Brides N Maidens

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*** ***Issue: In September LG&E moved a gas meter from inside a house I own at *** *** *** *** ***There is no
actual gas service at this location and hasn't been for over a yearIn November I received a bill for $worth of gas usage and the various taxes and fees associated with that chargeI have made three attempts to get LG&E to understand that there is no gas service at this location and hasn't beenI did not ask for gas service to be turned on as there is nothing in the house that uses gasThey moved the meter and then arbitrarily decided to turn on the gas and then bill me for phantom usageThere is absolutely no way we used any gasThe gas isn't hooked up to anything but the meter.Background: LG&E has already reversed the bill showing gas usage and changed it to showing no usage. This was done on 12/29/but LG&E did not have a good phone number to advise Ms*** of this new bill amount. The meter was originally estimated and this was due to the move of the meter from inside to outside. LG&E did go out and verified the correct reading on the meter. A new bill was generated with the zero usage.Resolution: *** contacted Ms*** to explain that we have rebilled her and she will be getting a new bill for the zero usage on the gas meter. I also explained that per her request, we are removing the gas meter due to this being a vacant house. Ms*** was very pleased to hear she is getting a new bill sent to her.Thanks,*** ***Customer Commitment***

From: *** *** Sent: Tuesday, October 18, 3:PM Subject: FW: You have a new message from Louisville KY Revdex.com complaint #*** Issue: I was told by a lg&e employee that I could make payment arrangements online about months ago so I wouldn't have to call in an my
payment would automatically be taking off my cardSo that's how I been making my arrangements online an would get an email letting me know my arrangement went through and would get another one when my payment was taken out.But on Oct they turn my power off when I made the arrangement for Oct on Oct 8.They're saying I didn't make an arrangement when I told them I have an email confirmation saying I did.Now they saying I should of emailed them are called letting them know I set the arrangement up but I never had to with the other arrangements so I don't understand why this is different Background: 10/09/- Ms*** called to confirm if there was a past due balance on her account. The representative advised past due of and made an arrangement to 10/28/16. The representative advised Ms*** of my account and advised can view bill online and pay online. Also advised of text alerts for bills. The representative advised of fees of paying online with debit/credit card05/09/- Ms*** called to make an arrangement for the past due balance on the accountAn arrangement of $for 05/26/16. The representative inquired how Ms*** makes payments each month and she said over the phone. The representative gave the option to pay online and advised of fees. 06/09/- 3:pm- Ms*** called to make payment arrangement on past due balance. The representative agreed to extend time to 06/27/for the past due of $104.29. Ms*** stated would pay over the phone. 5:pm- *** (mother) called to make a payment arrangement for account and representative verified *** had already set payment arrangement with due due date of 06/27/for $06/27/- Ms*** called to confirm charge for paying with paymentus over the phone and requested account number. The representative advised of fee is paid with debit/credit card and no charge if paid with check. Gave the account number and transferred to paymentus. 10/18/- Ms*** called to inquire why service has been disconnected today when she set up a payment arrangement online. The representative inquired how she was doing this online and Ms*** stated she was logging online and setting a postdated payment which was for 10/27/16. The representative advised the postdated payment is still showing online for 10/27/but that was not a payment arrangement. The representative advised Ms*** that to make a payment arrangement she would either need to call and speak with someone or send an email to complete the arrangement. The representative asked if Ms*** wants to cancel the pending dated 10/27/so she can make now to have service restored? Advised if she waits until 10/27/for pending payment to post then service would not be restored until the posting of that pending payment. Resolution: 10/18/- *** called and spoke with Ms*** about her account. Advised $to restore service. Advised postdated payments are not a payment arrangement and does not change the due date on the disconnect notice. *** also advised that when Ms*** logs in to online account to pay she receives a message stating past due balance must be paid by brown bill due date or service will be disconnected. The due date on the payment page is also in read and notifies customer payment must be posted by the due date the service is in danger of disconnection. Ms*** does not think that is fair since she made a postdated payment. *** asked if Ms*** wanted the postdated payment removed since she will be paying on 10-21-and she said yes. *** is having pending payment removedThanks, ***

