Brides N Maidens

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The previous owner of this unit notified LG&E in the meantime and let them know of her move-out date, and that she wished to stop being billed at that timePer [redacted] 's conversation with me on 04/11/2017, he simply needed the previous owner to call them and take responsibility for that billing cycle, which is exactly what she did when she notified them of the date that she wished her services to be discontinued (Friday 04/07/2017)This is exactly what [redacted] stated that the company needed in order to bill the correct party - rather than billing me for a stranger's consumption.Regards, [redacted]

Issue: The LG&E account is under my girlfriend’s name of [redacted] I'm also on the accountWe have been losing power at our house continuously over the past few monthsWe have lost power 6+ times in the past monthsI've reported all power outages to LG&EEach time I do so I request that they look into what's going on and give me an updateEach time I'm told a mgror someone from reliability will contact me that day and I never hear anythingI lost power again this morning and reported itI asked to speak to a mgrand no one was availableThey did some work on the outside of our house with our meter and gas line and ever since then we have had issuesI don't know if it has anything to do with it or not, but this will give a time line of how long the problem has been going on.? ? ? [redacted] is upset that he has had multiple outages in the last several monthsA reliability/quality ticket was issued on 10/18/16, but he has had a couple more outages since then [redacted] would like to know what has been causing the outages and what can be done to prevent them in the future.? ? [redacted] ? [redacted] **? Resolution: ? [redacted] spoke with [redacted] to explain our findings, explaining that all of the recent outages have been due to blown fuses caused by tree limbs and wildlife [redacted] advised [redacted] that LG&E will be coming out on 12/14/to raise the transformer to create greater clearances from surrounding trees and will be adding additional wildlife safeguardsLG&E is confident that these changes will resolve the frequent outages [redacted] has been experiencing [redacted] asked if LG&E would compensate him for the outages and Jerry explained we would not be able to provide any compensationLG&E billing is based on actual consumption, therefore when there is an electric outage there is no usage to be billed [redacted] was satisfied with our explanation and appreciated our looking into the matter and getting back with him [redacted] will be contacting [redacted] to advise when all work has been completed.? ? ? ? Thanks,? [redacted] ? [redacted] ? ?

