Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below For the record this application was did not leave the desk while I was in the dealershipNor was I EVER told about the credit card optionThese inquiries into my credit were pulled FRAUDENTLY by Priority Toyota after I had left the premises Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My vehicle repair was not completed as alleged and stop leak was used as a "band aid" for my water pump issue; my husband changes our oil, the only other service that has been done to our vehicle, so I know that stop leak was not introduced in any other repair(s) [redacted] has not only not completed the work I was charged for (approximately $600), but [redacted] 's representatives have used dishonest and delaying tactics to bring a reasonable resolution to this issue My initial call inquiring about my issue was over a month ago to the dealership on December 11, I am asking that the money I was charged for water pump repair be refunded Regards, [redacted] ***
I have spoken to Ms [redacted] about the repair and while it is unusual for a waterpump to only last months, it does happenIt is a mechanical part, that performs everytime the engine is started Our facility does not use stop leak for any repairs, requested or notI have asked for the Service Managers name so that I can talk to him, but she would not give it to meOn our last conversation, I ended it after her foul and abusive language I am sorry that we cannot refund her money for the repairsWe installed a waterpump, as describedIf you have any further questions, please feel free to contact me[redacted]
MrJuan R***, The issue I had with this dealer is not that they didn't have the desired model on their lot and it had nothing to do with their inventory, my issues was that I built the model truck I wanted on line and when I consulted Cole L [redacted] via email and his back-up, Michael M [redacted] , when I went into the dealer, they both told me Toyota doesn't sell my desired model on the east coastM [redacted] also consulted his boss while I was there and he said his boss confirmed that the model was not available on the east coastSo I immediately called Toyota Corporation while at the dealership and they told me my desired model is available in states, including the east coastI communicated this to MrM [redacted] and he said, again, his boss said it is not available on the east coastSo one of two things is happening hereEither the sales representatives at this dealer have not been trained correctly or they are deceiving the customer in order to sell a more expensive modelWhen I was called by Jeannine M [redacted] , Sales Manager at Priority Toyota, I was taken aback by her tone and her need to make it clear that it was my misunderstanding and not their mistake, which surprised me!! Overall, I am not only confused, but feeling slightly deceivedI was trying to keep my business local but I'm not sure that's possible nowIf Priority wants to make this right, I would suggest a more diplomatic representative give me a call or send me an email so I can resolve the issueI work for the [redacted] [redacted] and I received orders last Friday February 24, to [redacted] , I would like to purchase my [redacted] from Priority Toyota when I return if at all possible [redacted]
Have called and left messages to figure out who the vehicle was bought underI currently have no information to look up what vehicle was actually bought with the name of [redacted] ***, have no received any call backWill continue to give customer a callDon't have enough information to find their deal
We invited the customer in on 11/03/to investigate the noise It turns out he needed new front brake pads and he also had an air duct that was damaged from the vehicle being driven over something like a curb He said it was possible that his wife had driven over something We provided him a rental vehicle and took replaced the front brakes and resurfaced the rotors at the customer's cost, but we discounted it heavily for him We also replaced the air duct at no cost due to his dissatisfaction with the previous visit This all occurred prior to my receiving his complaint to the Revdex.com I called him in order to see if he was still dissatisfied and never received a call back His vehicle has been back times since to complete maintenance items and I have heard of no in store complaints
I have spoke with Ms [redacted] , she discussed with me how they inquiries shouldn't have been on her credit, nor a Toyota card open in her nameHowever, being that we have a signed credit application, that allows us to pull credit, showing that she knew it was going to happenShe did ask for it to not be pull a little while after, once she decided she did not want to purchase a vehicle from us; at this point, it was already pulled.With the Toyota Rewards Card being opened in her name, she took it upon herself to close the account already, we will be writing a letter to the credit bureau's to inform, that the card should not have been opened/sent to herThe sales management team was trying to find her an alternative way for her down payment, or even assistance so she wouldn't have to put the money out of pocket all at onceBeing that they did that to see what she would be qualified for it opened it, almost like a pre-approved credit cardThe card was never used and no amount was put on it, it was only another option
As you would agree we are not in business to “take advantage of the elderly” per [redacted] daughter in-law stated We do apologize for any misunderstandingAnd would like to have the opportunity to meet her needs with understanding that the damage was more than a few day repair [redacted] was upfront that we were scheduled out until next week [redacted] is apologizes for not calling the customer on or before Tuesday to update vehicle status [redacted] did struggle with defusing the daughter in-law unkindly statements and screamingIf there is anything we can do to resolve this Customer upset we would be happy to discuss[redacted] Please call me at [redacted] ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThere has been no communication from Priority Toyota since I returned the car to them on August 9, No efforts have been made on their part to resolve this matter Regards, [redacted]
