Bradley Maintenance Services, LLC

We would like to express our deepest regret for the inconvenience caused by this unintentional and rare situationAt IndianEagle, it is always are endeavor to support our customers end to end from booking to completion of the tripIn your situation too we tried our best to help you in extending
your ticket more than a yearAs per our records we see that you have booked this ticket on: August 03, with trip id : RJIVNRQP1J and your ticket has a validity to use on or before August 03, And same has been communicated to you over the phone by our customer care teamWe do not have any right to extend the validity beyond the rule provided by the airlinesWe also tried to have a three way conference with Airlines to make it clear of extending your ticket, even Airlines has denied to extend the ticket more than a year as ticket will not have any value after one yearWe cannot extend any of the ticket more than a year from the time of purchase as per the Airlines ruleOnce again, we would like to express our deepest regrets for the inconvenience causedThank you,

We completely understand your situation and we regret for the inconvenience causedWe once again checked with both the Airlines today and they have agreed to process refund based on the conversation that we and you had with Airlines Hence we have released the full refund to your account and the same amount will reflect within 3-business weeks in your bank statementOnce again we deeply regret for the inconvenience caused for unexpected and rare situation

Complaint: ***
I am rejecting this response because:You have selected a part of my response and showing me as per your convenienceWith that logic, you have mentioned in your response that "IndianEagle provide comprehensive travel services"What does comprehensive means? As per dictionary "Complete or including all elements"In my case you just acted as an agent who just wanted to make money and then left us alone to sufferYou don't have any information apart from selling tickets, right? The expectation was that you should make us aware of any issues we may encounter in our travelWe do not expect you to get us visa but you must have provided the informationElse your website and your agents should clearly mention that you don't know anything about visa, airport rules and you just provide tickets.Do you mean that airline rescheduling charges changes every time we book tickets? This is another lie you are telling meYou should be graceful enough to at least accept facts and not boastWhat do you expect me to do? Should I consider that you are not at all in helping mode and I should go ahead and take further actions?
Regards,
*** ***

Dear *** *** , We deeply regret for the inconvenience caused! We at Indianeagle always believe to provide best support to our travelers from the time of booking of the ticket till the travel completionAs per our records we see that you have contacted us on : 24th May’to book a new
ticketsAnd as per your request we have blocked couple of itineraries and sent it for your review and confirmationAnd on same day you have reviewed and paid for one of the blocked itinerary by providing your Credit Card detailsI am sure you would have review the booking before paying for the tickets as it is a matter of booking an International Tickets but which is missed from your endAnd on 25th May’we also sent you the Confirmed eTicket copy to your registered email id : *** which is booked from your end with your Credit Card details, there was a second chance for you to pay attention on your travel datesLater there is no conversation with us on the booking and on 23rd Jun’you have called asking for the Change of Dates for which we have quoted Change Penalty and the Fare Difference of USD as per the Airline rulesFor which you have rejected stating that we have booked the ticket with the wrong travel datesWe tried our best to get lower fare difference to revalidate your ticket on you required datesOnce again, we would like to express our deepest regrets for the inconvenience causedThank you,

We deeply regret for the inconvenienced caused. As per your request we have immediately contacted Airlines support desk as we need to ensure that they have agreed to cancel your booking based on the medical documents shown at the counter before travelingOnce we received the confirmation by
the airlines we have requested client to submit same medical documents to us to get full refund processed from our end Finally we have received the document on 01st Dec'and we have sent it to airlines and process full refund on client's credit card as on 02nd Dec'and the same amount would be reflecting on his bank statement withing 2-business weeks.We also tried reaching our client over the phone but we are getting message as "Contact person is not answering any call at this movement".We once again offer our apologies for the inconvenience caused.Thank you,

Complaint: ***
I am rejecting this response because, it is more than weeks since the trip got cancelled. I spoke to both the airlines(Alaskan Airlines and Emirate Airlines representativesEmirates airlines agreed to refund the full amount and indicated that there was no request made for refund by SkyBird AgentSkyBird is the middleman between the airlines and Indian Eagle and they need to ask for a refund. The initial time line that Indian Eagle representative gave me was weeks to process the refundIt is now almost double the time they promisedI would like my refund to be processed first and they can settle the matter with their partners afterwards
Regards,
*** ***

We understand your situation. As per your last response we have received your email which was sent to you by the Airlines. Hence we have gone ahead and rescheduled your ticket as per your requested dates and we have sent you the confirmed eTicket copy for your review and confirmation. Hope we were able to assist you with all your queries. Do let us know if you need any help from our end. Thank you.

