Brilliance Auto

Complaint: [redacted] I am rejecting this response because: Dealership is stating customer signed a disclosure they no longer have and did not provide the complete disclosure stating deposit was non-refundable Specifically made a copy of a legal size document on to letter size paper And if this document was in fact signed and stated that dealer should be able to provide.Deposit was also left with dealer promising to have vehicle in a reasonable amount of time This took almost a month and customer have to call dealership constantly to even get somewhat of an update.Also, no VIN number was given to make an accurate insurance policy quote, and the insurance is not what killed the deal the co-signer was spoken to extremely rudely, denied the right to know the managers name, this dealership killed the deal on their own based off of actions.All along the sales person was very deceptive, lied about bank offers, loan holders, and refused to give exact VIN number of vehicle Regards, [redacted]

Customer came in for a specific vehicleWe found the Trailblazer SS Black he was looking for and left a $deposit and signed the disclosureHe did not check with his insurance about policy increase or any other insurance quotesWe accommodated his financial need by lowering his interest rateWe did everything possibleThis is why deposits can be non refundable

Complaint: ***
I am rejecting this response because:
There was an issue with the amount less than 78.xx% was paid out to *** *** *** by the dealershipWould like to give the dealership a little more time to see if this problem will be fixed within a week and a
half
Regards,
*** ***

Business Response to a Complaint
Complaint ID#:
***
Company Name:
brillliance Auto
Company Contact:
*** ***
Company Phone:
***
Company Email:
***
Person Who Sent the Complaint:
*** ** ***
Staff Member:
*** ***
Response:
To Whom it may concern: This is to inform you that customer *** ** *** and *** ** *** were here at Brilliance Auto in Union,NJ yesterday 9/29/and all concerns have been satisfiedCustomer has given us written consent that this Revdex.com case should be closed* *** *** ***, also told customer should any other issues arise to not hesitate to contact me or *** (Owner)Thank You, *** ***
Sent on: 9/30/9:55:AM
Sent by:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I filed a complaint against Brilliance Auto in Union, NJ around 4/23/15. We came to an agreement once they got the complaint. How do I edit my previous submission to include the words "I retract my previous disparaging remarks about this organization." I looked on the website and I don't even...

see my complaint on the internet yet. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: there was no proof of any work done to the car. When an invoice was asked they got attitudes and told us we don't an invoice b3cause its warrenty work. Needless to say this was the response everytime. They have shown us no proof of what was done with the car. They denied wanting to fix the car because the warrenty didnt cover it for over 2 months until I found the warrenty paperwork showing I was covered. They never inspected the vehicle prior to sale from what his old manager told us because of a misunderstanding in the car we wanted. The car had issues a day after we bought it. Everytime we called for  they didnt know what was going on. The car was sitting outside their shop for 2 weeks one time waiting on repairs that they failed to show any invoice for.regards,
[redacted]

Customer mother purchased a vehicle from us and referred her daughter to dealership. Vehicle was a high mileage unit and customer bought in vehicle for repairs over the course of ownership and many claims went through warranty company as well as goodwill done. We refunded to her what was due and er...

warranty had no value since claims exceeded purchase amount. We refunded what was due to her but had a hard time understanding why she did not get a refund from her warranty company.

Customer came in for a specific vehicle. We found the 08 Trailblazer SS Black he was looking for and left a $1000.00 deposit and signed the disclosure. He did not check with his insurance about policy increase or any other insurance quotes. We accommodated his financial need by lowering his interest...

rate. We did everything possible. This is why deposits can be non refundable

Spoke with [redacted] and explained what the issue was and apologized for any inconvenience in the matter, I promised him a call when the tracking number was received for title. Just got off the phone again to update him that I received email with tracking number and will call him tomorrow to come in...

and pick up hi documentation tomorrow. I will be following up with him tomorrow to let him know when to come in.

