This letter is being written in regards to a complaint by a customer of ours [redacted] who purchased a Chevrolet HHR on 08/24/As you can see by the repair orders done by a lndependant auto repair facility her Issues about the brakes were handled even though [redacted] told the customer the brakes were In good working orderIn order to try to keep the customer happy Transitowne replaced the rear brakes for her.Previously to that Issue she had a Issue with a door lock actuator and we took care of that for her also at no charge to customerAs for the customers tire Issue the vehicle was Inspected and passed all New York State Safety and Emissions requirements at the time of sale.The customer took her vehicle to another repair facility year later and discovered the sway bars were worn and needed replacementAgain at the time of sale these Items were fine and not In need of replacement, and were not mentioned by the customer till a year later.Lastly, the customer·called and asked to cancel her extended service contract so I explained she needed to come to the dealership and I needed to check the odometer and she needed to sign and odometer statement for the warranty company tocancelI checked the odometer and cancelled the contract with her sitting across from me and handed her a quote of cancellationAs to a check being Issued to her It was explained at the,time of cancellation that the funds would go to Wells Fargo here financial institution and come.off the principle of the loan amountIt was explained that she didnt get the money back and disagreed, however we are required to send the money to the financial institution.If you have any further questions please contact TransitowneResale of Amherst at 716-260·2269.Thank you,
The customer purchased the vehicle elsewhereFirst came into our dealership on 9/22/- we told the customer that the vehicle had wiring issues which she elected to have repaired somewhere else - we waived the diagnostic feeHad no further contact with the customer until 7/6/(almost two years elapsed) at which time the Journey was towed to our facilityWe fixed a faulty wire to the transmissions control moduleThe vehicle came back in on 7/8/with an unrelated problem - we fixed it at no chargeShe paid the tow bill after verbally assaulting our staff with foul language in front of customersThe customer was asked , after the altercation, to take her future business elsewhereJoe [redacted] , General Manager
am writing this letter In regards to to the recent Revdex.com complalnt from our customer [redacted] at Transitowne Resale Center In [redacted] **As It states In Ms [redacted] letter to you she transfered everything meaning Insurance and registration just as It was on her previous vehicleMs [redacted] registration and Insurance was In the name of [redacted] she supplied his drivers license which was scanned and checked for OFAC threw are Verant system.The DMV paperwork was signed by [redacted] according to the salesman they waited for him and while they were waiting the salesperson continued to prepare the vehicle for deliveryWhen he returned she explained he came In and signed the paperwork and leftlf this paperwork was signed by her it was not known by TransltowneTherefore all the paperwork was processed according to the way the customer wanted.Next I would like to review the letter from her Insurance company that she states she had a lapse In InsuranceTransitowne has no responsibility for her lapse In Insurance which Is only the result of lack of payment not changing the registration the customer elected to change.The salesman has stated that the gas tank was full at the time,of delivery and the customer understood they would come back for a delivery wash due to time constraints of the customer not TransitowneAll keys and or fobs were transferred to the customer upon purchase of vehicle that were given to Transitowne at the time of our purchaseThese are cosmetic Items that do not pertain to the running or driveablllty of the vehicle.Pertaining to the next Issue of the directionals not working which was brought to Transitownes attention a day after deliveryWe had the service department look at the signals and based on what they said at first it was for the vehicleCustomer stated It Is still doing the same thing so we made and appt with [redacted] next door to us and had those items fixed and paid for by TransitowneThe directional was fixed prior to, the Better Business complaint Issued by the customerThe cosmetic Issues of scratches was not brought up for weeks and are irrelivant as this is a used vehicle and any subsequent damage would have been Incurred by Ms [redacted] .After leaving several messages we were able to communicate ,on 07·14·and had along discussionIn the interest of good will, I offered a compromise, which at this stage she has elected to discuss with her attorneyWe await her communication on thisIf you have any other questions or concerns please feel free to contact me at the store number [redacted] Thank you Corey S [redacted]
