British Airways

The following email was sent to [redacted] on **Jun15:**Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received.  If you wish to send us a reply please use the link at the bottom of the email** Dear **...

[redacted]Thanks for contacting us via the Revdex.com about your flight to [redacted] on ** April.  I'm really sorry to hear you didn't get the seat you'd paid for in our Club World cabin.  I can only imagine how frustrating this must have been for you.  Please also accept my apologies for the delay in getting back to you. We know being able to choose your seat is an important part of your journey, so you can make sure you’re comfortable when you’re in the air.  However, there are times when due to operational, safety or security reasons we might need to change your seat.  This is still the case even if you'd paid for your seat reservation. If this happens, you're entitled to your seat charge back.  You must apply for a refund on ba.com as refunds can't be processed at the airport or on board.  We'll only make a refund to the credit card used to pay for the seat reservation, unless otherwise stated.  You can apply for your refund using the link below:http://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&...⇄ been in touch with our Refund team just to confirm one way or another if your refund has been processed.  I'll let you know as soon as I've heard back from them. Once again, I'm really sorry we changed your seat reservation.  I hope you've not been deterred from travelling with us again in the future.  If you have any further questions you can contact me using the blue link below.  Best regards[redacted]British Airways Customer RelationsYour case reference is:[redacted]Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:>[redacted]
[redacted]OTHER CONTACT INFORMATION[redacted]If you have a general query about British Airways or your journey with us, you can ask your question online:http://www.ba.com/yourquestions[redacted]LEGAL INFORMATION[redacted]This email was sent to you by British Airways Plc - [redacted].  (To find out more, click here www.ba.com/aboutba)This email is intended solely for the addressee(s) and the information it contains is confidential.  If you are not the intended recipient (a) please delete the email and inform the sender as soon as possible, and (b) any copying, distribution or other action taken or omitted to be taken in reliance upon it is prohibited and may be unlawful.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The airline has offered to provide further assistance and I would very much like to take advantage of their kind offer.  Specifically, I would like the airline to monitor [redacted] award seat availability on a periodic basis for the itinerary identified and notify me when and if seat(s) become available on flights per my original inquiry.  That would be greatly appreciated.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding British Airways has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The following email was sent to [redacted] on **Oct16: Dear [redacted]We've been contacted by the Revdex.com regarding the problems you had travelling from Los Angeles on ** September.I'd like to discuss the issues you've raised.  Please can you...

provide me with a best time and contact number for me to call from the UK.I hope to hear from you again soon.Best regards Michael W[redacted]British Airways Customer RelationsYour case reference is:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  The British regulations of which you speak also make accommodations for those NOT trained by those organizations which is why I paid a $500 fee!  Therefore YOU should be making the same accommodations for disabled people.  Your crew made it very clear they simply did not want dogs in the cabin and would do anything to make sure that does not happen and that is discrimination!  You should be ashamed of yourself and instead of trying to hide behind the British laws, you should be like other more friendly and non-discriminatory airlines such as [redacted].  Change YOURSELF and YOUR rules and quit hiding.  There are more and more of us out there that rely on our SERVICE DOGS to live a normal life without fear of dying in the blink of an eye.  Use this opportunity to get someone involved on a higher level and CHANGE for the better if you truly meant what you said about hoping to see me and [redacted] on one of your future flights then help fight for our rights and get these changes done or you are not a part of the solution, just another one of the problems that we face every day and you should then be ashamed of yourself!Sincerely,[redacted]Fighting for the rights of ALL DISABLED persons

 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please, please, please read this slowly and carefully. Look at a calendar. READ THE TERMS AND CONDITIONS OF THE PROMOTION.There is absolutely no grey area in this matter, the TERMS AND CONDITIONS of this promotion set forth by British Airways state in no uncertain terms that THE PROMOTIONAL PERIOD IS FOR SPEND BETWEEN NOVEMBER * AND NOVEMBER **.The DECEMBER STATEMENT ONLY INCLUDES SPEND FROM NOVEMBER ** TO DECEMBER **. That is only SEVEN DAYS of the 30 DAY PROMOTIONAL PERIOD.The December statement  DOES NOT INCLUDE SPEND FROM NOVEMBER * TO NOVEMBER **.THEREFORE I have NOT been awarded the bonus Avios for the ENTIRE PROMOTIONAL PERIOD.I will continue to pursue this until I am given what was clearly stated in the terms and conditions of the promotion. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The following email was sent to [redacted] on **Aug15:**Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received.  If you wish to send us a reply please use the link at the bottom of the email** Dear...

