British Airways

Ms. [redacted]
Re:   2008 Ford Edge with 76214 miles
Ms. [redacted]
Your vehicle came in to Joe Myers Ford on September 3, 2014 with 75668 miles.  The complaint was that the air cond. was not cooling.  Joe Myers Ford tested the a/c system and found that the engine...

cooling fan was not working .  There was no refrigerant in the system due to a leaking high side service port valve.
These parts were replaced and your air conditioner was working and cooling.  No further repairs needed at this time.
You returned on September 17, 2014 , two weeks after the first repair, and stated that air cond had stopped cooling.  We check the system for leaks due to refrigerant level being low and found that the evaporator was leaking .  YOu were given an estimate and offered a discount .
These two areas have nothing to do with the other.  The first repair was working for over 2 weeks and the second repair that was needed had nothing to do with the first repair.
I apologize for any difficulties you had contacting someone.  We are here in every way.  E-Mail, Phone, Appointments and I am a female also.  You really didn't need a male friend to call for you.
Sincerely,   [redacted] General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

British Airways offered a refund of only $110.57 to my credit card and an eVoucher with $350 value.The total value of this is only $460.57  which is less than my direct loss of $1000. Also, this offer requires me to travel in next 12 months, buying another British Airways ticket. I am not sure how many people will want to fly British Airways after their plane caught fire in Las Vegas last month. $460.57 is much lower than  my direct loss and it is also smaller than half of the price of my original ticket ($1068.76) that could not  be used for return journey due to denied boarding. I could not buy a new one-way ticket after denied boarding for $460.57 or less. Also, British Airways does not explain how they came up with $460.57.I know that British Airways has no control over the rules of individual governments. Still they have control over how to interpret and enforce those rules. They made a mistake in interpreting rules when they denied me boarding. The rules of UK transit [redacted] do not say that green cards whose validity is extended with extension stickers are invalid for UK transit. I talked to USCIS multiple times and also provided a proof of the fact that USCIS (United States Citizenship and Immigration Services) does not issue an I-797 form extending the validity of a 10-year green card of a condition-free permanent resident like me by one year. British Airways wanted this I-797 form to allow boarding, but as I proved with USCIS document, such a form isnot issued. Also, the response of British Airways does not explain inconsistent behavior of their staff. Their staff is trained poorly and inconsistently. Their staff at counter at O'Hare Airport in Chicago found my green card with extension sticker valid for UK transit on the way to India from USA. Their staff at Chhatrapati Shivaji International Airport (CSIA), Mumbai, India  found the same green card with extension sticker invalid for UK transit on the way from India to USA. How can a green card valid for UK transit in one direction of travel become invalid for UK transit in opposite direction? My green card with extension sticker was valid for at least 6 months after the date of denied boarding.If British Airways does not want to issue a cash refund of $1000, they should issue multiple eVouchers with a higher total value valid over a longer period to give flexibility in traveling. They should issue 6 eVouchers worth $500 each (total eVoucher value $3000) valid over 5 years. They can consider the already offered incentive of $460.57 as a part of $3000.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted] Thanks for your recent correspondence with the Revdex.com, which they've passed on to us. I'd firstly like to apologise for any confusion caused in arranging the refund of your ticket.  After making further enquiries with our Refunds team, they have now advised there is no further refund due. You have been given a refund as per the fare rules of your ticket.  As you had a non-refundable ticket, you're only entitled to a refund of the unused taxes on the unused sectors, which equates to $252.30.  This was refunded to your card ending [redacted] and was processed on ** December 2016.  If you haven't done so already, please contact your bank who will be able to transfer the funds from your expired account into your new account. I had previously advised you that our Refunds team had sent you a letter asking for your bank details, which you've not received.  As the refund amount is less than what you originally paid on your card, the refund was processed back to your original card.  This means there is now no need to provide your bank details.  Should you receive a letter asking for your bank details, please disregard this. Once again, please accept my apologies for any confusion caused.  If there is anything else I can help with, please don't hesitate to contact me.  I hope we'll have the opportunity to welcome you on board again soon.         Best regards   Laura M[redacted]Senior Service Recovery Executive Your case reference is:[redacted]Tell us why here...

