Bright Now Dental

Review: I went to this business for my wife's dental needs. I gave them my insurance card and they told me that my insurance has a waiting period for major operations, so they told me to apply for credit and I did. I got approved for $1800. they qouted me $1,468.66 for the operation, I put down $207.72 and I will have a monthly payments of $105.08 starting 11/18/2014 to 10/18/2015. december 2014 I got a bill for $1,427.20 I just ignored it because I thought it was a mistake because they are taking payments automatically from my bank account every 18th of the month. but then I got one more january of 2015 so I went to the store to ask them and they said they will look into it, it turns out that they still charged my insurance even though they know that my insurance will not cover it because of the waiting period, so i've been complaining to them ever since and they are telling me that the previous manager is not on that branch anymore and what they can do is pay half and I pay half which I declined because it is unfair for me to pay it since I am not informed of it from the first time that me and my wife got the qoute. and it is clearly a mistake from they're part. now bright now dental sent me a letter saying that my account will go to an external collection agency.Desired Settlement: I would like them to be responsible and pay the bill and do the right thing.

Review: Dear Revdex.com: In Sept. 2014, I signed up with the [redacted] Program under [redacted]. According to my dental plan, and my agent, [redacted], all I had to pay at the dental office was $17.00 (which I paid on 3/12/15). I was seen at Bright Now Dental for an exam and xrays which were only supposed to be $17.00! Now I am receiving a bill for $44.00 from Bright Now Dental CONSTANTLY. I have called [redacted] and my agent has ASSURED ME that I AM NOT RESPONSBILE FOR THIS BILL AND THAT THIS IS A BILLING ERROR. I HAVE CALLED THE SATELLITE OFFICE OF BRIGHT NOW, WHICH IS LOCATED AT [redacted]., [redacted]; AND THEY JUST KEEP ON SENDING ME THIS BILL! I AM SICK AND TIRED OF IT AND I AM REQUESTING YOUR ASSISTANCE IN THIS MATTER. SINCE THE HEADQUARTERS FOR BRIGHT NOW DENTAL ARE BASED IN IRVINE, CA; I HAVE CONTACTED YOUR OFFICE. THANK YOU.Desired Settlement: I NEED TO KNOW WHAT IS GOING ON AND WHY I AM CONSTANTLY RECEIVING THIS BILL WHICH I AM NOT RESPONSIBLE FOR. BRIGHT NOW IS HORRIBLE; THEY HAVE POOR CUSTOMER SERVICE AND LACK OF RESPECT FOR THE PATIENT. WHILE I WAS THERE ON 3/12/15, MY MEDICAL STATUS WAS DISCUSSED BY PERSONNEL. MY PRIVACY WAS NOT PROTECTED. THANK YOU.

Review: I visited the Bright Now Dental facility on Harbor Blvd in Costa Mesa around May 2014 for a dental cleaning. After an initial examination, it was recommended that I have a detailed cleaning done (called periodontal scaling on the bill). I was originally advised that I would need to make two separate appointments because the insurance carrier would only pay for a maximum of two quadrants per visit. Because of knee surgery already planned for June 2014, I did not go back to set up the appointments until early August 2014. When I visited the facility again, I asked about setting up two appointments, I was informed at that point that I could do everything in one visit. The appointment was set up for August 16. I just received my explanation of benefits statement and notice that insurance only covered $132 and I got stuck with the balance of $395.Desired Settlement: I have no intention of paying the balance because I was given incorrect information when making my appointment in August. I had already paid my copayment of $132 prior to the cleaning being done. If I had been told up front I would have had to pay over $500 total for the cleaning, I would have never had it done.

Bottom line, office screwed up, office eats cost out of their pocket

Business

Response:

Issue has been resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,