Issue: Ms*** is upset that she has not received the rebate check for a dishwasher that she purchasedMs*** states she has filled out all required paperwork and wants LG&E to send her the $rebate she qualified forBackground: Ms*** states
that she submitted a rebate request for a dishwasher she purchased and has not received the $rebate that she applied for. LG&E’s Energy Efficiency department contacted EFI, the company that processes rebates for LG&E, it was determined that there was confusion as to whether or not Mrand Mrs***’s dishwasher qualified for the rebate programThis is why their application was previously deniedLG&E’s Energy Efficiency department notified EFI, that the dishwasher did in fact qualify and supplied supporting documentationEFI acknowledged their error and processed the rebateA $rebate check was mailed today, 2/1/LG&E is addressing this error with our business partnerPolicy, Regulations and Tariff: LG&E PSC Sheet Number Resolution: *** contacted Mr*** to discuss his findings after researching his complaint*** explained to Mr*** that it was discovered that our business partner that processes our rebates denied their application in error*** apologized for the error and the frustration that he and Mrs*** have experienced> *** advised Mr*** that he has confirmed that the rebate check was mailed today, 2/1/*** explained that LG&E is addressing this error with EFI*** advised Mr*** that this should not have happened and in an effort to compensate for their frustration, LG&E is also sending them a $VISA gift cardMr*** was very pleased to hear the rebate check was on its way and thanked *** for the gesture of sending the Visa gift cardMr*** was satisfied with this outcomeThanks, *** *** Customer Relations Specialist | Customer Commitment | LG&E and KU

Issue: I schedule my payments through 5/every monthThe payment is processed 2-days prior to the due dateI just received a cancellation notice days after payment was due, I checked my bank account and I saw that the payment had been processed the day before dueI called and am
informed that LG&E does not process payments for 3-daysI called 5/to understand if there is a delay in sending the payment -- there is notPayments are processed on date scheduled on their end, it was posted to my account on day prior to due dateI have been receiving late fees for several months not realizing that LG&E is not processing my payments in reasonable timeIt is unfathomable that they are charging customers who make good faith payments on time for "late fees" -- the reason the payment is late is because LG&E refuses to process the paymentsThey have indicated that they refuse to Background: *** ** *** *** *** *** ** *** *** *** * *** *** *** ***
Service at *** *** *** *** ** ***Account number ***Service began on 7/19/During this time four disconnect notices have been issuedPer her request Ms*** did not receive a paper bill each month, instead she received electronic bill notificationsAfter requesting her current service, Ms*** contacted LG&E one time, 8/2/17, to request that her last name be changed due to divorceHer next contact was on 5/25/18, when she was disputing the late payment charge on her account. Ms*** made electronic payments to her account via her bankMs*** has made eleven payments to LG&E since her current service began at *** *** *** *** ** ***All of these payments were made to her previous account (300010714131) and were then transferred to her current account (***)This delay resulted in late payment charges in October 2017, January 2018, March and May 2018. Each time a customer moves a new account number is assigned to the accountMs*** would have wanted to update her LG&E account information with her bank in order for the payments to post to the correct accountThis would have avoided the delay that was experienced due to her payments posting to her previous account then having to me transferred to her current account. We have verified that all electronic payments are posted to the account as soon as they are received and are never held to be processed at a later time. Policy, Regulations and Tariff: LG&E PSC Sheet Number ** Resolution: *** contacted Ms*** to discuss his findings after researching her complaint*** advised Ms*** that all electronic payments are applied to the account as soon as they are received and are never held or delayed for processing*** explained to Ms*** that when she moved and started service at her current address on 7/19/17, she received a new account numberSince the account number she used for her banks bill payment was never updated her payments were being applied to her previous account and then were transferred to her new account*** explained that this did cause a delay in her payments posting to her current account*** advised Ms*** that she would want to update the account number to insure the payments post in a timely mannerMs*** stated that she has already updated the account number so her payments will post to the correct account going forwardMs*** thanked *** for researching her complaint and following up with her. Thanks, *** *** *** *** *** * *** *** * *** *** **
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*** *** ** *** Issue: I got a new air conditioner April 13, April 14, I sent in the LG&E rebate for $All the info was right, I doubled checked line by lineMay 11, I got a letter wanting the same
info, I sent it againJune I get a letter wanting the same infoI told her I had sent it twice, she said the letters crossed in the mail, a month apart no lessThis is to the point of being ridiculous!!! It's starting to smell like a scam!!! That's it in a nut shell Background: April 22, - LG&E received signed rebate request form but it was missing the AHRI certificate May 6, - LG&E sent request for the AHRI certificate May 23, - LG&E received AHRI certificate but it did not match the model numbers on the invoice June 8, - LG&E sent request for the correct AHRI certificate July 6, - Received complaint from Revdex.com Before the rebate can be processed LG&E must receive all required informationResolution: *** worked with Energy Efficiency department to resolve the issueEnergy Efficiency was able to get the rebate processing center to locate the correct AHRI certificate to avoid Ms*** having to send in another oneMs***'s application will be finalized and moved to a complete status by the end of day on 7/8/and a rebate check can be sent*** contacted Ms*** and explained that we were able locate the correct AHRI certificate so she would not have to send another one*** explained her application will be complete by close of business on 7/8/then her rebate check can be issued. Ms*** was satisfied with this resolutionThanks, *** *** Customer Relations Specialist | LG&E and KU West Main Street, Louisville, KY ** *** * ** *** * ** ***