The following email was sent to [redacted] on **Feb**:**Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received.  If you wish to send us a reply please use the link at the bottom of the email** Dear...

[redacted]We've been contacted by the Revdex.com on ** February regarding a redemption booking between New York, JFK and Hong Kong.  Please accept my apologies for the delay in getting back to you. I'm sorry to hear you experienced some issues relating to your Avios booking made on the ** February 2015.  I understand you called us on ** February 2016, and you spoke to an agent in our Change Booking team.  We have notes in the booking to advise us that you spoke about the discrepancy in the title of your name, and you were reassured that it would be fine to travel.  There are no notes in the booking to report you discussed changing your Avios ticket.  To ensure we knew exactly what was said during the call, we've managed to have it traced.  As per the notes detailed in the booking, the phone call consists of discussing the title of your name and at no point do you enquire about cancelling or changing the booking.  Our records show the next time you called us was on ** February when you requested to change your flights.  I understand you were advised that you wouldn't be able to make any changes to your Avios ticket, as you were within 24 hours of your flight departure.  There are also notes in the booking to say you were advised that if you wished to cancel the booking, you wouldn't receive any of your Avios points back as Avios points are non-refundable when the booking is cancelled within 24 hours of flight departure.  The agent you were speaking to proceeded to cancel the booking, and you were told that you would receive a partial tax refund of $73.40 per passenger.  However, this call was also traced and it appears you don't request a cancellation of your booking.  Therefore, your booking should never have been cancelled at this point without your authorisation.  While you wouldn't have received your Avios points back within 24 hours of departure, we did cancel your booking despite you never having requested this.  Therefore, after thorough review of your case with my manager, we have decided to reimburse you with 21,000 Avios as an exception, along with any refundable taxes.Please allow 7-** working days for your Avios to show in your Executive Club account and any applicable taxes to appear to your original form of payment.  If there's anything else I can assist you with please don't hesitate to contact me directly using the blue link below.  I hope we're able to demonstrate the British Airways experience at its best the next time you travel with us.  We look forward to welcoming you back on board soon.   Best regards Kerrie C[redacted]Senior Service Recovery ExecutiveYour case reference is:[redacted] Please use the following link to send us a reply and quote your case reference 14925576 in any correspondence with us:>[redacted]Please do not send payment card details via email[redacted]   OTHER CONTACT INFORMATION [redacted] If you have a general query about British Airways or your journey with us, you can ask your question online: http://www.ba.com/yourquestions [redacted] LEGAL INFORMATION [redacted] This email was sent to you by British Airways Plc - Waterside, Speedbird Way, Harmondsworth, UB7 0GB, United Kingdom.  (To find out more, click here www.ba.com/aboutba) This email is intended solely for the addressee(s) and the information it contains is confidential.  If you are not the intended recipient (a) please delete the email and inform the sender as soon as possible, and (b) any copying, distribution or other action taken or omitted to be taken in reliance upon it is prohibited and may be unlawful.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
P.S.  I do need the voucher information and expiration date from the company to complete this resolution.  Please send to: [redacted]
Do NOT use my [redacted] email address as I no longer have access to that.  Thank you

[redacted]  [redacted]...

