Bossier Chrysler Dodge Jeep

Complaint: [redacted]
I am rejecting this response because: That is not all how this was explained to me. I am completely aware that the money was owed, but was first told that the dealership was cancelling the warranty, then after being told my plates were not going to be given to me because they still had not received  my warranty cancellation that I needed to be the one to cancel the policy...that the only way to get my plates was to write a check for 3000.00 and then as soon as I received the refund to call and tell [redacted] that it was okay to run that check. The refund was told to me by Hyundai to take six to eight weeks.it ad only been 4 weeks when the check was run. [redacted] promised me that it would not be run. I have called and I have waited for Angie, waited for someone with no response until today. [redacted] herself told me she did not know what happened and was sorry and was talking to her GM. Then this response comes? I don't accept it. Why was I lied to? I am a single, widowed woman of 2. I was in a bind and needed a bigger vehicle. Good grief. What a response.... 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I’m not taking the truck, I can’t afford it, if I’m not taking the truck and I should get my deposit back, I could be wrong but I don’t recall signing any thing saying my deposit is non refundable. Please provide this documentation if I’m wrong 
Regards,
[redacted]

Bought 2017 Dodge Ram 1500 on Oct 29, 2016 and traded in 2007 Chev Colorado. Although I received letter from new lienholder dated Nov. 4th, the loan on my trade in has STILL not been paid off 18 days later ! The most current excuse..... there is no one there to sign the check. The check that has been sitting in their offices since Nov. 4th, when they got THEIR money from lienholder ! According to Robert, the finance manager, I was more than welcome to make that loan payment on the trade in that was due on Nov. 15. Really ? Loved my salesman, Travis, but the rest of the people I have dealt with not so much. Poor management, poor attitudes.

Mr. [redacted] may come and see us whenever is convenient.

Mrs. [redacted] is a very good and appreciated customer. We've asked for a list of issues and will repair them accordingly and at her convenience. Her Ram truck has the balance of the factory warranty (powertrain - 50K) and an additional bumper-to-bumper extended. All her repairs will be covered at no...

charge. Bossier will take care of any deductible(s) if necessary. The vehicle Mrs. [redacted] purchased was a trade in from a very good, local customer with no previous issues whatsoever. FCA (Chrysler Motors) has provided a new service bulletin that addresses Mrs. [redacted] concerns specifically. We are confident this vehicle will provide years of trouble-free ownership from Mrs. [redacted].

As stated before:1. Bossier was not aware any claim had been made nor any problem with payment until AFTER the repairs had been completed.2. the [redacted]'s did not call the dealership 30x, nor would they have to. Bossier records all its incoming phone calls.3. the [redacted]'s have not come to the dealership to present any repair orders, warranty paperwork or anything else.4. without reviewing the [redacted]'s alleged repairs we are unable to verify whether their warranty provided coverage or not5. upon presentation of their warranty, their paid repair order at the other dealership, upon verification of coverage(s) it is not unreasonable for the dealership to consider reimbursing those repairs that should have been covered.6. regarding the difference between the two warranty charges - it is appropriate for Bossier to reimburse the [redacted]'s for the difference plus interest. We concur.Bossier will issue a check immediately in the amount of $655.81 to [redacted] (lienholder) on the [redacted]'s behalf. A copy will be sent via certified mail to the [redacted]'s last known address.  We apologize for any confusion or delay but please bear in mind that Bossier has only been made aware of this issue since late June. We expected the [redacted]'s to come to the dealership with paperwork.

Mr. & Mrs. [redacted]:Your purchase was completed, your trade voluntarily taken by Bossier with your permission and execution of all the proper documentation including a POA (power of attorney). Texas has no cooling off or rescission period for automobile purchases - therefore there is no contract remedy. Your Dakota is ours as the retail installment provides.Mrs. [redacted] was non-responsive to our salesperson's call - when our service department was asked to continue working on the Dakota which was then in Bossier's possession. When Mrs. [redacted] responded "I am not taking the Dart", no doubt this response was not appropriate after the purchase.Regardless we appreciate your business and want to help. Changing the contract may or may not be a consideration but please reconsider meeting with our GSM, [redacted] and myself to see what we can do. Please understand that we believe you purchased a very fine vehicle that will provide years of trouble-free ownership.If you can - this week is fine. Let us know a convenient time and we will try to assist. thank you again

Mr. [redacted] has taken delivery of his Toyota, repaired as promised. We apologize for the delay. We appreciate Mr. [redacted]'s business!

