Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We sincerely apologize for any inconvenience this incident has caused and will certainly assist in removing the credit inquiry. We can not however deliver oil to this tank as our inspection by two different employees resulted in a determination that the tank is in a condition that is not...
suitable for us to deliver oil safely and without risk to the consumer and/or environment: In accordance with company policy and industry standards, The [redacted]xpress conducts a visual inspection of new customers’ tanks. This inspection typically occurs at the time of the first scheduled delivery. Whether the customer reports that prior deliveries to the tank had been made one week or one year before The [redacted]xpress is engaged as the new fuel oil supplier makes no difference. Indeed, in most instances, The [redacted]xpress is unable to determine how much time may have elapsed since the last delivery, or why the former fuel oil supplier had stopped making deliveries. Tanks corrode over time and may otherwise suffer damage that makes them susceptible to leaking. An oil release from a leaking tank at a residential property may cause significant property loss and environmental damage, and may also impact the health and safety of the residents. For these critical reasons, if either a technician, a driver, or a dispatcher has a concern that a tank is at risk for leaking, oil will not be delivered to that tank. [redacted]s regulations expressly provide that an oil tank owner “shall insure that all tanks and appurtenances including adapters, gaskets and caps are secure, operable and without excessive wear.” [redacted] The customer may obtain services from another company, however we will not deliver oil until we have evidence that the tank being replaced.
[redacted] let me explain your oil delivery to you as I believe, [redacted] has already answered the other questions you had by email yesterday as you never gave us a chance to look into this as we tried contacting you for other reasons to no avail over the previous month or...
so. I am not sure how you would expect to use no oil at your home for heat and hot water as we had a very cold spring and after the April 20th delivery there were another 285 degree days. If we take your adjusted K-Factor for the spring and divide that into the degree days we calculate that you would of used 71 gallons for heat, (285 / 4) by the end of May. The difference of 138 galloons was for hot water for the summer. I find it even more curious in that you were a customer of ours the previous year and you had a delivery in April of2016 and when you resigned with us in November you took 449.2 gallons so although that delivery was made about a month later you took a lot more than this delivery. I don't know how you think you could have hot water for six months and not use any oil? I am not sure if the gauge on your tank stuck in August or if there was a problem with your vent alarm but I can guarantee you from your history as well as from the numbers used to calculate your usage you received that oil. Also just for the record we have a delivery manager, [redacted]z as well as a Customer Service manager, [redacted] who would of been more than happy to look into any of your concerns by simply placing a phone call as I see nothing in our logs nor did anyone speak to you about this prior to your complaints sent to us via email as well as here at the Revdex.com. Although I am 100% sure of your delivery there could of been a mistake made and we would of made it right by you with a phone call as we are here to take care of our customers and not to try to put something over on them. If you have any further questions please feel free to call me directly at 203-368-4273. Sincerely [redacted] General Manager Hop Energy / Kaufman Fuel...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: it does not provide an acceptable response and provides no restitution.The statement about the comparison pricing being COD is entirely false. I have sent an inquiry to Ms. Carol S[redacted] on Jan. 10th. regarding this issue to which I received no response.It clearly showed credit card and cash price comparisons from other local companies. In that instance, none of the prices (including credit card prices) exceeded $1.85/gallon, where I was charged the full cap price of $2.19. This example is attached and more examples were provided previously to Ms. S[redacted].Quick check today proves that the prices remain at that same level. For the record, we do not have a service contract for our furnace, only the delivery contract. Nowhere does the contract specifies that the market price is not determined by the cost of oil for the area. I guess I, the customer, can only blame myself for assuming what the "market" price means. Future customers: beware of this unethical practice. "Market" in no way means price in your market and in no way reflects the actual cost of oil in your market
Secondly, the response provided in no way addresses why the automatic delivery occurred with half tank full. DDM Energy monitors our usage to the gallon and was well aware that 1/2 a tank remains. NONE of prior deliveries occurred this early. ALL prior deliveries took place when the tank had about 1/8 left. As such, we felt no need to inform the vendor our our switching plans. Had the same pattern been followed, the delivery would not have occurred till the fall, due to the warm weather coming. Since our contract would have expired in Sept no delivery was likely to occur in any case. The fact that a delivery took place in April, with half tank full, completely breaking the prior pattern clearly points to a grab for cash prior to season end. This blatant attempt to pad the bottom line is another example of lack of ethics exhibited by this company.Lastly, we have asked for verification of the HVAC system prior to purchase of the home. Our decision to purchase this particular home was based on letters from different vendors showing that any issues are resolved or not existent. We have received 5 such letters for various systems in the house. We had to call 3 vendors back with potential problem resolution. 2 have responded quickly, free of charge, and resolved the issues to our full satisfaction. DDM Energy is the ONLY company that refused to stand behind their own letter. Another example of lack of ethics.We once again request that the fee for the last delivery is waived.