[redacted]Thanks for following up on refund, I've been asked to contact following the email we've received from the Revdex.com Serving Metropolitan New York on your behalf.  Please accept my apologies for the delay in replying.  I've checked with our Refunds team on your behalf and can confirm that this has been processed.  An amount of £310 which was the total amount paid for the upgrade at the time, has been credited back to the original form of payment which was an [redacted] card ending in [redacted].Please accept my apologies for the delay in getting this resolved for you.  Please don't hesitate to contact me if I can help with anything else.Best regardsKaren S[redacted]Senior Service Recovery ExecutiveBritish Airways Customer RelationsYour case reference is:[redacted]Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:[redacted]Please do not send payment card details via email[redacted] OTHER CONTACT INFORMATION[redacted]If you have a general query about British Airways or your journey with us, you can ask your question online:http://www.ba.com/yourquestions[redacted]LEGAL INFORMATION[redacted]This email was sent to you by British Airways Plc - [redacted].  (To find out more, click here www.ba.com/aboutba)This email is intended solely for the addressee(s) and the information it contains is confidential.  If you are not the intended recipient (a) please delete the email and inform the sender as soon as possible, and (b) any copying, distribution or other action taken or omitted to be taken in reliance upon it is prohibited and may be unlawful.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

british airways is making it very hard on me since I am stuck in Jordan with a damaged bag that I cannot use to fly back to Alabama and they damaged my bag which is private property and they are refusing to pay for a new bag and Ryan  is back in the states so I cannot send the  damaged bag to them and it is  unrepairable . Now the things that I bought while waiting for my bag were 100 dollars and I don't have any receipts since I bought them from Jordan . British airways are the worst worst worst airline on earth to fly with  . And they do not live up to normal standards since they refuse to take responsibility for damaging private property . My bag .very bad experience for me and money lost with this airline 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The following email was sent to [redacted] on **Apr15:**Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received.  If you wish to send us a reply please use the link at the bottom of the email** Dear [redacted]...

[redacted]We've recently been contacted by the Revdex.com in New York regarding the refund you've been awaiting for your booking [redacted].  I'm very sorry you've waited so long to be refunded for your ticket following the cancellation of [redacted] flight [redacted] on ** December 2014.  I know you'll have expected a much higher standard of service from British Airways as a Bronze member of our Executive Club and I'm sorry we've let you down.When a refund is requested, following the cancellation of a flight that was operated by another airline, our Refunds team requires confirmation from them in writing.  After a number of requests I'm afraid we've only received the written confirmation today.  I've passed this straight to our Refunds team so that they can start the refund process on your ticket.Once again, I'm really sorry for the delay.  I absolutely recognise that your planned trip to [redacted] didn't go as you'd expected but I genuinely hope we can welcome you on board again in the future when we'll work hard to restore your faith in us.  Please don't hesitate to get in touch if I can help you with anything else. Best regards[redacted]British Airways Customer RelationsYour case reference is:[redacted]Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:>[redacted]OTHER CONTACT INFORMATION[redacted]If you have a general query about British Airways or your journey with us, you can ask your question online:http://www.ba.com/yourquestions[redacted]LEGAL INFORMATION[redacted]This email was sent to you by British Airways Plc - [redacted].  (To find out more, click here www.ba.com/aboutba)This email is intended solely for the addressee(s) and the information it contains is confidential.  If you are not the intended recipient (a) please delete the email and inform the sender as soon as possible, and (b) any copying, distribution or other action taken or omitted to be taken in reliance upon it is prohibited and may be unlawful.

The following email was sent to [redacted] on **Oct16:Dear [redacted]We've been contacted by the Revdex.com who have passed on a copy of your email to us.  I'm concerned to hear your baggage was delayed when you and your husband travelled with us to...

Barcelona in July.  I realise how frustrating this must have been, especially as your baggage was returned to you damaged.  I'm really sorry we've left you feeling let down. It’s important to us that we offer each of our customers outstanding service and I know this wasn’t the case when you travelled.  We try to make sure all bags are handled correctly when they’re within our care, and I absolutely agree we’ve let you down.If a bag misses a flight for any reason, we’ll certainly send it to you as soon as possible.  We know how important it is for you to have your belongings, however sometimes we have the wrong information and we can’t send your bag to you until we’ve completed our investigations.  This means the process can take longer than expected.You have already sent us your receipts for the items you had to purchase whilst you were without your baggage.  I can see you spent a total of $320.92 to cover your essentials.  I'd be happy to reimburse you in full, and have now arranged a bank transfer for this amount.  Please allow 3-5 working days for the payment to show in your Citizens Bank account.You've also mentioned that when you received your baggage back it was completely damaged, as well as your husband's wedding suit.  I can understand how upsetting this must have been for you both, and I appreciate it has only added to your disappointment.  So that I can assess your claim in full, I'd be grateful if you could send us the receipts for your damaged suitcase and contents.  You can upload your receipts using the following link:[redacted]We're grateful you've taken the time to let us know what happened.  I've passed the details of your complaint to our Customer Experience team, and I know they will value your insight.  It's only through your feedback we're able to focus on areas where we need to improve. I look forward to hearing from you shortly.  Best regardsLaura M[redacted]

The following email was sent to [redacted] on **Oct14:
?**Please DO NOT reply directly to this email by using the ‘reply’ function on
your personal email settings, as it WILL NOT be received.  If you wish to send
us a reply please use the link at the bottom...