We are very sorry to [redacted], We wanted the car fixed right and sent it to BMW. The Job is timely and costly and we will make sure her car is right before giving it back. The vehicle will be ready by the end of next week and we will make sure [redacted] is taken care for her...

inconvenience. Please feel free to Reach out to Brandon or Tony with any questions.Thanks

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]  This is the last letter sent to them. [redacted]  [redacted]December 26, 2017Re: Extended Warranty Cancellation To Whom It May Concern:This is my 5th attempt to cancel extended warranty on the 2010 Mercedez Benz I purchased in 2016. On April 11, 2017, I had a conversation with Cassie pertaining to cancelling the warranty on a 2010 S-550 I purchased in 2016 from Brilliance. Cassie advised me to send in the request in writing. I immediately faxed the request to her attention. On April 28th, I called and was told she received the information and it’s been processed. I waited and heard nothing from anyone. On June 26th, 2017, I called again and was told Cassie left for the day, but a message will be left for her to return my call the next day. I didn’t get a call in the morning so I called early afternoon and spoke to Cassie. During our conversation, she acted as if she had no idea what I was talking about until she got testy. She put me on hold 1:15pm. I was on hold until 2:25pm when I decided to call back from another phone. I spoke to Alexandria who told me Cassie left the office. As you can image how upset I was. I asked to speak to a supervisor or manager. Alexandria put me on hold only to return telling me the manager was with a customer, but he will return my call. I asked for the manager’s name who will be calling me back. She said Brandon. I waited for the rest of the afternoon and didn’t receive any call. I called back on the 28th of June and asked for Brandon who put me through to Darren. He, (Darren), promised to call me back so I waited for a called and no call.The information on the car is “2010 S-Class Mercedes Benz. VIN-[redacted]”, current mileage is 61,459.On Wednesday, October 4th, I spoke to three representatives. The first one put me on hold for 20 minutes and didn’t return. I hung up and called back and was transferred to Cassie who told me the internet was down and she would call me back. This is the same Cassie who placed me on hold in June for over an hour.  She didn’t call back.On Friday, October 12th, I called again and spoke to Cassie who told me a check will be mailed to Ally, the holder of the auto loan. I asked if a copy of what she’s sending to Ally could be sent to me, she asked for my email address and promised to send the information. I am still waiting.I called Ally and was informed nothing was received. I am just tired of the incompetence and distasteful experience I received from Brilliance since day one of my transaction.All I’m asking for is a cancellation on the warranty. The reason for this cancellation is because I’m getting an upgrade on the car and I don’t want to wait forever. I called back and spoke to another representative who informed me that one Tony is the owner and I could speak with him. He was not in the office but would have him call me back. He called back later that day and promised that they will send off the check that day. I still do not understand why it is so difficult to grant this request. I have no claim on this warranty. There’s a $2,100.00 for wheel and tire and $5,400 for warranty. Nothing of this was used. Once again, I am reaching out to anyone in this organization to process my request, so I can close this chapter. If you have questions or concerns, please do not hesitate to call me at [redacted]Regards, [redacted]

see attached

If you not happy with our services, not a issue please stop in and speak to Cassie and we will pay for you to go to another shop to fix issues. We would like to see what is wrong nt a problemthanks

I would appreciate a little more honesty, Car was bought in and times towed in. If it wasnt repaired then how was it running again after it was repaired. We even have a invoice that we paid [redacted] to do some work on the vehicle. Im sorry you feel the way you do, we have tried our best to help and we cant make everyone satisfied. If there is anything we can help with please let us know, we wish you best of luck.Thanks

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if in fact the car is ready by next week, of the week 5/8/17 as promised with all repairs done as needed including the mirror and hatch that will be repaired by the dealerships garage as told to me by the manager
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Dealership is stating customer signed a disclosure they no longer have and did not provide the complete disclosure stating deposit was non-refundable.  Specifically made a copy of a legal size document on to letter size paper.  And if this document was in fact signed and stated that dealer should be able to provide.Deposit was also left with dealer promising to have vehicle in a reasonable amount of time.  This took almost a month and customer have to call dealership constantly to even get somewhat of an update.Also, no VIN number was given to make an accurate insurance policy quote, and the insurance is not what killed the deal the co-signer was spoken to extremely rudely, denied the right to know the managers name, this dealership killed the deal on their own based off of actions.All along the sales person was very deceptive, lied about bank offers, loan holders, and refused to give exact VIN number of vehicle.
Regards,
[redacted]

Hello  Sorry for the inconvenience, what we need is a signed odometer statement and a signed cancellation document signed. When can you stop by to do sothanks

You have to contact cassie and drive the vehicle down to be inspected. Thanks