I have spoken to Ms [redacted] about the repair and while it is unusual for a waterpump to only last 16 months, it does happen. It is a mechanical part, that performs everytime the engine is started. Our facility does not use stop leak for any repairs, requested or not. I have asked for the...
Service Managers name so that I can talk to him, but she would not give it to me. On our last conversation, I ended it after her foul and abusive language . I am sorry that we cannot refund her money for the repairs. We installed a waterpump, as described. If you have any further questions, please feel free to contact me.[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
For the record this application was did not leave the desk while I was in the dealership. Nor was I EVER told about the credit card option. These inquiries into my credit were pulled FRAUDENTLY by Priority Toyota after I had left the premises.
Regards,
[redacted]
As you would agree we are not in business to “take advantage of the elderly” per [redacted] daughter in-law stated. We do apologize for any misunderstanding. And would like to have the opportunity to meet her needs with understanding that the damage was more than a few day repair. [redacted]...
was upfront that we were scheduled out until next week. [redacted] is apologizes for not calling the customer on or before Tuesday to update vehicle status. [redacted] did struggle with defusing the daughter in-law unkindly statements and screaming. If there is anything we can do to resolve this Customer upset we would be happy to discuss.[redacted] Please call me at [redacted]
[redacted] purchased a used car from Priority Toyota. [redacted] did not purchase a new car. [redacted] bought the vehicle in the condition it was in. [redacted] and his family drove the vehicle, inspected it and decided to purchase the vehicle in the current condition. They never mentioned they...
wanted anything during the transaction. If they wanted fixed at the time of the transaction we would of been glad to charge him at the time.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My vehicle repair was not completed as alleged and stop leak was used as a "band aid" for my water pump issue; my husband changes our oil, the only other service that has been done to our vehicle, so I know that stop leak was not introduced in any other repair(s). [redacted] has not only not completed the work I was charged for (approximately $600), but [redacted]'s representatives have used dishonest and delaying tactics to bring a reasonable resolution to this issue. My initial call inquiring about my issue was over a month ago to the dealership on December 11, 2015. I am asking that the money I was charged for water pump repair be refunded.
Regards,
[redacted]
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Priority Toyota of Richmond regarding complaint ID...
[redacted]
Regards,
[redacted]8/14/2017 I did receive a telephone call from Priority Toyota the day after the complaint was filed, wanting me to drop the complaint, and they did finally pay the [redacted] off after I filed the complaint but never received any apology and I told them I would not drop the complaint. Regards[redacted]
Priority Toyota took this complaint very seriously and the Service Manager has been working with the customer directly to handle the issue. The customer's tire and wheel was covered by the warranty the customer purchased. There was never a cost for the service and one was never...
communicated to the customer as the warranty she purchased was covering all repairs. As we needed to work with a third party on the repair we were unable to provide an exact date and time of the repair at the time the customer was in the shop. We have been working directly with the customer and the 3rd party warranty company on finalizing repairs. We do now have the correct wheel & it is ready to be installed on customer vehicle as soon as she is ready to come out to the dealership and have it installed. We have had nothing, but a pleasant experience dealing with Ms. Jones on working with the warranty company to get this corrected.
Toyota has an interactive website that allows customers to build their desired vehicles. Their desired vehicles may not be in our inventory. We strive to earn customer's business. We would like to invite [redacted] in to personally meet with me. The vehilce of interest is over 100 miles away....
We cannot promise a vehilce that is not in our inventory. Juan R[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I no longer have the [redacted] that had the [redacted] package.
Regards,
[redacted]
Vehicle was at our location for an Oil Change and State Inspection on 10/28/2017. Customer picked up vehicle after hours on October 28th, 2017. On Tuesday October 31, 2017 the customer contacted Priority Toyota saying that when driving to work, customer ran off of the road due to a...
