Boston Toda Moving

To Whom It May Concern,My name is [redacted] from Bark & Co and I am writing to you today to inform you that I have reached out to a customer of ours, [redacted] (Case # [redacted] ), regarding the complaint she filed with you on June ***I explained to her the reason for the charges on her account which was due to a monthly subscription auto-renewal and a new "add-item" promotion email that we sent to customersThis gives customers a one-click option to include an additional item to their boxI refunded her a total of $and terminated her account per her requestPlease see my response to her below as well as the attached refund invoices:Hi ***,I'm so sorry if the add-item order caught you off guardThis is a new promotion we are offering so customers can add an additional item to their monthly BarkBox with the click of a button without having to pay an additional shipping feeIt was certainly not our intent to confuse you or take money from your account without your permissionI have refunded that $add-item charge as well as the $charge for this month's subscription renewalAll of our plans do auto-renew on a monthly basis which is why your plan renewed for another $this monthI have made sure to completely cancel your account so this does not happen againAgain, I am truly sorry if the experience you had with us was anything less than exceptionalPlease let me know if there is anything else I can do to make this situation better for you!Sincerely, [redacted] Please let me know if there is any additional information that you need regarding this case.Thank you,

To whom it may concern:We are truly sorry that [redacted] had a less than exceptional service experienceWe will gladly process an immediate cancellation and refund and coach our team member accordinglyPlease know that we strive to offer each customer nothing less than the best experience in the industry Best regards, [redacted]

To whom it may concern:We are very sorry to hear [redacted] is less than satisfied with her BarkBox experienceAfter researching this further, we have identified that we have conducted several customer-centric accommodations in hopes that we could meet her expectationsPlease see below:free ( toy issued on October ***, toy issued on November ***, and treat- issued October ***) replacement items in totaling in the amount of $,$BarkShop credit on October ***.1, Free month subscription issued on October [redacted] valued at $1, refunded of $for December's subscription on Dec [redacted] In summary, we have issued $dollars in appeasements in hopes we can meet our customers expectationsWe feel that we have done all that we can to retain our valued customers businessRespectfully,Hernán

Dear valued Revdex.com mediator, As [redacted] requested in his"desired outcomes", we have removed the article in question from BarkPostI have shared the feedback of his complaint with the head of BarkPost [redacted] is welcome to share any additional details or context to this storyPlease let me know if there is anything else we can to assist in the resolution of this complaint.Best regards,Hernán G [redacted]

To whom it may concern: We are truly sorry that [redacted] had a less than exceptional experience with BarkBoxWe truly understand our customers frustration and regret we could not meet his expectationsWe try communicate through our subscription process that our commitment is to ship all BarkBox packages by the [redacted] of each month, and we ask customers to allow for the standard transit time for delivery of 2-business daysAccording to the USPS latest shipment status, [redacted] ***'s shipment will arrive todayPlease see tracking link: [redacted] Lastly, in hopes that we can earn back [redacted] ***s confidence in our shopping experience, we have refunded the last charge and would like to extend an additional box at no costs to [redacted] ***We are here to helpOnce again, we are so sorry that our shipping experience did not go as smoothly as we would have likedBest regards, Lauren J [redacted] Senior Lead, Bark Customer Experience

We are truly sorry for any inconvenience that we we may have caused hereIt appears that [redacted] s card was not approved during various subscription fee charge attempts that started on the November [redacted] due to lack of available fundsWe were eventually able to collect the authorized subscription fee on November ***, but ended up refunding it on Nov [redacted] at her request We ended up setting up another subscription for [redacted] which led to another charge on Nov ***, but we ended up refunding the amount in full on this day when she contacted us

To Whom it May Concern, We are truly sorry to hear about [redacted] s frustration with our companyAfter searching through our company email server, we were unable to locate an account or any email messages sent from us to the email address mentioned by the respondent ( [redacted] )Our emails always provide an option to unsubscribe from all emails associated with our company at the bottom of each emailWith that being said, we are sorry that we have created this unfavorable experience and we are hoping to get this situation sorted outPer the request of [redacted] , we have not reached out to him via our end, but we have attached a document of the email that we would like to relay to himWe hope that by extending this message, we can gather more information to determine what type of email he has received.We are here to helpOnce again, we are so sorry that our email marketing experience has created a negative experience for [redacted] .Best regards, Lauren J [redacted] BARK Process Coordinator

