Brides N Maidens

Issue:I received a bill that was due on January 17thThe check was not cashed until January 25th resulting in me being disconnected and in order to be reconnected I was forced to pay an additional when the bill was already paid and the next bill was not due until February 14thThey said it
was due to the bill being late that I broke the contract for the depositThis is unsatisfactory from a business that has a monopoly over the area! They are going to make their money regardless since no one can go to somewhere else for service Background:11/10/- *** *** applied for the service at *** *** *** effective 11/18/ A credit check was run and a deposit was billed to the account due to the credit check LG&E split the deposit into installments beginning with the January bill. 12/20/- *** *** first bill of $due 01/17/was mailed. 01/17/- The deposit installment of $was removed due to non-payment. 01/19/- A disconnection notice dated 01/31/for $was mailed to *** *** 01/25/- The payment of $was posted to *** *** *** 02/02/- *** *** service was disconnected for the past due balance of $ A payment of $was made via telephone *** *** called back to LG&E to schedule the reconnect order *** ***s service was restored. Resolution:02/07/- *** has tried to reach *** *** on three different occasions and each time has been directed to voice mail *** has left messages requesting *** *** return his call and there has been no call back Thanks,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The previous owner of this unit notified LG&E in the meantime and let them know of her move-out date, and that she wished to stop being billed at that timePer ***'s conversation with me on 04/11/2017, he simply needed the previous owner to call them and take responsibility for that billing cycle, which is exactly what she did when she notified them of the date that she wished her services to be discontinued (Friday 04/07/2017)This is exactly what *** stated that the company needed in order to bill the correct party - rather than billing me for a stranger's consumption.Regards,
*** ***

Issue: This company which I hold no contract with nor have received services from reported a collections account against my SSN in the amount of 821.00, with Trans union, *** *** *** *** reporting agenciesI requested verification and of the debt and account however the business failed
to provide adequate proofConsidering the business does not have a contract with me for goods or services they have provided nor have they provided adequate proof I am not obligated to pay for the alleged debt. Background: LG&E received a copy of a lease for *** *** *** *** *** ** *** ** *** *** *** ** *** *** We show the service went in her name 7/25/and out of her name on 2/25/ Customer left a final bill of $and a collection letter was sent to the customer. Our records show that *** *** *** at this address (per lease) She paid on the account up until 12/9/14. We have a copy of the lease and a copy of the collection letter sent to *** *** Resolution: *** with LG&E has tried numerous times to reach MsGaines but has been unsuccessful An email has also been sent to her to contact us to discuss but not communication back from the email. ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

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*** ***Issue: In September LG&E moved a gas meter from inside a house I own at *** *** *** *** ***There is no
actual gas service at this location and hasn't been for over a yearIn November I received a bill for $worth of gas usage and the various taxes and fees associated with that chargeI have made three attempts to get LG&E to understand that there is no gas service at this location and hasn't beenI did not ask for gas service to be turned on as there is nothing in the house that uses gasThey moved the meter and then arbitrarily decided to turn on the gas and then bill me for phantom usageThere is absolutely no way we used any gasThe gas isn't hooked up to anything but the meter.Background: LG&E has already reversed the bill showing gas usage and changed it to showing no usage. This was done on 12/29/but LG&E did not have a good phone number to advise Ms*** of this new bill amount. The meter was originally estimated and this was due to the move of the meter from inside to outside. LG&E did go out and verified the correct reading on the meter. A new bill was generated with the zero usage.Resolution: *** contacted Ms*** to explain that we have rebilled her and she will be getting a new bill for the zero usage on the gas meter. I also explained that per her request, we are removing the gas meter due to this being a vacant house. Ms*** was very pleased to hear she is getting a new bill sent to her.Thanks,*** ***Customer Commitment***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not know nor have a previous relationship with the previous owner - LG&E does have a working relationship with that individualFurthermore, it is their responsibility to ensure that they are billing the correct customer for the services they providedThe previous owner already contacted LG&E on the day prior to me taking possession of the unit and admitted to living there in the meantime, and asking for her own bill to include up to the actual date of the closePer my conversations with LG&E, all that they need to correct the situation is confirmation from the previous owner that they will take responsibility for the services used 03/24-04/07, and that phone call on 04/or 04/between the previous owner and LG&E accomplished exactly what they stated they needed to correctly assign the bill
Regards,
*** ***

