Boston Magician Christopher Bolter

Hi ***,Thanks for getting back to us. From consulting our records these are the tickets we've received from you:•***: The aforementioned ticket, now closed since we're addressing the issue through this venue.•***: Submitted **JUNfor an adjacent issue, we anticipate that you should be receiving a reply within the next hours.If there's some other ticket you're referring to that we may have missed, please provide me with the ticket ID and I'll see to provide you with an update on our progress towards a resolution.Although the previous reply isn't related directly to your initial complaint through the Revdex.com, you'll be happy to know that we're constantly looking to improve our customer support and that we will consider your suggestions with due care.You may also be pleased to find that the withdrawals you had initially inquired about have since been returned to the balance of your Payza account.I'm glad I was able to clarify this for you; if you have any other questions related to this topic, I'd be glad to assist you further.Sincerely,AlexanderPayza.com

Hello *** ***,Thank you for contacting us about your withdrawal.It appears that your withdrawal was not processed as we are missing some verification informationHaving this information enhances the security of our network and maintains our compliance with anti-money laundering and
anti-terrorist funding legislation.We changed the status of your transaction to declined and your funds (including the fee) have been returned to your Payza account.Please update the SSN information in your Payza accountOnce successful, initiate another withdrawal of your funds.Should you require any further assistance please contact us again.Regards,Karleen J

Hi ***,My name is *** and I'd like to thank you on behalf of Payza for contacting us.After reading your message, I'd like to extend sincere apologies for the problem this posesWorking with many freelance agents, we understand the value of a hard-earned dollar. With that being said, we
must uphold our stringent security standards for the safety of our network and our clientsAs with your case, the funds had to be returned not to the sender, but to the original sources from whence the funds originated. Sadly, when a user commits fraud, it affects not only you as the seller, but the people who were duped out of their money to begin with. They aren't circumstances that we enjoy being in, but this puts us in a situation where we have to choose between returning the funds to the victims of the defrauder and hurting the merchants business, or making ourselves the accomplice of the perpetrator by allowing the merchant to keep the money and do nothing about it.Even though we recognize the loss on your behalf and sincerely regret that it has had adverse effects on you, we are compelled by industry standards to undo the wrong done to the initial parties affected.If it's of any consolation, you may wish to know that as a part of our continued commitment to the security of our customers, Payza penalizes and takes steps to prevent and/or regulate known and recognized fraudulent users' access to our network. Even though one is still too many, over the years and transactions you've received through Payza, we do hope to assure you that we are committed to providing you with the safest and most convenient way to do your business online.Once more, we deeply regret and humbly apologize for the damages you've suffered as a consequence of this situationIf there's anything we can clarify for you, please let me know and we'll gladly assist you to the best of our capabilities.Sincerely, ***

Hello, Kindly allow us an opportunity to clarify why we are holding you responsible for this lossWhether willingly or unwillingly you have collaborated and assisted this seller in committing fraud. In accordance with our User Agreement which is a legally binding contract and as a part of
common due diligence all claims must be filed within daysIf no complaints or disputes is received within that time limit the funds must be released to the seller as there is no further justification to withhold the fundsWe believe that your complaints have been purposefully delayed until the funds were released to the seller. Once the funds were withdrawn the seller has instructed you to raise your claims with your card issuer and initiate a chargeback against PayzaChargebacks are direct violation of our User Agreement as we receive significant monetary penalties and the funds that have already been withdrawn have been forcefully return to you leaving us with a significant loss. It is specifically through your negligent actions or lack thereof you have enabled the seller to manipulate you and cause a loss for usHad you acted in accordance with our User Agreement and exercised some common due diligence you would have obtained your refund without causing any loss to usSince you have failed to do so we were penalized on top of losing your funds sent to the sellerFor this reason we ask that you reply with a promise to pay so your account can be released in order for you to access it and rectify the situation. Best,The Payza Team

Hi again, Our team has just finished working on a fix for this caseYou should be able to withdraw the funds now without problemsPlease tell us if you are still having troubles. Best regards,The Payza Team