of the email**
Dear [redacted]
Thank you for contacting us.  I am concerned to read your luggage was
mishandled when you travelled with us recently.  I recognise how frustrating it
must have been for you, especially as you found the wooden temple to be in a
damaged condition.  Please accept my sincere apologies.
At British Airways we aim to give an outstanding service to all of our
customers at every step of their journey with us.  We try to ensure that our
customers’ bags are handled with care.  However, we let you down on this
occasion and I am sorry.
As explained to you earlier, the TSA is working hard to ensure all items from
bags, which are opened during the security checks, are returned.  To report the
loss you have incurred to the TSA, please download a claim form from [redacted] or alternatively call
the TSA Consumer Response Centre on ###-###-####.  The TSA will assess all
claims on an individual basis.
Once again, I apologise for what happened and for any inconvenience this has
caused you.  Thank you for taking the time to bring this matter to our
attention.  Your feedback is invaluable, without which we would not be able to
address such issues.  
Best regards
[redacted]
Please use the following link to send us a reply and quote your case
reference [redacted] in any correspondence with us:
[redacted]

The following email was sent to [redacted]Sep15:**Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received.  If you wish to send us a reply please use the link at the bottom of the email** Dear **...

[redacted]Thanks for coming back to me with the details of the phone calls you made to us. We've traced the call you made on * August and checked the advice you were given.  Normally ticket validity is one year from the issue date.  So in your case it should have been valid until ** July 2015 with rebooking taking place no later than this date.  As you called after this date the agent advised the ticket was no longer valid.  However, the notes in your booking confirm you were given until ** August 2015 to rebook by our staff at the airport.  We're sorry this was not noted when you called us this year.Your ticket cost $1617.46 and a penalty fee of $275 would have been applied when you rebooked, in line with the fare rules of your ticket.  Therefore I've arranged an eVoucher for $1342.46.  I've included your eVoucher details below with a link to some helpful information about how you can use it. eVoucher number: [redacted] Name: [redacted] Value: $1342.46 Expiry: ** September 2016If you have any questions about how to use this eVoucher, or for the Terms and Conditions, please go to:
[redacted] Again, we're sorry for the confusion and that you weren't able to rebook when you called.  I hope this resolves things and we look forward to welcoming you on board again in the near future.  Let us know if we can be of further assistance.Best regards[redacted]Senior Service Recovery ExecutiveBritish AirwaysYour case reference is:[redacted]Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:[redacted]
[redacted]
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The following email was sent to [redacted] on [redacted]: Dear [redacted]We've been contacted by, the Revdex.com and the US Department of Transportation, regarding the problems you and your children experienced at Phoenix airport on ** May 2016. ...

Please accept my apologies I've not contacted you sooner.I'm very sorry you and your family were unable to travel from Phoenix to Dallas with [redacted] as the flight was cancelled.  I understand how disappointing this must have been for you as it had a knock-on effect with your other flights in your itinerary.  I realise how annoying it must have been when you were asked to go home and return to the airport the next day.  I can see a booking was made for you for the ** May to travel from Phoenix to London Heathrow direct.  However, when you arrived at the airport with your children the next day, you were unable to travel as your booking had not been ticketed.  I'm concerned to learn how rude and unhelpful the staff were at the airport.  I appreciate that this behaviour isn't acceptable and I have sent a report to the local manager at Phoenix airport to let them know what happened to you and your family.I appreciate you asking for a refund, but our records show you travelled on your original booking reference [redacted] on ** May 2016, Phoenix to London Heathrow and then onto Istanbul.  Therefore, I'm sorry this isn't something we can arrange.  If you contact [redacted] directly they may be able to offer you compensation for the cancelled flight to Dallas.  Please use the link below:[redacted]I know this is probably not the reply you were hoping for, and I'm sorry to disappoint you.  I do hope this will not deter you from choosing British Airways in the future.  Please don't hesitate to contact me by using the link below if you need any further help.Best regardsSamantha M[redacted]British Airways Customer RelationsYour case reference is:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am happy with the response but I also did not receive a refund for booking code [redacted]. please look into this and please look into all my and my wife's cancellations to make sure we got the proper refund.Thank you! 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Dear [redacted]We have been contacted by the Revdex.com on your behalf.I am sorry you did not get the seats you originally selected and pre-paid for on your flights. A review of your travel record below shows that your travel agent made changes to...

your seat selections on ** December 2015 and ** February 2016. This same information was sent to you in an email dated ** May.  [redacted]   Antoinette A[redacted]British Airways Customer RelationsYour case reference is:[redacted]

The following email was sent to [redacted] on **Jan16: [redacted]...

[redacted]
 Dear [redacted]Thanks for coming back to us. While I appreciate your reasons for asking, I'm afraid I'm unable to refund your excess baggage fee.I'd like to inform you that, under the Montreal Convention if a bag is mishandled passengers are only liable to claim for the essentials purchased as a result of the delay.  However, if you have travel insurance it may be possible to claim for the delay caused. Thanks again for taking the time to get in touch with us.  If you have any questions, please don’t hesitate to contact me directly.  I hope we can welcome you on board again soon.   Best regards Eric D[redacted]British Airways Customer RelationsYour case reference is:[redacted] Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:>[redacted]Please do not send payment card details via email[redacted]
 
 
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