Complaint: [redacted] I am rejecting this response because: signed variable and fixed contract, nowhere in the fixed does it say it takes precedence over previous one.Sincerely, [redacted] ***
After delivering oil with out a contract, I asked them to pump it out, they told me after phone calls they were not able to pump out , after months later they want to pump it out and already ruined my bacemeant remodel !they have a lot of nerve ! Can some one please call me [redacted]
Response:Our customer has been on automatic delivery and it is also required under the price contract that she submitted in the terms and conditions, section twoThe December delivery of gallons was needed to keep her in fuel and heatThe previous delivery was Oct 16th and subsequent deliveries have been made on Jan 10th and February 13thWe hope the customer understands why we made the December deliveryThe pricing concern does not appear to be a valid analysis or relative to the fixed price contract that the customer signed on Oct 28, This was a fixed price contract at $and we billed the customer the contract price per gallonWe secured the oil at the time of the agreement That same contract stated our credit term which is payment in days There was an outstanding balance of $from the delivery on Feb 7th which is why written notice of the account being placed on delivery hold was mailed to the customer on March 31stThe account was past due daysThe payment on the customers behalf came from LI Heap on April 8thThe account shows a zero balance since April 8thUntil the funds are received the customer remains responsible for the account balance.It appears that the customer spoke with our office after writing to the Revdex.comWe made a goodwill gesture and allowed the customer to chose a different price plan that was a Cap Price Agreement versus a FixedThe Price contract however expired as it has not been returnedThe customer is now off automatic delivery and can chose us or a different company the next time she needs fuel or serviceWe remain available and appreciative for her business
Revdex.com Complaint # [redacted] The account has been reviewed it has been determined that we have tried to resolve this matter by requesting copies of proof of payment so that research can be conducted Monthly statements are mailed to the customer’s address reflecting all transactions that occurred that month Several attempts have been made to reach the customer to resolve the issues The customer is responsible for the balance owed
Revdex.com Complaint # [redacted] In response to Complaint # [redacted] , the account will be credited for the outstanding balance of $ This credit will bring the balance to $
Complaint: [redacted] I am rejecting this response because: [redacted] did not provide invoice until demanded by a third party, invoice revealed thatpayments authorized were not processed by the company and it is because of this negligence that the account fell into past due statusI do not owe money to compensate for their mistakes Sincerely, [redacted]
Revdex.com response We spoke with the customer on April 8, upon receipt of the complaintThe account was on automatic delivery and a pricing agreementIt was explained that he wanted to remodel his basement and wanted the oil in the tank to run down so that he could replace the oil tankIt did not appear that he wanted to cancel his account but notes in our records indicated that he had several conversation with us on priceFrom our prospective, we are not clear on his intentAccording to his contract with us he was to remain on automatic deliveryHe stop our driver during a delivery which is OkIt was explained that he wanted to remodel the basementOur office called and he agreed to resume deliveries on January 1stOur driver delivered again in the last week of December which was our mistake and which was explained to the customerThe customer was offered a pump out so that he could replace his oil tankHe was not sure that he wanted it pumped out at this point as most of the oil was used alreadyHe was not sure what he was going to do with the tankWe again apologized for miscommunication and offer to pump out the tank at no costIt was left that he would call back if he wanted the tank pumpedWe consider this closed and regret the miscommunication,
Revdex.com Complaint # [redacted] After researching this account we do believe the customer received her gallon delivery Please see below: Driver has delivered oil to the residence previous times and is familiar with the house and the fill pipe The GPS on the truck matched exactly with the location that was delivered to on previous occasions According to the K Factor which tracks the oil use of each customer, it shows that she would’ve had to have received the gallons or she would’ve run out of oil at the end of February Customer states there was between ¼ and ½ tank of oil which matches our calculation if she had received the delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
McMillen Paving & Sealing, Incdid replace Mr [redacted] 's driveway in When he brought to our attention that there was an area that wasn't draining water very well, we did go to the site to inspectAt that time I informed Mr [redacted] that he has a pre existing condition that makes the pavement under his deck and exiting his garage very flatI agreed to use a heat weld method to try to achieve more fall, but I told him that this was a shot in the dark given that we cannot change his garage floor elevation or the outlet drain elevations in his landscape wall on the opposite side of the drivewayI believe when we heat welded the driveway, we did improve the situation as much as was possibleI also agreed to sealcoat the pavement for him for free to so the heat welds would not be visibleThere is no way to do anything more to improve the slope of this area unless Mr [redacted] would like to engage us to remove his wall, and lower the discharge area for the waterThis was not in the original scope of workAs far as driveway cracks, this is a common occurrence in flexible pavement, it should be addressed as a regularly scheduled maintenance procedure of crack sealing and pavement coating roughly every 2-years depending on the harshness of our winters and driveway useI believe we have performed everything we were contracted to do as well as went above and beyond in assisting the client with a potential remedy for his pre existing condition as it relates to garage floor elevation and water outlet elevationMcMillen Paving did not install either of those items
