Boston Toda Moving

To whom it may concern:I'm truly sorry that our customer was less than pleased with her Barkbox experience. After further researching our customer's account records, it appears that signed up for a discounted subscription promotion where we extended her first box or $5 for a 12 month...

commitment. In the spirit of a good customer experience, we refund the $25 sub renewal and allow [redacted] out of her commitment. Please do not hesitate to reach out should there be anything else we can do to help. Best regards,Hernán

To whom it may concern: We are truly sorry that [redacted] had a less than exceptional experience with BarkBox. We truly understand our customer's frustration and regret we did not provide a more thorough and meaningful explanation of our cancelation terms. We try communicate through our...

subscription process that our cancellation policy will cancel the upcoming renewal once the full commitment has been fulfilled, however we do understand that these terms can be missed so we regret that this was the experience for [redacted]. We also regret that [redacted]'s email requesting to cancel was not properly fulfilled. We will be reaching out to the team member who responded to ensure that our interactions are more customer-centric moving forward.In hopes that we can earn back [redacted]'s confidence in our company, we have refunded the last charge and fully closed out the account.We are here to help. Once again, we are so sorry that [redacted]'s experience with our company did not go as smoothly as we would have liked. Best regards, Lauren J[redacted]Senior Lead, Bark Customer ExperienceTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To whom it may concern: We are truly sorry that [redacted] a less than exceptional experience with BarkBox. We truly understand our customer's frustration regarding our delay in response, lack of attention from our employee in the initial email response, and our shipping fee policy....

We regret we could not meet his expectations. We try to communicate through our checkout process that shipping is not free outside the contiguous US, but we do understand that those terms can sometimes be missed. In hopes that we can mend the relationship with [redacted], we have refunded the $5 shipping charge, added a $5 credit to his account, and we have passed his feedback along to that employee's immediate supervisor to discuss. We are always here to help. Once again, we are so sorry that our shipping fees caused such a negative experience for [redacted] and we will certainly use this feedback to improve upon our services. Best regards, Lauren J[redacted]Senior Lead, Bark Customer Experience

To whom it may concern:We are truly sorry that our customer had a less than exceptional experience. According to our subscription records, our customer enrolled in a discounted subscription that required a 12 month commitment. The cancellation that ws submitted would have prevented the renewal of...

the subscription at the end of the 12 month commitment. In the spirit of good customer service we will refund the 2 months worth of subscription that our customer was billed for and received. In addition, we will cancel the subscription to prevent any other charges from being applied. Our customer will see a $40 refund within 3-5 business day. Best regards,Herrnán

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]