When we apply the original application of *** it’s the most important of the applications, reason being it’s a paint protection product and the additional application are to renew and protect the first applicationOnce the product is applied there are no refunds if the vehicle is still
in-service we can have it transferred to new owner’s where they will enjoy the warranty and protection but we cannot do refunds
Called business spoke with Juan R***He stated that the bank and the *** have received paymentsThe check for the bank was mailed out on 1/24/The *** check took longer to be received because *** had to wait on ** to send them the title for the vehicleOnce they received that they
mailed out a check in the amount of $*** to the ***The total pay off amount for the vehicle was $***
During the negotiation process with Mr***, he said he would like to have a $** monthly lease payment on his new vehicle, with his traded in vehicleHe was told that if he has any cancellations (products that can be cancelled, i.e gap, extended warranty, etc.) that he can go to his
previous dealer and cancel the products in order to receive a refundWe are unable to obtain that for him, he has to physically go to the previous dealer and sign something in order for that to go in placeMr*** was never promised any money back from us_ Everything is in writing and nothing else was promised or implied. Respectfully, Aurelis F*
Mr& Mrs*** this vehicle was purchased at the Colonial Heights location; "Below is a copy of purchase history"Priority Used Car Supercenter
07/20/2013 Mileage 10,406 Petersburg, VA ***I also pulled the service history on this vehicle and a lot of service has been missed on this ***, we offer Free oil and filter changes along with Free state inspections for life, if you make all of your scheduled service with one of our Priority Stores we will Guarantee the Engine for LifeIf you would like to be reestablished in the Engine for Life program I have no problem with that! You must comply from here forward to stay enrolled though ( all services must be completed within manufacture's recommendation's) at required mileage and time stamps....Please let me know if this is expectable *** ***General Manager Priority Toyota
Revdex.com spoke with the businessAt this time the business has contacted DMV to discuss the state of this vehicle and the terms in which it may be returned
Revdex.com:
I have
reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] I am rejecting Priority Toyotas response and am mailing information and dates to prove the true facts At this point, it appears that Craig from Toyota is accusing me of wanting a day payoff, which is a lie, I didn't know the trade in was not paid off until days later when *** took payment from my checking account Also, Craig stated the trade in was paid off and the check had been cashed by ***, on June 24, which is also not true*** had no knowledge of payoff until June and I was notified on June 26, also Craig left out about asking me to drop the complaint with Revdex.com on the 26th All of this plus over telephone calls and no one returned my call The copy of their check dated June 21, meant nothing to me until I received a balance from *** and even so, they were over days paying the loan off I am also sending copies of the different contracts with dates showing I made the actual deal on May 16, and was called back in on June Bottom line, I wanted an apology from them, they treated me with disrespect, by ignoring all my telephone calls And since they won't admit wrong doing, I'd like my complaint postedWill be mailing the documents
Regards,
*** ***
Revdex.com:
I do not agree they say because I drive the vehicle home to the store then started to work,its not their faultNo one else messed with the tireThey need to stop trying to get out of fixing their error. this is a matter of doing the right thing protecting their customs and making a bad situation rightI do not accept their denial of liabilityI will continue to appeal this if I have to use the courts and or public mediaThanks
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** ***
I do not know who [redacted] is. I don't know what her concern is. I am the General Manager of the location and [redacted] did not have an appointment to meet with me. Let me know what I can do to help out.[redacted]General Manager[redacted]
Mr. Juan R[redacted], The issue I had with this dealer is not that they didn't have the desired model on their lot and it had nothing to do with their inventory, my issues was that I built the model truck I wanted on line and when I consulted Cole L[redacted] via email and his back-up, Michael M[redacted], when I went into the dealer, they both told me Toyota doesn't sell my desired model on the east coast. M[redacted] also consulted his boss while I was there and he said his boss confirmed that the model was not available on the east coast. So I immediately called Toyota Corporation while at the dealership and they told me my desired model is available in 48 states, including the east coast. I communicated this to Mr. M[redacted] and he said, again, his boss said it is not available on the east coast. So one of two things is happening here. Either the sales representatives at this dealer have not been trained correctly or they are deceiving the customer in order to sell a more expensive model. When I was called by Jeannine M[redacted], Sales Manager at Priority Toyota, I was taken aback by her tone and her need to make it clear that it was my misunderstanding and not their mistake, which surprised me!! Overall, I am not only confused, but feeling slightly deceived. I was trying to keep my business local but I'm not sure that's possible now. If Priority wants to make this right, I would suggest a more diplomatic representative give me a call or send me an email so I can resolve the issue. I work for the [redacted] and I received orders last Friday February 24, 2017 to [redacted], I would like to purchase my [redacted] from Priority Toyota when I return if at all possible.
