Bradley Maintenance Services, LLC

I apologize for the inconvenience causedIt is true that the fares are not constant and it keeps changing until the booking is confirmed Based on the discussion you had with us, we spent some good time on your itineraries and left no stone unturned to ensure that she provides you with the best possible fare with lowest connection time for your travelWe had blocked itineraries for you and wanted an e-mail confirmation from your end to process the request and confirm the bookingBut we did not hear back from youAnd we have refunded complete amount to you which was charged on your old reservation Once again we deeply regret for the inconvenience caused for unexpected and rare situation

Complaint [redacted] I am rejecting this response because: Why did you confirm my seat and did not confirm others? That is unaccetableI had immediately called the people after I got confirmation for my ticket and they said I will get other confirmation in a while, when I dint get other confiramtion next day and I called, they said they submitted wrong DOB for my child (for your information I dint change any DOB after booking, neither was I aware if it can be changed) and hence airline declined other bookings I want compensation for my loss because of this half booking and all the hassles I had to go thru, as well as higher price I had to pay Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: You have selected a part of my response and showing me as per your convenienceWith that logic, you have mentioned in your response that "IndianEagle provide comprehensive travel services"What does comprehensive means? As per dictionary "Complete or including all elements"In my case you just acted as an agent who just wanted to make money and then left us alone to sufferYou don't have any information apart from selling tickets, right? The expectation was that you should make us aware of any issues we may encounter in our travelWe do not expect you to get us visa but you must have provided the informationElse your website and your agents should clearly mention that you don't know anything about visa, airport rules and you just provide tickets.Do you mean that airline rescheduling charges changes every time we book tickets? This is another lie you are telling meYou should be graceful enough to at least accept facts and not boastWhat do you expect me to do? Should I consider that you are not at all in helping mode and I should go ahead and take further actions? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: its not reasonable Regards, [redacted]

Dear Team,We understand the concern that customer has raised regards his cancellation and the refund process which involves two transactionStep:Debiting the cancellation fee and Step:Crediting the refund to the customers account by the airlines in 2-business weekThis two step process for cancellation and refund of the ticket is the common industrial practices and IndianEagle follows the same processWe have once again reconfirmed with the Airlines about the refund status and we see that the refund has already been processed on 23rd Oct' and the amount should reflect in the customers account in the next few days.We have been continuously following up with th airlines to ensure that the refund is processed as per expected time lines, so that the customer gets his refund at the earliest.Thank you,

We are very sorry to hear this from our clientAt IndianEagle, it is always are endeavor to support our customers end to end from booking to completion of the trip In your case too we left no stone unturned to ensure that we were able to extend our fullest support in order to get full refund on your bookingBut airlines denied offering refund for the below reason1) You have booked tickets with trip id: [redacted] on 27th Feb’which are non-refundable from (New York to Abu Dhabi to Hyderabad) with one stopover flightAnd the other reservation which you have booked with other agency is with multiple stop as onward (New York to Abu Dhabi to Hyderabad) and return (Hyderabad to Delhi to Abu Dhabi to New York)For which airlines refused to accept it as duplicate booking based on mismatch of route 2) Since the ticket are non-refundable airlines denied processing refund on the ticket However we have still offered you a refund on non-refundable ticket by paying penalties of USD for which you have denied accepting the penalty Since we have offered our full support to get the refund on your ticket, but there was no response from your end to accept the penaltiesHence we will not consider this complaint Please let us know if you want us to process refund with penalty of USD

We deeply regret for the inconvenienced caused Client has booked the tickets which are Non-Refundable as per the rule of the ticketsHence we have requested him to contact Airlines to get refund for his bookingBut later we have requested Airlines and change the rule of the ticket and process full refund on client's credit card as on 23rd Dec'and the same amount would be reflecting on his bank statement within 2-business weeksWe once again offer our apologies for the inconvenience causedThank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We deeply regret for the inconvenience causedWe completely understand your situation in not receiving the confirmed eTicket copy due to technical glitch with the airlines system for which we could not generate airlines confirmation code to confirm your bookingWe are very sorry to say that, this issue is not by us and we have no control over the fare and in generating the confirmation codeWe left no stone unturned to help you in getting the booking confirmed by speaking to airlinesBut unfortunately the airlines were facing this issue with all the travelers for that particular dayHence we did not charge your card and did not issue your ticketWe once again offer our apologies for the inconvenience that you experienced for some unexpected reason

Thank you for your email!We would like to express our deepest regret for the inconvenience caused by this unintentional and rare situation to Mr***At IndianEagle, it is always our endeavor to support our customers end to end from booking to completion of the trip.The unfortunate experience to Mr[redacted] was an account of technical glitch at our end whethe cancellation charges was wrongly updated to the customer when he visited our website for online cancellation of his Air Ticket The cancellation charges per travel by the airlines is $but when Mr[redacted] visit our website to cancel his ticket he was charged only $per traveler on account of the technical issueOur internal audit mechanism identified this error and we accordingly contacted the traveler to communicated the sameSince Mr[redacted] expressed his displeasure and also considering the fact that this rare mistake was on account of a technical problem from our side, we have decided to absorb the loss and not charged the additional $per ticket on customers accountWe have already communicated this to Mr [redacted] and initiated the process to refund as per customer request.Thank you,

Hi Team - We were able to close this issueYou can check with the reviewer and close this complaintThanksIndianEagle.com

