The Customer
signed a Capped Pricing Agreement for the period of 3-16-to 3-31-16. Within the agreement it states that “if our
prevailing retail price for home heating oil drops below the Capped Price (2.69/gal)
during the Pricing Period, then you will pay our prevailing retail price
for
the home heating oil.” Our current market price fluctuates daily. As the contract states, there will be an
early termination fee of $200.00. The
early termination fee will be prorated based on remaining gallons to be
delivered. If the customer would like to
terminate the account, a request in writing must be received and the Early
Termination fee will be charged
The installer returned for the 4th time on January **, and resolved the problem with the dishwasher installation. We apologize for any inconvenience.Elgot
Delays were caused by a number of factors, including unforeseen job conditions(large holes in walls hidden behind cabinets, leaking plumbing pipes and valves which had to be replaced, etc), client change orders and faulty materials ordered and supplied by client from unreliable vendors.Our work was
completed in a workmanlike mannerThe client was charged $by a contractor hired by the client to repair work completed by Elgot as well as work completed by a decorative contractor.The client owes Elgot in excess of $30,
As a full service company we value our reputation and believe that we bring value added service to all our customersThis customer has been on our variable price since they came on board in We regret that the customer has the feeling that were expressed in their letter concerning our pricing
We believe that our prices are fair for the value we bring. The customer is correct in that they had a service agreement, were on automatic delivery, on our budget program and were floating at our variable rateIn accordance with our automatic delivery program, we delivered gallons on 4/21/at the variable price of $per gallonsA second delivery was made on 9/23/for gallons at the variable price of $After receipt of that delivery earlier in the day, the customer called to cancel their account which we did. The customer spoke with our regional credit manager on 10/15/about the status of their accountAn agreement was made that the customer would pay $per month until the balance was cleared in exchange for a $creditThe credit of $was placed on the account on 10/16/and the customer made two paymentThose payments were made in October and December as November was skipped.Enclosed is a transaction history showing the account details and current balance owed of $2,If the customer does not live up to the agreement with our regional credit manager, the $credit will be reversed and the account sent to collections
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me and the matter has been resolved.I would like to add that Elgot did send an installer to resolve the issue on January ***, the day after they failed to show upHowever, they did not schedule an appointment on January ***Instead, the installer showed up unannouncedFortunately, my tenant was home and able to accommodate him, but it was unprofessional and not standard good business practice
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: When I ordered the Gallons of oil I started out with 1/of a gallon tank of oil Approxgallons if the gallons was delivered as the company states I would have had gallons of oilOne week after they supposedly delivered the gallons my gauge showed that I had LESS than when I started.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:All, I respectfully disagree with the business response. Attached are the average PA market prices from the source noted. I don't see any way possible their retail prices could be above the $3.29. In fact, when I stopped in to their customer service department at *** *** they quoted me a retail price over $per gallon. How can that be? I'm not going to waste any more time over the couple of hundred dollars because fortunately I can afford to pay that along with the termination fee However, if this is occurring to older adults on a fixed income as an example, it is certainly a shame because you they can't convince me that this is reputable. If it helps them sleep at night, I'm happy for them. You can close my complaint ***
Weekly Heating Oil and Propane Prices (October - March) *** 08:44:EDT Source: U.SEnergy Information Administration Series Link *** Series Key *** Week of *** NoHeating Oil Residential Price $/gal 3/30/3/23/3/16/3/9/3/2/2/23/2/16/2/9/2/2/1/26/1/19/1/12/1/5/12/29/12/22/12/15/12...⇄ />
*** ***
Revdex.com #***
Customer
signed a Promotional Variable Price contract on March 28, 2014; he then signed
a Fixed Price Agreement to lock in his price at $3.499/gallon on June 19,
2014. The second contract is the most
current contract on file. A signed agreement
is in place and the fixed price per gallon of $will remain in place
Response to
Rejection:
Revdex.com ***
Customer
contract for Fixed Price Agreement is in effect as it was signed in June,
2014. The fixed price per gallon of
$will remain in place
The customers account was canceled as she had requested on April 6, We declined the customer request to go back on our budget program and instead agree for a $per month payment$is the current balance on the account after the last two payments of $in March and April
As the customer has cancelled the account, the balance due is $We will accept the $per month continued payments so long as they are paid on timeHopefully the customer will reconsider and return as an active customer
Per the Customer’s request, the account will be terminated. The Customer is responsible for balance. Written notification is required to discontinue automatic oil delivery.