[redacted]
I have spoke with Ms. [redacted], she discussed with me how they inquiries shouldn't have been on her credit, nor a Toyota card open in her name. However, being that we have a signed credit application, that allows us to pull credit, showing that she knew it was going to happen. She did ask for it to...
not be pull a little while after, once she decided she did not want to purchase a vehicle from us; at this point, it was already pulled.With the Toyota Rewards Card being opened in her name, she took it upon herself to close the account already, we will be writing a letter to the credit bureau's to inform, that the card should not have been opened/sent to her. The sales management team was trying to find her an alternative way for her down payment, or even assistance so she wouldn't have to put the money out of pocket all at once. Being that they did that to see what she would be qualified for it opened it, almost like a pre-approved credit card. The card was never used and no amount was put on it, it was only another option.
Have called and left messages to figure out who the vehicle was bought under. I currently have no information to look up what vehicle was actually bought with the name of [redacted], have no received any call back. Will continue to give customer a call. Don't have enough information to find their...
Left Ms. [redacted] a voicemail on the situation. We will be sending her a copy of a 2014 owners manual for her vehicle. The manual will take roughly 7-10 business days to receive at our location from the vender, and we will then mail it to her upon receiving it.
Our finance director, Craig M[redacted], has already spoke with Mr. [redacted]. Mr. [redacted] was explained the interested rate, being that they received the best interest rate possible, and the warranty has already been canceled.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this...
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Below can find my emails to Ms [redacted].We had already paid off her trade and her bank had received the check before she did the complaint with Revdex.com. She signed for a 30 day payoff, but expected us to pay the car off in 2 days. I explained the process and she still was not satisfied. There was no resolution other than that the dealership had done what they promised in a timely fasion.-CraigMs [redacted] Your payoff has already been sent out and shows received by your bank. Please advise if you are still having issues. In ** we gather a 30 day payoff as that is how long it can take us to pay off a customer's trade. Even though you leave your trade with us, legally you are still responsible for the vehicle until we pay it off and receive the title. I understand and am sorry your frustrated, however we try and work through payoffs as quickly as possible. Again this is the best way to reach me, or feel free to call me direct at [redacted].-Craig6/26/2017 Patricia Attached is the check copy and tracking number. Your bank got our check on Sat morning and it has already been cashed. I hope this helps.-Craig
When we apply the original application of *** it’s the most important of the applications, reason being it’s a paint protection product and the additional application are to renew and protect the first applicationOnce the product is applied there are no refunds if the vehicle is still
in-service we can have it transferred to new owner’s where they will enjoy the warranty and protection but we cannot do refunds
Called business spoke with Juan R***He stated that the bank and the *** have received paymentsThe check for the bank was mailed out on 1/24/The *** check took longer to be received because *** had to wait on ** to send them the title for the vehicleOnce they received that they
mailed out a check in the amount of $*** to the ***The total pay off amount for the vehicle was $***
During the negotiation process with Mr***, he said he would like to have a $** monthly lease payment on his new vehicle, with his traded in vehicleHe was told that if he has any cancellations (products that can be cancelled, i.e gap, extended warranty, etc.) that he can go to his
*
previous dealer and cancel the products in order to receive a refundWe are unable to obtain that for him, he has to physically go to the previous dealer and sign something in order for that to go in placeMr*** was never promised any money back from us_ Everything is in writing and nothing else was promised or implied. Respectfully, Aurelis F
*** and I (Juan R***) met and left off on good termsShe expressed her frustrations and they were handled
Mr& Mrs*** this vehicle was purchased at the Colonial Heights location; "Below is a copy of purchase history"Priority Used Car Supercenter
07/20/2013 Mileage 10,406 Petersburg, VA ***I also pulled the service history on this vehicle and a lot of service has been missed on this ***, we offer Free oil and filter changes along with Free state inspections for life, if you make all of your scheduled service with one of our Priority Stores we will Guarantee the Engine for LifeIf you would like to be reestablished in the Engine for Life program I have no problem with that! You must comply from here forward to stay enrolled though ( all services must be completed within manufacture's recommendation's) at required mileage and time stamps....Please let me know if this is expectable *** ***General Manager Priority Toyota
Revdex.com spoke with the businessAt this time the business has contacted DMV to discuss the state of this vehicle and the terms in which it may be returned
Revdex.com:
I have
reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] I am rejecting Priority Toyotas response and am mailing information and dates to prove the true facts At this point, it appears that Craig from Toyota is accusing me of wanting a day payoff, which is a lie, I didn't know the trade in was not paid off until days later when *** took payment from my checking account Also, Craig stated the trade in was paid off and the check had been cashed by ***, on June 24, which is also not true*** had no knowledge of payoff until June and I was notified on June 26, also Craig left out about asking me to drop the complaint with Revdex.com on the 26th All of this plus over telephone calls and no one returned my call The copy of their check dated June 21, meant nothing to me until I received a balance from *** and even so, they were over days paying the loan off I am also sending copies of the different contracts with dates showing I made the actual deal on May 16, and was called back in on June Bottom line, I wanted an apology from them, they treated me with disrespect, by ignoring all my telephone calls And since they won't admit wrong doing, I'd like my complaint postedWill be mailing the documents