Request to reopen 11/15/2016ver - months ago my lge bill was over which got resolved after finding out the meter reading was wrongAs I mentioned in my previous complain that no one live in address and will untill next year of aprilAnd know my bill came upto 130$ where I got charged 70$ for gasIn this house nothing works on gas according to my previous bill you can varifyI dont understand why I received a bill again so high Need to investigate in this matter.Need to fix the bill ASAP after inquiry in done

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate the credit for the re-connection fee and have made sure that my payments arrive well before the due dateHowever, my bank has confirmed that the payment was sent out on the 25th of SeptemberGiven the short distance of travel, LG&E being local, they definitely should have received the payment on September 28th, days prior to the due dateThey absolutely should have received it by September 29th, day before the due dateThe customer should not be held accountable for the time it takes someone from LG&E to open the payment and process. I shouldn't be bullied into paying through their websiteI feel more secure paying through my bank and will continue to do soMy bank has been informed of the situation and will send confirmation when my LG&E payments have been sent moving forwardI do not believe it was their error since my payment was deducted on September 25th. As the customer, should I be held accountable for LG&E being LATE to process my payment? Or, because they have a monopoly in this area and I have no other energy options, do they get to do whatever they want and shut my power off at will? This company is not running their business in a fair manner and certainly not treating their customers as if they have any other choice in the matterThey smugly reply to every concern with, "well, that's our policy." Perhaps it's time for LG&E to review their policies with the customer in mind. This issue is much bigger than me and what happened to me and my familyI think of a single mother who operates on a very fixed budgetPerhaps, it is winter and the nature of her weekly pay cycle ,causes her to be a few days late on her LG&E paymentLG&E will shut off her power and leave her child to freeze because it's protocol? This isn't cable service, gas and electric are necessary resources for human survivalTherefore, this company needs to be held accountable for their cold naturePeople are not just numbers and dollars in your pocket, think of your customer's as you would your family membersWould you accept your son, daughter, mother, father, being left without key resources because they could not afford the payment for a month or even a few days? This is so wrong and if this company isn't willing to bend outside their policies to help someone in need then there needs to be competitionLG&E needs to be exposed and their processes needs to be audited.
Regards,
*** ***

