Boston Magician Christopher Bolter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
On 6/**/2014, an Adjustment - Debit was performed on my Payza acount, reference # [redacted].  This Adjustment - Debit removed $5,927.16 USD from my account, leaving a -0- balance.  This wasdone without my consent, without my knowledge, and was not due to any action, inaction, request, or fault of mine.Payza has explained that the United States Department of Justice has seized these funds (reasons unclear) and that I should contact the Department of justice to have my funds returned.As Payza is currently in operation as an ongoing concern (I still have an account with them), legally, the responsibility for these funds, as well as the return of these funds to me falls on Payza.  While in the care, custody, and control of my funds, Payza "lost" my $5,900+, due to no fault, action, or inaction of mine.  The reasons for this loss of my money may be interesting, but are of no legal meaning to me as an individual.Payza is responsible for the return of my funds, and I wish for my funds to be returned now.---------------------------------------------------------------------As a side note:  when Payza was advised of my concerns directed to the Revdex.com, I received notification that "...we kindly ask that you review our User Agreement at [redacted]  andremove any official complaints from 3rd party websites. If you are found to be in breach of this legal contract certain penalties may be applied...."  This refers to section 7.2 Activities NotAllowed the following is stipulated:"Any defamatory, trade libelous, unlawfully threatening or harassing statements or information. Furthermore, anything that causes us to lose or become liable for, in whole or in part, the services of our sponsoringbanks, Internet Service Providers or other suppliers is not allowed. If you use or attempt to use the Service for purposes other than sending and receiving payments and managing your account, includingbut not limited to tampering, hacking, modifying or otherwise corrupting the security or functionality of the Service, your account will be terminated and you will be subject to damages and otherpenalties, including criminal prosecution if necessary."Counsel has reviewed this communication and found it to be in his opinion factual, and not in breach of any user agreement
Sincerely,
[redacted]

Hello [redacted],   It is my understanding that you are disputing our request for documents before allowing you to withdraw the funds in your account.   Verification enhances the security of our network and maintains our compliance with anti-money laundering and anti-terrorist...

funding legislation. Your identity must be verified before you can access all of its features.   Please note, as per our User Agreement, we may ask our members to be verified at any time. For more information, you may consult section 4.1 of our User agreement "Account Information": [redacted]   At this time, we have only received your documents once, on ** October 2016.   Your proof of address document was approved today ** October 2016, however we had to decline your proof of identity document as it is unclear and the date of birth on it does not match the date of birth in your Payza profile.   We received your explanation for the date of birth mismatch however no documents were attached. A verification agent will review the information you submitted then send you a reply by email.   Live Chat Support is currently available from Monday to Friday, 9:30 am to 6:30 pm EST. If you were contacting us within those hours, it may be that the system was congested with many requests at those times. We do apologize for this experience however please note; document verification is not something a Chat agent can help with as this is only handled by a specialized team.   I hope I have been able to provide some clarification on this issue. I’m confident we will be able to resolve this soon.   Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and the Payza website has acknowledged that my documents validating my bank account have been approved. It is true that I have initiated a withdrawal from Payza to my Bank account and the Payza website has emailed me that the withdrawal is in progress and may take up to 12 business days. It normally takes 5 business days for the process but Payza said by email that it may take 7 business days longer than that since it is my first withdrawal from Payza. I am pleased that progress has been made toward my goal of receiving the funds in my bank account. HOWEVER OF COURSE I must state at this time that the matter will only be resolved satisfactorily when the funds arrive in my bank account. The polite response from the Payza New York headquarters is appreciated and I will wait for up to 12 business days for the funds to arrive before contacting Payza again unless I hear from them first. Thank you Revdex.com.
Sincerely,
[redacted]

Dear [redacted], We appreciate the opportunity to respond to your complaint. After a review of your account our records indicate that everything is in order and done in accordance with our agreement. To clarify further, once your website has been reviewed you were allowed to transact...