Regards,
*** ***
We are trying to resolve this complaint , hopefully it will be done soon
Revdex.com:
I do not agree they say because I drive the vehicle home to the store then started to work,its not their faultNo one else messed with the tireThey need to stop trying to get out of fixing their error. this is a matter of doing the right thing protecting their customs and making a bad situation rightI do not accept their denial of liabilityI will continue to appeal this if I have to use the courts and or public mediaThanks
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** ***
Consumer called and stated that the complaint is resolved that the business sent him the check that he has been waiting for
I do not know who [redacted] is. I don't know what her concern is. I am the General Manager of the location and [redacted] did not have an appointment to meet with me. Let me know what I can do to help out.[redacted]General Manager[redacted]
Mr. Juan R[redacted], The issue I had with this dealer is not that they didn't have the desired model on their lot and it had nothing to do with their inventory, my issues was that I built the model truck I wanted on line and when I consulted Cole L[redacted] via email and his back-up, Michael M[redacted], when I went into the dealer, they both told me Toyota doesn't sell my desired model on the east coast. M[redacted] also consulted his boss while I was there and he said his boss confirmed that the model was not available on the east coast. So I immediately called Toyota Corporation while at the dealership and they told me my desired model is available in 48 states, including the east coast. I communicated this to Mr. M[redacted] and he said, again, his boss said it is not available on the east coast. So one of two things is happening here. Either the sales representatives at this dealer have not been trained correctly or they are deceiving the customer in order to sell a more expensive model. When I was called by Jeannine M[redacted], Sales Manager at Priority Toyota, I was taken aback by her tone and her need to make it clear that it was my misunderstanding and not their mistake, which surprised me!! Overall, I am not only confused, but feeling slightly deceived. I was trying to keep my business local but I'm not sure that's possible now. If Priority wants to make this right, I would suggest a more diplomatic representative give me a call or send me an email so I can resolve the issue. I work for the [redacted] and I received orders last Friday February 24, 2017 to [redacted], I would like to purchase my [redacted] from Priority Toyota when I return if at all possible.
[redacted]
I have spoke with Ms. [redacted], she discussed with me how they inquiries shouldn't have been on her credit, nor a Toyota card open in her name. However, being that we have a signed credit application, that allows us to pull credit, showing that she knew it was going to happen. She did ask for it to...
not be pull a little while after, once she decided she did not want to purchase a vehicle from us; at this point, it was already pulled.With the Toyota Rewards Card being opened in her name, she took it upon herself to close the account already, we will be writing a letter to the credit bureau's to inform, that the card should not have been opened/sent to her. The sales management team was trying to find her an alternative way for her down payment, or even assistance so she wouldn't have to put the money out of pocket all at once. Being that they did that to see what she would be qualified for it opened it, almost like a pre-approved credit card. The card was never used and no amount was put on it, it was only another option.
Have called and left messages to figure out who the vehicle was bought under. I currently have no information to look up what vehicle was actually bought with the name of [redacted], have no received any call back. Will continue to give customer a call. Don't have enough information to find their...
deal.
Left Ms. [redacted] a voicemail on the situation. We will be sending her a copy of a 2014 owners manual for her vehicle. The manual will take roughly 7-10 business days to receive at our location from the vender, and we will then mail it to her upon receiving it.
Our finance director, Craig M[redacted], has already spoke with Mr. [redacted]. Mr. [redacted] was explained the interested rate, being that they received the best interest rate possible, and the warranty has already been canceled.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this...
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have received a solution that was asked for. Thank you for your time.
Below can find my emails to Ms [redacted].We had already paid off her trade and her bank had received the check before she did the complaint with Revdex.com. She signed for a 30 day payoff, but expected us to pay the car off in 2 days. I explained the process and she still was not satisfied. There was no resolution other than that the dealership had done what they promised in a timely fasion.-CraigMs [redacted] Your payoff has already been sent out and shows received by your bank. Please advise if you are still having issues. In ** we gather a 30 day payoff as that is how long it can take us to pay off a customer's trade. Even though you leave your trade with us, legally you are still responsible for the vehicle until we pay it off and receive the title. I understand and am sorry your frustrated, however we try and work through payoffs as quickly as possible. Again this is the best way to reach me, or feel free to call me direct at [redacted].-Craig6/26/2017 Patricia Attached is the check copy and tracking number. Your bank got our check on Sat morning and it has already been cashed. I hope this helps.-Craig