Issue: ? Such a wonderful company to want to shut off my electric when I have a baby and am pregnantThe back storeMy Father passed away In April and when he did I called the electric company and let them know and asked for the bill to be changed to me nameThey said they are not able to
because I owed a balanceI paid some but not allAs I am not able to work, my father left me this house before he diedFast forward to a month later I get a notice on my door saying I have days to get the electric in my name or it will be shut offThen they say my credit has to be run that I am not able to be considered a new customerI am speechless and do not know what to say, you’re going to turn off my electricIf this does not get resolved I will be getting a lawyerI had to get the house in my name and the mortgage company was very helpfulThe internet company did not give me any issuesEven the car that my father got me that his name was on the title the dmv did not give me any issuesThis is messed upElectric is not a privilege it’s a necessity This needs to be taken care of this action you are trying to take is in humane.? ? Background: ? *** ***? is upset that her father's account will be closed due to him being deceased*** *** owes money on previous billing and cannot get the service in her name until she pays the past due balance.? ? 5/4/- *** ***? called to have service put into her name at *** *** *** *** ** *** *** ***? advised that she has been living here while service was in Harry Moore's name and that *** *** is now deceased*** *** was advised that the past due balance must be paid before service could be put into her name.? ? 5/4/- CSR enters case to verify if *** ***? is deceased.? 5/5/- Verified that *** ***? is deceased and bereavement letter is issued advising that service must be registered into another responsible individual or registered in *** *** *** ***? ? 5/24/- Order created to place hang tag at *** *** ** ** ***? advising the service will be disconnected if not taken out of the deceased party's name.? ? 5/25/- Hang tag placed on door.? 5/25/??" *** *** contacts LG&E to ask when she needs to have service in her name.? ? Policy, Regulations and Tariff: ? LG&E PSC Sheet Number **? Resolution: ? ***? spoke with *** *** to advise his findings after researching her complaint*** explained to *** *** that when she originally called to request the service be put in her name on 5/5/there was a past due balance of $*** explained that it is required to pay all past due balances before new service can be established*** advised that after making the payment of $on 5/14/all the past due balance had been paid and service could have been put in her nameWhen *** *** called on 5/25/she only inquired about the notice that was left on her door advising that the service would be turned off in ten days if not taken out of the name of the deceased partyShe never mentioned wanting to put the service in her name*** apologized for the confusion and advised *** *** that she can now request to put the service in her name*** advised *** *** to contact LG&E Customer Service to get the service in her name*** explained the deposit process to *** *** explained that there is a deposit required, however with her permission a soft credit check could be run to see if it was possible to waive the security deposit*** advised that this credit check does not impact her credit score and that even if the security deposit is required she does not have to pay it up frontIt can be place on a monthly payment arrangement for up to six months if she prefers? *** *** understood and excepted ***’s explanation and thanked him for researching the matter*** *** stated that she will contact LG&E Customer Service to have the service put in her name.? ? ? Thanks,? ? *** Martin? *** *** *** * *** *** * *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** ***? ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
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Is***:? On 9/29/between 9pm and 12am I logged into my account thru LG&EI clicked on "Pay Bill"I then clicked on use ATM/debit/credit cardI was then told of the $fee for using this service, then asked to verify my account number with LG&E, then asked to enter in my
information including my information on the debit card I was using including the amount I was going to be payingI was then asked to agree to the fee and terms and conditionsI was then taking to a confirmation page and was shown my account info with LG&E as well as the type of payment method I had used and the amount including the feeI received a letter that my payment has been returned as NSFI called the bank (*** Federal Credit Union) and was informed that LG&E processed my payment thru as a checkWhen I contacted LG&E they then told me I never enter in my debit card information on the 29th that I had used the account that was on fileI spoke with a manager by the name of *** and she informed me that there was nothing LG&E could do about this matter and that I was once again responsible to make this paymentI paid $on 10/13/because LG&E informed me that if I did not make this payment my electricity would be shut offOnce I made my payment and was still on the confirmation page for making my payment I once again called LG&E to confirm this payment once again and that I paid with my debit cardI spoke to a lady named ***She reviewed my account and said that this happens many times where a customer pays with a debit card and because there is an existing bank account in the pay portal system it sometimes registers thru the existing account*** informed me that she gets at least calls a day on thisI do not feel that this was my nor the banks faultI clicked on pay with a ATM debit or credit card entered in all my information was shown that I clearly paid using my debit cardI have paid online using my debit card thru LG&E many times before and have never encountered this problem.? I would like for LG&E to credit my account for $in which I paid on 9/29/onlineI do not wish for the many back on my card just to show that I did make my paymentI have never not made my payment with the electric company and have never encountered this problem while paying online thru LG&E Background:? 09/30/- $Payment Received 10/07/- $Payment Return 10/13/- $Payment Received ($+ $Return Check Fee) 10/13/- Customer contacted Customer Service and spoke to CSR, ***, and explained she used *** to make her payment, however LG&E processed her payment through *** Credit Union, which resulted in the check returning.? Customer requested the return check fee be waived10/13/- Customer went online and deleted her old bank information10/13/- Coach, *** ***, spoke with customer and attempted to explain to customer that funds were not received, to make the $payment goodCustomer hung up on CSR10/13/- CSR, ***, spoke to *** and explained her payment was made with ***Customer stated LG&E made an error by submitting her payment to the wrong bank.? In reviewing Ms***'s account, we confirmed that she frequently pays her bills on-line, via LG&E's My Account, using an ATM/Debit/Credit Card.? However, on 9/29/15, LG&E records indicate the choice was made to pay the bill, by e-check, using the existing bank information that was on the account at that time When paying bills through My Account, customers have the option of paying their bills with an e-check.? Customers also have the option of paying with an ATM/Debit/Credit Card, however, these type of payments are processed by ***, which is a third party vendor.? Customer’s that choose to pay their bill by e-check, receive an e-mail which confirms the amount of the payment received, when the payment will be applied to the account, the last four digits of the LG&E account number and a confirmation number Customer’s that choose to pay their bill using an ATM/Debit/Credit Card, receive an e-mail which contains a summary of information including: confirmation number, date payment received, customer’s first and last name, zip code, daytime phone number, e-mail address, LG&E account number, payment method, card type, the last four digits of the customer’s card number, card holder name, amount of payment, and $processing fee Resolution: ? 10/19/- *** *** called customer and left a message that we received complaint she filed with Revdex.com and will review and follwith her 10/21/- *** called customer and left a message to return her call to discuss her concerns.? *** will follwith the Revdex.com, if/when the customer returns her call.Ms*** returned ***’s call.? *** advised Ms*** that she should have received an e-mail confirming her e-check payment.? Ms*** acknowledged she didn’t receive an e-mail confirmation from ***, like she normally receives, and explained she didn’t receive an e-mail at all.? *** advised Ms*** to check her SPAM mail.? *** advised Ms*** that she would waive the $return check fee, from her LG&E account, as a one-time courtesy.? *** also offered to have a 3-way conversation with her bank, so that she could request the bank waive the $fee she was charged.? Ms*** indicated she would contact the bank and request they waive the $fee? Ms*** said she would make sure ? she receives a confirmation e-mail in the future.? ? Note:? Since Ms*** deleted her old bank information, the option to pay by e-check, is no longer available