[redacted] Dear [redacted]Thank you for getting in touch with the Best Business Bureau about your booking [redacted].  They've asked us to look into your complaint.  Please accept my apologies I've not contacted you sooner.I'm very sorry you experienced problems when you contacted us about using your reward card for reserving your free seats.  It must have been very frustrating for you when you were unable to speak to the person who was originally helping you, especially as you had purchased 12 bookings and needed them all to be linked together.I'm pleased to learn we were able to help you resolve the matter when we recently spoke to you.  It’s only through your feedback we’re able to focus on areas where we need to improve, so we can offer you the best possible service.  Sometimes it can take time for us to fix the problems we’re having, but we’ll always work hard to make sure they get resolved.  Our Executive [redacted], makes sure we improve continuously across all areas of our business, and I know you’ll see positive changes very soon.  Thanks again and I hope you all have a very pleasant flight from Austin in June.  Please feel free to contact me directly by using the link below if you need help with anything else. Best regards Samantha M[redacted]Senior Service Recovery ExecutiveBritish Airways Your case reference is:[redacted] Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:[redacted]Please do not send payment card details via email[redacted]   OTHER CONTACT INFORMATION [redacted] If you have a general query about British Airways or your journey with us, you can ask your question online: [redacted] LEGAL INFORMATION [redacted] This email was sent to you by [redacted].  (To find out more, click here [redacted]) This email is intended solely for the addressee(s) and the information it contains is confidential.  If you are not the intended recipient (a) please delete the email and inform the sender as soon as possible, and (b) any copying, distribution or other action taken or omitted to be taken in reliance upon it is prohibited and may be unlawful.

The following email was sent to [redacted] on **Jun16:Dear [redacted]Thanks for contacting the Revdex.com regarding your pre-wedding honeymoon to London in May.  I understand you upgraded both your inbound and outbound flights to travel in Club World as a...

special treat for [redacted], so I'm very sorry to hear your experience was not up to the standard you expected.  I can fully appreciate why you and [redacted] are so let down so please accept my sincere apologies.I can fully understand when after waiting 20-30 minutes for the aircraft to be cleaned, you found our Club World cabin to be very dirty.  It is unacceptable for there to be crumbs on your seat, your blanket to already be opened and lipstick on your pillow.  I'm pleased a member of our cabin crew was able to replace it for you, however, after paying to upgrade to Club World I can see how unpleasant this must have made your journey.We’ve made improvements to our cabin environment which included spending more on specialist cleaning equipment.  We’ve also set up new performance-based contracts with the cleaning company we use, which helps us maintain our usual high standards.  It is clear on this occasion our cabin wasn't up to our usual standards so you have every right to feel annoyed by this.I realise you also wanted to work throughout your flight to London Heathrow so the power outlets not working and your in-flight entertainment being broken for three to four hours into your flight, must have only added to your frustration.  We've recently looked into our own processes to make sure the problems our customers have on board are reported and dealt with as quickly as possible.  While I know it won't make up for how frustrating the power faults made your journey, I can confirm they were reported to our Engineering team.While it isn't always possible for us to stock enough of every meal for all our customers in our galley, the multiple issues you had already encountered must have only been compounded by the fact we ran out of vegetarian meals.  I’ve sent the details of this issue to our Catering team, so when they analyse our service they can use your comments to help them tailor any changes.  I know they’ll definitely value your insight.I hope despite your disappointing outbound journey to London Heathrow, you and [redacted] enjoyed your stay in London.  However, I fully appreciate you did not expect to have similar and further issues on your return, especially as again, you had upgraded to travel in Club World.Firstly, I'm sorry you were not made aware the upgrade you paid for at San Francisco, was only one way and not valid on your return.  I realise how surprised you were when you were told you would have to pay a further £699.00 for your flight from London Heathrow to San Francisco.  Understandably, as [redacted] was excited about travelling in Club World, you paid this upgrade fee.  I can't apologise enough for the second poor and disappointing journey you experienced with us.The safety of our staff and our customers is always our number one priority so it was absolutely necessary for your flight back to San Francisco to have to turn back to the gate due to an electrical smell at the back of the aircraft.  However, I can fully appreciate being on board for one and a half hours and not being allowed access to the Club Kitchen must have been very annoying for you.  I can understand having to wait over three hours for your lunch to be served was not what you were expecting.After finally taking off, I understand the Captain announced all power would have to be turned off as instructed by our Engineering team.  I know this meant no power outlets or in-flight entertainment was working and you were unable to recline your seat into a flat bed to get some rest.  Again, after paying such a large amount of money to travel in Club World, I certainly agree you did not receive the outstanding service you rightfully expect from us.  I can confirm we would never turn off the power if this meant the safety and security of our staff and customers was compromised.  However, I can certainly see how anxious this must have made you.  Please accept my sincere apologies for the discomfort this caused you for the second time.  I can understand and appreciate how let down you must be feeling.I realise the delay of your flight caused you to overstay your park n' fly parking and unfortunately, any extra charges aren't something we would be able to reimburse.  I'm sorry.We really appreciate your loyalty as Blue members of our Executive Club and for choosing to fly in Club World.  To apologise for the very disappointing experience you had, I would like to offer yourself and [redacted] an eVoucher for $500.00.  I've included your eVoucher details below with a link to some helpful information about how you can use it: *
[redacted]
[redacted]
[redacted]
[redacted]  If you have any questions about how to use this eVoucher, or for the Terms and Conditions, please go to:  [redacted] Thanks again for getting in touch and giving me the chance to look into this for you.  I hope despite this experience, if you haven't already had it, you and [redacted] have a wonderful wedding.  I know this isn't what you expected from British Airways and I can't apologise enough for this.  Hopefully, we will have the chance to show you our service at its best in the future.  If there is anything else you would like to discuss, please don't hesitate to contact me using the blue link below. Best regards Jemma S[redacted]Senior Service Recovery ExecutiveBritish AirwaysYour case reference is:[redacted]