From: [redacted] Sent: Wednesday, February 25, 2015 8:53 AMTo: '[redacted]Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]
Complaint: [redacted]
I am rejecting this response because:
March 21, 2016Response to [redacted]
The statement "A quote was given for $259 which the
customer approved prior to the repair taking place and the customer signed the
quote on the work ticket." is not exactly true. The technician identified
the failed part, determined he carried a replacement, installed the replacement
then presented the bill. In addition,
by phone I was given a verbal quote of $99 for travel and diagnostics, for
which I was actually charged $129.
The repair of my heating system is not at issue.
[redacted] seems confused with respect to Billing Rights. I'm
in compliance with the terms in that I disputed the charge, requesting more
information about the transaction within the time period permitted for a
billing dispute. [redacted] simply ignored my request until I complained
to the Revdex.com (Revdex.com).
In disputing the $259 charge I requested more information
from Brinker's on 2/11/16. It was a very simple request for a detailed
accounting of the service provided, specifically the part type, part
manufacturer, labor charge and sales tax.
This type of information is routinely provided in a wide variety of
business-to-consumer transactions and is fundamental to all forms of commerce
virtually everywhere. [redacted] has not responded to this request.
This apparent lack of transparency in business practice is not only a concern
for me but for any [redacted] customer. The "Flat rates" are
not posted on their web-site and to my knowledge not available to customers
before or after a service is rendered.
In summary, the answer "We use a Flat rate billing
system" did not provide the information I requested. I understand that they have overhead. They charged $129 for diagnosing the
problem. What is the itemized
justification for a charge of $259 for a part that can be purchased by a
consumer for as little as $20?Respectfully,[redacted]
Complaint: [redacted]
I am rejecting this response because:Date Sent: 2/19/2016 10:57:49 AM Complaint: [redacted] I am rejecting this response because:The service contract should NOT be terminated. That is a 12 month contract that I paid for in full back in August 2015 and is not set to expire until August 2016. If terminated then I should be credited for the remaining months not used. I paid $291.40 for this service contract. The service contract and the oil delivery contract are 2 separate items. Sincerely, [redacted]
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Date Sent: 3/10/2016 3:06:17 PM Complaint: [redacted]I am rejecting this response because: As per the agreement "If our prevailing retail price for home heating oil drops below the Capped Price during the Pricing Period then you will pay our prevailing retail price for home heating oil." The market price was $1.59 when they delivered my home heating oil and charged me $1.99 a gallon. It is unfair that I am obligated to adhere to the agreement by paying a $200 termination fee, while they are not obligated to provide home heating oil at a reasonable market price as written in the contract. This is called price gouging and is illegal and unethical. If they will not waive the $200 termination fee it does not make sense for me to pay it, as I would be paying MORE in a termination fee, then I would be for their overpriced heating oil as the heating season is just about over. In regards to the $1.49 per gallon price I received. Originally I was verbally promised a price of $0.99 a gallon on my first delivery, they actually charged me $1.49, a $0.50 increase from what was agreed upon. Sincerely,[redacted]
Here is our responseThis customer is disputing a delivery made on Dec. 21, 2014. I emailed the customer with a copy of the delivery showing that the delivery was made.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
A refund check in the amount of $269.98 will be issued to the customer. They should receive this check in the mail by the end of the month (February). Thank you.
Revdex.com #[redacted]
Customer
signed a Promotional Variable Price contract on March 28, 2014; he then signed
a Fixed Price Agreement to lock in his price at $3.499/gallon on June 19,
2014. The second contract is the most
current contract on file. A signed agreement
is in place and the...
fixed price per gallon of $3.499 will remain in place.