Is***:? On 9/29/between 9pm and 12am I logged into my account thru LG&EI clicked on "Pay Bill"I then clicked on use ATM/debit/credit cardI was then told of the $fee for using this service, then asked to verify my account number with LG&E, then asked to enter in my information including my information on the debit card I was using including the amount I was going to be payingI was then asked to agree to the fee and terms and conditionsI was then taking to a confirmation page and was shown my account info with LG&E as well as the type of payment method I had used and the amount including the feeI received a letter that my payment has been returned as NSFI called the bank ( [redacted] Federal Credit Union) and was informed that LG&E processed my payment thru as a checkWhen I contacted LG&E they then told me I never enter in my debit card information on the 29th that I had used the account that was on fileI spoke with a manager by the name of [redacted] and she informed me that there was nothing LG&E could do about this matter and that I was once again responsible to make this paymentI paid $on 10/13/because LG&E informed me that if I did not make this payment my electricity would be shut offOnce I made my payment and was still on the confirmation page for making my payment I once again called LG&E to confirm this payment once again and that I paid with my debit cardI spoke to a lady named [redacted] She reviewed my account and said that this happens many times where a customer pays with a debit card and because there is an existing bank account in the pay portal system it sometimes registers thru the existing account [redacted] informed me that she gets at least calls a day on thisI do not feel that this was my nor the banks faultI clicked on pay with a ATM debit or credit card entered in all my information was shown that I clearly paid using my debit cardI have paid online using my debit card thru LG&E many times before and have never encountered this problem.? I would like for LG&E to credit my account for $in which I paid on 9/29/onlineI do not wish for the many back on my card just to show that I did make my paymentI have never not made my payment with the electric company and have never encountered this problem while paying online thru LG&E ? 09/30/- $Payment Received 10/07/- $Payment Return 10/13/- $Payment Received ($+ $Return Check Fee) 10/13/- Customer contacted Customer Service and spoke to CSR, ***, and explained she used [redacted] to make her payment, however LG&E processed her payment through [redacted] Credit Union, which resulted in the check returning.? Customer requested the return check fee be waived10/13/- Customer went online and deleted her old bank information10/13/- Coach, [redacted] ***, spoke with customer and attempted to explain to customer that funds were not received, to make the $payment goodCustomer hung up on CSR10/13/- CSR, [redacted] , spoke to [redacted] and explained her payment was made with [redacted] Customer stated LG&E made an error by submitting her payment to the wrong bank.? In reviewing Ms [redacted] 's account, we confirmed that she frequently pays her bills on-line, via LG&E's My Account, using an ATM/Debit/Credit Card.? However, on 9/29/15, LG&E records indicate the choice was made to pay the bill, by e-check, using the existing bank information that was on the account at that time When paying bills through My Account, customers have the option of paying their bills with an e-check.? Customers also have the option of paying with an ATM/Debit/Credit Card, however, these type of payments are processed by [redacted] , which is a third party vendor.? Customer’s that choose to pay their bill by e-check, receive an e-mail which confirms the amount of the payment received, when the payment will be applied to the account, the last four digits of the LG&E account number and a confirmation number Customer’s that choose to pay their bill using an ATM/Debit/Credit Card, receive an e-mail which contains a summary of information including: confirmation number, date payment received, customer’s first and last name, zip code, daytime phone number, e-mail address, LG&E account number, payment method, card type, the last four digits of the customer’s card number, card holder name, amount of payment, and $processing fee Resolution: ? 10/19/- [redacted] called customer and left a message that we received complaint she filed with Revdex.com and will review and follwith her 10/21/- [redacted] called customer and left a message to return her call to discuss her concerns.? [redacted] will follwith the Revdex.com, if/when the customer returns her call.Ms [redacted] returned [redacted] ’s call.? [redacted] advised Ms [redacted] that she should have received an e-mail confirming her e-check payment.? Ms [redacted] acknowledged she didn’t receive an e-mail confirmation from [redacted] , like she normally receives, and explained she didn’t receive an e-mail at all.? [redacted] advised Ms [redacted] to check her SPAM mail.? [redacted] advised Ms [redacted] that she would waive the $return check fee, from her LG&E account, as a one-time courtesy.? [redacted] also offered to have a 3-way conversation with her bank, so that she could request the bank waive the $fee she was charged.? Ms [redacted] indicated she would contact the bank and request they waive the $fee? Ms [redacted] said she would make sure ? she receives a confirmation e-mail in the future.? ? Note:? Since Ms [redacted] deleted her old bank information, the option to pay by e-check, is no longer available

[redacted] ? [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?

[redacted] ? [redacted] Revdex.com: I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?

[redacted] ***? ? [redacted] **? [redacted] ? ? [redacted] ***? ? [redacted] ? [redacted] ? [redacted] ***? ? [redacted] ? ? [redacted] **? [redacted] ? ? [redacted] ? ? [redacted] ***? ? [redacted] ***? 07/28/?" LG&E replaced the gas riser.? 07/29/?" LG&E called Mr [redacted] ? at? [redacted] ? and left an automated voice message the gas had been turned off for the gas riser replacement.? ? The message indicated to call LG&E back to have the gas service restore.? 10/25/17Mr [redacted] called stating that the gas was turned off during the summer to replace the meter and the gas was not turned back on.? ? Mr [redacted] stated he called [redacted] ? to come out and check the gas and was advised the gas is not on.? ? LG&E entered a ticket to have someone come and check the gas service and have the service restored.? ? Mr [redacted] inquired if he would be able to be reimbursed for the $and the representative advised would not be able to refund the $70.00.? Mr [redacted] called again to inquire on the status of having the gas turned back on.? ? LG&E advised the order has been dispatched for the service to be tested and turned on but no guarantee of timeLG&E advised the technician will call before arriving at the property.? ? The gas service was restored.? Resolution:10/30/- [redacted] spoke with Mr [redacted] about his complaint.? ? [redacted] confirmed that the gas service was turned off 07/28/for the gas riser replacement.? ? No one was home at the time the work was done.? ? [redacted] confirmed that on 07/29/a called was placed to Mr [redacted] at? [redacted] ? explaining the gas was off and to call and schedule the gas service to be restored.? ? Mr.? [redacted] ? states he does not remember receiving that call.? ? Mr [redacted] stated he still wants to make a claim for this charge because he does not feel he should be responsible when LG&E turned the gas off.? ? [redacted] gave Mr [redacted] the telephone number to the claims department.? ? Thanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com:He has not spoken to us at all about anything and just asked to read the meter thats all he did not discuss anything with us at all I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]