The following email was sent to [redacted] on [redacted]
[redacted]  [redacted]
[redacted]...

Dear [redacted]Thanks for contacting us about the problems experienced by your children when travelling to and from Philadelphia in July and August.  I'm sorry that after you paid to select seats for them there were problems with the seats allocated.  I appreciate the issues on their return flight must have further annoyed you.  Please accept our apologies for the delay in addressing your concerns.I note you paid to select three middle seats on the outbound flight on ** March.  You then contacted us in July to ask about adding the Unaccompanied Minor (UM) service for Rocco.  The UM service was added after a number of calls but does not appear to have been used at the airport.  However, our Airport team carried out the pre-flight editing of the passenger list two days before the flight.  The seat changes were made in line with the UM guidelines.UMs are pre-seated in approved seating areas and must be seated from the aisle seat, so if there is only one UM in a row, as in this case, they will be seated at the aisle so they are clearly visible to the crew.  There is a designated seating area for UMs and Rocco was assigned a seat in this area.  As he was on a booking with [redacted], they were seated directly across the aisle.  UMs cannot purchase paid seating and this should have been addressed when you initially called about adding the service.  In fact, as the children were travelling together as a family, seating could have been allocated free of charge three days before departure.  This is possible for those travelling with a child aged between two and eleven.  You can find more information about this by following the below link: [redacted]  I hope this clarifies why the seating was changed on the outbound flight.  A refund of the seating fees of £90.00 has been made and should now be with you.The return flight was a codeshare operated by US Airways ([redacted]).  We don't hold any information on whether seating was paid for and the UM service was not booked for this flight.  I'm afraid you would need to contact US Airways direct to query the seating changes on their flight.  I'm sorry we can't be of further assistance.We appreciate you taking the time to contact us and would like to assure you your feedback is invaluable.  We want assistance with seat selection and the UM service to be as helpful as possible and will pass on the comments from your experience.  Let us know if we can help with anything else.We appreciate you have a choice when booking flights for your family and regret you were disappointed.  We hope you will not be deterred from booking with us in the future.Best regardsIona H[redacted]
[redacted]
[redacted]
[redacted]Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:[redacted]Please do not send payment card details via email[redacted] OTHER CONTACT INFORMATION[redacted]If you have a general query about British Airways or your journey with us, you can ask your question online:[redacted]LEGAL INFORMATION[redacted]
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Revdex.com:At this time, I have not been contacted by British Airways regarding complaint ID [redacted].Sincerely,[redacted]

My cell phone number is ###-###-#### and the best time to call me is between 10am and 4pm weekdays but im around all the time. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The following email was sent to [redacted] **Nov14:**Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received.  If you wish to send us a reply please use the link at the bottom of the email**...