Sincerely,
[redacted]
Revdex.com #[redacted]
Customer had
a signed contract with a fixed price of $3.899/gallon. The last delivery of 123 gallons delivered on
January 21, 2013 will be re-billed at a rate of $2.99/gallon and contract will
be terminated per customer’s request.
Complaint: [redacted]
I am rejecting this response because:
Your company had multiple opportunities to explain to me how to remove my account from your automatic delivery. I received the first phone call in Aug./Sept. and when I told the representative that I no longer wanted your companies services, he did not notify me of the proper procedure to stop delivery. Weeks later I was surprised that I received a 2nd phone call from a different representative asking me to renew my contract again. This was the 2nd time I should have been told what to do to cancel the automatic delivery. But I was not. Finally, after you delivered oil to me on December 28th 2015 (which I did not want) I called your company on January 4th to figure out why I was getting oil delivered. This was the first time I was told that I needed to submit a written statement to cancel automatic delivery. I asked the representative to email me the information I need to cancel the automatic delivery (because I was driving and could not write it down), which she agreed to do. I never received that email. I called the company again January 7th, after not receiving the email of instructions and finally took down the information. Your company had multiple opportunities to explain to me how to cancel my automatic deliveries. Because your representatives did not inform me of the policies of your company, I have to pay for it. That is not acceptable by any standards. If you do not want to accept a payment of $1.39 / gallon for your delivery (the price I was planning on paying when I needed to have an oil delivery) then I would be happy to set up a time for you to send someone over to pick up the oil that you delivered.
The bottom line is that you delivered oil to a customer who thought they had canceled their contract with you. Your employees had multiple opportunities to do the right thing and for whatever reason, they did not. You can not hide behind laws that are meant to protect homeowners from freezing just to take advantage of customers who are not familiar with the laws and policies regarding oil delivery.
Please let me know how you would like to proceed.
Sincerely,
[redacted]
I will credit the account and reverse the late fee. On Thu, Mar 24, 2016 at 10:58 AM, [redacted] <[redacted]> wrote: Our response to the customers rejection is below Our position with regard to our Flat Rate billing process remains that is an accepted, legal and ethical business pratice. We also disagree that listing the part type and part manufacture are a standard business pratice. We identified the part as an igniter. The part number and manufacture is on the part. There are different models and manufactures. We are not in a position with certainty to be able to identify from our records what specific part this is to answer your question. Our apologies for two issues in how we communicate with you as both were mistakes on the part of our employee. They did not follow company policy and because of that confusion was created as well as an unauthorized repair. The $99 diagnosis and travel fee is Monday to Friday during normal business hours. The after hours, weekend and holiday rate is the $129 that I quoted in the response. It's possible that the employee made a mistake by quoting you $99. We have issues a credit to your account of $30 to correct the mistake.I have issues a credit of $259 for the repair work as you stated that it was not authorized by your self prior to the repair. I see where you signed for the repair at the end of the job. Thank you for taking the time to respond so we can make the necessary correction. We will take the opportunity to remind all employees and not just those whom you came into contact with with.
Revdex.com Complaint #[redacted]
In response
to Revdex.com Complaint #[redacted], the account has been researched and the charge has
been credited. The account has an active
service contract which covers the work performed.