Complaint: [redacted] I am rejecting this response because: Do not agree with HOP's position"Current" does not mean onlyI never released liability of my first contractSo legally they are both current, it is just left to HOP to decide what contract they will useI do not see an agreement that releases me from my initial contract There seems to be unethical business practices in which, a business has a customer under two contracts when the customer clearly stated what their intent was and was promised as suchThere was a verbal agreement, then an initial contractual agreement, then a misrepresented contractual agreement where a company representative stated was a mistake on their part My intent was to give HOP reliable business, their intent is to take advantage of the business they get from meEnd of the day, I am wrong for signing "two concurrent contracts "and HOP is wrong for misleading me as a customer and not honoring what was told and sold to me by my account representive I will not budge on my position and HOP does not seem like they will budge from their position, what is our common ground? I am willing to pay what I originally signed for (variable), but I do not foresee me paying $per gal for oilI compromised by paying those prices initially, but will not continue to do so Any business "professional" knows it is better to recoup some money (especially if the customer is offering fair-market-value) and close an account than to recoup no money and have to pay legal fees in order to get something I feel I am being more than fair I ate the higher costs initially and it is only right that HOP eats the lower costs for two deliveries, two deliveriesIs that so unreasonable? This should make both parties happy, I have two contracts, I paid high now I should pay lowEither way they get their money and we can put this business relationship to rest Despite what HOP may say I have more than met my gal of fuel per contract so there is no reason to continue this so-called "business relationship." Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The customer noted in his last sentence "you can close my complaint". Please close this complaint as requested by the customer. Our previous response remains our position. Thank you.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business continues to claim that it bears no responsibility for taking roughly twice as long as promised to claim that it had completed work, which work was never actually completed in a workmanlike manner the business's actions were and continue to be in violation of New York State and City home improvement consumer protection laws, as well as statutory and common law relating to fraud, breach of comtract, breach of warranty and various other violations of the lawThese consumer protection and fraud laws exist for the very purpose of preventing the abusive practices of contractors in cases like the present one.The business also damaged parts of the consumer's just-purchased apartment where no work was planned or completedThe business's own employees have indicated that the four-plus month delay was caused in part by another project the business was completing simultaneously on "72nd street." The business's other projects led to unreasonable staffing of the jobsite A vast documentary record has now been compiled and reviewed, containing hundreds of photographs, admissions of fault by the business and its agents and employees, and pleas from the consumer to better staff the job in order to achieve completion by the contracted date (the majority of which were simply ignored by the business) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Message to the Revdex.com We regret any miscommunication on our partWe understand that the customers wants the oil removed from the tank so that basement renovation can continueWe spoke with MrKenney today and offered to pump out the oilHe was not sure that he wanted the oil pumped out at his time It was left that if he wants the oil removed that he will call
I am rejecting this response because:I strongly disagree with the author of this response from McMillen Paving When I originally met with [redacted] , the Estimator/Salesmen, he informed me that I would really love the finished product and that his company does excellent work He inspected as well as measured the entire job site He inquired at that time about the drains, we walked it out and look over the existing asphalt, drainage, etcAgain he stressed the expertise of his company.Well, in this case it is not so excellentWe continue to have low spots holding water as well as crackingThe "pre-existing conditions" the author speaks of did not have low spots Nothing was ever mentioned about pre-existing conditions prior to the job being done by McMillen.McMillen crews removed the old asphalt and re-graded the sub-base prior to laying new asphalt At the first rain I noticed we had low spots that were holding water and contacted McMillen.A call was made with several visits from supervisors from McMillen before [redacted] McMillen came outon his second visit he brought [redacted] the supervisor On that site visit [redacted] stated that the job appeared to be sub-parHe then suggested that we attempt the heat weld method to fill in the low spots The statement was made that if this did not work (heat weld) he would make it right, even if it met tearing out and repaving He wanted to try the heat weld and