Dear [redacted]We've received a complaint from the Revdex.com relating to your experience at Linate Airport on ** September 2014.  I'm sorry to see both you and your daughter were unable to take your flights as planned on both the ** and ** September.  I realise how stressful this must have been for you both, particularly as you found the staff at Linate airport to be aggressive towards you.  I apologise for the delay in replying.I understand from previous information your daughter was due to travel from Linate on ** September.  However, you were caught in traffic on your way to the airport and realised she wouldn't make her flight.  I can see you tried to call us but were held in a queue, so took the decision to not go to the airport and sort the matter out the following day when you went back for your flight.The following day I can only imagine how surprised you must have been when it was advised your daughter was unable to fly because all of her flights had been cancelled.  Unfortunately, because she hasn't boarded her original flight and because we received no prior contact to advise of this, her flights have been cancelled because of the missed flight.Unfortunately, when this happens a new flight must be booked before travel can commence.  I'm sorry you had problems booking the new flight because your credit card was being declined.  I can only imagine the frustration this has caused due to having to remove yourself from your planned flight to remain with your daughter.  I'm pleased you were able to rectify the problem by speaking to your bank and a new flight could be booked, even though this was departing from Malpensa airport.I understand why you're asking for a refund of the new flights and also half of the value of original flights, but I'm sorry this isn't going to be possible.  Our staff were correct to charge you for the new flights on the day of travel because, unfortunately, you didn't arrive at the airport in time for your daughter's flight and this was cancelled as a result.Had we been contacted before [redacted]'s flight had departed we could've looked to help you by offering to change your booking for $275.00, plus any differences in fare.As the flights were non-refundable and were were used out of sequence any refund due would be as per the fare rules of the original booking.  This means you may still be entitled to receive a portion of the applicable unused taxes applied to the booking.  I've sent an email to our Refunds team asking them to review the original flights to see if we're able to refund anything.  As soon as I've heard from them I'll let you know.I realise this won't be the answer you were hoping for but I hope you can understand our decision.  You may be able to speak with your travel insurance provider to see if you have any cover for this kind of situation in your policy.  They may be able to offer some further financial reimbursement to you.Throughout the above events I know you've been left very unhappy about the way the staff have handled this situation.  At British Airways we expect our staff to be polite and professional at all times.  This would certainly include showing empathy in such a difficult situation.  Although we utilise a 3rd party at Linate airport, they're still there to represent our brand and should be showing the appropriate behaviours.  However, this certainly doesn't appear to have been the case for you and I'm sorry you were spoken to in such a way.I've forwarded your feedback to our [redacted] in Linate airport and asked for this to be reviewed with their team.  We'll do everything in our power to ensure that improvements are made so no one else needs to experience this level of service.Thanks again for bringing this to our attention and for giving me the chance to respond.  I really am sorry for the disappointment and inconvenience caused to you both, but particularly for the worry caused to your daughter.  I know you've mentioned that you'd be reluctant to travel with us again, but I hope this decision will change in time and we'll get the chance to welcome you both back on board.  If there is anything else I can help you with, please don't hesitate to ask.Best regards[redacted]British Airways Customer RelationsYour case reference is[redacted]Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:[redacted]
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email sent today with contact details for TFI International travel and sub-agent[redacted]Dear [redacted]Please note that the refund was issued on ** August to TFI International - the agents name that appears on your travel record is [redacted] at TFI phone number is [redacted] Ext. [redacted]  I spoke with [redacted] on ** November and he confirms he did receive the refund as they issued the tickets.   However, he said you need to get in touch with the sub-agent for your refund as she is the one you made your booking with and paid.  The agent's name is [redacted].  [redacted] has provided two telephone numbers for her [redacted]
[redacted] and cell her number is [redacted].I hope this information helps. Please note there will be no further correspondence regarding this claim as all concerns have been addressed and British Airways has fulfilled their obligation regarding ticket refund.    Sincerely[redacted]British Airways Customer RelationsYour case reference is:[redacted] as all concerns have been addressed and British Airways has fulfilled their obligation for ticket refund.