with an understanding that 10% of your balance will be placed as on hold as weekly reserve. Below is a copy of the email sent to you at the time of your website approval: "Please note that due to the specific industry you are involved in, we are obliged to place a weekly reserve on your transaction volume. The reserve applied will be 10% of your weekly sales and will be released automatically after 6 months. Please understand that reserves are put in place to ensure that your Payza account is protected from chargebacks and reversal requests as part of the risk mitigation procedure." This was all clearly explained in detail so we are unsure where the "25%" and "85%" of your funds numbers came from that you mentioned. The remainder of the funds that is placed on hold is due to an increasing number of disputes you have been receiving lately. Each time a client disputes their payment made, that transaction is placed on a temporary hold until the dispute in question has been concluded. It is your responsibility as the seller to assist those clients and ensure their satisfaction. If you are unable to resolve their issue and refuse to issue a refund, you must ensure to present factual proof indicating delivery of the goods/service paid for. It is only with such supporting proof we are able to deny a refund request and this is done in accordance with our User Agreement and good ethical business practice. Simply referring to your "No Refund" policy and demanding all to abide by it while violating our User Agreement is considered poor business practice. In accordance with our User Agreement the following is stipulated: 6.6 Responsibility of the Seller "It is the responsibility of the seller to outline their Refund Policy and Terms of Service (TOS) to the customer. The seller must deliver the product and/or service to the customer as stated in the seller's TOS at the time of purchase. If the product and/or service is not delivered as stated in the seller's TOS, Payza's User Agreement will be used in lieu of the seller's."We kindly ask that you handle all of your customer disputes filed against your business in our Resolution Center, to ensure the best possible service to your customers is achieved.Thank you,Payza Support

Hi [redacted],Thanks for getting back to us.From consulting your account I do note that your withdrawals are still pending. As you are aware, we implement various safety procedures for all types of actions. The time your transaction is pending, it is being reviewed for clearance and being sent to our service providers. The fact that your transactions are still pending is no indication that we are refusing to process them. It simply means that they've yet to be approved. Unfortunately, we do not have a fixed time frame within which these transactions will be completed. However, you will be notified by email once we have processed the transaction, at which point you should be able to collect the funds imminently.I hope I've been able to clarify the matter; if you have any other questions, please let us know.Thanks again for writing us, have a great day!Warm regards,AlexanderPayza.com

Hi [redacted],This is Alexander from Payza. We appreciate your reply, however, we believe a few things need to be clarified.We have acknowledged the inconvenience and hardship that this situation has caused you. Contrary to your dogmatic condemnations of guilt, void of evidence, yet rife with vitriolic contempt, we've remained open to the possibility of an error on our side and have offered to compensate you for your loss, on the condition that you can produce proof that the problem originates with us and not your bank/issuer.At the very least, we have provided an extract of your transaction history showing that the funds were sent out within our 5 business day time frame. Your financial institution is obliged by law to keep detailed records of transactions, including their amount, the date they are applied to the account and the date they are received.One such credential is called the ARN, or Acquirer's Reference Number. This number is produced when your transaction passes through the card scheme and is received by the acquiring institution, or your bank/issuer. Below, you'll find the reference number for both of your card withdrawals. With these reference numbers, you'll be able to refer your bank to these transactions and obtain not only the date your funds were applied, but the date they were received from us:ARN for [redacted]: [redacted]ARN for [redacted]: [redacted]We have asked you to prove that your bank did not apply any hold to your funds, as every financial institution is obliged to do for these transactions as an industry standard, but rather that we sent the funds later than we said we did and that they were applied to your balance immediately. And yet, despite the fact that most people with legitimate claim to do so would jump at the possibility to reclaim $300+ that they believe they were unjustly charged, you have produced little more than empty allegations and slighting remarks. If Payza has caused you so much trouble, all we ask is that you show us when and how, so that we can make it better. It is our firm belief that this is the whole purpose of the Revdex.coms' platform: you bring up a grievance that you believe may have been overlooked and together we try to mediate some type of solution. If you want to throw accusations around, there are plenty of forums that specialize in this, but then you already profess knowledge of these, so I won't bore you with the details. If you'd like our assistance, then we plead for your cooperation.So, yes, if you'd like, you can tell people that a card withdrawal takes at least a week. We do too: as mentioned earlier, your account gives an estimate of 4-5 business days (or, about a week) for the transaction to be completed. We also advise our customers that their institution may hold these funds for an additional 2-4 business days, as was evidenced in the messages you received for both your transactions, which we cited in our first correspondence.Once again, we'd really appreciate your cooperation in the matter. If you've found out after the fact that what we've been saying was true all along, we won't hold it against you, everyone makes mistakes (as we've readily admitted) but we will ask that you please stop making accusations to the effect that we don't want to help you. If we didn't, you wouldn't be reading this now. But if you have **ANY** proof to lend some legitimacy to your claims, we've literally given you advice on how to get compensation out of our pockets for these fees, (which is what we believe you opened this complaint for initially), please send your proof through to our support center and I will personally ensure that it is handled properly.Feel free to advise as many people as you want of whatever you like, but if you'll be using your correspondences with Payza, including this one, as proof that we lack in the areas of "customer support and fairness", the only thing you'll be giving the world evidence of is our commitment to help our customers (even when they don't seem to want any help!) and that we've have dealt with you kindly and fairly, despite a lack of reciprocation.We look forward to hearing back from you. Kind regards,AlexanderPayza.com

