I'M A VERY SATISFACTORY FROM THIS RESOLUTION AND ALSO I'M SO HAPPY TO MADE BUSINESS WITH BOSSIER CHRYSLER.I WANT TO TELL YOU THAT BOSSIER CHRYSLER THEY ALWAYS LET ME MESSAGE IN MY ANSWER MACHINE AND I MISUNDERSTAND BESIDES I WANT TO APOLOGIZE FOR MY BIG MISTAKE DO NOT REVIEW MY VOICE MAIL HOME PHONE (MAGIC-JACK) AND THE PAST WEEKS.  I HOPE THAT EVERYTHING IS CLEAR.   I WAS CONFUSED AND MISUNDERSTOOD THANK YOU AND I APPRECIATE IT

We appreciate the opportunity to serve the Willis'. They certainly have the ability to purchase a vehicle from any dealer. Based on [redacted]' email authorizing Bossier Dodge to purchase a $32,000  2017 Dodge Durango on their behalf with their $250.00 deposit - Bossier performed as...

instructed and promised.We appreciate the [redacted]' comments and wish them well with their new vehicle.The [redacted]' will be refunded their $250.00 deposit immediately.

we have not worked on this vehicle. We will assist any way we can if it is brought to our dealership. We are not aware of any "corporate technicians" being involved as we are not involved in the repairs. Mr. [redacted] complaint is erroneous in that we cannot assist if we are not involved in the repair. We are confident Chrysler (FCA) will correct the vehicle's issues.Mr. [redacted] is welcome to bring his vehicle for repair at this dealership anytime.?

We appreciate the [redacted] business very much, thank you! Bossier Dodge (the dealership) is not responsible for personalized plates - this is the sole responsibility of the owners themselves. However we will cooperate in any way possible.the [redacted] license plates are here at the dealership - in...

very poor condition (not reusable)this week (9/11) the dealership will overnight all paperwork, original plates and collected tax & license to the [redacted] nearest DMV office. They may secure their personalized plates at their convenience.we apologize for any delay or inconvenience - but this is the most expeditious route.

The customer was advised the deposit on a $70,000 order was non- refundable. It has been Bossier's policy for over 30 years.

[redacted] owes this dealership $3,000 in down payment that had yet to be paid. The check date was due and deposited accordingly. [redacted] complaint is inappropriate as the dealership is not capable of controlling other dealership's cancellation refunds. Should [redacted] request a different...

outcome we recommend she politely contact the dealership sales manager and request and extension. The dealership is due this down payment in accordance with all documentation executed by [redacted]

Complaint: [redacted]
I am rejecting this response because: we have made plans with [redacted] ( not sure of the correct spelling but she claimed to be owners wife) and [redacted] in the service department to bring the vehicle in to be serviced and [redacted] told us to take it to the nearest dealership to have it fixed. After that dealership was unable to fix the vehicle we called [redacted] to have it put in the shop. I made a long trip to drive the vehicle to bossier to have it fixed and received a call from [redacted] that the rental vehicle was no longer available the day we discussed to drop truck off. [redacted] told us that if we still wanted to drop it off with them that we could but we now had to find our own way to enterprise in [redacted] or put our vehicle in another shop. We chose to put in it toliver dodge shop in [redacted] because of the run around we have continually recieve from bossier dodge. We have contacted [redacted] the sales guy the day the truck was delivered to us because of the check engine light and was told not to worry it was just the gas cap... I have phone records showing we called two times the day we received the vehicle. We even asked to speak with a manager about it. We have an open case with chrysler, star program is also involved as well as corporate with chysler. We have tried to allow bossier to resolve the issue at hand and we still get the run around. We was told by [redacted] that he doesn't know what to do in a situation like ours and that he would call us back and that was two almost three weeks ago. We currently have corporate technicians involved to come look at the truck so we are unable to have it taken to bossier. 
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:I never agreed to not getting my deposit back if I did NOT take the truck, I can’t buy the truck and I’m willing to fight this in court, I never agreed in writing or verbally that my deposit was non refundable, the dealership made no such claims nor did they inform me, I did however order a truck, and I did give a deposit of $1,000 on 10/20/17.  Last year I gave a deposit of $500 and I got my truck but this year I can’t. And my father did order a truck this year and he did NOT have to give a deposit. The bottom line is this, The dealership NEVER informed me that my deposit was non refundable nor did I sign anything stating that. I can’t get the truck and I should Legally get my deposit of $1,000 back. Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:
I would like to talk to the business owner so he can give me a reasonable explanation of why they didn't refund me my money when I went up there in person. I have everything to prove it.
Regards,
[redacted]