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Brilliance Auto

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Brilliance Auto Reviews (43)

I recently purchased my 2012 BMW five series from brilliance auto ,thought it was gonna be another used car gimmick but it wasn't car was picture perfect my salesman mr cleaves had every answer .. After reviewing my credit they also helped me with my financing. I want to thank the staff [redacted] TWO THUMBS UP!!!!!!!!!

I was so incredibly disappointed. I would never reccomend this dealership to anyone. I was told right away to do a credit app on their page and was told to call back. No one answered do I left a message and never got a cal back. I ended up calling back. I was told over the phone I was approved for a loan on a pontiac g8. They had no idea about anything over the phone and had said that I said I would put 1500 down which I never said and were trying to get me to say things that were not true or never said. So I drove three hours there To check out the car. When I got there the man who has told me he was a salesman over the phone was actually only a greeter. They had three of the g8 cars I was interested in. The red one was completely messed up with curb rash and dents and torn up interior. This "salesman" proceeded to tell me that their mechanics had given it the curb rash and told us they do not have real mechanics they are only book smart. The second g8 had been wrecked three times had a full exhaust with a leak and under the hood was completey modded. They had no idea what was done to this car and two people I went with were pointing everything out to them. We then went inside to see the third one and under the hood the cold air intake was ductaped. We took the white one for a test drive and the same person proceeded to tell us about how he has quit and been fired multiple times and that he was still drunk from the night before. The car was on E and he told us if it needed gas we needed to pay for it. Finally our actual salesman was there and seemed clueless also. This place is a joke. they are so unprofessional. We told them we would not purchase the car for what it was worth and they would not work with us at all. The manager would not even come over to talk to us he walked out said the ductaped part was fine and left. None of their cars were even worth what they were asking for them. And a week after seeing this car I got a letting in the mail denying my credit. So they lied about that also. DO NOT WASTE YOUR TIME.

Review: Purchased a used vehicle from this dealer in January. Dealer was to register vehicle with State of NJ and also send some missing parts from vehicle. As of 4/23/13 I have not received registration, and as such have been pulled over as driving an unregistered vehicle. Now have to appear in court and pay a fine. MULTIPLE (10+) calls to dealer have gone unanswered. No response at allDesired Settlement: I demand my fuel filler door and all related parts, passenger side view mirror with auto dim, and my registration papers along with a phone call.

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Description: Auto Dealers - Used Cars, Auto Dealers - New Cars, Used Car Dealers (NAICS: 441120)

Address: 585 Chestnut St, Union, New Jersey, United States, 07083


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