Revdex.com:He has not spoken to us at all about anything and just asked to read the meter thats all he did not discuss anything with us at all
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

Issue: We had a storm a few days ago that knocked out power, it looks as though a lightning strike hit our tree and knock the lines down leaving the tree structurally damagedLG&E came out and removed the part of the tree that completely fell from the lines and put the lines back up, but they
put the lines back up against the other part of the tree that looks as though it's going to fall without clearing the branches that were damaged and could still fall at any moment from the lineThe line is literally resting against another branch that was part of what fell off the tree which is only barely hanging itself onto the treeI called and got someone who was supposed to come out, but they called me and argued coming out telling me to call a tree service even though it is part of their service to remove trouble limbs that could knock lines down in events like thisThey would not come fix their poor serviceI am extremely displeased with the service I was given, the person on the phone told me to call a tree service and when the tree service came and they would come out and move the line so that the tree service could cut, but they should have cut it in the first place when the line was downThis is lazy and inexcusableNot only is it that, it is in danger to the people living in the home and those around themBackground: This was a storm damage situationA *** pear tree split out, disrupting the service to the houseWhen the line crew put the wire back up, it did settle against a limb that is approximately 2-3” in diameterIn this situation, with what the customer was wanting (20-30% of the remaining tree to be removed) we advise that it will be a drop service, for the customer to hire a private company to remove those limbs, or the entire tree if they desireLG&E took a look at the tree today, and what we have advised our ticket guy to do is trim the smaller limbs that are near the new service drop, which may allow the line to move away from the branchIf this does not work, we will try and have a sleeve put on the linesResolution: *** contacted *** *** to advise him that we came out today and that we will remove the limb still in the tree. I advised him that we will be out today or first thing in the morning. He thanked me for the quick response and getting this taken care ofThanks, ***
*** Commitment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Tell us why here...Background: *** *** **began service at *** *** *** on 11/19/2013.9/3/2015- *** *** called to turn off service at *** *** *** on 9/14/and turn service on at *** *** *** in ***, KY on 9/9/2015.9/14/2015- Service order to turn off
service at *** *** *** was stopped for new signer by the field technicians. 9/28/2015- New reading and bill was issued to *** *** for $10/8/2015- *** *** was called to say LG&E could not get in to turn off the service due to bee hives and logs that were blocking the electric meterMr*** gives LG&E the owner’s information and informs LG&E, he is not allowed back on the property at *** *** *** by court order. The owner *** *** *** is a previous friend of the family who moved her adult kids in the home after they leftThe owner, Ms*** was contacted by LG&E and explained that we needed the beehive and logs removed to get to the electric meter. Ms*** said she would remove the beehive and logs.10/13/2015- The beehive and logs were still at the meter when LG&E tried to turn the meter off10/20/2015- After numerous attempts to get the service off at *** *** ***, LG&E reversed the move out stating that we had contacted the customer(s) to remove the beehive and logs and are still responsible for the usage there.10/23/2015-Three calls were made by *** and *** *** to say this is a family dispute and they are not allowed on the property at *** *** ***They are upset because they don't have an option to go and clean the bees nest off themselves, yet they are being held responsible for the usage at their old address where someone else is living and using the electricity.Regulation, Policy, Tariff: PSC Sheet No95Resolution: *** *** contacted *** *** on 10/29/2015. The service will be estimated back to the 9/14/reading. A new bill will be issuedMs*** was happy with that information. *** promised to follow up with *** & *** *** as soon as a new bill was created