Tell us why here? [redacted] **began service at [redacted] on 11/19/2013.9/3/2015- [redacted] called to turn off service at [redacted] on 9/14/and turn service on at [redacted] in [redacted] , KY on 9/9/2015.9/14/2015- Service order to turn off service at [redacted] was stopped for new signer by the field technicians.? 9/28/2015- New reading and bill was issued to [redacted] for $10/8/2015- [redacted] was called to say LG&E could not get in to turn off the service due to bee hives and logs that were blocking the electric meterMr [redacted] gives LG&E the owner’s information and informs LG&E, he is not allowed back on the property at [redacted] by court order.? The owner [redacted] is a previous friend of the family who moved her adult kids in the home after they leftThe owner, Ms [redacted] was contacted by LG&E and explained that we needed the beehive and logs removed to get to the electric meter.? Ms [redacted] said she would remove the beehive and logs.10/13/2015- The beehive and logs were still at the meter when LG&E tried to turn the meter off10/20/2015- After numerous attempts to get the service off at [redacted] ***, LG&E reversed the move out stating that we had contacted the customer(s) to remove the beehive and logs and are still responsible for the usage there.10/23/2015-Three calls were made by [redacted] and [redacted] to say this is a family dispute and they are not allowed on the property at [redacted] ***They are upset because they don't have an option to go and clean the bees nest off themselves, yet they are being held responsible for the usage at their old address where someone else is living and using the electricity.Regulation, Policy, Tariff:? PSC Sheet No95Resolution: [redacted] contacted [redacted] on 10/29/2015.? The service will be estimated back to the 9/14/reading.? A new bill will be issuedMs [redacted] was happy with that information.? [redacted] promised to follow up with [redacted] & [redacted] as soon as a new bill was created

From: Customer Commitment Sent: Wednesday, April 13, 2016 3:25 PMSubject: BBB Complaint # [redacted] Issue: On learning that LG&E offered a rebate for the installation of energy efficient AC equipment we elected to replace our 18 year old heating and AC equipment... with new energy efficient components. The new components were installed on 12/15/2015 and the application for the rebate offered was initiated on 1/23/2016 delayed in part by the need to obtain a manufacturer' issued AHRI certified certificate of Product Ratings. On February 3rd we received a "form" letter advising that we needed to initiate our application by March 3rd. We then contacted LG&E only to learn on February 9th that our initial submittal had not been received. The paper work was again mailed on February 9th and on March 4th we received notice that the submittal was incomplete for the following reason: "Please provide a complete proof of purchase for your central air conditioner. The documentation previously provided was missing the following information: both coil and condenser model numbers." In fact this information was submitted initially in the form of a manufacturer issued Product Registration sheet dated December 15, 2015 which also listed the location of the installation which also agreed with the address of the installation on the contactor's invoice - also a part of the initial submittal. All of the paper work initially submitted was re-sent on about March 5th with a note on the bottom of the application form showing the model numbers of the components. Today I received a follow up letter dated April 7 stating that the application was still incomplete: "Further information is required to process your rebate application request: Please mail us the information requested below using the enclosed postage paid envelope. Notate the reference number from the top of this letter on all documentation to ensure prompt service. You must return the requested information before 6/18/2016. Please provide a complete proof of purchase for you central air conditioner. The documentation previously provided was missing the following required information: both coil & condenser model numbers. Please note: you provided the same documents as you original submission with the models being on a product registration document. We require the models to appear on the contractor invoice." As a follow up the model numbers and serial numbers were clearly shown on the Manufacturer issued Product Registration form included with all submittals. These same numbers were added by me to the application form on resubmittal. In my candid opinion the need to add these numbers to the invoice at this point is redundant. I have talked with both [redacted] at LG&E Louisville who was unable to give a logical reason for this request other than fraud prevention. The data submitted on the manufacturer's letterhead to me is far more fraud proof than adding them after the fact to the invoice. He then referred me to their rebate processor in [redacted] . This same reasoning was then given to me by [redacted] at LG&E's 3rd party rebate processor. I am attempting to get an altered invoice from my contractor to submit. In short I feel the need to supply a redundant and altered document giving no additional information than that already submitted only confirms that LG&E is not interested in providing reasonable customer service and satisfaction. We sent this customer a reminder letter on 2/3/16. We then sent the customer a second reminder letter on 3/1/16. We received the customer’s submission on 3/28/16. The invoice the customer submitted did not include the condenser and coil model numbers so we sent the customer another letter on 4/7/16 requesting this information. The customer called into our call center on 4/11/16 and was upset. The customer stated they did not agree that the model numbers should need to be on the invoice as long as they were on the product registration receipt which the customer did provide.Resolution: [redacted] contacted Mr. [redacted] and advised we are going to process the customers rebate. [redacted] advised the rebate check should be issued within the next 6-8 weeks.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?