seal first which I agreed toThis did not work Low spots holding water continued to persistNumerous calls were made to [redacted] to re-inspectThese calls were made with messages left on his voice mail as well as speaking with a secretaryHe had agreed to come back to inspect following the heat weld/sealing That never happened This is the first response I have received from McMillen over this three year period.I want to emphasize nothing was ever mentioned about the garage floor, drainage, or landscape walls prior to the job being completed.I paid for a job that would be satisfactory to both the customer and companyOne that we both would be proud of, not sub-parNeedless to say I am disappointed and disgusted that [redacted] did not follow up and keep his word This reflects a bad image for a major central Ohio company.Thank you in advance for your follow up I look forward to hearing from you Regards, [redacted]
Complaint: ***
I am
rejecting this response because: It needs clarification.The contract had expired, and I paid-off the remaining balance of said contractMy dispute was not over the contracted price of $3.89, because that was the price I agreed to pay for the contract durationAt the time I signed-up, that was a reasonable priceThen oil prices fell sharply, but this was NOT reflected in my bill, after the contract ended!My complaint is regarding the very high price AFTER the contract had expiredAccording to the State of CT WEBsite, the AVERAGE price of oil in the New Haven area was $2.72/gallon at the time that automatic delivery was made$is a much better price than $3.79, but it is still $per gallon more than the average at the time of delivery.I consider it most unfortunate that I am forced to terminate service with ** ***, (AKA: HOP Energy) because I had been a customer for nearly yearsNow that I have compared prices, I see that I have been grossly overcharged for quite some timeI consider it very distressing that they ignored my attempts to communicate with them, forcing me to contact the Revdex.com to get resultsMy next step would have been to contact the local TV station, "News Channel 8" consumer advocate.If the company were willing to continue service at a much more reasonable price, I would reconsider
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The business continues to bemoan the fact that a complaint has been filed against it rather actually attempt to fix the problem The business prepared a contract that fails to comply with New York law and Elgot cannot grasp that it must perform its obligations under contracts in just the same way that consumers must perform theirs Elgot is even suing us for defamation for writing reviews and complaints with the Revdex.com.My opinion is that Elgot is not an honest company and that consumers in New York should be educated so that they do not do business Elgot, now or ever.-***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Complaint: [redacted] I am rejecting this response because: signed variable and fixed contract, nowhere in the fixed does it say it takes precedence over previous one.Sincerely, [redacted] ***
After delivering oil with out a contract, I asked them to pump it out, they told me after phone calls they were not able to pump out , after months later they want to pump it out and already ruined my bacemeant remodel !they have a lot of nerve ! Can some one please call me [redacted]
Response:Our customer has been on automatic delivery and it is also required under the price contract that she submitted in the terms and conditions, section twoThe December delivery of gallons was needed to keep her in fuel and heatThe previous delivery was Oct 16th and subsequent deliveries have been made on Jan 10th and February 13thWe hope the customer understands why we made the December deliveryThe pricing concern does not appear to be a valid analysis or relative to the fixed price contract that the customer signed on Oct 28, This was a fixed price contract at $and we billed the customer the contract price per gallonWe secured the oil at the time of the agreement That same contract stated our credit term which is payment in days There was an outstanding balance of $from the delivery on Feb 7th which is why written notice of the account being placed on delivery hold was mailed to the customer on March 31stThe account was past due daysThe payment on the customers behalf came from LI Heap on April 8thThe account shows a zero balance since April 8thUntil the funds are received the customer remains responsible for the account balance.It appears that the customer spoke with our office after writing to the Revdex.comWe made a goodwill gesture and allowed the customer to chose a different price plan that was a Cap Price Agreement versus a FixedThe Price contract however expired as it has not been returnedThe customer is now off automatic delivery and can chose us or a different company the next time she needs fuel or serviceWe remain available and appreciative for her business
Revdex.com Complaint # [redacted] The account has been reviewed it has been determined that we have tried to resolve this matter by requesting copies of proof of payment so that research can be conducted Monthly statements are mailed to the customer’s address reflecting all transactions that occurred that month Several attempts have been made to reach the customer to resolve the issues The customer is responsible for the balance owed
Revdex.com Complaint # [redacted] In response to Complaint # [redacted] , the account will be credited for the outstanding balance of $ This credit will bring the balance to $
Complaint: [redacted] I am rejecting this response because: [redacted] did not provide invoice until demanded by a third party, invoice revealed thatpayments authorized were not processed by the company and it is because of this negligence that the account fell into past due statusI do not owe money to compensate for their mistakes Sincerely, [redacted]