After delivering oil with out a contract, I asked them to pump it out, they told me after 3 phone calls they were not able to pump out , after 3 months later they want to pump it out and already ruined my bacemeant remodel !they have a lot of nerve ! Can some one please call me [redacted]
Please also see attachmentBelow is our response to the complaint We regret that our customer feels that we forced him to buy an oil tank but such was not the case. We did have several miscommunication related to us putting the tank on delivery stop. allowing him to run out of oil and then...
mistakenly making a delivery to a tank that we should not have made. Given the extent of our internal communication failures, we understand why [redacted]feels the way he does. We appreciate him taking the time that he did so that these communication issues on our part can be corrected as we move forward. We have reached out to him by phone to address these issues. Background:There has been no change in liability to where the oil company is now responsible for spills per [redacted] comments in his complaint.. The tank system is the property and responsibility of the customer who owns the system. The responsibility that we have is to point out to the customer potential issues when we see them and in our opinion, if the situation requires we shut down the tank or heating system to protect the homeowner and ourselves. If the homeowner does not agree with our action or recommendation, they are free to chose another provider. Attached is a PDF from the PA Dept of Environmental Protection titled, Tips for Residential Heating Oil Tank Owners. It gives the home owner a self inspection checklist. It states that if the answer is yes to any of the questions, call an oil burner technician for a more detailed inspection and corrective measures. Our technician observed conditions while on an unrelated service call for an tune up. The first question on the check list was a yes. The tank legs were crooked. The third question on the checklist is tank condition which our technician described as showing as showing age according to the customer. The crooked legs were sufficient reason to shut the tank down as it present an unstable condition that is also not in compliance with code and manufactures specification. Once we address just replacing the legs, the tank system would need to be brought up to current NFPA 31 codes. The cooper fill and vent would need to be replace as codes since 2001 no longer allow that material. The oil line would need to be replaced with a coated line to prevent corrosion per the same code. Your then left with an ageing tank that could have and probably does have internal corrosion to some extent which would continue. The proper and cost effective solution is a new oil storage system. [redacted] could have gotten estimates from other companies and either had them install the new system or he could have declined our proposal and chosen another fuel and service provider. We appreciate that he moved in the right direction but are now disappointed, that he feels that we forced him into the transaction. The time line below suggest that Mr.Rodini had several point to stop the new tank installation including the fact that he had a full tank of oil in his old tank and could but did not call a time out at that point. He had plenty of time to recind the transaction.10/29/15 -put account on delivery stop but did not effectively communicate to customer12/10/15 -ran out of oil / dropped 25 gallons with tech12/14/15 -filled tank with 180 gallons of oil which we should not have done.12/15/15 -Customer signs contract for the new tank. Contract contains three day right of recission.12/18/15 - New tank system installed as emergency.12/29/15 - Customer terminates his account.
Complaint: [redacted]
I am rejecting this response because: There was no contract therefore no termination fee! This is the company's second mistake. The first delivery without permission they apologized and we settled for $2/per gal. I am being generous to offer payment, since I did not authorized this delivery. I will pay only $1/per gal!If I did not contact Revdex.com they would still be delivering without my permission, despite multiple calls to them requesting to stop delivery.
Sincerely,
[redacted]
The customer is correct in saying that they signed a contract with a cap rate at $3.099. When signing the contract it was explained that they would pay our retail rate. This rate is adjusted daily based on many factors. We cannot always anticipate large drops in the market but we work to adjust...
as soon as possible.
Our customer service representative properly explained the pricing to the customer and they were provided 80% fill upon signing the contract. The customer? agreed to this pricing upon signing the contract.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]. I feel market has dropped and will not work with me I also buy propane from a company called superior they lowered it 50cents a gallon because of market drop I was told if market drops my oil will I had two heart attacks and not working things are tuff if I pay cancel fee it goes down 40cents it makes no sense
Revdex.com Complaint #[redacted]
The account
has been reviewed it has been determined that we have tried to resolve this
matter by requesting copies of proof of payment so that research can be
conducted. Monthly statements are mailed
to the customer’s address reflecting all transactions that...
occurred that
month. Several attempts have been made
to reach the customer to resolve the issues.
The customer is responsible for the balance owed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please release me from contract with no penalty per your offer and we can both move on.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The Capped Pricing plan expired on January 31, 2016. The customer is responsible for cancelling Automatic Delivery, as it states within the pricing contract. Customer was offered payment options and a new low Capped Pricing plan.