Issue: Ms [redacted] is upset that she has not received the rebate check for a dishwasher that she purchasedMs [redacted] states she has filled out all required paperwork and wants LG&E to send her the $rebate she qualified for Ms [redacted] states that she submitted a rebate request for a dishwasher she purchased and has not received the $rebate that she applied for LG&E’s Energy Efficiency department contacted EFI, the company that processes rebates for LG&E, it was determined that there was confusion as to whether or not Mrand Mrs [redacted] ’s dishwasher qualified for the rebate programThis is why their application was previously deniedLG&E’s Energy Efficiency department notified EFI, that the dishwasher did in fact qualify and supplied supporting documentationEFI acknowledged their error and processed the rebateA $rebate check was mailed today, 2/1/LG&E is addressing this error with our business partnerPolicy, Regulations and Tariff: LG&E PSC Sheet Number Resolution: [redacted] contacted Mr [redacted] to discuss his findings after researching his complaint [redacted] explained to Mr [redacted] that it was discovered that our business partner that processes our rebates denied their application in error [redacted] apologized for the error and the frustration that he and Mrs [redacted] have experienced> [redacted] advised Mr [redacted] that he has confirmed that the rebate check was mailed today, 2/1/ [redacted] explained that LG&E is addressing this error with EFI [redacted] advised Mr [redacted] that this should not have happened and in an effort to compensate for their frustration, LG&E is also sending them a $VISA gift cardMr [redacted] was very pleased to hear the rebate check was on its way and thanked [redacted] for the gesture of sending the Visa gift cardMr [redacted] was satisfied with this outcomeThanks, [redacted] Customer Relations Specialist | Customer Commitment | LG&E and KU

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Issue:I received a bill that was due on January 17thThe check was not cashed until January 25th resulting in me being disconnected and in order to be reconnected I was forced to pay an additional when the bill was already paid and the next bill was not due until February 14thThey said it was due to the bill being late that I broke the contract for the depositThis is unsatisfactory from a business that has a monopoly over the area! They are going to make their money regardless since no one can go to somewhere else for service 11/10/- [redacted] applied for the service at [redacted] effective 11/18/ A credit check was run and a deposit was billed to the account due to the credit check LG&E split the deposit into installments beginning with the January bill12/20/- [redacted] first bill of $due 01/17/was mailed01/17/- The deposit installment of $was removed due to non-payment01/19/- A disconnection notice dated 01/31/for $was mailed to [redacted] 01/25/- The payment of $was posted to [redacted] 02/02/- [redacted] service was disconnected for the past due balance of $ A payment of $was made via telephone [redacted] called back to LG&E to schedule the reconnect order [redacted] [redacted] s service was restoredResolution:02/07/- [redacted] has tried to reach [redacted] on three different occasions and each time has been directed to voice mail [redacted] has left messages requesting [redacted] return his call and there has been no call back Thanks, [redacted]