Please see additional information sent by company
Revdex.com response We spoke with the customer on April 8, upon receipt of the complaintThe account was on automatic delivery and a pricing agreementIt was explained that he wanted to remodel his basement and wanted the oil in the tank to run down so that he could replace the oil tankIt did not appear that he wanted to cancel his account but notes in our records indicated that he had several conversation with us on priceFrom our prospective, we are not clear on his intentAccording to his contract with us he was to remain on automatic deliveryHe stop our driver during a delivery which is OkIt was explained that he wanted to remodel the basementOur office called and he agreed to resume deliveries on January 1stOur driver delivered again in the last week of December which was our mistake and which was explained to the customerThe customer was offered a pump out so that he could replace his oil tankHe was not sure that he wanted it pumped out at this point as most of the oil was used alreadyHe was not sure what he was going to do with the tankWe again apologized for miscommunication and offer to pump out the tank at no costIt was left that he would call back if he wanted the tank pumpedWe consider this closed and regret the miscommunication,
Revdex.com Complaint # [redacted] After researching this account we do believe the customer received her gallon delivery Please see below: Driver has delivered oil to the residence previous times and is familiar with the house and the fill pipe The GPS on the truck matched exactly with the location that was delivered to on previous occasions According to the K Factor which tracks the oil use of each customer, it shows that she would’ve had to have received the gallons or she would’ve run out of oil at the end of February Customer states there was between ¼ and ½ tank of oil which matches our calculation if she had received the delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
McMillen Paving & Sealing, Incdid replace Mr [redacted] 's driveway in When he brought to our attention that there was an area that wasn't draining water very well, we did go to the site to inspectAt that time I informed Mr [redacted] that he has a pre existing condition that makes the pavement under his deck and exiting his garage very flatI agreed to use a heat weld method to try to achieve more fall, but I told him that this was a shot in the dark given that we cannot change his garage floor elevation or the outlet drain elevations in his landscape wall on the opposite side of the drivewayI believe when we heat welded the driveway, we did improve the situation as much as was possibleI also agreed to sealcoat the pavement for him for free to so the heat welds would not be visibleThere is no way to do anything more to improve the slope of this area unless Mr [redacted] would like to engage us to remove his wall, and lower the discharge area for the waterThis was not in the original scope of workAs far as driveway cracks, this is a common occurrence in flexible pavement, it should be addressed as a regularly scheduled maintenance procedure of crack sealing and pavement coating roughly every 2-years depending on the harshness of our winters and driveway useI believe we have performed everything we were contracted to do as well as went above and beyond in assisting the client with a potential remedy for his pre existing condition as it relates to garage floor elevation and water outlet elevationMcMillen Paving did not install either of those items
Complaint: [redacted] I am rejecting this response because: Do not agree with HOP's position"Current" does not mean onlyI never released liability of my first contractSo legally they are both current, it is just left to HOP to decide what contract they will useI do not see an agreement that releases me from my initial contract There seems to be unethical business practices in which, a business has a customer under two contracts when the customer clearly stated what their intent was and was promised as suchThere was a verbal agreement, then an initial contractual agreement, then a misrepresented contractual agreement where a company representative stated was a mistake on their part My intent was to give HOP reliable business, their intent is to take advantage of the business they get from meEnd of the day, I am wrong for signing "two concurrent contracts "and HOP is wrong for misleading me as a customer and not honoring what was told and sold to me by my account representive I will not budge on my position and HOP does not seem like they will budge from their position, what is our common ground? I am willing to pay what I originally signed for (variable), but I do not foresee me paying $per gal for oilI compromised by paying those prices initially, but will not continue to do so Any business "professional" knows it is better to recoup some money (especially if the customer is offering fair-market-value) and close an account than to recoup no money and have to pay legal fees in order to get something I feel I am being more than fair I ate the higher costs initially and it is only right that HOP eats the lower costs for two deliveries, two deliveriesIs that so unreasonable? This should make both parties happy, I have two contracts, I paid high now I should pay lowEither way they get their money and we can put this business relationship to rest Despite what HOP may say I have more than met my gal of fuel per contract so there is no reason to continue this so-called "business relationship." Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The customer noted in his last sentence "you can close my complaint". Please close this complaint as requested by the customer. Our previous response remains our position. Thank you.