Boston Toda Moving

To whom it may concern:We are so sorry for any confusion related to our "Dog Emergency Kit" marketing emailIn hopes of clarifying, our marketing emails allow customers to purchase items for their dogs by simply pressing the "buy" button in the email Again, we are truly sorry if
our customer was not aware of this. In the spirit of offering a best-in-class service experience, we refunded a total of $to rectify this issueRefund Details:*** ***
*** ***
*** *** Please let me know if there is anything we can do to assist. Best regards,Hernan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To whom it may concern: We are truly sorry that *** *** had a less than exceptional experience with our companyWe understand her frustrations and regret that we did not meet her expectationsWe try communicate through our terms and conditions that our cancellation policy means that your
plan will cancel once the 1, 6, or month commitment is fully fulfilled, however we do understand that sometimes those terms and conditions can be missed.In hopes to have a good relationship with *** ***, we have terminated her commitment and ended her subscription effective immediatelyWe have also refunded her $for the May charge as she had requested to cancel before that month's shipment had been deliveredThat refund should be returned to her original form of payment within 1-business daysAll future boxes have been stopped and she will not longer be charged.We are always here to helpOnce again, we are so sorry that our cancellation policy caught *** *** off guard.Best regards, Lauren J***Senior Lead, Bark Customer Experience

Hello, We do apologize that our response has not resolved *** ***'s concernsWe are hoping that this email will provide more details to inform him about our marketing email process.As we mentioned previously, all of our emails will always come from an email address ending in ***We have no association with any party coming from "*** *** *** *** *** ***" which was in the "From" section of the original email *** *** attached for us.We have an in-house marketing team that creates, approves, and sends each email from our company and do not associate with 3rd party marketing companiesWe also have a database of all customer email addresses in which *** ***'s email *** was not located.Additionally, all of our company emails must comply with our company design and logosAttached are images of a similar email campaign that we sent our during HalloweenThe messaging is similar to the email *** *** attached, however, the email from "*** *** *** *** *** *** does not follow our design guidelinesI do understand how this can be confusing as *** *** mentions that the link provided in that email goes to our site, *** Phishing sites will often lead visitors to sites that look very similar to actual websites, but are only used to collect personal information such as billing numbers or passwordsAs you can see from our attached images, we never include a direct link in our emails, but instead we use hyperlinks attached to our images to go along with our designs.We truly apologize for the frustration this has caused and any issues with attempting to reach us us our customer support email, ***I would be more than happy to assist *** *** further via my personal email *** or, if he prefers, we can speak over the phone. I do hope that this clarifies things, but I have also included a link to a helpful site that explains more about phishing: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To whom it may concern:We are very sorry to hear [redacted] is less than satisfied with her BarkBox experience. After researching this further, we have identified that we have conducted several customer-centric accommodations in hopes that we could meet her...

expectations. Please see below:3 free ( 1 toy issued on October [redacted], 1 toy issued on November [redacted], and 1 treat- issued October [redacted]) replacement items in totaling in the amount of $32 1 ,$15 BarkShop credit on October [redacted].1, Free month subscription issued on October [redacted] valued at $20. 1, refunded of $20 for December's subscription on Dec [redacted] In summary, we have issued $87 dollars in appeasements in hopes we can meet our customers expectations. We feel that we have done all that we can to retain our valued customers business. Respectfully,Hernán

To whom it may concern: We are truly sorry that [redacted] had a less than exceptional experience with Bark. We understand our customer's frustration and regret that we could not meet her expectations regarding canceling her account in a timely manner. We try to communicate through our...

subscription process that our cancellation policy requires you to fulfill all months of your commitment, but we do understand that it can be missed during the sign up process.We have fully closed [redacted] account and issued her a refund for the past 3 months of her subscription which covers the amount of time in which she submitted the initial cancellation request.We are always here to help. Once again, we are so sorry that our cancellation policy and interaction with [redacted] did not go as smoothly as we hoped. Best regards, Lauren J[redacted]Senior Lead, Bark Customer Experience

To whom it may concern:We are truly sorry that [redacted] had a less than exceptional service experience. We will gladly process an immediate cancellation and refund and coach our team member accordingly. Please know that we strive to offer each customer nothing less than the best experience in the...

industry.  Best regards,[redacted]

To Whom It May Concern,My name is [redacted] from Bark & Co and I am writing to you today to inform you that I have reached out to a customer of ours, [redacted] (Case #[redacted]), regarding the complaint she filed with you on June [redacted]. I explained to her the reason for the charges...

on her account which was due to a monthly subscription auto-renewal and a new "add-item" promotion email that we sent to customers. This gives customers a one-click option to include an additional item to their box. I refunded her a total of $34 and terminated her account per her request. Please see my response to her below as well as the attached refund invoices:Hi [redacted],I'm so sorry if the add-item order caught you off guard. This is a new promotion we are offering so customers can add an additional item to their monthly BarkBox with the click of a button without having to pay an additional shipping fee. It was certainly not our intent to confuse you or take money from your account without your permission. I have refunded that $15 add-item charge as well as the $19 charge for this month's subscription renewal. All of our plans do auto-renew on a monthly basis which is why your plan renewed for another $19 this month. I have made sure to completely cancel your account so this does not happen againAgain, I am truly sorry if the experience you had with us was anything less than exceptional. Please let me know if there is anything else I can do to make this situation better for you!Sincerely, [redacted]Please let me know if there is any additional information that you need regarding this case.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom it May Concern, We are truly sorry to hear about [redacted]s frustration with our company. After searching through our company email server, we were unable to locate an account or any email messages sent from us to the email address mentioned by the respondent...