To Whom It May Concern, My name is Lauren J [redacted] from Bark & Co and I am writing to you today to inform you that a customer of ours, [redacted] (case # [redacted] ), reached out to us on April ***, about a recent charge to her accountThat same day we responded back to her explaining the cause for the charge and issued her a refund for the remaining months of her purchase as the first box had already been shipped outPlease see the email exchange below: [redacted] [redacted] [redacted] Hello there! All subscription plans are monthly, but are paid for upfrontCharging upfront allows us to make plans with high quality vendors to put together future BarkBoxesMany of our vendors make products just for us, having an accurate estimate of the total number of subscriptions helps us cater to your pup! Additionally, this allows us to donate a larger portion to the more than 3,animal shelters and rescuesThanks to pupstomers like you, we are able to spread the ruv! Keep in mind, the longer your subscription, the more you can save annually on BarkBoxes! This allows us to plan for more pawesome items and get more bang for your bark! This is listed on our website a few times, but we understand that it can be missed! So I have gone into your account and issued you a refund of $because it was unfortunately too late to put a stop to your first box! Happy to help! Rover and out, Paige ----- Please let me know if you have any follquestions about this caseThank youSincerely, Lauren J [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

To whom it may concern: We are truly sorry that our [redacted] was not pleased with her Barkbox experience. We do our best to properly socialize the terms of our promotions and regret if we were not clear enough here. That said, there is nothing more important than to ensure our customers... are happy and fully satisfied. We have reached out to [redacted] in hopes that we can earn back her confidence the Barkbox experience. Best regards,Hernán

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I dont know why your company has an A+ I'm just going off by what one of your agents told meNot to mention your manager was very ignorantYou absolutely do not treat a customer like thatBut I've re subscribedSo nothing further is neededAnd next time I'm not satisfiedIll go ahead and just cancel there is no point in talking to rude agents who lie and want to argue and definitely a rude management team and I have spread the word about how your customer service has treated meAnd everyone agrees with meThe customers rightAnd should not be argued withBut my moms cancelled her subscription for her two dogsYou'd be surprised how much business one could lose for just being ignorant to one personBut I'll keep my subscription and Ill pay consistently like I was doing, and if I'm not satisfiedIll just cancel In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To whom it may concern:We are truly sorry that [redacted] (and her pup) received anything less than exceptional experience from BarkWe have fully refunded our valued customer for the missing box and at her request canceled her subscriptionIn hopes of making this up to her, and earning back her trust in the Bark & Co experience, we will coordinate to have the proper March themed box shipped out to her (at no cost)In addition, we will take the necessary the moment to coach our staff and our partners regarding her experiencePlease do not hesitate to reach out if there is anything we can do to earn back her trust in our brand experienceWe really hope she would give us another opportunit.Best regards,Hernán

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To whom it may concern:We truly apologize that *** *** had a less than exceptional service experience with usAfter checking our shipment tracking page, it indicated that the original box was lost by our shipperOnce we were contacted by our *** *** , we resent a free replacement box on
***, which was confirmed delivered by our shipping partner Please see tracking number: *** After further researching out payment records, it appears that our customer was charged $as a discounted rate for her subscriptionWe have refunded the $back to *** ***'s Visa ending in ***I'm afraid we don't have any records that charged our customer $for her sub. We are here to help! Please do not hesitate to reach out should our customer need any other information. Best regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Attached is a screen shot of the spam where I forwarded it to the FTC's spam complaint emailYou will notice that I also added your email "***" that email is listed several places on your websiteHowever, each time I used it, I received a bounce back saying unable to deliverI can forward the email with full headers if someone gives me a valid emailEven if barkbox did not send the email, but did use a marketing company according to US can spam law the sender the email is sent on behalf of is also considered the senderI take US can spam laws very serious and do everything I can to get companies to stop flooding my email account. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding BarkBox has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

We are truly sorry *** *** was not satisfied with her BarkBox subscriptionPlease know that we strive to ensure all of our customers and their dogs are nothing less than happy with their experience After thoroughly researching *** ***'s past shipments, we can confirm that all boxes
were delivered within the promised shipping time frame (3-business days)That said, we commit to ship all boxes on the *** of each month (although these are shipped out earlier than the *** to exceed our customer expectations)We regret that there has been some challenges with our shipping partners, but we will share these challenges with our business partnersIn efforts to rectify her concerns, we have added a free month to our her subscription and will also reach out to her to provide additional context related to our shipping process