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business continues to claim that it bears no responsibility for taking roughly twice as long as promised to claim that it had completed work, which work was never actually completed in a workmanlike manner the business's actions were and continue to be in violation of New York State and City home improvement consumer protection laws, as well as statutory and common law relating to fraud, breach of comtract, breach of warranty and various other violations of the lawThese consumer protection and fraud laws exist for the very purpose of preventing the abusive practices of contractors in cases like the present one.The business also damaged parts of the consumer's just-purchased apartment where no work was planned or completedThe business's own employees have indicated that the four-plus month delay was caused in part by another project the business was completing simultaneously on "72nd street." The business's other projects led to unreasonable staffing of the jobsite A vast documentary record has now been compiled and reviewed, containing hundreds of photographs, admissions of fault by the business and its agents and employees, and pleas from the consumer to better staff the job in order to achieve completion by the contracted date (the majority of which were simply ignored by the business) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Message to the Revdex.com We regret any miscommunication on our partWe understand that the customers wants the oil removed from the tank so that basement renovation can continueWe spoke with MrKenney today and offered to pump out the oilHe was not sure that he wanted the oil pumped out at his time It was left that if he wants the oil removed that he will call
I am rejecting this response because:I strongly disagree with the author of this response from McMillen Paving When I originally met with [redacted] , the Estimator/Salesmen, he informed me that I would really love the finished product and that his company does excellent work He inspected as well as measured the entire job site He inquired at that time about the drains, we walked it out and look over the existing asphalt, drainage, etcAgain he stressed the expertise of his company.Well, in this case it is not so excellentWe continue to have low spots holding water as well as crackingThe "pre-existing conditions" the author speaks of did not have low spots Nothing was ever mentioned about pre-existing conditions prior to the job being done by McMillen.McMillen crews removed the old asphalt and re-graded the sub-base prior to laying new asphalt At the first rain I noticed we had low spots that were holding water and contacted McMillen.A call was made with several visits from supervisors from McMillen before [redacted] McMillen came outon his second visit he brought [redacted] the supervisor On that site visit [redacted] stated that the job appeared to be sub-parHe then suggested that we attempt the heat weld method to fill in the low spots The statement was made that if this did not work (heat weld) he would make it right, even if it met tearing out and repaving He wanted to try the heat weld and seal first which I agreed toThis did not work Low spots holding water continued to persistNumerous calls were made to [redacted] to re-inspectThese calls were made with messages left on his voice mail as well as speaking with a secretaryHe had agreed to come back to inspect following the heat weld/sealing That never happened This is the first response I have received from McMillen over this three year period.I want to emphasize nothing was ever mentioned about the garage floor, drainage, or landscape walls prior to the job being completed.I paid for a job that would be satisfactory to both the customer and companyOne that we both would be proud of, not sub-parNeedless to say I am disappointed and disgusted that [redacted] did not follow up and keep his word This reflects a bad image for a major central Ohio company.Thank you in advance for your follow up I look forward to hearing from you Regards, [redacted]
Complaint: ***
I am
rejecting this response because: It needs clarification.The contract had expired, and I paid-off the remaining balance of said contractMy dispute was not over the contracted price of $3.89, because that was the price I agreed to pay for the contract durationAt the time I signed-up, that was a reasonable priceThen oil prices fell sharply, but this was NOT reflected in my bill, after the contract ended!My complaint is regarding the very high price AFTER the contract had expiredAccording to the State of CT WEBsite, the AVERAGE price of oil in the New Haven area was $2.72/gallon at the time that automatic delivery was made$is a much better price than $3.79, but it is still $per gallon more than the average at the time of delivery.I consider it most unfortunate that I am forced to terminate service with ** ***, (AKA: HOP Energy) because I had been a customer for nearly yearsNow that I have compared prices, I see that I have been grossly overcharged for quite some timeI consider it very distressing that they ignored my attempts to communicate with them, forcing me to contact the Revdex.com to get resultsMy next step would have been to contact the local TV station, "News Channel 8" consumer advocate.If the company were willing to continue service at a much more reasonable price, I would reconsider
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:Please see attachment
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The business continues to bemoan the fact that a complaint has been filed against it rather actually attempt to fix the problem The business prepared a contract that fails to comply with New York law and Elgot cannot grasp that it must perform its obligations under contracts in just the same way that consumers must perform theirs Elgot is even suing us for defamation for writing reviews and complaints with the Revdex.com.My opinion is that Elgot is not an honest company and that consumers in New York should be educated so that they do not do business Elgot, now or ever.-***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***