BringMeThat

Revdex.com:
The company has issued a full refund and I consider the matter to be resolved.
Sincerely,
[redacted]

Hi,We apologize for the inconvenience and are happy to get you your money back.  If you email our billing team at [email protected] with your order information or email used to purchase the order they'll be able to process the refund.Thanks,BringMeThat Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi,We apologize for the confusion.  As stated in our FAQ page h[redacted] and other numerous places on our site, we're not directly partnered with every restaurant on our site and do not represent those restaurants as official partners.  We're a service that...

replaces the manual phone calling that customers have to do to order food delivery.Your credit card information is not stored on our site and has been removed.Thanks,BringMeThat Customer Support

Hi,We've received your email that you sent a couple hours ago and have processed your full refund.  You'll be receiving an email confirmation of this shortly if you haven't already.  Please let us know if you need anything else.Regards,BringMeThat Customer Support

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I locked my card at the time so they could not charge it. I am fine as long as they do not attempt to charge me. They never contacted the restaurant with my order and the restaurant confirmed they never did business with this company. Thanks, very much for contacting them. 
Sincerely,
[redacted]

Hi,We can't find any order placed under [redacted].  In addition, we can only refund you based on the payment method that you used to place your order.  We cannot send payments by mail.Please email [redacted] and they'll be able to process your refund. Regards,BringMeThat Customer Support

Hi,We only charged your account $42.42 for the price of the food order $36.52, plus a $2.50 service fee, and the $3.40 tip you left for the driver.  The initial $36.39 hold on your card was released.If you have any more questions please email us at [redacted]Regards,BringMeThat...

Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Bring Me That, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I went through the Revdex.com before about this company. they said they would send me a refund that would resolve my matter but never did. I feel they said that just to end the back and forth. now I have reached out several times asking for my refund with no response. This has become ridiculous over a 13 dollar refund. the email that bringmethat sent was as follows..... This message originally read on 2/**/2017 J[redacted]
Desired Outcome: refund of 13.40 
Sincerely,
[redacted]

Hi,We never charge anyone more than our service fee, which is $4.50.  Any other charges for food is placed directly with the restaurant, which we do not have any control over and you can see in your bank statement.  Please contact the restaurant directly for the refund if your card was erroneously charged.Regards,BringMeThat Customer Support

Hi Lawrence,We apologize for the inconvenience.  Sometimes restaurants update their delivery zones and therefore we must check with them to ensure that the delivery will go through.  We've already refunded the full amount of your order and if you need anything else please email us at...

[redacted]Regards,BringMeThat Customer Support

Hi,We apologize for any confusion. at BringMeThat we personally phone in any orders and pay with our own credit card for security reasons so that no one, including members of our own team, ever see your credit card number.  The prices listed on our website are just estimated prices as sometimes...

the restaurant will change their price but you will ultimately only be charged whatever the restaurant charges plus our service fee.  Therefore, your card will only be charged the $19 you mentioned plus our service fee and any tip you left.  You can see how this works at [redacted].Thanks,BringMeThat Customer Support

Hi,Thanks for your inquiry and we apologize for the issues that you've faced.  As stated, we're happy to give you a refund on the service fee charged through our site.  For the other $25, that order was processed directly through the restaurant and your credit card was charged with them....

 Unfortunately we do not have access to their payment processor so you'll have to speak directly with the restaurant to get the refund issued, and if they're unable to solve your issue you can submit a request through your credit card company for a refund as well.Regards,BringMeThat Customer Support

Hi,We apologize for any confusion but you are correct that BringMeThat is merely an ordering service and some of the restaurants that are listed are not directly integrated into our system, so we have to phone in those orders.  All of your concerns are addressed on our FAQ page which is linked...

prominently on every page in our header and can also be found here [redacted]How we operate our business is described on this page in the section 'How does BringMeThat work with restaurants'How we process credit cards is described in the section 'How do you process my credit card'Security of our site is addressed in section 'Is the site secure'We appreciate your feedback and apologize if this information was not transparent to you.  We strive to be as transparent as possible which is why all this information is included on our FAQ page, as that is the best place to describe how our business operates and is available on any page on our site

Hi,We apologize for any confusion.  The prices listed on are website are just estimated prices and are subject to change based on the restaurant.  We only charge what the restaurant charges plus our service fee.  This is indicated on the 'i' icon next to the total in the cart in...

addition to our FAQ page which you can see here [redacted].  Thanks,BringMeThat Customer Support

Hi,We're happy to remove your restaurant from our listings.  Please visit [redacted] for instructions on how to remove your restaurant or if you have any more questions.Regards,BringMeThat Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I agreed to the amount at the time of the transactions WHEN I ordered the food.  The amounts charged to my credit card when you processed the order was much higher than I had originally agreed to paying and that is why I am going this route - because it's not right to charge someone's credit card an amount higher than what was originally quoted DAYS after the transaction went through for the amount originally agreed to.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,We apologize for the issues that you've faced and are happy to refund you your money.  Please email [redacted] with you order number and our team will take care of you right away.Regards,BringMeThat Customer Support