The following email was sent to [redacted] on **Aug16:Dear [redacted]We've been contacted by the Revdex.com following your correspondence with them.  I'm sorry American Airlines couldn't allow you to travel on their flight from Chicago to Cancun on ** May.  I appreciate...

how frustrating it was when you asked to change your ticket for another flight but we advised that this wouldn't be possible. Both British Airways and American Airlines check-in deadlines vary and it’s important we operate our flights on time.  Our staff members at the airport can’t reopen a passenger list once it’s closed as it can cause delays to our services, which has a knock-on effect on the rest of our flights.  If you don’t complete the check-in process on time, you won’t be able to board your flight.I realise you were delayed on arrival at the airport due to a collision on the highway, and then when you arrived you had to wait in a long queue before you could check in.  I can only apologise that the staff member you spoke to just advised that you would need to wait and couldn't offer any further assistance to you. The reason that we couldn't change your ticket for a later flight was due to the restrictions on your ticket.  Our records show that you'd made your booking using your Avios.  One of the restrictions when you make your booking with Avios for another airline's flight is that absolutely no changes are permitted once your tickets have been issued.I'm sorry that you felt our staff were unhelpful but I'm afraid there wasn't anything they could offer to do for you in this situation.  I know this is disappointing.  Although we can't arrange to refund your Avios to you, I can see that we have refunded the airport taxes, fees and carrier charges.  A refund of $148.76 was processed on ** July 2016. Thanks again for getting in touch and I hope we’ve managed to explain our position.  We've also responded to the Revdex.com to explain this to them.  We appreciate your support as a Blue member of our Executive Club and I hope we'll be able to welcome you on board another British Airways flight soon.  Please feel free to contact me directly by using the link below if I can help you with anything else. Best regards Nicola D[redacted]British Airways Customer RelationsYour case reference is:[redacted]

The following email was sent to [redacted] on **Oct14:
 
Dear [redacted]
Thank you for requesting Avios and Tier Points for your flights with us in
February and March 2014.
As you are aware, Avios are usually credited to your account after you’ve
flown.  You should make sure you correctly enter your membership number into
your booking, and that the name on the booking matches the name on your
account.  I appreciate that there are times when this does not happen and I know
how frustrating this can be.
Members usually have six months from the date of travel to claim for any
missing flights but to thank you for your loyalty, I have now credited your
flights.  You can see this if you log in to your account at ba.com.
In the future, we do recommend you keep a copy of your e-ticket itinerary and
boarding passes until your flights have been credited to your account.
If you then find you’re missing any Avios within six months of completing a
flight, you can either log in to your account on ba.com and click on ‘Claim
missing Avios’ or send a copy of your e-ticket and boarding passes to your local
Service Centre.
Thank you for also getting in touch with us to claim your missing Avios for
your transactions with [redacted].
We're looking into your claim for you and we'll only contact you again if the
claim does not earn Avios or if we need more information.
For more information on earning Avios, including details of who you can earn
with and how, go to [redacted]
I hope this information has been helpful to you.
Best regards
[redacted]
[redacted]
[redacted]
Your case reference is: [redacted]
Executive Club Number:
[redacted]
Please do not reply directly to this email by using the ‘reply’ function on
your personal email settings, as it will not be received.
HOW TO CONTACT US
If you have a particular query about British Airways,
you can ask your question online, or send us an email:
[redacted]
[redacted]
LEGAL INFORMATION
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Tell us why here...Dear [redacted] Thank you for making further contact with us via the Revdex.com on ** September.  I'm sorry to see you remain unhappy with my response.  I also apologise for our delay in replying. Following your recent contact I've completed a full review of your case, and can confirm that the cancellation fees are displayed and fully disclosed to our customers during the booking process. My advice on this occasion is to cancel your booking online.  You'll be debited the £35.00, and the 1,900 Avios points used will be credited back to your Executive Club account.  Once this has happened, forward to me the documentation showing that you've been charged the £35.00, and as an exception, on this occasion, I'll reimburse the £35.00 cancellation fee back to you by check or bank transfer whichever you prefer. You can send the relevant documentation to me by using the blue link below: [redacted] Thanks again for taking the time to contact us and for giving me the chance to help.  I hope despite this experience you'll consider booking another hotel with us in the near future.  If there's anything else I can help you with, please let me know.     Best regards   Richard S[redacted]Senior Service Recovery ExecutiveBritish Airways Customer RelationsYour case reference is:[redacted]