Revdex.com:At this time, my complaint, ID [redacted] regarding Payza has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Hi [redacted],My name is Alexander and I'm contacting you on behalf of Payzas' Customer Satisfaction Team. I'd be glad to help you out today.As you're aware, your account was suspended for the forceful initiation of a reversal from your card issuer, also known as a chargeback. This is a violation of...

our User Agreement and entails the suspension of obth accounts implied in the reversal. Should you suspect any iunauthorized transaction, we humbly request that you use any of the methods we put at your disposal through our resolutions department and account security team. You can report any suspected compromised activity and our team will look into it. If our team is able to conclude that it is in fact fraud, we will return the funds at no cost to yourself.As it stands, this course has caused penalties to be applied to your account. I've contacted our card processing team who has since applied the fees to your account and reactivated it, as per your consentment. We apologize for the delays. In the future, you may wish to refrain from sending multiple tickets on the same topic. Doing so causes your ticket to lose any priority it may have accrued up until that point.I hope I've been able to clarify any issues you may have been experiencing. Thanks again for writing us, it's been our pleasure to assist you today.Warm regards, AlexanderPayza.com

Hello [redacted], Thank you for contacting us. My name is Alexander and I'm contacting you on behalf of Payzas' Customer Satisfaction Team.Firstly, allow me to apologize for the recent sluggishness you may have experienced from our service. As it turns out, many new merchants have come on board with...

Payza lately, effectively doubling our sign ups from new clients. Naturally, we're working to provide the same support you've grown accustomed to, but we hope you'll understand that we truly want to support our customers in the best way possible and that training new staff to such a degree can take some time. In the meantime, we appreciate your understanding and patience as we adjust to these new circumstances in our business.As for the queries pertaining to your funds, we believe some explaining is in order. The first transactions reversed from this client of yours amounted to roughly half of the sum that you claim in your complaint. Shortly thereafter, our fraud department contacted you advising you that these funds were returned due to having originated from illegitimate sources. Despite this warning and the initial loss on your behalf, you continued to deal with this buyer. Contrarily to your claim that the funds were reversed "SUDDENLY," these reversals took place over approximately a months' time, wherein you continued to deal with this merchant, ignoring our warnings that the buyer you were dealing with had come into possession of illegitimate funds. Under normal circumstances, most merchants would begin to question a buyer like this and either cease business relations with them or ask them to send their payments through a guaranteed method. While we can provide you with as many warnings as we have, and for your own good no less, if you refuse to heed the advice then we have no liability for your losses.While we understand the situation this puts you in and the way this must make you feel, unfortunately, as per our terms of usage, you have already indemnified Payza from any damages arising from the usage of our service. Please see our user agreement at the following address: "[redacted]"Under no circumstances will we be liable for any lost profits, special, incidental or consequential damages arising out of or in connection to the Site, our Service or this Agreement. [...] You agree to indemnify and hold Payza harmless for unauthorized transactions done through Payza [not only those done on your account, but those done on other users accounts]. [...] If you do not report unauthorized transactions in your Payza account, you will be liable for any resulting damages. We will do what we can to recover the funds, but if we are unable to recover them, you will assume responsibility for the losses."So while we understand that you have experienced some loss, please understand that you aren't the only one. Your client, as you'd mentioned, is feeling some effects from this as well, and Payza has lost profits itself in having to return the funds to their rightful owners. But in the interest of justice, we are convinced that this is the best course. After all, while your business and ours may have benefited from this transaction, we can hardly condone users defrauding countless innocents for the sake of our own interests. Once we'd become aware of the fraudulent activity, the user in question had been suspended from using our services ever again.I hope we've been able to clarify our stance on the matter and affirm our commtment to this decision. We do apologize for the inconvenience you've experienced lately, but hope to be able to improve things shortly.Sincerely,AlexanderCustomer Satisfaction TeamPayza.com