severe vibration. Customer states upon further inspection, vehicle was missing lug nuts and they believe this caused the accident. Customer stated that they had not driven vehicle anywhere since picking up from service. It should be noted that the customer lives approximately 11 miles from the dealership. This information was left via a voicemail on the Service Manager’s Voicemail. The Service Manager called customer and informed customer we take the issue very seriously and would be sending out a tow truck to pick vehicle up. Customer did note that the right front wheel was the wheel that had the loose & missing lug nuts. This was one of the wheels pulled off during the state inspection. The vehicle arrived at our dealership via a tow truck a couple of hours later along with the customer and her husband. The Service Manager informed the customer we would be having our insurance company inspect the vehicle and in the meantime the dealership would cover the cost of a rental truck for the customer. The customer was advised to inform their insurance company of what was going on. It should also be noted that the Service Manager inquired as to whether the vehicle was driven anywhere other than home after picking the vehicle up for service. The customer stated they had only driven it up to the corner store. The vehicle remained on a lift untouched for several days until the [redacted] Insurance Adjuster came. With the adjuster present we reviewed that the vehicle had 61 miles driven on it between being picked up for service and the time of the incident on Tuesday morning. This is verified by the mileage listed on the customer drop off envelope and corresponding repair order for the initial service and the mileage listed on the tow company’s invoice from when the vehicle was towed back to Priority Toyota. We also removed the wheel which allowed the adjuster to inspect the studs and rotors. Neither the studs nor rotors were damaged in any way which they would have been if the vehicle had been driven for 60+ miles with missing and loose lug nuts. The insurance company declined the claim as a result of this inspection and the amount of mileage that was put on the vehicle between pickup from service and the incident.
We invited the customer in on 11/03/2017 to investigate the noise. It turns out he needed new front brake pads and he also had an air duct that was damaged from the vehicle being driven over something like a curb. He said it was possible that his wife had driven over something. We...
provided him a rental vehicle and took replaced the front brakes and resurfaced the rotors at the customer's cost, but we discounted it heavily for him. We also replaced the air duct at no cost due to his dissatisfaction with the previous visit. This all occurred prior to my receiving his complaint to the Revdex.com. I called him in order to see if he was still dissatisfied and never received a call back. His vehicle has been back 2 times since to complete maintenance items and I have heard of no in store complaints.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your...
reference, details of the offer I reviewed appear belowThere has been no communication from Priority Toyota since I returned the car to them on August 9, 2016. No efforts have been made on their part to resolve this matter.
Regards,
[redacted]
I have spoken to Ms [redacted] about the repair and while it is unusual for a waterpump to only last 16 months, it does happen. It is a mechanical part, that performs everytime the engine is started. Our facility does not use stop leak for any repairs, requested or not. I have asked for the...
Service Managers name so that I can talk to him, but she would not give it to me. On our last conversation, I ended it after her foul and abusive language . I am sorry that we cannot refund her money for the repairs. We installed a waterpump, as described. If you have any further questions, please feel free to contact me.[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
For the record this application was did not leave the desk while I was in the dealership. Nor was I EVER told about the credit card option. These inquiries into my credit were pulled FRAUDENTLY by Priority Toyota after I had left the premises.
Regards,
[redacted]
As you would agree we are not in business to “take advantage of the elderly” per [redacted] daughter in-law stated. We do apologize for any misunderstanding. And would like to have the opportunity to meet her needs with understanding that the damage was more than a few day repair. [redacted]...
was upfront that we were scheduled out until next week. [redacted] is apologizes for not calling the customer on or before Tuesday to update vehicle status. [redacted] did struggle with defusing the daughter in-law unkindly statements and screaming. If there is anything we can do to resolve this Customer upset we would be happy to discuss.[redacted] Please call me at [redacted]
[redacted] purchased a used car from Priority Toyota. [redacted] did not purchase a new car. [redacted] bought the vehicle in the condition it was in. [redacted] and his family drove the vehicle, inspected it and decided to purchase the vehicle in the current condition. They never mentioned they...
wanted anything during the transaction. If they wanted fixed at the time of the transaction we would of been glad to charge him at the time.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My vehicle repair was not completed as alleged and stop leak was used as a "band aid" for my water pump issue; my husband changes our oil, the only other service that has been done to our vehicle, so I know that stop leak was not introduced in any other repair(s). [redacted] has not only not completed the work I was charged for (approximately $600), but [redacted]'s representatives have used dishonest and delaying tactics to bring a reasonable resolution to this issue. My initial call inquiring about my issue was over a month ago to the dealership on December 11, 2015. I am asking that the money I was charged for water pump repair be refunded.