Please see additional information sent by company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We sincerely apologize for any inconvenience this incident has caused and will certainly assist in removing the credit inquiry. We can not however deliver oil to this tank as our inspection by two different employees resulted in a determination that the tank is in a condition that is not...
suitable for us to deliver oil safely and without risk to the consumer and/or environment: In accordance with company policy and industry standards, The [redacted]xpress conducts a visual inspection of new customers’ tanks. This inspection typically occurs at the time of the first scheduled delivery. Whether the customer reports that prior deliveries to the tank had been made one week or one year before The [redacted]xpress is engaged as the new fuel oil supplier makes no difference. Indeed, in most instances, The [redacted]xpress is unable to determine how much time may have elapsed since the last delivery, or why the former fuel oil supplier had stopped making deliveries. Tanks corrode over time and may otherwise suffer damage that makes them susceptible to leaking. An oil release from a leaking tank at a residential property may cause significant property loss and environmental damage, and may also impact the health and safety of the residents. For these critical reasons, if either a technician, a driver, or a dispatcher has a concern that a tank is at risk for leaking, oil will not be delivered to that tank. [redacted]s regulations expressly provide that an oil tank owner “shall insure that all tanks and appurtenances including adapters, gaskets and caps are secure, operable and without excessive wear.” [redacted] The customer may obtain services from another company, however we will not deliver oil until we have evidence that the tank being replaced.
[redacted] let me explain your oil delivery to you as I believe, [redacted] has already answered the other questions you had by email yesterday as you never gave us a chance to look into this as we tried contacting you for other reasons to no avail over the previous month or...
so. I am not sure how you would expect to use no oil at your home for heat and hot water as we had a very cold spring and after the April 20th delivery there were another 285 degree days. If we take your adjusted K-Factor for the spring and divide that into the degree days we calculate that you would of used 71 gallons for heat, (285 / 4) by the end of May. The difference of 138 galloons was for hot water for the summer. I find it even more curious in that you were a customer of ours the previous year and you had a delivery in April of2016 and when you resigned with us in November you took 449.2 gallons so although that delivery was made about a month later you took a lot more than this delivery. I don't know how you think you could have hot water for six months and not use any oil? I am not sure if the gauge on your tank stuck in August or if there was a problem with your vent alarm but I can guarantee you from your history as well as from the numbers used to calculate your usage you received that oil. Also just for the record we have a delivery manager, [redacted]z as well as a Customer Service manager, [redacted] who would of been more than happy to look into any of your concerns by simply placing a phone call as I see nothing in our logs nor did anyone speak to you about this prior to your complaints sent to us via email as well as here at the Revdex.com. Although I am 100% sure of your delivery there could of been a mistake made and we would of made it right by you with a phone call as we are here to take care of our customers and not to try to put something over on them. If you have any further questions please feel free to call me directly at 203-368-4273. Sincerely [redacted] General Manager Hop Energy / Kaufman Fuel...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: it does not provide an acceptable response and provides no restitution.The statement about the comparison pricing being COD is entirely false. I have sent an inquiry to Ms. Carol S[redacted] on Jan. 10th. regarding this issue to which I received no response.It clearly showed credit card and cash price comparisons from other local companies. In that instance, none of the prices (including credit card prices) exceeded $1.85/gallon, where I was charged the full cap price of $2.19. This example is attached and more examples were provided previously to Ms. S[redacted].Quick check today proves that the prices remain at that same level. For the record, we do not have a service contract for our furnace, only the delivery contract. Nowhere does the contract specifies that the market price is not determined by the cost of oil for the area. I guess I, the customer, can only blame myself for assuming what the "market" price means. Future customers: beware of this unethical practice. "Market" in no way means price in your market and in no way reflects the actual cost of oil in your market
Secondly, the response provided in no way addresses why the automatic delivery occurred with half tank full. DDM Energy monitors our usage to the gallon and was well aware that 1/2 a tank remains. NONE of prior deliveries occurred this early. ALL prior deliveries took place when the tank had about 1/8 left. As such, we felt no need to inform the vendor our our switching plans. Had the same pattern been followed, the delivery would not have occurred till the fall, due to the warm weather coming. Since our contract would have expired in Sept no delivery was likely to occur in any case. The fact that a delivery took place in April, with half tank full, completely breaking the prior pattern clearly points to a grab for cash prior to season end. This blatant attempt to pad the bottom line is another example of lack of ethics exhibited by this company.Lastly, we have asked for verification of the HVAC system prior to purchase of the home. Our decision to purchase this particular home was based on letters from different vendors showing that any issues are resolved or not existent. We have received 5 such letters for various systems in the house. We had to call 3 vendors back with potential problem resolution. 2 have responded quickly, free of charge, and resolved the issues to our full satisfaction. DDM Energy is the ONLY company that refused to stand behind their own letter. Another example of lack of ethics.We once again request that the fee for the last delivery is waived.