Hi [redacted],My name is Alexander and I'm contacting you on behalf of Payzas' Customer Satisfaction department.Unfortunately, due to the sensitive and in-depth nature of your accounts' status and the public nature of the Revdex.com, we will not be able to discuss this issue through this forum. We can advise...

you to continue consulting with our security team since we note that you have ongoing contact with them. You had mentioned that you were seeking information as to contacting our legal department, the best way we can advise you to do so, as well as to obtain any information regarding to other forms of contact appropriate to your circumstances, please write us at the following email address explaining your inquiry:[redacted]Otherwise, as regards the funds on hold in your account, it was explained in previous contacts that these funds were seized by the US department of justice due to some issues an unaffiliated partner of ours was experiencing at the time. Consequently, all of their assets have been frozen and the only way for the rightful owners (you and all other US members affected by this issue to collect their funds, is through the USDoJ. In order to remain compliant with the DoJ and yet remain transparent with our members, we were forced to relinquish the funds that were processed through this partner, yet we still display in a separate section on members' balances the amount that is being held by the DoJ.If the DoJ is not replying to your emails just yet, we do note that they are dealing with these cases on an individual basis and that it may take some time for them to resolve each and every one. Unfortunately, as you might imagine, we have no authority over their operations and as such we cannot provide a time frame as to when your case will be handled. The only thing we can advise is to keep in contact with them in hopes that they will resolve the matter shortly.I hope this offers some clarification to your queries.Warm regards,AlexanderPayza.com

Hello [redacted], This is Alexander, the supervisor from Payza you've been speaking with today. I also correspond on behalf of our Customer ExperienceTeam. It's a pleasure to speak with you again.While we were hoping to resolve the matter with you personally, we'd be glad to clarify our...