Complaint # [redacted] : Our Response [redacted] We would like to express our deepest regret for the inconvenience caused by this unintentional and rare situation. At IndianEagle, it is always our endeavor to support our customers end to end from booking to...

completion of the trip.   In this case too we left no stone unturned to ensure that we were able to extend our fullest support in getting travelers tickets confirmed. As per records we see that travelers tickets were unconfirmed with canceled segments. Usually Airlines release the booking before to the departure date due to Schedule Change or Flight Cancelled.  Hence we worked with the Airlines and got travelers tickets reconfirmed to have hassle free boarding for his flights.   Later we got to know from the traveler that he had requested Airlines to keep his tickets open status by removing the segments from the reservation which was not documented in the reservation by the Airlines.   Since, we had no information or visibility reflecting on your booking by the Airlines or from the Traveler. We are in contact with the Traveler and with the Airlines to see how best we can support the traveler to resolve this issue.   Once again, we would like to express our deepest regrets for the inconvenience caused.   Thank you, [redacted]   Appreciate your support !   -- Yours in service, [redacted] Customer Care Team

We deeply regret for the inconvenience caused! We at IndianEagle always believe to provide the best fares for our customers, at the same time extend our support to clarify & resolve the concerns of all our passengers. As per our records we see that you have booked the ticket with Trip...

ID : [redacted] for USD 3296.88 for 3 travelers.Later on : 13 Jan’17 you have canceled the booking online with the cancellation fee of USD 300.00 per traveler and accepted the refund amount of USD 2426.88 . As per your request we have charged of USD 300.00 / per traveler which is the part of your cancellation request to process refund on your booking by the Airlines.Before making transaction we have contacted you to keep you informed that the amount of USD 300.00 will be charged on your card but for which you have denied accepting on the same card ending: 8290. Hence we tried multiple times to get your alternative card details to charge as agreed by you but there was no answer from your end. Hence we charged your card to release the funds to your account on the cancelled ticket.Please understand that without charging the services we cannot process any refund on the ticket.We had 3 way call conversation with your bank and discuss regarding this issue and Ms [redacted] from Bank has clearly said that these transaction is not a fraudulent charge but an authorized transaction made by you.Thank you,Tell us why here...

Complaint: [redacted]
I am rejecting this response because:these terms were not shown to me while cancelling.even the amount shown on the site while trying to cancel was not in line with any rule.and the moment you asked my permission to charge my card, I clearly told NO.So definitely, your charge is fraud. And about the bank, I will initiate a complaint with consumer financial protention bureau if they dont raise my dispute against your fraud transaction.I need refund of your unauthorised fraud charges of $300 (3 times $100). Please refer attached for proof.
Regards,
[redacted]

We deeply regret for the inconvenienced caused.  Client has booked the tickets which are Non-Refundable as per the rule of the tickets. Hence we have requested him to contact Airlines to get refund for his booking. But later we have requested Airlines and change the rule of the ticket and...

process full refund on client's credit card as on 23rd  Dec'15 and the same amount would be reflecting on his bank statement within 2-3 business weeks. We once again offer our apologies for the inconvenience caused. Thank you,

We are very sorry to hear this from our client. At IndianEagle, it is always are endeavor to support our customers end to end from booking to completion of the trip.   In your case too we left no stone unturned to ensure that we were able to extend our fullest support in...

order to get full refund on your booking. But airlines denied offering refund for the below reason. 1)     You have booked tickets with trip id: [redacted] on 27th Feb’16 which are non-refundable from (New York to Abu Dhabi to Hyderabad) with one stopover flight. And the other reservation which you have booked with other agency is with multiple stop as onward (New York to Abu Dhabi to Hyderabad) and return (Hyderabad to Delhi to Abu Dhabi to New York). For which airlines refused to accept it as duplicate booking based on mismatch of route 2)     Since the ticket are non-refundable airlines denied processing refund on the ticket.   However we have still offered you a refund on non-refundable ticket by paying penalties of USD 450.00 for which you have denied accepting the penalty.   Since we have offered our full support to get the refund on your ticket, but there was no response from your end to accept the penalties. Hence we will not consider this complaint.   Please let us know if you want us to process refund with penalty of USD 450.00.

I apologize for the inconvenience caused. It is true that the fares are not constant and it keeps changing until the booking is confirmed.   Based on the discussion you had with us, we spent some good time on your itineraries and left no stone unturned to ensure that she provides...

you with the best possible fare with lowest connection time for your travel. We had blocked 2 itineraries for you and wanted an e-mail confirmation from your end to process the request and confirm the booking. But we did not hear back from you. And we have refunded complete amount to you which was charged on your old reservation.   Once again we deeply regret for the inconvenience caused for unexpected and rare situation.