( [redacted] ). Our emails always provide an option to unsubscribe from all emails associated with our company at the bottom of each email. With that being said, we are sorry that we have created this unfavorable experience and we are hoping to get this situation sorted out. Per the request of [redacted], we have not reached out to him via our end, but we have attached a document of the email that we would like to relay to him. We hope that by extending this message, we can gather more information to determine what type of email he has received.We are here to help. Once again, we are so sorry that our email marketing experience has created a negative experience for [redacted].Best regards, Lauren J[redacted]BARK Process Coordinator

To whom it may concern: We are truly sorry that our [redacted] was not pleased with her Barkbox experience. We do our best to properly socialize the terms of our promotions and regret if we were not clear enough here.  That said, there is nothing more important than to ensure our customers...

are happy and fully satisfied. We have reached  out to [redacted] in hopes that we can earn back her confidence the Barkbox experience.  Best regards,Hernán

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear valued Revdex.com mediator, As [redacted] requested in his"desired outcomes", we have removed the article in question from BarkPost. I have shared the feedback of his complaint with the head of BarkPost. [redacted] is welcome to share any additional details or context to this story. Please let me...

know if there is anything else we can to assist in the resolution of this complaint.Best regards,Hernán G[redacted]

To whom it may concern:We are truly sorry that [redacted] (and her pup)  received anything less than exceptional experience from Bark. We have fully refunded our valued customer for the missing box and at her request canceled her subscription. In hopes of making this up to her, and earning back her...

trust in the Bark & Co experience, we will coordinate to have the proper March themed box shipped out to her (at no cost). In addition, we will take the necessary the moment to coach our staff and our partners regarding her experience. Please do not hesitate to reach out if there is anything we can do to earn back her trust in our brand experience. We really hope she would give us another opportunit.Best regards,Hernán

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To whom it may concern: We are truly sorry that [redacted] had a less than exceptional experience with BarkBox. We truly understand our customers frustration and regret we could not meet his expectations. We try communicate through our subscription process that our commitment is to ship all...

BarkBox  packages by the [redacted] of each month, and we ask customers to allow for the standard  transit time for delivery of 2-8 business days. According to the USPS latest shipment status, [redacted]'s shipment will arrive today. Please see tracking link:[redacted]Lastly, in hopes that we can earn back [redacted]s confidence in our shopping experience, we have refunded the last charge and would like to extend an additional box at no costs to [redacted]. We are here to help. Once again, we are so sorry that our shipping experience did not go as smoothly as we would have liked. Best regards, Lauren J[redacted]Senior Lead, Bark Customer Experience

To Whom It May Concern,   My name is Lauren J[redacted] from Bark & Co and I am writing to you today to inform you that a customer of ours, [redacted] (case # [redacted]), reached out to us on April [redacted], 2016 about a recent charge to her account. That same day we responded back to her...

explaining the cause for the charge and issued her a refund for the 11 remaining months of her purchase as the first box had already been shipped out. Please see the email exchange below:   [redacted]
[redacted]
[redacted]
[redacted]
[redacted]  Hello there! All subscription plans are monthly, but are paid for upfront. Charging upfront allows us to make plans with high quality vendors to put together future BarkBoxes. Many of our vendors make products just for us, having an accurate estimate of the total number of subscriptions helps us cater to your pup! Additionally, this allows us to donate a larger portion to the more than 3,000 animal shelters and rescues. Thanks to pupstomers like you, we are able to spread the ruv! Keep in mind, the longer your subscription, the more you can save annually on BarkBoxes! This allows us to plan for more pawesome items and get more bang for your bark! This is listed on our website a few times, but we understand that it can be missed! So I have gone into your account and issued you a refund of $222 because it was unfortunately too late to put a stop to your first box! Happy to help! Rover and out, Paige ----- Please let me know if you have any follow-up questions about this case. Thank you. Sincerely, Lauren J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I dont know why your company has an A+ . I'm just going off by what one of your agents told me. Not to mention your manager was very ignorant. You absolutely do not treat a customer like that. But I've re subscribed. So nothing further is needed. And next time I'm not satisfied. Ill go ahead and just cancel there is no point in talking to rude agents who lie and want to argue and definitely a rude management team.  
 and I have spread the word about how your customer service has treated me. And everyone agrees with me. The customers right. And should not be argued with.. But my moms cancelled her subscription for her two dogs. You'd be surprised how much business one could lose for just being ignorant to one person. But I'll keep my subscription and Ill pay consistently like I was doing, and if I'm not satisfied. Ill just cancel.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are truly sorry for any inconvenience that we we may have caused here. It appears that [redacted]s card was not approved during various subscription fee charge attempts that started on the November [redacted] due to lack of available funds. We were eventually able to collect the authorized...

subscription fee on November [redacted], but ended up refunding it on Nov [redacted] at her request.  We ended up setting up another subscription for [redacted] which led to another charge on Nov [redacted], but we ended up refunding the amount in full on this day when she contacted us.