stance on the issues you've brought up once more.Firstly, as for the unavailability of bank transferwithdrawals for US members for reasons beyond our control, we have advisedmembers that this is a temporary situation which we have been working torectify. Members are not obliged to withdraw using either the credit card or Bitcoin options currently available; they're simply options. If you'd prefer not to make use of the options currently at your disposal, there is still the option to wait until the bank transfer option has been reinstated.Regrettably, the cost of such transactions is largely influenced by the cost our partners set for the transaction. Unfortunately, if the fee is an unfavorable amount in relation to the sum you're requesting to withdraw, it should go without saying that there is no contesting these fees since they're charged by a third-party. The 8$ fee is a fixed rate for any amount admissible for withdrawal, so while someone who is withdrawing $16 may find this is a hefty amount, another withdrawing $1600 would consider this relatively infinitesimal.Now, as for the contacts, I’m pleased to say I’ve found you to be the picture of cordial and respectful communication with myself. Sadly,the word “polite” wouldn’t be on the top of a list of words one would use to describe your conduct when speaking with our advisors on chat. Since we’ve already discussed this at length, dissecting your correspondence will prove to be of little value to you, but for the sake of the mediator, I’ve included a copy of that first correspondence you’ve cited below. Let the record show that All 3 of the correspondences you had with our chat support on the 29th of September that you’re referring to, began and concluded within a 15 minute time span. The first contact is as follows:[redacted]
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[redacted] In light of the previous, one must concede that you did, in fact, ask the question several times. Three times within two minutes to be exact (12:25-12:26). However, you had also stated that the agent failed to answer your question, but we don’t believe this is the case. Rather, you hadn’t afforded them the opportunity to reply to your question. While you can come into a chat with your questions prepared, agents may have to respond to hundreds of contacts within their shift. Consequently, agents are encouraged to make sure they understand your question before replying. Which is precisely what the agent tried to do (See Vishals’ first entry at 12:27). Unfortunately, you refused to cooperate with the agent inyour lengthy 3 minute history together, so we’ll never be able to say with certainty how this would have worked out if you had actually communicated the agent. Since you cite frequently the gross disrespect with which our team treatedyou, let the record also show that the agent was simply doing their job as expected, until you actually began using profanity and insults, calling our advisor a “[redacted](asterisks ours). You also state that the advisor denied you a supervisor,which is not the case, as the record shows yet again. The advisor had informed you that a supervisor was not available. Something not being available and something being denied you are two different things. As mentioned in our emails earlier, had you waited a short while longer, our agents are trained to provide you with an estimate as to when a supervisor will be available as well as thebest channel to reach them. Since you had left within the same minute of receiving their initial notice however, you couldn’t have known that. Rest assured, though, they did report your request and as of this morning, you havebeen getting the undivided attention of a supervisor.When I emailed you earlier, you said of the advisors behavior: “If you don't consider that abusive, then there's something wrong with you”. By that logic, something must be wrong with me, but I imagine that’s why you’ve taken up the matter with a mediator.After reviewing your statements made here with the Revdex.com andreviewing your chat with the second agent, I must concur with your description of events. Unfortunately, if the first agent didn’t deserve your abuse, the second didn’t deserve it anymore. Please read the second chat below:
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[redacted]I would have been convinced that you were having some kind of technical issue with your keyboard if it weren’t for your pre-pseudo-shouting-match countdown. It can only be assumed you were showcasing your politenessand copy-pasting skills over the arc of this communication. Of course, it’s common knowledge that a dialogue involves an interchange of information between two individuals, not one barraging the other with the same question, leaving them no room to breathe, hoping for an answer and shouting at them before they try to get a foothold in a situation that already seems like it’s gone horribly awry.There’s very little to say as to the content of this chat since, frankly, there’s very little content. I can only imagine the relief the advisor must have felt as the chat disconnected. But the respite was short-lived, since you returned less than a minute later, to speak with the same advisor. Let’s take a look at how that went.