The Customer
signed a Capped Pricing Agreement for the period of 3-16-to 3-31-16. Within the agreement it states that “if our
prevailing retail price for home heating oil drops below the Capped Price (2.69/gal)
during the Pricing Period, then you will pay our prevailing retail price
for
the home heating oil.” Our current market price fluctuates daily. As the contract states, there will be an
early termination fee of $200.00. The
early termination fee will be prorated based on remaining gallons to be
delivered. If the customer would like to
terminate the account, a request in writing must be received and the Early
Termination fee will be charged
The installer returned for the 4th time on January **, and resolved the problem with the dishwasher installation. We apologize for any inconvenience.Elgot
Delays were caused by a number of factors, including unforeseen job conditions(large holes in walls hidden behind cabinets, leaking plumbing pipes and valves which had to be replaced, etc), client change orders and faulty materials ordered and supplied by client from unreliable vendors.Our work was
completed in a workmanlike mannerThe client was charged $by a contractor hired by the client to repair work completed by Elgot as well as work completed by a decorative contractor.The client owes Elgot in excess of $30,
As a full service company we value our reputation and believe that we bring value added service to all our customersThis customer has been on our variable price since they came on board in We regret that the customer has the feeling that were expressed in their letter concerning our pricing
We believe that our prices are fair for the value we bring. The customer is correct in that they had a service agreement, were on automatic delivery, on our budget program and were floating at our variable rateIn accordance with our automatic delivery program, we delivered gallons on 4/21/at the variable price of $per gallonsA second delivery was made on 9/23/for gallons at the variable price of $After receipt of that delivery earlier in the day, the customer called to cancel their account which we did. The customer spoke with our regional credit manager on 10/15/about the status of their accountAn agreement was made that the customer would pay $per month until the balance was cleared in exchange for a $creditThe credit of $was placed on the account on 10/16/and the customer made two paymentThose payments were made in October and December as November was skipped.Enclosed is a transaction history showing the account details and current balance owed of $2,If the customer does not live up to the agreement with our regional credit manager, the $credit will be reversed and the account sent to collections
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me and the matter has been resolved.I would like to add that Elgot did send an installer to resolve the issue on January ***, the day after they failed to show upHowever, they did not schedule an appointment on January ***Instead, the installer showed up unannouncedFortunately, my tenant was home and able to accommodate him, but it was unprofessional and not standard good business practice
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: When I ordered the Gallons of oil I started out with 1/of a gallon tank of oil Approxgallons if the gallons was delivered as the company states I would have had gallons of oilOne week after they supposedly delivered the gallons my gauge showed that I had LESS than when I started.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:All, I respectfully disagree with the business response. Attached are the average PA market prices from the source noted. I don't see any way possible their retail prices could be above the $3.29. In fact, when I stopped in to their customer service department at *** *** they quoted me a retail price over $per gallon. How can that be? I'm not going to waste any more time over the couple of hundred dollars because fortunately I can afford to pay that along with the termination fee However, if this is occurring to older adults on a fixed income as an example, it is certainly a shame because you they can't convince me that this is reputable. If it helps them sleep at night, I'm happy for them. You can close my complaint ***
Weekly Heating Oil and Propane Prices (October - March) *** 08:44:EDT Source: U.SEnergy Information Administration Series Link *** Series Key *** Week of *** NoHeating Oil Residential Price $/gal 3/30/3/23/3/16/3/9/3/2/2/23/2/16/2/9/2/2/1/26/1/19/1/12/1/5/12/29/12/22/12/15/12...⇄ /> *** ***
Revdex.com #***
Customer
signed a Promotional Variable Price contract on March 28, 2014; he then signed
a Fixed Price Agreement to lock in his price at $3.499/gallon on June 19,
2014. The second contract is the most
current contract on file. A signed agreement
is in place and the fixed price per gallon of $will remain in place
Response to
Rejection:
Revdex.com ***
Customer
contract for Fixed Price Agreement is in effect as it was signed in June,
2014. The fixed price per gallon of
$will remain in place
The customers account was canceled as she had requested on April 6, We declined the customer request to go back on our budget program and instead agree for a $per month payment$is the current balance on the account after the last two payments of $in March and April
As the customer has cancelled the account, the balance due is $We will accept the $per month continued payments so long as they are paid on timeHopefully the customer will reconsider and return as an active customer
Per the Customer’s request, the account will be terminated. The Customer is responsible for balance. Written notification is required to discontinue automatic oil delivery.