Dear [redacted] , As we informed you earlier at the time of booking that we do not deal with Visa’s. We are just a Travel Agents. We can only help you to get the ticket issued based on your agreement. Even in your case too we have informed you to check with Embassy as we do not have any information about the visa. And to reschedule the ticket we need to interact with Airlines and then offer you the New Flight details along with Change Fee and Fare Difference as per your new dates. We have no control on you’re the fares. Please understand as we have only right to issue the ticket as offered by Airlines. We apologies for the inconveniences caused ! Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and this is a jokeThey kept telling me that they will check the airlines and get back to me in about 2-hrs time, but they never call you or email youThe business simply ignores you once your tickets are booked and they cash in your money - plain simple.Now that the date for my intended return date is past, I don't see a point in arguing with such unprofessionalsLesson learntNone of my friends/ families/ colleagues are booking tickets from them
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
This is an update on Revdex.com Dispute # *** As noted in my previous message, an employee of the business, Indian Eagle, contacted me via phone to resolve the disputeI have accepted a partial refund and agreed to close this complaintI could not figure out a way to do it on Revdex.com site using the link to view the complaint sent earlierCould you please let me know how to do it? Thanks. Regards,***
Regards,
*** ***

We are very sorry to hear this from our clientAt IndianEagle, it is always are endeavor to support our customers end to end from booking to completion of the trip In your case too we left no stone unturned to ensure that we were able to extend our fullest support in order to get full refund on your bookingBut airlines denied offering refund for the below reason1) You have booked tickets with trip id: *** on 27th Feb’which are non-refundable from (New York to Abu Dhabi to Hyderabad) with one stopover flightAnd the other reservation which you have booked with other agency is with multiple stop as onward (New York to Abu Dhabi to Hyderabad) and return (Hyderabad to Delhi to Abu Dhabi to New York)For which airlines refused to accept it as duplicate booking based on mismatch of route 2) Since the ticket are non-refundable airlines denied processing refund on the ticket However we have still offered you a refund on non-refundable ticket by paying penalties of USD for which you have denied accepting the penalty Since we have offered our full support to get the refund on your ticket, but there was no response from your end to accept the penaltiesHence we will not consider this complaint Please let us know if you want us to process refund with penalty of USD

Complaint # *** Our Response *** This to keep the traveler informed that his tickets were very much confirmed with the Ticket Number: (for Round Trip Travel) generated by the Airlines in the Airlines systemAnd we
also we see that travelers has completed in onward journey on the same ticket We got to hear from the traveler that Airlines did not allow him to board the Return journey on the same ticketsWe are in contact with the Traveler and with the Airlines to see how best we can support the traveler to resolve this issue Once again, we would like to express our deepest regrets for the inconvenience caused Thank you, *** Appreciate your support! -- Yours in service, *** Customer Care Team

Complaint: ***
I am rejecting this response because:First, if IndianEagle noticed a canceled segment, they should have determined the reason for the change by contacting me and/or airlineAt the least, after making a change arbitrarily, without my authorization, based on their own assumptions, they should have notified me of this change which, as noted in my original complaint, they did notI was in the dark completely about these background happenings and spent several hours in the airline office before getting to know what has happened.Secondly, when I contacted IndianEagle the same day of my airline office visit about this issue, their agents, of them, did not disclose what had really happened and charged me a price for what they called re-issuance of my tickets (change penalty + fare difference) but which I suspect as new one-way ticketsAn agent of IndianEagle contacted me on Dec29, 2016, to discuss this issue and it is still on-going as to how it can be resolved amicablyThey have offered to refund a portion of this "re-issuance" amount, which I think proves my suspicion.The last message received from IndianEagle in a reply to my email askinn for update has noted an on-going discussion between them and the airline and requesting more time to resolve this issueI am willing to give them a little bit more time but I believe this dispute/case should be open until IndianEagle and I come to an agreement on the best way to close this dispute at which time I will send a message to close it.Thanks for everyone involved in resolving this dispute
Regards,
***

Dear *** *** ***Thank you for your response.This is to keep you informed that, we can’t release the refund on your ticket without charging your cardAs per your Cancellation Request online, you have agreed for all the Terms and Condition and only then you have requested for a refund on your bookingAnd you have also agreed to get the refund of USD with deduction of the penalty which is already initiated on the same day.Since we could not hold on your refund as you were looking for the fund to be credited back to your account from the Airlines on your cancellationHence we have gone ahead and charged USD for all the three travelersto process the refund on the same ticket.Note : - You Bank has very clearly declared over the 3way call conference that these transaction are not a Fraudulent Transaction .Also, I would like to keep you informed & request you to go through the terms & condition mentioned on our website regarding the Cancellation Policies & Fees. Exchange and Cancellation Policies & Fees Many of the tickets booked with IndianEagle are non-refundableIn certain cases, your request for cancellation and refund may be granted by the airline if you cancel the trip by calling our customer service department before hours of the scheduled departureThe cancelled trip may not be refunded in cash, but it can be exchanged for another trip with the same airline and for the same traveler, in futureAirlines levy a penalty, and a fare difference may arise in these casesUsually, the credit for the cancelled trip is valid for a limited period of timeYou are required to check and confirm the specific expiry date with the airline directlyYou must book another trip with the same airline by paying an additional amount (in case of fare increase) within the expiry date, to avoid the loss of the credit.We cancel a confirmed trip only if it is permitted by the relevant airlineWe reserve the right to levy a cancellation fee of up to $per ticket at the time of cancelling a confirmed tripThe penalty by airlines, airlines' cancellation / exchange policy and fare difference are out of or control

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThanks to Indian Eagle for the excellent support and making this trip easier for me
Regards,
*** ***

Dear *** We are very sorry to say that we cannot process any refund on your bookingOur explanation would still remain the same as per our previous response Comprehensive services means which can be controlled by us with the services like: Change of Dates, Seat selection ect till the ticket in under our controlBut in your situation you have used your onward journey and the flight were reschedule by the Airlines which is not in our control as a Travel AgencyPlease understand as we do not take control over the Airports, Airlines Fare or on the Visa InformationWe still stand by the same explanationThank you,