Hi ***,Thank you for writing back. It should be notified that the sender you'd received the funds from directly doesn't seem to have been directly implicated in the fraudulent acts involved in obtaining the funds.With that being said, our privacy policy prevents us from divulging any information about the perpetrator(s)Nontheless, we assure you appropriate penalties have been applied to the parties involved. While we apologize for the problems this situation has caused, we regret that collecting such funds from a source that no longer has those funds will prove to be difficultAs was mentioned, the transaction was consider fraudulent and was returned to the source outside of PayzaFor those funds to be sent back, they had to be pulled back not only from your account but every account the funds were in before you received them and after you sent them on.We sincerely appreciate your business but sadly cannot assist with any compensation in this caseIt should be noted that we have been indemnified of any loss resulting from the use of our platform by your consenting to our user agreement upon opening your accountPlease see the srticle cited below: "[...] Under no circumstances will we be liable for any lost profits, special, incidental or consequential damages arising out of or in connection to the Site, our Service or this Agreement.You agree to indemnify and hold Payza harmless from any claim or demand, including attorneys' fees, made or incurred by any third party due to or arising out of your breach of this Agreement, by the documents it incorporates or by your violation of any law or third-party rights related to your use of the Service[...]"Section "Liability-Our liability", User Agreement, Payza Terms and Conditions ("***")Unfortunately, this is an outcome incidental of any kind of transactionWhile any funds we hold on a members' behalf are insured in accounts designated for that function, we offer no insurance against fraud.I apologize once more for the trouble this is causing and hope you'll be able to resolve the matter. If you have any other question related to Payza, I'd be glad to clear up any doubts you might have.Sincerely,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am really wondering about the business response, They aren't saying the truth at all !!He said that "their fraud department contacted me and advised me that these funds were returned due to having originated from illegitimate sources and despite this warning and the initial loss on your behalf, you continued to deal with this buyer".First of all,I received the last transaction from the buyer on 18/**/2015, and didn't receive any other payment from him after that date.Payza start to reverse transactions from my account SUDDENLY on 31/**/without any pre warnings or advisement, so how payza is saying now that their fraud department advised me that the source of the money is fraudulent and despite that I continued to receive money from the buyer !!, as you see they start their first reverse action on 31/**/and after I finished receiving all payments from the buyer.PAYZA didn't gave me any advisement or warning related to that buyer or his transactions during the period of receiving funds from him at all.Again, details of first two reversed transactions:Transaction date: 10/1*/2015, Transaction amount: $210, Reference: ***Corresponding service: Two steam games gift cards of $each.Service status: delivered to the buyer on 10/**/2015.Reversed on: 31/**/2015Transaction date: 18/**/2015, Transaction amount: $624, Reference: ***Corresponding service: Six steam games gift cards of $each.Service status: delivered to the buyer on 18/**/2015.Reversed on: 31/**/2015When I contacted payza support to ask about the reason of this reverse actions and how did they do that without any previous warning the support team pretends to be wondering of that and said that they are sorry for that and they will send me a declaration email to let me know the reason why they reversed these two transactions from my account, I received their declaration email on 4/*/2015, this means that they send me the first mail message after days from the date of the first two reversed transactions (that was on 31/**/as shown above) (The attached image showing their first email to me)Also I am not responsible at all about the source of the funds, this is your responsibility and you should take it bravely and I will not accept to lose $because of your poor and unsecured system, also if the source of funds is fraudulent as you said, where was your fraud detection system during the period from 9/**/to 31/**/?!! your fraud detection system suddenly wake up on 31/**/is that logic !! and now you are lying and saying that you send me warnings and advisements !! where is that advisements, please show me only one advisement you send me for the period from 9/**/to 31/**/2015.I am a seller and have a lot of deals with large number of customers daily and I am really sorry that I trust your payment processor and thought that it is a safe and reliable one, you caused me a loss of $because of your careless and irresponsible system, I want you to know that I stopped dealing with payza at all until I see what is the action you will take with my case, I am still waiting your fair response.If you are a fair and reliable payment processor you have to restore all reversed funds to my account again and do a lot of investigations with your technical and support team, as there is a clear shortage in your system and in your treatment with your customers, because without doubt you are the only responsible for all losses that happened to me and my clients because of these reversed transactionsAgain, I can show Revdex.com and payza all evidences that I have delivered the full service to the buyer in time. Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I only regretted that *** had not answered my questions about my funds for over days and it was not until I filed a complaint with Revdex.com for last they MEET
Sincerely,
*** ***

Hello ***, My name is *** and I'm contacting you on behalf of the Customer Satisfaction Team at Payza. I've looked over your complaint and the main focus seems to be around some type of setup you've been waiting onFrom consulting your account, I see that not only is your
account set up, but that you've also been verified since the *** of December, These are really the only prerequisites for members wishing to use their Payza account for online transactions, verification even being optional for certain types of transactions. You can confirm this by logging into your Payza account and looking to the left-hand side of the page, where you'll see your name along with your account type and verification status listed as "Personal Verified". In light of the previous, I'd humbly ask you to clarify what type of setup it is that you believe remains to be completedIf it's something to do with setting up a transaction, we urge you to file this request through our regular support venues, considering the sensitive nature of the information implied and the very public nature of complaints filed through the Revdex.com. I hope I've been able to elucidate the matter somewhatIf you still have any questions,please let us know; we'd be more than happy to assist you. Warm Regards,***Complaint Handling Officer***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I am not sure if this portion of my letter will make it to Payza.After I submitted the complaint to Revdex.com on March **, 2016, within a few days Payza responded with the same resolution that was made in their Revdex.com reply - to have my bank revoke the second transaction at both banks. Within a few days after that, both banks revoked the second transaction and returned the fees.I am not sure why it took so long for Payza to respond with a corrective action and I tried not to be impatient with $on the line. But after days of "please wait 2-days", I felt I had to choice but to contact Interpol and Revdex.com.Bottom line is everything is resolved and this issue can be closed.Thank you for everyone's time
Sincerely,
*** ***

Hello [redacted], Issues with your bank accounts should now have been resolved. A withdrawal request from your Payza account to your bank account for the full amount was initiated today, it should be completed in the following few business days and arrive to your bank without any troubles. If...