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[redacted] While you’ve stated, that it was us who caused you to get angry, I understand that this is subjective to the individual, but I can’t find where the first advisor caused you to get as angry as you did, even for such a minor misunderstanding on their end, or why the second agent you spoke with wasn’t worthy of getting a clean slate with you. You can’t expect an agent to be able to go back and check the chat history had with another agent when you’re in and out of a chat in less than a minute.Consequently, while we’ve apologized for whatever may have summoned such vitriolic fury from within you, I’m remiss to say once more,politeness was not a quality that was displayed through these communications very long, if at all. When I read your emails this morning, I have to admit, I felt whichever advisor could cause you to feel this way surely would require some form of reprimand. As I read the conversations you had with them, those feelings soon began to ring hollow. Naturally, after subjecting our agents and support staff to libel, verbal abuse, including profanity and insults despite several warnings and abusing our service itself, our user agreement gave me ample grounds to suspend your account.The section relating to your actions can be found in section 7.2, “Acceptable Use and Activities Not Allowed-Activities Not Allowed”. You can consult our user agreement at the following address: [redacted]“[…]The following activities are also not allowed through orin relation to Payza:[…]• Any defamatory, trade libelous, unlawfully threatening orharassing statements or informationThis is also stated in the opening section of our useragreement, Section 1.1, “Warranties-Eligibility”( https://www.payza.com/legal#eligibility):“[…] •You will refrain from using abusive and vulgarlanguage with Payza employees, whether through email, phone or live chatsupport. Abusive conduct will not be tolerated and will result in accounttermination.”This same user agreement also outlines the consequences for violating this user agreement in black and what, in section 9.1 and 9.2 “Closing Accounts and Limiting Account Access-Activities resulting in Account Limitationand Termination” and “Closing Accounts and Limiting Account Access-Actions Resulting From Engagement in Restricted or Prohibited Activities”, collectively ([redacted]):“[…]Payza reserves the right to limit account access orwithdrawals and the right to terminate this Agreement with no prior notice forany of the following: […]•Violating this User Agreement in any way[…]If we have reason to believe or suspect that you have engaged or plan on engaging in any restricted or prohibited activities, we may take various actions to protect Payza, other users or you from reversals, chargebacks, claims, fees, fines, penalties and any other activity that may render Payza liable. The actions we may take include but are not limited to the following:[…]•We may close, suspend or limit your access to your Payzaaccount (such as limiting access to any of your payment methods and/or yourability to send money, make withdrawals or remove financial Information);•We may contact buyers who have purchased goods or servicesfrom you, contact your bank or credit card issuer and/or warn other users, lawenforcement or impacted third parties of your actions;[…]•We may refuse to provide the Payza services to you in thefuture;•We may hold your funds for up to 180 days if reasonablyneeded to protect against the risk of liability;[…]•We may take legal action against you.”Initially, all of these applied to your case apart from the legal action option. You, on the other hand, weren’t shy about threatening to pursue us with legal action if we didn’t see to release the $16 dollars in your account, saying we were holding your funds illegally, when by your very opening a Payza account you had consented to the legally binding contract which allows us to do so. We had also advised you that pursuing legal action was unwise for the following reasons:•1 Threatening legal action is punishable by suspension ofyour account. Not a problem, that was already taken care of.•2 Threatening legal action for a contract that you are inviolation of is not a very powerful argument•3 Threatening legal action against a company that you haveslandered and verbally abused is a bit like losing the leg you had to stand on,as a figure of speech.But you went on continuing to threaten us (Note to the mediator: I understand this is getting a bit long on the tooth, I’ll include a copy of my email conversation with the client for your reference) with lawsuits and the like. Concluding that you weren’t willing to abide by our request for you to wait the stipulated time frame, we decided to invoke our right to deny you service and have returned the 16$ in your account to the sender. Respectfully,Payza no longer wishes to have any dealings with you. Please contact the sender and ask them to send your funds through some alternate method. We don’t imagine this should be difficult, you seem to have already expressed preference for at least one other.Our summary of the matter is that although you’ve been a client of ours for over two years, you’ve only done your first transaction with us two days ago and have already proven to be non-compliant and abusive. Disregarding our user agreement, these are serious legal offenses and violations of basic human rights. We do hope this message finds you well and serves as plentiful evidence to exonerate Payza of your claims.Best regards,Alexander

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all it would have been nice to have this message before I sent in a statement from my other bank. Before I replied to this message I went to my Payza account to try and with draw the money to my bank account and it is asking me for bank information that they already have. I have no confidence whatsoever that this issue will be resolved to my satisfaction. Ironically enough, I received an email the other day asking me if I wanted to promote Payza for 10 dollars per referral. No way in hell would I recommend them to my worst enemy. They should pay me not to bad mouth them all over the Internet.  I said what I wanted in an earlier response. Looks like they don't really care to provide customer service though. I want a cashiers check drawn on their US bank account for the amount that is in my account and not taking off any more fees. I don't want to take the chance that money will again get lost  in transit. I have been dealing with this issue for a month now.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Payza still refuses to release my funds to me after making two new requests for withdrawal as follows:Dear [redacted],This is to inform you that we have received your bitcoin withdrawal request and it is currently being processed.Transaction Details[redacted]Dear [redacted],This is to inform you that we have received your bitcoin withdrawal request and it is currently being processed.Transaction Details[redacted]  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]