Wedeeplyregretfor the inconvenience caused!  We at Indianeagle always believe to provide best support to our traveler from the time of booking of the ticket till the travel completion.In your case too we tried to offer you the best & low fare ticket. As per our records we see that you...

had booked the ticket with [redacted] operated by [redacted] for USD 3016.00 for 3 tickets (per ticket $1005.00). But the ticket had a rule stating that you will not be able to cancel the booking nor will be able to make any changes to your reservation.  To avoid any inconvenience to you later we proactively called and offered you ticket with [redacted] for USD 3.933.79 with changeable and refundable rule on your booking.However after your confirmation in accepting the ticket which Non-Changeable and Non-Refundable we went ahead and confirmed the booking with the same promised fare of USD 3016.00 and sent you the confirmed eTicket copy to your registered email id.We once again apologize for the confusion caused. We were onlytrying to help you get the right tickets with the best fare. We don’t intend to mislead our customers and later face challenges with their travel.  We give our customers complete information about the ticket and its rules to avoid any hassle now or during their travel. Thank you,

Complaint: [redacted]
I am rejecting this response because: I had clearly asked them to deduct the fees from my refund. I have the email which clearly tells them not to put a charge on that card. I have not accepted anywhere to have an additional charge on my card. The business is playing fraud here. Even their website did not give me these infirmation while trying to cancel. Also the website did not give me an option to select passenger while cancelling. And ehen I said this on phone, their agent simply told, it is always better to cancel and rebook, to cover up their faults. I want me card to be refunded of these fraud charges from cheaters at Indian Eagle.
Regards,
[redacted]

We would like to express our deepest regret for the inconvenience caused by this unintentional and rare situation. At IndianEagle, it is always are endeavor to support our customers end to end from booking to completion of the trip. In your situation too we are trying our best with the Airlines to...

get the full refund on your ticket. Please do understand that it will take some time as there are two different Airlines involved in your booking for which the refund is been delay. We are doing everything we can to resolve and have the refund processed from the Airlines. I understand that it has taken long time and we have kept you posted on the refund status for which we have already escalated. We completely regret for the inconvenience, this is completely unfortunate that you have to go through all these hassle. Thank you,

Dear [redacted]We would like to express our deepest regret for the inconvenience caused by this unintentional and rare situation. At Indian Eagle, it is always are endeavor to support our customers end to end from booking to completion of the trip. In your case we let no stone unturned to...

ensure that we were able to extend our fullest support at Bombay , India. (BOM) Airport as soon as you called our customer services. At the same time we were able to find your alternative flight as suggested by the Airlines for which you have agreed to reschedule your ticket from Bombay, India. (BOM) – Washington, Dulles USA(IAD).As per your travel plan we have kept you informed about the need of Transit Visa at the time of booking and we also informed you to reconfirm the same with the Embassy before your travel. We at IndianEagle offer only Air ticket and we do not support on any Visa Information. As a Travel Specialist we can only suggest about the requirement of Visa based on your travel route but not with complete information as the rules with Embassy keep changing as per the Government. Hence we have sent you an email with requirement of Visa and we have also asked you to reconfirm the same with Embassy.However you have also mentioned in your complaint that you have tried reaching Embassy and got the update about the transit visa, hence we will not be responsible in this situation. However we tried our best to reschedule your ticket for the next day but we need to follow the rule as per your ticket. As per the Airlines we need to collect Change Fee and Fare Different as per your new dates same has been collectedOnce again, we would like to express our deepest regrets for the inconvenience caused.Tell us why here...

Hi Team - We were able to close this issue. You can check with the reviewer and close this complaint. ThanksIndianEagle.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: As per email received from Indian Eagle, any traveler who holds a valid US visa doesn't need French transit visa. We all hold a valid US visa and still we were not allowed to board the plane. We did inquire with the French embassy as well and as per the discussion with a representative from French Embassy, a traveler having valid US visa doesn't need transit visa if she/ he not going out of the airport. Finally it was revealed that CDG airport has a rule that any traveler cannot wait on airport for more than 5 hours. There was no way for us to know this rule. As a travel agent you are expected to make us aware of such localized rules. Moreover, the support you are claiming was not there at all. Firstly, we were told to wait for 10 hours until the airline office opens in US. Until then the flight was already gone. Then we had to call several times to seek assistance. I was on the phone for few hours with the representative and she was plainly denying the responsibility. We called Air France to see if they can give us alternate flight, but they said that as it was booked through an agent, we should pursue the agent to give negotiated price. We forced Indian Eagle agent to call Airline to find alternate booking. And she was just passing the message from the airline. We were asked to pay $1800 per person in addition to the original ticket for and alternate booking, which was way more that I would have got otherwise. There was no negotiation efforts made and no other support. Just denial of any responsibility, which you are still doing. Airline was asking $100 rescheduling fee but IE was asking $300, so in this situation also IE was worried about earning money for themselves.This is an unethical way of doing business as you claim that you are just trying to make commission out of the tickets and do not provide any other support. This is nowhere mentioned on your website or not communicated by any of your representative. We trusted on you as a travel agent, who can alert us of an unwanted situation and can help us out even if we get into. But we were just left alone on our fate to struggle, which is unacceptable. 
Regards,
[redacted]