From: [redacted] Sent: Wednesday, February 25, 2015 8:53 AMTo: '[redacted]Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]
Good Morning.
This issue has been resolved and...
I received a call.
Thank you,
[redacted]%3
Complaint: [redacted]
I am rejecting this response because:
March 21, 2016Response to [redacted]
The statement "A quote was given for $259 which the
customer approved prior to the repair taking place and the customer signed the
quote on the work ticket." is not exactly true. The technician identified
the failed part, determined he carried a replacement, installed the replacement
then presented the bill. In addition,
by phone I was given a verbal quote of $99 for travel and diagnostics, for
which I was actually charged $129.
The repair of my heating system is not at issue.
[redacted] seems confused with respect to Billing Rights. I'm
in compliance with the terms in that I disputed the charge, requesting more
information about the transaction within the time period permitted for a
billing dispute. [redacted] simply ignored my request until I complained
to the Revdex.com (Revdex.com).
In disputing the $259 charge I requested more information
from Brinker's on 2/11/16. It was a very simple request for a detailed
accounting of the service provided, specifically the part type, part
manufacturer, labor charge and sales tax.
This type of information is routinely provided in a wide variety of
business-to-consumer transactions and is fundamental to all forms of commerce
virtually everywhere. [redacted] has not responded to this request.
This apparent lack of transparency in business practice is not only a concern
for me but for any [redacted] customer. The "Flat rates" are
not posted on their web-site and to my knowledge not available to customers
before or after a service is rendered.
In summary, the answer "We use a Flat rate billing
system" did not provide the information I requested. I understand that they have overhead. They charged $129 for diagnosing the
problem. What is the itemized
justification for a charge of $259 for a part that can be purchased by a
consumer for as little as $20?Respectfully,[redacted]
Complaint: [redacted]
I am rejecting this response because:Date Sent: 2/19/2016 10:57:49 AM Complaint: [redacted] I am rejecting this response because:The service contract should NOT be terminated. That is a 12 month contract that I paid for in full back in August 2015 and is not set to expire until August 2016. If terminated then I should be credited for the remaining months not used. I paid $291.40 for this service contract. The service contract and the oil delivery contract are 2 separate items. Sincerely, [redacted]
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Date Sent: 3/10/2016 3:06:17 PM Complaint: [redacted]I am rejecting this response because: As per the agreement "If our prevailing retail price for home heating oil drops below the Capped Price during the Pricing Period then you will pay our prevailing retail price for home heating oil." The market price was $1.59 when they delivered my home heating oil and charged me $1.99 a gallon. It is unfair that I am obligated to adhere to the agreement by paying a $200 termination fee, while they are not obligated to provide home heating oil at a reasonable market price as written in the contract. This is called price gouging and is illegal and unethical. If they will not waive the $200 termination fee it does not make sense for me to pay it, as I would be paying MORE in a termination fee, then I would be for their overpriced heating oil as the heating season is just about over. In regards to the $1.49 per gallon price I received. Originally I was verbally promised a price of $0.99 a gallon on my first delivery, they actually charged me $1.49, a $0.50 increase from what was agreed upon. Sincerely,[redacted]
Here is our responseThis customer is disputing a delivery made on Dec. 21, 2014. I emailed the customer with a copy of the delivery showing that the delivery was made.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
A refund check in the amount of $269.98 will be issued to the customer. They should receive this check in the mail by the end of the month (February). Thank you.
Revdex.com #[redacted]
Customer
signed a Promotional Variable Price contract on March 28, 2014; he then signed
a Fixed Price Agreement to lock in his price at $3.499/gallon on June 19,
2014. The second contract is the most
current contract on file. A signed agreement
is in place and the...
fixed price per gallon of $3.499 will remain in place.
Complaint: 10594145
I am rejecting this response because:Please see attachment
Sincerely,
Kathleen Parsons