Bradley Maintenance Services, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Team,We understand the concern that customer has raised regards his cancellation and the refund process which involves two transaction. Step:1 Debiting the cancellation fee and Step:2 Crediting the refund to the customers account by the airlines in 2-3 business week. This two step process for...

cancellation and refund of the ticket is the common industrial practices and IndianEagle follows the same process. We have once again reconfirmed with the Airlines about the refund status and we see that the refund has already been processed on 23rd Oct'15  and the amount should reflect in the customers account in the next few days.We have been continuously following up with th airlines to ensure that the refund is processed as per expected time lines, so that the customer gets his refund at the earliest.Thank you,

We deeply regret for the inconvenience caused in processing refund of $615.00. We are doing everything we can to resolve and have the refund processed from the Airlines. I understand that it has taken long time and we have kept you posted on the refund status for which we have already...

escalated. We can assure you that this will be resolved in next two weeks. In case this is not getting resolved from the Airlines we will have the refund processed from our end for sure. We completely regret for the inconvenience, this is completely unfortunate that you have to go through all these hassle.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: You have selected a part of my response and showing me as per your convenience. With that logic, you have mentioned in your response that "IndianEagle provide comprehensive travel services". What does comprehensive means? As per dictionary "Complete or including all elements". In my case you just acted as an agent who just wanted to make money and then left us alone to suffer. You don't have any information apart from selling tickets, right? The expectation was that you should make us aware of any issues we may encounter in our travel. We do not expect you to get us visa but you must have provided the information. Else your website and your agents should clearly mention that you don't know anything about visa, airport rules and you just provide tickets.Do you mean that airline rescheduling charges changes every time we book tickets? This is another lie you are telling me. You should be graceful enough to at least accept facts and not boast. What do you expect me to do? Should I consider that you are not at all in helping mode and I should go ahead and take further actions? 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: its not reasonable
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:Today (11th July 2016) I have received a response from the United Airline Customer Service saying that I have one full year to reschedule my travel plan from the date original ticket was issued by the agency without losing the ticket's value. Although I need to pay extra charges.Now, I can forward the same email to Indian eagle for clarifying the matter if they ask me to or call me for rescheduling the travel plan. Request Indian Eagle to please modify my existing itinerary ASAP because according to United Airline this need to be done before 4th Aug 2016. Thanks.Regards,[redacted]

Dear [redacted] When we were able to confirm the family booking, why do we miss on your child booking to be confirmed?  Regarding Age Details, You can always change the DOB details in the booking one before to your travel as well. But in your situation AGE is not the factor. The fact is with the fare unavailability to confirm her booking. As per the Airlines System the fare was available only for 3 travelers(Family) booking hence we could confirm  it. But there was not even one seat available after we picked with 3 seats in other reservation. Please understand, as per Airlines system if the seat for that fare is fill we need to book the ticket in the other fare to ensure that you travel together. We can’t not hold the seats for the same fare as we can’t guaranteed on the fare unless we confirm the booking. Thank you,

Complaint: [redacted]
I am rejecting this response because: It was one purchase from my end. How can they confirm one ticket and reject others when we are all traveling together. They told me that they gave wrong age details for my daughter which resulted in ticket rejection from airline. While I gave them correct DOB. They have to compensate me as I later paid at least 400$ more for each ticket else. 
Regards,
[redacted]

Dear [redacted], As we informed you earlier at the time of booking that we do not deal with Visa’s. We are just a Travel Agents. We can only help you to get the ticket issued based on your agreement. Even in your case too we have informed you to check with Embassy as we do not have any information about the visa. And to reschedule the ticket we need to interact with Airlines and then offer you the New Flight details along with Change Fee and Fare Difference as per your new dates. We have no control on you’re the fares. Please understand as we have only right to issue the ticket as offered by Airlines. We apologies for the inconveniences caused !  Thank you,

Complaint[redacted]
I am rejecting this response because: Why did you confirm my seat and did not confirm others? That is unaccetable. I had immediately called the people after I got confirmation for my ticket and they said I will get other confirmation in a while, when I dint get other confiramtion next day and I called, they said they submitted wrong DOB for my child (for your information I dint change any DOB after booking, neither was I aware if it can be changed) and hence airline declined other bookings.  I want compensation for my loss because of this half booking and all the hassles I had to go thru, as well as higher price I had to pay.
Regards,
[redacted]

We deeply regret for the inconvenience caused. We completely understand your situation in not receiving the confirmed eTicket copy due to technical glitch with the airlines system for which we could not generate airlines confirmation code to confirm your booking. We are very sorry to say that, this...

issue is not by us and we have no control over the fare and in generating the confirmation code. We left no stone unturned to help you in getting the booking confirmed by speaking to airlines. But unfortunately the airlines were facing this issue with all the travelers for that particular day. Hence we did not charge your card and did not issue your ticket. We once again offer our apologies for the inconvenience that you experienced for some unexpected reason.

Thank you for your email!We would like to express our deepest regret for the inconvenience caused by this unintentional and rare situation to Mr. [redacted]. At IndianEagle, it is always our endeavor to support our customers end to end from booking to completion of the trip.The unfortunate...

experience to Mr.[redacted] was an account of technical glitch at our end where-in the cancellation charges was wrongly updated to the customer when he visited our website for online cancellation of his Air Ticket.  The cancellation charges per travel by the airlines is $450.00 but when Mr.[redacted] visit our website to cancel his ticket he was charged only $250.00 per traveler on account of the technical issue. Our internal audit mechanism identified this error and we accordingly contacted the traveler to communicated the same. Since Mr.[redacted]  expressed his displeasure and also considering the fact that this  rare mistake was on account of a technical problem from our side, we have decided to absorb the loss and not charged the additional $200.00 per ticket on customers account. We have already communicated this to Mr[redacted] and initiated the process to refund as per customer request.Thank you,

Customer booked 4 ticket in one reservation and one ticket in other reservation. However as per [redacted]  we cant not guarantee on fare unless we issue the ticket. Hence his ticket for one traveler got confirmed and we could not confirm his family booking since the...

fare got Increased.   By the time we issued the ticket the fare was increased by the Airlines for which customer refuse the pay high fare. And based on his issue we have canceled and processed the full refund even on his single reservation too.   Please note that Airline or Any other Travel Agency will not guarantee on fare unless it is confirmed