Sincerely,
[redacted]
Revdex.com #[redacted]
Customer had
a signed contract with a fixed price of $3.899/gallon. The last delivery of 123 gallons delivered on
January 21, 2013 will be re-billed at a rate of $2.99/gallon and contract will
be terminated per customer’s request.
Complaint: [redacted]
I am rejecting this response because:
Your company had multiple opportunities to explain to me how to remove my account from your automatic delivery. I received the first phone call in Aug./Sept. and when I told the representative that I no longer wanted your companies services, he did not notify me of the proper procedure to stop delivery. Weeks later I was surprised that I received a 2nd phone call from a different representative asking me to renew my contract again. This was the 2nd time I should have been told what to do to cancel the automatic delivery. But I was not. Finally, after you delivered oil to me on December 28th 2015 (which I did not want) I called your company on January 4th to figure out why I was getting oil delivered. This was the first time I was told that I needed to submit a written statement to cancel automatic delivery. I asked the representative to email me the information I need to cancel the automatic delivery (because I was driving and could not write it down), which she agreed to do. I never received that email. I called the company again January 7th, after not receiving the email of instructions and finally took down the information. Your company had multiple opportunities to explain to me how to cancel my automatic deliveries. Because your representatives did not inform me of the policies of your company, I have to pay for it. That is not acceptable by any standards. If you do not want to accept a payment of $1.39 / gallon for your delivery (the price I was planning on paying when I needed to have an oil delivery) then I would be happy to set up a time for you to send someone over to pick up the oil that you delivered.
The bottom line is that you delivered oil to a customer who thought they had canceled their contract with you. Your employees had multiple opportunities to do the right thing and for whatever reason, they did not. You can not hide behind laws that are meant to protect homeowners from freezing just to take advantage of customers who are not familiar with the laws and policies regarding oil delivery.
Please let me know how you would like to proceed.
Sincerely,
[redacted]
I will credit the account and reverse the late fee. On Thu, Mar 24, 2016 at 10:58 AM, [redacted] <[redacted]> wrote: Our response to the customers rejection is below Our position with regard to our Flat Rate billing process remains that is an accepted, legal and ethical business pratice. We also disagree that listing the part type and part manufacture are a standard business pratice. We identified the part as an igniter. The part number and manufacture is on the part. There are different models and manufactures. We are not in a position with certainty to be able to identify from our records what specific part this is to answer your question. Our apologies for two issues in how we communicate with you as both were mistakes on the part of our employee. They did not follow company policy and because of that confusion was created as well as an unauthorized repair. The $99 diagnosis and travel fee is Monday to Friday during normal business hours. The after hours, weekend and holiday rate is the $129 that I quoted in the response. It's possible that the employee made a mistake by quoting you $99. We have issues a credit to your account of $30 to correct the mistake.I have issues a credit of $259 for the repair work as you stated that it was not authorized by your self prior to the repair. I see where you signed for the repair at the end of the job. Thank you for taking the time to respond so we can make the necessary correction. We will take the opportunity to remind all employees and not just those whom you came into contact with with.
Revdex.com Complaint #[redacted]
In response
to Revdex.com Complaint #[redacted], the account has been researched and the charge has
been credited. The account has an active
service contract which covers the work performed.