From: Customer Commitment Sent: Wednesday, August 17, 1:PMSubject: FW: You have a new message from Louisville KY Revdex.com complaint # [redacted] Issue: I both this house in June and my first month bill was around 60$ which I paid now after a month I received a bill of 173$ how some one can receive a bill of 173$ when no one lives over thereI have neighbors who knows I am not there and in one month I visit my house times and that will be weekendThe neighbors can provide with the letter stating the same thingHow can I receive a 173$ bill for a house where no body lives this can go far if not solved I have proof of not being in that house except for those to times I visit and stayed for to hours ..... Mr***'s usage at this address is not out of line with prior usage. Resolution: LG&E reread Mr***’s meter on 08/17/ This reading was lower than the original bill LG&E will be sending Mr [redacted] a corrected bill with the correct reading [redacted] called Mr [redacted] at [redacted] and explained this information.Thanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Issue: The LG&E account is under my girlfriend’s name of [redacted] I'm also on the accountWe have been losing power at our house continuously over the past few monthsWe have lost power 6+ times in the past monthsI've reported all power outages to LG&EEach time I do so I request that they look into what's going on and give me an updateEach time I'm told a mgror someone from reliability will contact me that day and I never hear anythingI lost power again this morning and reported itI asked to speak to a mgrand no one was availableThey did some work on the outside of our house with our meter and gas line and ever since then we have had issuesI don't know if it has anything to do with it or not, but this will give a time line of how long the problem has been going on. [redacted] is upset that he has had multiple outages in the last several monthsA reliability/quality ticket was issued on 10/18/16, but he has had a couple more outages since then [redacted] would like to know what has been causing the outages and what can be done to prevent them in the future. [redacted] [redacted] ** Resolution: Jerry spoke with [redacted] to explain our findings, explaining that all of the recent outages have been due to blown fuses caused by tree limbs and wildlifeJerry advised [redacted] that LG&E will be coming out on 12/14/to raise the transformer to create greater clearances from surrounding trees and will be adding additional wildlife safeguardsLG&E is confident that these changes will resolve the frequent outages [redacted] has been experiencing [redacted] asked if LG&E would compensate him for the outages and Jerry explained we would not be able to provide any compensationLG&E billing is based on actual consumption, therefore when there is an electric outage there is no usage to be billed [redacted] was satisfied with our explanation and appreciated our looking into the matter and getting back with himJerry will be contacting [redacted] to advise when all work has been completed. 12/20/ Jerry spoke with [redacted] , advised LG&E was unable to perform the work on 12/14/as planned, had to wait for back yard machine to be made available to perform the overhead work in the rear easement of their propertyAdvised LG&E plans to do the work on 12/21/or 12/22/Jerry advised he will contact [redacted] when notified that all work has been completed. 12/22/ Jerry spoke with [redacted] to advise that all work has been completedAdvised that LG&E installed a primary tap fuse and split load feeding North West towards Manordale DrAlso installed new transformer, adding additional spacing and clearances on pole as well as installed additional wildlife protection [redacted] was satisfied with this explanation and thanked us for letting him know all work has been completed. Thanks, Jerry Martin Customer Relations Specialist | Customer Commitment | LG&E and KUWest Main Street, Louisville, KY 40202O: 502-627-| M: 502-822-| F: 502-217-

Issue: The LG&E account is under my girlfriend’s name of *** *** I'm also on the accountWe have been losing power at our house continuously over the past few monthsWe have lost power 6+ times in the past monthsI've reported all power outages to LG&EEach time I do so I
request that they look into what's going on and give me an updateEach time I'm told a mgror someone from reliability will contact me that day and I never hear anythingI lost power again this morning and reported itI asked to speak to a mgrand no one was availableThey did some work on the outside of our house with our meter and gas line and ever since then we have had issuesI don't know if it has anything to do with it or not, but this will give a time line of how long the problem has been going on. Background: *** *** is upset that he has had multiple outages in the last several monthsA reliability/quality ticket was issued on 10/18/16, but he has had a couple more outages since then*** *** would like to know what has been causing the outages and what can be done to prevent them in the future. *** *** *** *** *** *** *** *** ** Resolution: *** spoke with *** *** to explain our findings, explaining that all of the recent outages have been due to blown fuses caused by tree limbs and wildlife* *** advised *** *** that LG&E will be coming out on 12/14/to raise the transformer to create greater clearances from surrounding trees and will be adding additional wildlife safeguardsLG&E is confident that these changes will resolve the frequent outages *** *** has been experiencing*** *** asked if LG&E would compensate him for the outages and Jerry explained we would not be able to provide any compensationLG&E billing is based on actual consumption, therefore when there is an electric outage there is no usage to be billed*** *** was satisfied with our explanation and appreciated our looking into the matter and getting back with him*** will be contacting *** *** to advise when all work has been completed. Thanks,
*** ***
*** *** *** * *** *** * *** *** **
*** *** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***