Issue: We had a storm a few days ago that knocked out power, it looks as though a lightning strike hit our tree and knock the lines down leaving the tree structurally damagedLG&E came out and removed the part of the tree that completely fell from the lines and put the lines back up, but they
put the lines back up against the other part of the tree that looks as though it's going to fall without clearing the branches that were damaged and could still fall at any moment from the lineThe line is literally resting against another branch that was part of what fell off the tree which is only barely hanging itself onto the treeI called and got someone who was supposed to come out, but they called me and argued coming out telling me to call a tree service even though it is part of their service to remove trouble limbs that could knock lines down in events like thisThey would not come fix their poor serviceI am extremely displeased with the service I was given, the person on the phone told me to call a tree service and when the tree service came and they would come out and move the line so that the tree service could cut, but they should have cut it in the first place when the line was downThis is lazy and inexcusableNot only is it that, it is in danger to the people living in the home and those around themBackground: This was a storm damage situationA *** pear tree split out, disrupting the service to the houseWhen the line crew put the wire back up, it did settle against a limb that is approximately 2-3” in diameterIn this situation, with what the customer was wanting (20-30% of the remaining tree to be removed) we advise that it will be a drop service, for the customer to hire a private company to remove those limbs, or the entire tree if they desireLG&E took a look at the tree today, and what we have advised our ticket guy to do is trim the smaller limbs that are near the new service drop, which may allow the line to move away from the branchIf this does not work, we will try and have a sleeve put on the linesResolution: *** contacted *** *** to advise him that we came out today and that we will remove the limb still in the tree. I advised him that we will be out today or first thing in the morning. He thanked me for the quick response and getting this taken care ofThanks, ***
*** Commitment

From: *** *** Sent: Tuesday, October 18, 3:PM Subject: FW: You have a new message from Louisville KY Revdex.com complaint #*** Issue: I was told by a lg&e employee that I could make payment arrangements online about months ago so I wouldn't have to call in an my
payment would automatically be taking off my cardSo that's how I been making my arrangements online an would get an email letting me know my arrangement went through and would get another one when my payment was taken out.But on Oct they turn my power off when I made the arrangement for Oct on Oct 8.They're saying I didn't make an arrangement when I told them I have an email confirmation saying I did.Now they saying I should of emailed them are called letting them know I set the arrangement up but I never had to with the other arrangements so I don't understand why this is different Background: 10/09/- Ms*** called to confirm if there was a past due balance on her account. The representative advised past due of and made an arrangement to 10/28/16. The representative advised Ms*** of my account and advised can view bill online and pay online. Also advised of text alerts for bills. The representative advised of fees of paying online with debit/credit card05/09/- Ms*** called to make an arrangement for the past due balance on the accountAn arrangement of $for 05/26/16. The representative inquired how Ms*** makes payments each month and she said over the phone. The representative gave the option to pay online and advised of fees. 06/09/- 3:pm- Ms*** called to make payment arrangement on past due balance. The representative agreed to extend time to 06/27/for the past due of $104.29. Ms*** stated would pay over the phone. 5:pm- *** (mother) called to make a payment arrangement for account and representative verified *** had already set payment arrangement with due due date of 06/27/for $06/27/- Ms*** called to confirm charge for paying with paymentus over the phone and requested account number. The representative advised of fee is paid with debit/credit card and no charge if paid with check. Gave the account number and transferred to paymentus. 10/18/- Ms*** called to inquire why service has been disconnected today when she set up a payment arrangement online. The representative inquired how she was doing this online and Ms*** stated she was logging online and setting a postdated payment which was for 10/27/16. The representative advised the postdated payment is still showing online for 10/27/but that was not a payment arrangement. The representative advised Ms*** that to make a payment arrangement she would either need to call and speak with someone or send an email to complete the arrangement. The representative asked if Ms*** wants to cancel the pending dated 10/27/so she can make now to have service restored? Advised if she waits until 10/27/for pending payment to post then service would not be restored until the posting of that pending payment. Resolution: 10/18/- *** called and spoke with Ms*** about her account. Advised $to restore service. Advised postdated payments are not a payment arrangement and does not change the due date on the disconnect notice. *** also advised that when Ms*** logs in to online account to pay she receives a message stating past due balance must be paid by brown bill due date or service will be disconnected. The due date on the payment page is also in read and notifies customer payment must be posted by the due date the service is in danger of disconnection. Ms*** does not think that is fair since she made a postdated payment. *** asked if Ms*** wanted the postdated payment removed since she will be paying on 10-21-and she said yes. *** is having pending payment removedThanks, ***