Below can find my emails to Ms [redacted] .We had already paid off her trade and her bank had received the check before she did the complaint with Revdex.com She signed for a day payoff, but expected us to pay the car off in days I explained the process and she still was not satisfied There was no resolution other than that the dealership had done what they promised in a timely fasion.-CraigMs [redacted] Your payoff has already been sent out and shows received by your bank Please advise if you are still having issues In ** we gather a day payoff as that is how long it can take us to pay off a customer's trade Even though you leave your trade with us, legally you are still responsible for the vehicle until we pay it off and receive the title I understand and am sorry your frustrated, however we try and work through payoffs as quickly as possible Again this is the best way to reach me, or feel free to call me direct at [redacted] .-Craig6/26/Patricia Attached is the check copy and tracking number Your bank got our check on Sat morning and it has already been cashed I hope this helps.-Craig
Our finance director, Craig M***, has already spoke with Mr [redacted] Mr [redacted] was explained the interested rate, being that they received the best interest rate possible, and the warranty has already been canceled
We have sent tags on September st and customer has all of his paperwork and tags now!! Because of title tech and the customer living out of town it took a little longer to complete the DMV requirements
I cannot apologize enough for the delayMy first and biggest problem is that my Management Team did not call you back on the 13th of OctoberMy second problem is with North Carolina DMVI have checked into the problem and found that we actually sent ** *** a check with too much money ($To
Much) and because of our over payment *** would not issue the tags and complete the title workWe have since sent out a third set of day tags so that the customer could drive the ***, they were sent on October 18, enclosed is a copy of the tag registrationThe tracking number is *** and it shows delivered on 10-19-We have had a true problem with out of state DMV Offices and issuing tags for our customersWhen we have a customer purchase and title a vehicle out of state we us a company (***) to do the title work, because most DMV Offices across the country have different rules and processes, so we actually pay an outside company so our customers will not have to wait for tagsI believe between the vin number being transposed and the check being too much this cost the customer at least days and for this I apologize againI will try and contact the customer personally, and make some type of good will jester to compensate them for these problemsJacy P***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
*** *** our Used Car Manager contacted Mr*** on Friday September 18th to request a new insurance card, his has expired and this is holding up the local DMV from issuing tagsWe are HAPPY to assist this customer but until we have a New Insurance card DMV will not issue tags
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
I have received a solution that was asked forThank you for your time
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below For the record this application was did not leave the desk while I was in the dealershipNor was I EVER told about the credit card optionThese inquiries into my credit were pulled FRAUDENTLY by Priority Toyota after I had left the premises Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My vehicle repair was not completed as alleged and stop leak was used as a "band aid" for my water pump issue; my husband changes our oil, the only other service that has been done to our vehicle, so I know that stop leak was not introduced in any other repair(s) [redacted] has not only not completed the work I was charged for (approximately $600), but [redacted] 's representatives have used dishonest and delaying tactics to bring a reasonable resolution to this issue My initial call inquiring about my issue was over a month ago to the dealership on December 11, I am asking that the money I was charged for water pump repair be refunded Regards, [redacted] ***
I have spoken to Ms [redacted] about the repair and while it is unusual for a waterpump to only last months, it does happenIt is a mechanical part, that performs everytime the engine is started Our facility does not use stop leak for any repairs, requested or notI have asked for the Service Managers name so that I can talk to him, but she would not give it to meOn our last conversation, I ended it after her foul and abusive language I am sorry that we cannot refund her money for the repairsWe installed a waterpump, as describedIf you have any further questions, please feel free to contact me[redacted]
MrJuan R***, The issue I had with this dealer is not that they didn't have the desired model on their lot and it had nothing to do with their inventory, my issues was that I built the model truck I wanted on line and when I consulted Cole L [redacted] via email and his back-up, Michael M [redacted] , when I went into the dealer, they both told me Toyota doesn't sell my desired model on the east coastM [redacted] also consulted his boss while I was there and he said his boss confirmed that the model was not available on the east coastSo I immediately called Toyota Corporation while at the dealership and they told me my desired model is available in states, including the east coastI communicated this to MrM [redacted] and he said, again, his boss said it is not available on the east coastSo one of two things is happening hereEither the sales representatives at this dealer have not been trained correctly or they are deceiving the customer in order to sell a more expensive modelWhen I was called by Jeannine M [redacted] , Sales Manager at Priority Toyota, I was taken aback by her tone and her need to make it clear that it was my misunderstanding and not their mistake, which surprised me!! Overall, I am not only confused, but feeling slightly deceivedI was trying to keep my business local but I'm not sure that's possible nowIf Priority wants to make this right, I would suggest a more diplomatic representative give me a call or send me an email so I can resolve the issueI work for the [redacted] [redacted] and I received orders last Friday February 24, to [redacted] , I would like to purchase my [redacted] from Priority Toyota when I return if at all possible [redacted]
