Boston, Inc.

We will be contacting this customer with resolutionI will then provide further details,ThanksMichael *** *** ** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I will schedule a service- but based on the lack of customer service I have experienced, if this is not able to be repaired- I will contact the Revdex.com further regarding faulty product.
Regards,
*** ***

I have contacted customer, we left the part and it was wrong one sentHave another on orderI did give the customer a free accidental warranty for years. Michael ***

I have to say I am confusedWe contacted the customer on 3/10/17, explained that we would have the furniture for the living room the next week, 3/and since the bed set was not going to be in, we were bringing out loaner bed railsThe manager she spoke with said the customer was satisfiedThe bed rails are scheduled for delivery on 3/and we will pick up the loaner at that time.I will reach back out to the customer and see what her further concerns are at this timeWe did everything we could to accommodate the situation with loaner items,Michael *** , *** ** *** ***, Boston INC

We have just gotten communication that the manufacturer will credit 75% to reselecting another productWe will be in touch soon.Michael ***

We left messages for Porsche, she did return our callsThere was a misunderstanding on deliveryHer original order was going to be thru the web site but she went thru the Appleton store insteadOur managers have assured her that the order will be in within 7-days, half is there now and we
offered a split deliveryIf her bedding does not arrive, we will offer a loaner bed frameAny questions please feel free to contact us.

We emailed the customer on 2/and she has yet to respond, email was sent by Customer Care Manager *** *** Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11838087, and find that this resolution is satisfactory to me.
Regards,
James ***

We have reached out again to the customer, option to have repaired or refund, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Brad ***

We have reached out again to the customer, option to have repaired or refund, *** ***

Dear ***, Thank you for providing us with the opportunity to respond to our customer's concerns.We delivered a new box spring and frame to our customer's son on 11/30/ Delivery was accepted We believe this complaint is resolved

If this unit fails beyond our repair we will refund for the unit

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID 12719947, and find that this resolution is satisfactory to me. They have agreed to again replace the dryer through Whirlpool
Regards,
Julie ***

we have approved an exchange for the customer on 2/5/18, when the paperwork is processed we will be reaching out with a scheduled date. Also, she did complain about the phone system, we are experiencing major issues and installing a new systemIf she does need to contact us, please have her
email ***

I am working with Amanda to have the damaged parts of the furniture repaired. I will be dropping off the drawer front to the nearest store (miles away) so they can do a color match for the replacement pieces. I asked what will happen if they can't repair and I was told that they were confident that they can repair. I still feel like I should receive some sort of discount for all the trouble that I've had to deal with and the fact that I need to drop off a piece of furniture for color matching
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]still have not heard anything
Regards,
*** ***

have contacted the customer and she is authorized a reselection of product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11721326, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
What they need to understand is NOBODY told us they were not returnableHad we been told that, we would have contemplated not buying them because we weren't totally convinced they were what we wantedWhat they showed us in the store is NOT what we purchasedThat's fraudulent advertisingCan you pass this info onto them? I don't accept their response
Regards,
Jennifer M***

I will contact the Revdex.com and inform them of the refusal from Ashley’s furniture to provide a copy of my detailed order form.
Regards,
Kimberly ***