From: ***, *** Subject: RE: You have a new message from Louisville KY Revdex.com complaint #*** Issue: I was on vacation weeks and my bill almost same amount and my shop was close for weeksBackground: Mr*** received a bill due 05/23/for $223.90. That
bill was for days. Mr*** has now received his current bill due 07/22/for $204.29. This bill is for days. Mr*** states that during this current billing cycle his business was closed from 06/06/- 06/21/16. There is no record of Mr*** calling in to LG&E to discuss the high bill issue for this month’s billResolution: *** called and spoke with Mr*** in regards to his current bill. *** explained the current bill is for days compared to last month’s bill which was for days. *** also explained the temperatures were higher during this billing period compared to last month*** also explained that the reading was an actual reading not estimated. Mr*** explained that his business was closed from June 6-21st because he was out of the country. *** inquired if Mr*** had left the air on while the business was closed and Mr*** said no that he turned it on when he returned. Mr*** also stated the first couple of days he was back he was only open a few hours because he was ill. *** advised Mr*** that when he returned from vacation and turned his A/C on that his unit would not kick off until it reached the desired the temperature being requested from the thermostat. Mr*** said that he was also going to read his meter the next month to compare readingsThanks, ***

Issue: They need to examine my electrical usage and see if there is an anomalyI am a single man living in a sq ft homeThere is no way my bill should be $for one month with zero outstanding balances.Background: Customer moved into this location on 2/12/15.Electric usage has gone up the
last months compared with the usage history at this addressGas usage has been consistent with the prior usage at this addressHad meter reread today (2/17/16) to make sure the readings were correct*** contacted Mr*** to discuss his usage. He stated that he has been hearing his air conditioning unit running along with the furnace. I asked him if he rents this house or owns it and he says he rents. I suggested he get with his landlord to have him come out or send someone out to look at the HVAC system because it sounds like the A/C and heat are running simultaneously which would cause the electric usage to go up. He says he called him but he don't want to do anything about it. I explained to Mr*** that if usage passes thru the meter, LG&E cannot write off usage because we are a regulated utility. He said he did not want to have to deal with his landlord but prefers to go thru LG&E. I suggested he get again with his landlord to get this fixed and see since it was the HVAC issue, maybe his landlord would assist him with paying for the additional usage he was charged.I had the meter reread and the original reading is correct.Resolution: *** advised Mr*** that his meter reading is correct and that the issue lies with the fact that his air conditioning unit is running also with the heating unit. Until this is corrected and fixed by an HVAC person, this issue will continue. If both are running at the same time, his electric usage will continue to be high. I explained that any usage going through the meter must be billed and that we cannot write off consumption since LG&E is a regulated utility.Thanks,*** ***