Have called and left messages to figure out who the vehicle was bought underI currently have no information to look up what vehicle was actually bought with the name of [redacted] ***, have no received any call backWill continue to give customer a callDon't have enough information to find their deal
We invited the customer in on 11/03/to investigate the noise It turns out he needed new front brake pads and he also had an air duct that was damaged from the vehicle being driven over something like a curb He said it was possible that his wife had driven over something We provided him a rental vehicle and took replaced the front brakes and resurfaced the rotors at the customer's cost, but we discounted it heavily for him We also replaced the air duct at no cost due to his dissatisfaction with the previous visit This all occurred prior to my receiving his complaint to the Revdex.com I called him in order to see if he was still dissatisfied and never received a call back His vehicle has been back times since to complete maintenance items and I have heard of no in store complaints
I have spoke with Ms [redacted] , she discussed with me how they inquiries shouldn't have been on her credit, nor a Toyota card open in her nameHowever, being that we have a signed credit application, that allows us to pull credit, showing that she knew it was going to happenShe did ask for it to not be pull a little while after, once she decided she did not want to purchase a vehicle from us; at this point, it was already pulled.With the Toyota Rewards Card being opened in her name, she took it upon herself to close the account already, we will be writing a letter to the credit bureau's to inform, that the card should not have been opened/sent to herThe sales management team was trying to find her an alternative way for her down payment, or even assistance so she wouldn't have to put the money out of pocket all at onceBeing that they did that to see what she would be qualified for it opened it, almost like a pre-approved credit cardThe card was never used and no amount was put on it, it was only another option
As you would agree we are not in business to “take advantage of the elderly” per [redacted] daughter in-law stated We do apologize for any misunderstandingAnd would like to have the opportunity to meet her needs with understanding that the damage was more than a few day repair [redacted] was upfront that we were scheduled out until next week [redacted] is apologizes for not calling the customer on or before Tuesday to update vehicle status [redacted] did struggle with defusing the daughter in-law unkindly statements and screamingIf there is anything we can do to resolve this Customer upset we would be happy to discuss[redacted] Please call me at [redacted] ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThere has been no communication from Priority Toyota since I returned the car to them on August 9, No efforts have been made on their part to resolve this matter Regards, [redacted]
Below can find my emails to Ms [redacted] .We had already paid off her trade and her bank had received the check before she did the complaint with Revdex.com She signed for a day payoff, but expected us to pay the car off in days I explained the process and she still was not satisfied There was no resolution other than that the dealership had done what they promised in a timely fasion.-CraigMs [redacted] Your payoff has already been sent out and shows received by your bank Please advise if you are still having issues In ** we gather a day payoff as that is how long it can take us to pay off a customer's trade Even though you leave your trade with us, legally you are still responsible for the vehicle until we pay it off and receive the title I understand and am sorry your frustrated, however we try and work through payoffs as quickly as possible Again this is the best way to reach me, or feel free to call me direct at [redacted] .-Craig6/26/Patricia Attached is the check copy and tracking number Your bank got our check on Sat morning and it has already been cashed I hope this helps.-Craig
Our finance director, Craig M***, has already spoke with Mr [redacted] Mr [redacted] was explained the interested rate, being that they received the best interest rate possible, and the warranty has already been canceled
We have sent tags on September st and customer has all of his paperwork and tags now!! Because of title tech and the customer living out of town it took a little longer to complete the DMV requirements
I don't have record of the customer buying a vehicle from us
Called business spoke with Ms*** she stated that everything was taken care ofThat the pay off was official by the end of June
I cannot apologize enough for the delayMy first and biggest problem is that my Management Team did not call you back on the 13th of OctoberMy second problem is with North Carolina DMVI have checked into the problem and found that we actually sent ** *** a check with too much money ($To
Much) and because of our over payment *** would not issue the tags and complete the title workWe have since sent out a third set of day tags so that the customer could drive the ***, they were sent on October 18, enclosed is a copy of the tag registrationThe tracking number is *** and it shows delivered on 10-19-We have had a true problem with out of state DMV Offices and issuing tags for our customersWhen we have a customer purchase and title a vehicle out of state we us a company (***) to do the title work, because most DMV Offices across the country have different rules and processes, so we actually pay an outside company so our customers will not have to wait for tagsI believe between the vin number being transposed and the check being too much this cost the customer at least days and for this I apologize againI will try and contact the customer personally, and make some type of good will jester to compensate them for these problemsJacy P***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
*** *** our Used Car Manager contacted Mr*** on Friday September 18th to request a new insurance card, his has expired and this is holding up the local DMV from issuing tagsWe are HAPPY to assist this customer but until we have a New Insurance card DMV will not issue tags
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***