Complaint: [redacted] I am rejecting this response because: We have already tried to discuss a resolution over 3 days by email , phone and in person. My wife notified the Finance Manager [redacted], [redacted], the service manager she spoke to on Saturday and [redacted], the salesman, at Bossier Dodge by email on Sunday evening, December 4, 2016 that she was returning the car Monday evening.  The email is attached. She stated in the email what had happened Saturday, and that she was returning the car on Monday at 6:00 pm after work and she expected to pick up her repaired truck at the same time. She asked Bossier to cancel the deal they had told her to date Monday December 5 on good will, given the entire situation. She was in training and was not able to return the car any earlier. She followed up with several calls on Monday to Bossier Dodge to confirm the truck would be ready at 6:00pm. On 2 calls with Neal in the service department, the first call being at 9:50AM, she was told they had received the email and it was being discussed. He also told her the truck was not done and he didn’t know when it would be done. She said she would check back on her lunch at noon in case she had to arrange for a rental car before she left Waco. On the other 7 calls she made on Monday to get an update, she spoke to: [redacted] in service who didn’t know when the truck would be ready but that the GM was supposed to be calling my wife, and to [redacted], the salesman, who said he would talk to the Finance manager, [redacted] and have him call back about a lower payment. No one from the Bossier dealership responded voluntarily to my wife’s email or calls all day Monday. My wife rushed home Monday evening (an hour drive) to get me so we could both go talk to Bossier in person to find a resolution before they closed at 7:00pm.  [redacted] said it was a signed deal and final. He suggested we could refinance the loan for a lower payment at a bank and offered us an extended warranty at a discount. There was no effort to price the car correctly as a used car as stated on the buyers order and the finance application, to obtain the lowest possible payment, as we requested. We were also told we would receive a call the next day from their newly hired customer relations person to see if anything could be done. No one called us Tuesday. Regards, [redacted]

He may come by at his convenience. Still waiting for Mr. [redacted] to come.