there are any further hiccups, please let us know. Best regards,The Payza Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This has been going on for a month now. After my money was recovered and brought back to my Payza account I was told that I needed to delete the bank account to which it was sent and to re enter it to ensure that there were no errors. Since then I have had nothing but problems trying to validate the account again which should not have needed to be deleted in the first place. I have gotten nothing but a run around and it's ridiculous for me to have to do this much work when it was an error on their part. As far as I am concerned the only way this can get resolved is for them to send me a cashiers check drawn on a U.S. bank for the money that is in my account and with no fees deducted. When I have received and cashed or deposited said check I shall close my account with Payza and never deal with them again. I admit I have been more than a little salty with them. But I have been dealing with this issue for almost a month now and as far as I am concerned they should be paying me for the time I have spent on this in addition to the 26 dollars and some change that is sitting in my account because  they won't validate my account correctly. If needed I am preparing the support tickets to show that I haven't gotten any real solutions thus far. Just scripted replies to my support tickets. Nothing I haven't been trying to do over and over again. Thank you in advance for your help. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello,I initiated complaint Case #: [redacted] the history is attached.  The business reached out to me and claimed there was a technical issue and credited the funds back to my account.  I again requested the withdrawal of my funds and with withdrawal was denied.  My account has not been flagged as fraudulent and a hold has been placed on my account.  I have not gotten no access to any of my funds and am unable to request future withdrawals.I feel as if they may be retaliation to my reporting them to you.  Do I need to initiate a new complaint or with this one be opened again.  I plan to follow through with this and seek legal counsel or a class action law suit as this has been done to others also, if they refuse to rectify this.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there, According to our records, no complaints were filed with the Payza Resolution Center, so it was impossible for us to protect your order and have the seller refund you. Instead, the chargeback you initiated pulled funds from us and incurred heavy financial penalties after we'd already enabled dealsCube to withdraw your funds, since we hadn't received any complaints from you. There were no efforts to contact even via ticket, live chat or even social media by you - all channels available for any user who wishes to get in touch with Payza - until this complaint. A complaint that was open due to the suspension of your account, which is a consequence that is clearly explained in our User Agreement. If you still believe that you've been wronged and are willing to cooperate with us, please contact our Loss Prevention department, as the Revdex.com is not an adequate platform to resolve friendly fraud cases. Best regards,The Payza Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
This is a complete lie and again I did not receive my money until today. They finally released it Friday stating it would be immediately available. This again a LIE!!! Beware and stay away from PAYZA. I know several companies that have already quite using them as a source of payment processor. Please do the same and use anything other than payza. They will lie, cheat and rob you if you allow it  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
No other options have been made available I HAVE NO CHOICE BUT TO AGREE! I AM BEING PIGEONHOLED BY AN UNFAIR TERMS OF SERVICE.Shame on me for trusting this company. And Shame on me for thinking the Revdex.com could help with anything.Another useless government agency.
Sincerely,
[redacted]

Hi [redacted], Thanks for contacting us. My name is Alexander and I'm writing on behalf of Payza's customer satisfaction team.We've heard the claims regarding your withdrawals and the funds not appearing on your credit cards' balance. Please accept my apologies forthe inconvenience this may cause...

you. While the timeframe you were provided regarding the application of your funds by your card issuer initially was correct, we've recently been alerted to an issue that our processing partner for these transactions is experiencing.A blog post was published not long ago, so as to keep clients who have been affected up to date with the issue. You can read all about this at the following link: [redacted]Of course, we acknowledge that this doesn't resolve the matter in and of itself, but we'd like to assure you and the rest of the clients affected by the issue that your funds are not lost, they're temporarily displaced by a technical issue that is barring them from being applied to your card or returned to us. On the bright side, you'll be glad to know that we are working alongside our partners to resolve the issue and have the funds returned to their rightful owners.Being an online payment processor similar to [redacted], it's important to remember that the online nature of our business means there is some possibility for technical issues to crop up. Members are alerted of this possibility and that of their indemnifying us in such circumstances in the User Agreement they consent to when opening their accounts. You will notice a clause related to this fact cited herewith:"[...] Payza makes reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards and check issuances are processed promptly. We make no representations or warranties regarding the amount of time needed to complete transactions because our Service is largely dependent upon many factors outside of our control.Under no circumstances will we be liable for any lost profits, special, incidental or consequential damages arising out of or in connection to the Site, our Service or this Agreement. [...]" Terms and conditions, Section 2.1 ? "Liability--Our Liability" [redacted]As such, while we can sympathize with the inconvenience the issue has caused you and are working to resolve the matter for you as quickly as possible, our liability concerning any further damages entailing from this situation is relatively limited. Please accept our apologies once more.We've received your tickets and would like to examine your case further. If you would be able to send us a copy of the statement for the card the funds were withdrawn to, from the date of completion up until the present, showing that the funds were not received, we'll be able to confirm what is the nature of the issue you're experiencing. You may submit the requested documentation in reply to the tickets you've already submitted.We look forward to hearing back from you shortly.Warm regards,AlexanderPayza.com