Regards,
[redacted]
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Priority Toyota of Richmond regarding complaint ID...
[redacted]
Regards,
[redacted]8/14/2017 I did receive a telephone call from Priority Toyota the day after the complaint was filed, wanting me to drop the complaint, and they did finally pay the [redacted] off after I filed the complaint but never received any apology and I told them I would not drop the complaint. Regards[redacted]
Priority Toyota took this complaint very seriously and the Service Manager has been working with the customer directly to handle the issue. The customer's tire and wheel was covered by the warranty the customer purchased. There was never a cost for the service and one was never...
communicated to the customer as the warranty she purchased was covering all repairs. As we needed to work with a third party on the repair we were unable to provide an exact date and time of the repair at the time the customer was in the shop. We have been working directly with the customer and the 3rd party warranty company on finalizing repairs. We do now have the correct wheel & it is ready to be installed on customer vehicle as soon as she is ready to come out to the dealership and have it installed. We have had nothing, but a pleasant experience dealing with Ms. Jones on working with the warranty company to get this corrected.
Toyota has an interactive website that allows customers to build their desired vehicles. Their desired vehicles may not be in our inventory. We strive to earn customer's business. We would like to invite [redacted] in to personally meet with me. The vehilce of interest is over 100 miles away....
We cannot promise a vehilce that is not in our inventory. Juan R[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I no longer have the [redacted] that had the [redacted] package.
Regards,
[redacted]
Vehicle was at our location for an Oil Change and State Inspection on 10/28/2017. Customer picked up vehicle after hours on October 28th, 2017. On Tuesday October 31, 2017 the customer contacted Priority Toyota saying that when driving to work, customer ran off of the road due to a...
severe vibration. Customer states upon further inspection, vehicle was missing lug nuts and they believe this caused the accident. Customer stated that they had not driven vehicle anywhere since picking up from service. It should be noted that the customer lives approximately 11 miles from the dealership. This information was left via a voicemail on the Service Manager’s Voicemail. The Service Manager called customer and informed customer we take the issue very seriously and would be sending out a tow truck to pick vehicle up. Customer did note that the right front wheel was the wheel that had the loose & missing lug nuts. This was one of the wheels pulled off during the state inspection. The vehicle arrived at our dealership via a tow truck a couple of hours later along with the customer and her husband. The Service Manager informed the customer we would be having our insurance company inspect the vehicle and in the meantime the dealership would cover the cost of a rental truck for the customer. The customer was advised to inform their insurance company of what was going on. It should also be noted that the Service Manager inquired as to whether the vehicle was driven anywhere other than home after picking the vehicle up for service. The customer stated they had only driven it up to the corner store. The vehicle remained on a lift untouched for several days until the [redacted] Insurance Adjuster came. With the adjuster present we reviewed that the vehicle had 61 miles driven on it between being picked up for service and the time of the incident on Tuesday morning. This is verified by the mileage listed on the customer drop off envelope and corresponding repair order for the initial service and the mileage listed on the tow company’s invoice from when the vehicle was towed back to Priority Toyota. We also removed the wheel which allowed the adjuster to inspect the studs and rotors. Neither the studs nor rotors were damaged in any way which they would have been if the vehicle had been driven for 60+ miles with missing and loose lug nuts. The insurance company declined the claim as a result of this inspection and the amount of mileage that was put on the vehicle between pickup from service and the incident.
We invited the customer in on 11/03/2017 to investigate the noise. It turns out he needed new front brake pads and he also had an air duct that was damaged from the vehicle being driven over something like a curb. He said it was possible that his wife had driven over something. We...
provided him a rental vehicle and took replaced the front brakes and resurfaced the rotors at the customer's cost, but we discounted it heavily for him. We also replaced the air duct at no cost due to his dissatisfaction with the previous visit. This all occurred prior to my receiving his complaint to the Revdex.com. I called him in order to see if he was still dissatisfied and never received a call back. His vehicle has been back 2 times since to complete maintenance items and I have heard of no in store complaints.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your...
reference, details of the offer I reviewed appear belowThere has been no communication from Priority Toyota since I returned the car to them on August 9, 2016. No efforts have been made on their part to resolve this matter.
Regards,
[redacted]
Once again, this person has never done business with the Toyota dealership