From: *** *** Sent: Thursday, November 03, 3:PM Subject: FW: You have a new message from Louisville KY Revdex.com complaint #*** Issue: The following is regarding the numerous damage complaints that I have made to Louisville Gas & Electric (LG&E)
regarding damage to electrical items in my home by electrical interferenceEach time I have reported these damages I have received a form letter denying replacement or repairs of my property without any investigationThe damage numbers are listed below and I also have the form letters, some are posted on my web site*** *** and Claims, P.OBox ***, Louisville, KY *** Some of my claim numbers are: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Letters of denial are from: *** *** and *** ***(Copies of these form letter denials are available to forward to your office)***,(*** *** *** Company) P.OBox ***, Louisville, KY *** Some of my claim numbers are: ***, *** *** *** *** *** *** *** ***, Letters of denial are from: *** ***, *** *** and *** ***E-ON/U.SI was not given a claim number, but November 1, letter of denial from *** *** (Lead Customer Relations Specialist for E-ON U.S.) Damages and Destruction of property include the following: Two Desk Computers, Three tape players, CDs, Refrigerator, Laptop Computer, Two Microwaves, Electric Igniter Switch on two furnaces, Printer, Television, Two CD Players, Washing machine, Full size Dryer, Television, Two Camcorders, Fax Machine, Batteries for Wall thermostatOn more than one occasion Louisville Gas and Electric's own workers stated the problems with my electricity was their fault, yet when I reported the damages I still received a form letter denying replacement and/or repair of items destroyedIn closing, this appears to be Insurance Fraud, as investigations are never done by LG&E and/or their Insurance Carriers and a form letter is generatedNote: I did contact a licensed electrician and I do not have any electrical problems, these intercept ions of my electrical service are caused by LG&EI also have videos of some of my property being damaged and destroyed as it is being damaged and destroyedAgain LG&E has never investigated any of my damage complaints and instead send a form letterI do have copies of all of the form letters that I received from LG&E Resolution: Ms*** has filed numerous claims with LG&E but unfortunately we cannot find any evidence to support her claims. We have tried to work with Ms*** but have been unsuccessful Thanks, ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] *** was very apologetic and polite and said the refund check was placed in the mail on 2-I have yet to receive the check, although I did receive the gift card he offered me for the several month delayStill awaiting check that should have already arrived
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** *** *** *** *** *** *** *** *** *** *** *** ***
Regards,
*** ***

From: *** *** Sent: Thursday, November 03, 3:PM Subject: FW: You have a new message from Louisville KY Revdex.com complaint #*** Issue: The following is regarding the numerous damage complaints that I have made to Louisville Gas & Electric (LG&E)
regarding damage to electrical items in my home by electrical interferenceEach time I have reported these damages I have received a form letter denying replacement or repairs of my property without any investigationThe damage numbers are listed below and I also have the form letters, some are posted on my web site*** *** and Claims, P.OBox ***, Louisville, KY *** Some of my claim numbers are: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Letters of denial are from: *** *** and *** ***(Copies of these form letter denials are available to forward to your office)***,(*** *** *** Company) P.OBox ***, Louisville, KY *** Some of my claim numbers are: ***, *** *** *** *** *** *** *** ***, Letters of denial are from: *** ***, *** *** and *** ***E-ON/U.SI was not given a claim number, but November 1, letter of denial from *** *** (Lead Customer Relations Specialist for E-ON U.S.) Damages and Destruction of property include the following: Two Desk Computers, Three tape players, CDs, Refrigerator, Laptop Computer, Two Microwaves, Electric Igniter Switch on two furnaces, Printer, Television, Two CD Players, Washing machine, Full size Dryer, Television, Two Camcorders, Fax Machine, Batteries for Wall thermostatOn more than one occasion Louisville Gas and Electric's own workers stated the problems with my electricity was their fault, yet when I reported the damages I still received a form letter denying replacement and/or repair of items destroyedIn closing, this appears to be Insurance Fraud, as investigations are never done by LG&E and/or their Insurance Carriers and a form letter is generatedNote: I did contact a licensed electrician and I do not have any electrical problems, these intercept ions of my electrical service are caused by LG&EI also have videos of some of my property being damaged and destroyed as it is being damaged and destroyedAgain LG&E has never investigated any of my damage complaints and instead send a form letterI do have copies of all of the form letters that I received from LG&E Resolution: Ms*** has filed numerous claims with LG&E but unfortunately we cannot find any evidence to support her claims. We have tried to work with Ms*** but have been unsuccessfulThanks, ***