Complaint: [redacted]
I am rejecting this response because:
I would like to schedule a date and time to talk to the business owner. The last time I went I was told the owner was not there at the time. I was told it was hard to catch him in person in his office.  I do not want to waste anymore of my time and money if he is not there!!!!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]MESSAGE FROM BUSINESS: As stated before:1. Bossier was not aware any claim had been made nor any problem with payment until AFTER the repairs had been completed. This is a lie. My wife talked with [redacted] Monday 6/13/2016 as soon as I heard from Waco Dodge the warranty did not work. You need to check with your employees. On that day my wife called her at least 3 times trying to get someone on the line to help me and she said she had left messages for general manager and he would be calling her back. She also emailed my wife the warranty paperwork on June 14 that was before it was paid for, as the truck was still in the shop at this time. 2. the [redacted]'s did not call the dealership 30x, nor would they have to. Bossier records all its incoming phone calls. We did call the dealership 30 times in a week and if you would like I can get an attorney and the phone records from [redacted] would need to be subpoenaed. The number called was [redacted] and you should check it. 15 calls came from [redacted] I can see them on history on cell phone and the others from [redacted] and [redacted]. Would you like to pay to get them subpoenaed? I am all for it. You should really talk to [redacted] and the others who answered the phone as they know as they started to talk to my wife without even asking anymore who it was they had heard her voice so many times.  3. the [redacted]'s have not come to the dealership to present any repair orders, warranty paperwork or anything else. We got copies of all warranty paperwork from [redacted] which she emailed to my wife so why would I come to give you a copy of what you gave me???? I am still not sure why you would need anything else. If you would like you can call Waco Dodge and talk to service [redacted] and he can confirm the work that was completed at the dealership. That really has nothing to do with the facts. Your dealership messed up all the paperwork, charged me incorrectly and when I went to use my warranty which was the only time I ever needed it in 2 years I find out about all your mistakes or was it a mistake? I am told no one is there anymore that worked on the sale but the salesperson is still there and also I bet she could confirm who signed the other warranty. I would be glad to pay the Forensic handwriting expert to compare any signatures you provide to see who in you organization is forging warranty papers as well.  4. without reviewing the [redacted]'s alleged repairs we are unable to verify whether their warranty provided coverage or not As stated above you may call Waco Dodge to confirm the work on the truck that was towed in to them on 6/13/2016.They are not alleged repairs as we paid out of our pockets over $1000.00. Again the only thing you should be concerned with is the fact you overcharged US. You are now trying to use smoke screens to cover it up. 5. upon presentation of their warranty, their paid repair order at the other dealership, upon verification of coverage(s) it is not unreasonable for the dealership to consider reimbursing those repairs that should have been covered. As stated above if you need to verify the work completed on the truck you can call Waco Dodge in service department and ask for [redacted]. 6. regarding the difference between the two warranty charges - it is appropriate for Bossier to reimburse the [redacted]'s for the difference plus interest. We concur.Bossier will issue a check immediately in the amount of $655.81 to [redacted] (lienholder) on the [redacted]'s behalf. A copy will be sent via certified mail to the [redacted]'s last known address.  We apologize for any confusion or delay but please bear in mind that Bossier has only been made aware of this issue since late June. We expected the [redacted]'s to come to the dealership with paperwork. Again we are not required to provide the dealership where we purchased the truck anything when work in done elsewhere. Why would we? This has not made any sense since I was asked for it. I have warranty’s on my other 2 Dodge vehicles and the dealership I purchased them from would never ask me to bring to them a copy anytime I had a repair done at another Dodge dealership. I have asked the warranty company about this as well and they said I do not have to provide anything to the dealership I purchased my truck from when I use the warranty. This again is another issue where Bossier needs to read up on the policy. And technically the check should be written to the [redacted]s who have paid on the over-charge for 2 years.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]The [redacted]'s purchased a vehicle and warranty in 2014. We have not heard from the [redacted]'s regarding any issues until June, 2016. The truck was purchased in 2014. We did not have any issues that required using the warranty until it broke down on June 12, 2016. The [redacted]'s claimed they experienced repair that was uncovered by another dealer. The other Dodge dealership that is was taken to when it broke down completed the work that was needed from the breakdown. As far as uncovering anything other than being sold one warranty and charged for another and forgery that was when it came to light the above issues. To date the [redacted]s have not produced a receipt or list of such repairs. Without such information we are unable to determine whether or not such alleged repairs are covered or not. Once again Bossier Dodge is trying to confuse the issues. This is not about repairs not being covered. This is about being sold a $1672.00 warranty and being charged $2200.00 in which I was not aware of until I needed to use the warranty.  The [redacted]'s did not attempt to have the vehicle brought to the dealership nor did they call. Once again this is not a concern of theirs as I do not have to take it to them or call them anytime I need repairs. I just have to use a Dodge dealership of my choosing. The only thing that Bossier should be concerned with is the sale of a $1672.00 policy and charging a customer $2200.00. A refund of $528.00 plus interest on 22 months is expected. We feel that Bossier Dodge is confusing the issues to avoid the responsibility of refunding the money. Earlier this week the [redacted]'s have requested a refund for the difference between the original and ultimate warranty purchased. This is a separate issue; Bossier will certainly consider a refund of any difference that's appropriate. Please be aware that the customer has made no contact with the dealership for nearly two years. Again we did not have a need to contact the Bossier Dealership since we bought the vehicle as we just recently had a repair needed and if we did not have a repair we would not have known what we had been charged. This is the only issue it is not a separate issue.  The [redacted]'s may make an appointment at their earliest convenience to discuss the entire situation or simply authorize the requested refund and we will address that issue immediately. The [redacted]’s have been in contact with you and made over 30 attempts by phone to get this corrected. We are waiting on Bossier Dodge for the amount they are going to refund as it is $528.00 plus interest. I think that should be more than fair as it is what we were overcharged and financed.  My wife and I were subjected to dealing with [redacted], the finance manager, who is very disrespectful, abusive, and belligerent and should not be allowed to deal with the public. I feel it is an injustice for any one purchasing a vehicle from Dodge to have to deal with such a person. He really needs to learn the warranty programs as he is so confused in thinking that the customer after the purchase has to come back to his dealership or call when they have a service need. ANY Dodge dealership is approved to do the work. I would not recommend this dealership to anyone.

We acknowledge Mr. [redacted] complaint however this dealership has performed any repair work nor had the opportunity to inspect and confirm Mr. [redacted] complaints. It is our understanding the vehicle has been taken to another dealership for repairs.Mr. [redacted] is welcome to bring the subject...

vehicle to this dealership at his convenience for inspection and repair if confirmed necessary. We are disappointed in Mr. [redacted] performance experience thus far but have not been afforded the opportunity to satisfactorily repair the vehicle.Should Mr. [redacted] believe the vehicle is not repairable (again Bossier would not know or be able to confirm this) he may contact Chrysler (FCA) directly and request some other remedy. ###-###-####Please be advised that it is Bossier's intention to extoll whatever resource necessary to satisfactorily repair this vehicle to Mr. [redacted] expectations.?