After delivering oil with out a contract, I asked them to pump it out, they told me after 3 phone calls they were not able to pump out , after 3 months later they want to pump it out and already ruined my bacemeant remodel !they have a lot of nerve ! Can some one please call me [redacted]
Sorry about the confusion, you are all set balance is $0. Two accounts got mixed up. [redacted]
Please also see attachmentBelow is our response to the complaint We regret that our customer feels that we forced him to buy an oil tank but such was not the case. We did have several miscommunication related to us putting the tank on delivery stop. allowing him to run out of oil and then...
mistakenly making a delivery to a tank that we should not have made. Given the extent of our internal communication failures, we understand why [redacted]feels the way he does. We appreciate him taking the time that he did so that these communication issues on our part can be corrected as we move forward. We have reached out to him by phone to address these issues. Background:There has been no change in liability to where the oil company is now responsible for spills per [redacted] comments in his complaint.. The tank system is the property and responsibility of the customer who owns the system. The responsibility that we have is to point out to the customer potential issues when we see them and in our opinion, if the situation requires we shut down the tank or heating system to protect the homeowner and ourselves. If the homeowner does not agree with our action or recommendation, they are free to chose another provider. Attached is a PDF from the PA Dept of Environmental Protection titled, Tips for Residential Heating Oil Tank Owners. It gives the home owner a self inspection checklist. It states that if the answer is yes to any of the questions, call an oil burner technician for a more detailed inspection and corrective measures. Our technician observed conditions while on an unrelated service call for an tune up. The first question on the check list was a yes. The tank legs were crooked. The third question on the checklist is tank condition which our technician described as showing as showing age according to the customer. The crooked legs were sufficient reason to shut the tank down as it present an unstable condition that is also not in compliance with code and manufactures specification. Once we address just replacing the legs, the tank system would need to be brought up to current NFPA 31 codes. The cooper fill and vent would need to be replace as codes since 2001 no longer allow that material. The oil line would need to be replaced with a coated line to prevent corrosion per the same code. Your then left with an ageing tank that could have and probably does have internal corrosion to some extent which would continue. The proper and cost effective solution is a new oil storage system. [redacted] could have gotten estimates from other companies and either had them install the new system or he could have declined our proposal and chosen another fuel and service provider. We appreciate that he moved in the right direction but are now disappointed, that he feels that we forced him into the transaction. The time line below suggest that Mr.Rodini had several point to stop the new tank installation including the fact that he had a full tank of oil in his old tank and could but did not call a time out at that point. He had plenty of time to recind the transaction.10/29/15 -put account on delivery stop but did not effectively communicate to customer12/10/15 -ran out of oil / dropped 25 gallons with tech12/14/15 -filled tank with 180 gallons of oil which we should not have done.12/15/15 -Customer signs contract for the new tank. Contract contains three day right of recission.12/18/15 - New tank system installed as emergency.12/29/15 - Customer terminates his account.
Complaint: [redacted]
I am rejecting this response because: There was no contract therefore no termination fee! This is the company's second mistake. The first delivery without permission they apologized and we settled for $2/per gal. I am being generous to offer payment, since I did not authorized this delivery. I will pay only $1/per gal!If I did not contact Revdex.com they would still be delivering without my permission, despite multiple calls to them requesting to stop delivery.
Sincerely,
[redacted]
The customer is correct in saying that they signed a contract with a cap rate at $3.099. When signing the contract it was explained that they would pay our retail rate. This rate is adjusted daily based on many factors. We cannot always anticipate large drops in the market but we work to adjust...
as soon as possible.
Our customer service representative properly explained the pricing to the customer and they were provided 80% fill upon signing the contract. The customer? agreed to this pricing upon signing the contract.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]. I feel market has dropped and will not work with me I also buy propane from a company called superior they lowered it 50cents a gallon because of market drop I was told if market drops my oil will I had two heart attacks and not working things are tuff if I pay cancel fee it goes down 40cents it makes no sense
Revdex.com Complaint #[redacted]
The account
has been reviewed it has been determined that we have tried to resolve this
matter by requesting copies of proof of payment so that research can be
conducted. Monthly statements are mailed
to the customer’s address reflecting all transactions that...
occurred that
month. Several attempts have been made
to reach the customer to resolve the issues.
The customer is responsible for the balance owed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please release me from contract with no penalty per your offer and we can both move on.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The Capped Pricing plan expired on January 31, 2016. The customer is responsible for cancelling Automatic Delivery, as it states within the pricing contract. Customer was offered payment options and a new low Capped Pricing plan.