Boston, Inc.

We cannot find the customer in any of our history, please ask for a copy of the customers receipt and order. Thanks you

We left messages for Porsche, she did return our calls. There was a misunderstanding on delivery. Her original order was going to be thru the web site but she went thru the Appleton store instead. Our managers have assured her that the order will be in within 7-10 days, half is there now and we...

offered a split delivery. If her bedding does not arrive, we will offer a loaner bed frame. Any questions please feel free to contact us.

Dear [redacted]Thank you for providing us with this opportunity to resolve our customer's issues with her furniture.  In our investigation of this complaint, we discovered that her furniture has been discontinued by the vendor.  Parts to repair this furniture are still on order, but in...

light of this discovery, we believe these parts are unlikely to be available any time soon, if at all.  We contacted our customer with this information, and offered to accept the return of her furniture for an in-store credit, to be applied toward replacement furniture of her choice.  She accepted our offer.  We believe this closes this matter.[redacted],  Director of
Customer Experience
Boston, Inc.   dba
Furniture & ApplianceMart, Ashley Furniture HomeStores
2917 Business Park Drive
Stevens Point,
WI     54482
[redacted]
Ph:  [redacted]
Fax:  888-640-2851

Bradley [redacted] Operations Manager [redacted] Revdex.comHello Bradley,Thank you for providing us with an opportunity to respond to our customer's concerns.The store manager of the location from which our customer made this purchase has been in contact with our...

customer.  He has offered three options to resolve the issues with this refrigerator; to repair the defect, to replace the refrigerator with an identical unit or to upgrade the refrigerator to a different brand at no additional charge.  We believe these are reasonable options and we look forward to moving forward on whichever option our customer prefers. Dori [redacted]Director of Customer Experience Boston Inc. d/b/a Furniture & ApplianceMart | AshleyHomeStore | MattressMart2917 Business Park DriveStevens Point, WI  54482[redacted]

I have contacted the customer. I will be refunding the delivery fee back to his debit card as he wishes and leaving the credit on his finance charge for the issues he...

had, Michael [redacted] Boston Inc. dba Furniture & ApplianceMart | Ashley HomeStore | MattressMart[redacted](p) ###-###-####(e) [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have been working with customer through the issues she is having. The customer has had a total of 4 seperate service tickets since her purchase in February of 2017.[redacted] - on May 27, 2017 - parts changed[redacted] - June 28, 2017 - parts changed, manufacturer contacted by us.[redacted] - August...

3, 2017  - parts changed, gear case bolts, Whirlpool feels there is normal noise with operation[redacted] - August 22, 2017 - Service manager sent all records to manufacturer for possible exchange of new unit. We do no refunds after 10 days for appliances. We cover all costs for first year, the customer also purchased a ASA warranty for 5 years. We are abiding by all documents to do repairs and working for customer with manufacturer. The customer did get responses by our service department and messages left. As well she left me a message yestrday while I was out of the office. I was returning call today when she filed this claim. We will kepp customer up to date on what the manufacturer states and will also follow up with you. Regards Michael [redacted] Boston Inc. dba Furniture & ApplianceMart | Ashley HomeStore | MattressMart [redacted] (p)###-###-#### (e)[redacted] BostonFAM.com | AshleyHomestores.com "We improve the quality of people’s lives by making amazing rooms together!" Appleton | Green Bay | Madison East | Madison West | Marshfield | Oshkosh | Rhinelander | Stevens Point | Wausau | Wisconsin Rapids All locations owned & operated by Boston Inc.

Hello Benita, We received this complaint on 5/16/16.  We left a message for our customer on 5/17/16 and again on 5/20/16 and asked her to call us.  We did not receive a response. Since we did not receive a response, our store manager mailed a note card with an apology for her...

experience.  We regret that we were unable to connect with her to discuss her concerns. In the absence of a response from our customer, we have closed this matter. [redacted]     [redacted]Ph:  ###-###-####Fax:  ###-###-####

I contacted our customer on 11/10/15.  I researched the issues and on 11/13/15 responded to our customer.  We worked out a solution that was acceptable to our customer.  I spoke to our customer on11/20/15to confirm resolution.  I believe this is completed.Thanks for your help...

with the login.[redacted],  Director of Customer ExperienceBoston, Inc.   dba Furniture & ApplianceMart, Ashley Furniture HomeStores2917 Business Park DriveStevens Point, WI     54482

Thank you, I will work with the store location and will respond soon, Michael [redacted]

I received your voice mail [redacted], thanks. We wont be able to know if the customer is satisfied until she gets her next delivery on 3/3/18. That's when we are scheduled to take the new piece. I am sorry for the delay. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[redacted]Trade Practice ConsultantRevdex.comHello [redacted],Thank you for providing us with an opportunity to respond to our customer's concerns.We would like to fill our customer's order and deliver their new furniture as quickly as possible.  Shortly after noon today, one of our...

Customer Care managers returned a voicemail left by our customer's spouse to discuss options for delivering their furniture.  She offered to schedule the pieces that are currently in stock for delivery on Friday, 11/6/15, and conduct an advanced inventory search for the loveseat.  If our customer's loveseat is available in time, she will add this to the delivery.  She expects to have more information about the loveseat tomorrow, and offered to call our customer with an update.  He was appreciative.

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.I am needing some additional...

information from the customer as I am unable to locate the customer in our system. Which store location did she purchase from and also the customer name, address and phone number the order was placed under?Regards,Ashley Furniture Homestore - Corporate OfficeLH

We reviewed pictures of our customer’s refrigerator, showing the dents made by our technician.  Our Service manager concluded that the parts that we intended to install would NOT cover the dents.  For this reason, she has agreed to replace the refrigerator. She determined that while the tech did the right procedure to “seat” the seal, he should have placed something flat on the surface of the door frame before pounding, to distribute the force over a larger surface, to prevent a dent. I’ve spoken to our customer, who has accepted this resolution.  I consider this complaint closed.

Hello [redacted],This complaint was filed on 4/16/15, the day prior to the final service appointment, after multiple service appointments over several months, for various issues.  This service appointment on 4/17/15 successfully solved the final issue.  On 4/20/15, one of our Customer Care...

managers spoke with our customer and confirmed that the refrigerator was working.  She also offered a $100 gift certificate in compensation for our customer's time and trouble, which was accepted.  We regret the multitude of issues our customer encountered and the time it took to resolve them all.  We appreciate our customer's patience and we're grateful she will remain our customer.Sincerely,[redacted]  [redacted]
[redacted]   [redacted]
[redacted]
[redacted]     [redacted]
[redacted]
Ph:  ###-###-####
Fax:  ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:After delivery of 3 damaged dining room tables, Ashley Furniture finally delivered me a table on March 3, 2018 that was not damaged.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Thank you for all your help in this matter.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID 12719947, and find that this resolution is satisfactory to me.  They have agreed to again replace the dryer through Whirlpool.  
Regards,
Julie [redacted]

I have spoken with [redacted]. We are reissuing the check. We originally sent this on 13/12/17 and it was not received or cashed. Further I am giving her a gift certificate for her troubles. I hope this fulfills the needs. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received replacement recliner.
Regards,
Timeka [redacted]