Mr. [redacted],  We all still agree that nothing [redacted] Ford did would cause this actuator to go out.  However, with that being said, we are going to replace that actuator for you.  Your vehicle has four of them and we are only going to replace the one in the glove box and at that point will do nothing more.  We would then appreciate you finding another repair facility to continue your  future repair work..Just to be clear, we are replacing the actuator in the glove box, if this does not fix your noise or if anything else happens , we will not cover any continued repair work for you. Please contact Eddie [redacted] our shop foreman and he will facilitate getting your vehicle repair done.Regards   Carolyn [redacted]

Hello
To all concerned.  It has been determined there was an error in the issuance of one the tickets for a child travelling in the [redacted] family.  This error has now been corrected.  A check has already been requested to make [redacted] whole.  She has been...

advised of this twice by phone and a follow up email was also sent.  Please advise if you have any further questions
[redacted]
[redacted]
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The following email was sent to [redacted] on **Feb**: **Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received.  If you wish to send us a reply please use the link at the bottom of the...

email** Dear [redacted]Thanks for both of your emails sent on the ** and ** January.  We have also been contacted by the Revdex.com on ** January, regarding your lost baggage.  Please accept my apologies for the delay in getting back to you.  As per previous correspondence, most airlines and insurance companies apply 50% depreciation unless receipts can prove your missing items.  As an audited department, we have to request receipts when paying a claim in full up to our maximum liability. The journey with us was governed by international air law and this includes provisions for the amount we can pay on a claim of this kind.  Therefore, without receipts we are only able to offer you a total amount of $704.00.  You may be able to claim the difference from your travel insurance, and I'll be more than happy to provide you with any documentation they may require.A total amount of $704.00 was transferred to the bank details you provided, on ** January.  The transfer can take up to 5 working days to appear in your account.  If this amount does not appear in your bank account after this time, please let me know and I will look into this for you. Thanks again for getting in touch with us and giving me an opportunity to respond to your concerns.  I hope we get the chance to welcome you back on board again in the future.  If there's anything further we can assist you with, you can reply to me directly using the blue link below.   Best regards Kerrie C[redacted]Senior Service Recovery ExecutiveYour case reference is:[redacted]
 Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:[redacted]   OTHER CONTACT INFORMATION [redacted] If you have a general query about British Airways or your journey with us, you can ask your question online: [redacted] LEGAL INFORMATION [redacted] This email was sent to you by British Airways Plc - [redacted]  (To find out more, click here [redacted]) This email is intended solely for the addressee(s) and the information it contains is confidential.  If you are not the intended recipient (a) please delete the email and inform the sender as soon as possible, and (b) any copying, distribution or other action taken or omitted to be taken in reliance upon it is prohibited and may be unlawful.