Tell us why here...Background:? [redacted]began service at [redacted] on 11/19/2013.9/3/2015- [redacted] called to turn off service at [redacted] on 9/14/and turn service on at [redacted] in [redacted], KY on 9/9/2015.9/14/2015- Service order to turn off
service at [redacted] was stopped for new signer by the field technicians.? 9/28/2015- New reading and bill was issued to [redacted] for $10/8/2015- [redacted] was called to say LG&E could not get in to turn off the service due to bee hives and logs that were blocking the electric meterMr[redacted] gives LG&E the owner’s information and informs LG&E, he is not allowed back on the property at [redacted] by court order.? The owner [redacted] is a previous friend of the family who moved her adult kids in the home after they leftThe owner, Ms[redacted] was contacted by LG&E and explained that we needed the beehive and logs removed to get to the electric meter.? Ms[redacted] said she would remove the beehive and logs.10/13/2015- The beehive and logs were still at the meter when LG&E tried to turn the meter off10/20/2015- After numerous attempts to get the service off at [redacted], LG&E reversed the move out stating that we had contacted the customer(s) to remove the beehive and logs and are still responsible for the usage there.10/23/2015-Three calls were made by [redacted] and [redacted] to say this is a family dispute and they are not allowed on the property at [redacted]They are upset because they don't have an option to go and clean the bees nest off themselves, yet they are being held responsible for the usage at their old address where someone else is living and using the electricity.Regulation, Policy, Tariff:? PSC Sheet No95Resolution: [redacted] contacted [redacted] on 10/29/2015.? The service will be estimated back to the 9/14/reading.? A new bill will be issuedMs[redacted] was happy with that information.? [redacted] promised to follow up with [redacted] & [redacted] as soon as a new bill was created

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
[redacted]

Issue: This company which I hold no contract with nor have received services from reported a collections account against my SSN in the amount of 821.00, with Trans union, [redacted] reporting agenciesI requested verification and of the debt and account however the business failed
to provide adequate proofConsidering the business does not have a contract with me for goods or services they have provided nor have they provided adequate proof I am not obligated to pay for the alleged debt.? Background: LG&E received a copy of a lease for [redacted]? We show the service went in her name 7/25/and out of her name on 2/25/? Customer left a final bill of $and a collection letter was sent to the customer.? Our records show that [redacted] at this address (per lease)? She paid on the account up until 12/9/14.? We have a copy of the lease and a copy of the collection letter sent to [redacted]? Resolution: [redacted]? with LG&E has tried numerous times to reach MsGaines but has been unsuccessful? An email has also been sent to her to contact us to discuss but not communication back from the email.? [redacted]

Request to reopen 11/15/2016ver -? months ago my lge bill was over which got resolved after finding out the meter reading was wrongAs I mentioned in my previous complain that no one live in address and will untill next year of aprilAnd know my bill came upto 130$ where I got charged 70$ for gasIn this house nothing works on gas according to my previous bill you can varifyI dont understand why I received a bill again so high Need to investigate in this matter.Need to fix the bill ASAP after inquiry in done

[redacted]? [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
[redacted]
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
[redacted]
?

Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Along with my original claim that it is greed and extremely poor customer service to forcefully impose additional charges on a customer who consistenely pays her utility bills as demonstrated by the payment history that [redacted] so generously outlined several times in his reply. Furthermore, it is an insult, if not defamation, to suggest that community services as a resolution for errorneous charges as opposed to reversing the charges, as requested.
Regards,
[redacted]