This letter is in response to complaint ID# [redacted] This is the second response to try to resolve the issue with the consumerI have attached the original response which shows the signed credit application and customer worksheet showing the amount of money the consumer was requesting us to help them establish an auto loan for a KiaI Sportage in the amount of $26,The customers are now requesting we remove the credit inquiries from their credit reports since they were declined the loanHowever, we can only make that request to a credit reporting agencies if the inquiries were made in error.Unfortunately these inquiries were not in error and attached is substantial proof that the customer requested us to inquire with lenders to obtain credit for the Kia SportageI have attached a sample of the emails that were sent back and forth with the customersThis isalso etiquette proof that they requested us to obtain a loan for the Kia Sportage and then approximately hours later on Friday July 29th at 12:pm asked that we then work on financing the Jeep Compass inquestion only because they were declined financing the Kia Sportageunless they put $down to lower the amount needed for the SportageWe did not attempt to obtain financing for the Compass at the customer's request because they did not want any other inquiries on their credit reportWe also shared several bits of information with the customers from credit agency websites explaining how these inquiries will have a minimal effect on their credit score as long as they acquired a new auto loan on their report within days of the inquiries which I was informed they did acquire a new loan for a Jeep compass from [redacted] Transitowne would do anything to resolve this issue if possible but we cannot remove inquiries from a customer's credit report if the customer gave verbal and more importantly written and signed permission to request a loan for any lending institutionPlease let me know if there is anything else Transitowne can attempt to do to resolve this issue.sincerely, Jim [redacted] Sales ManagerTransitowne Kia [redacted] ***
We will be refunding [redacted] his $We did adjust his belt because it was loose however his noise came backAny further questions you can reach me via this email address or my cell at [redacted] Thank YouRob M [redacted] Fixed Operations DirectorTransitowne Dodge Chrysler Jeep Ram SouthtownsTransitowne KiaTransitowne Resale
We are more than happy to look at Mr [redacted] ' coolant leakHis vehicle is equipped with a breathalyzer which requires hour notice, by him, to turn offIf he does this and makes an appointment, we will pressure test the systemThe exhaust manifold has been resealed with silicone which we did not do, and question why his mechanic found this necessaryJoe [redacted] , General Manager, Transitowne DCJR
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below See document attached, this has VERY DIFFERENT FIGURESWe did not ask for Mr [redacted] to run the higher figure with banks, actually, I have correspondence from him stating to go with this JEEP COMPASS deal when he inquired directly stating $cash would be needed to make the deal work on the KIA SPORTAGETherefore him running my CBR as well as Lisa's CBR on Hard Inquiries knowing the value of the KIA SPORTAGE would not support the collateral on the amount he would ask for at ANY Financial institutionI even asked him to securing financing for the OTHER VEHICLE OR DROP THE KIA SPORTAGE PRICE BY $I have email correspondence to this effect that he did not follow, but instead kept running hard inquiries to tarnish our scores
Sergio [redacted] Sales ManagerTransitowne Kia [redacted] ***Re: [redacted] Transitowne Kia of West Seneca [redacted] ***Transitowne Kia received the above-referenced customer complaint and appreciates the opportunityto respondSpecifically [redacted] [redacted] complains that her recently purchased Kia Sorentohas been in our service department as of July, 29th due to her vehicle not properly starting andthat there is no remedy to fix her vehicleKia Motors USA has given her a rental vehicle, at Kia'sexpense, while her vehicle is in our service departmentShe is requesting to have her vehiclereplaced with a new vehicle.We have been in constant communication with Mrs [redacted] and Kia Motors USA, (as this vehicleis covered under the new car warranty), in regards to the situation and progress with properlydiagnosing and repairing the vehicleKia Motors USA has sent their engineers to visit our locationand visibly inspect the vehicle and recommend remedies to address the issue as this is an abnormaloccurrence with a new vehicleWe are waiting to hear back from Kia Motors USA what the nextsteps are and what their final diagnosis is to properly get the vehicle running properly.We have advised Mrs [redacted] that once Kia Motors USA advises us what is the next step and thevehicle is properly running, we will be to see what compensation, if any, we can help her receivefrom Kia Motors USA.Transitowne Kia sincerely regrets any inconvenience this issue may have causedPlease feel free tocontact me directly at ( [redacted] ext *** if you have any additional questions or concerns inthis matter.Sergio [redacted]
This letter is a response to Revdex.com Complaint ID # [redacted] .Management made contact with Mr [redacted] inregards to his complaint and Transitowne has resolved thiscomplaint with Mr [redacted] by honoring his desiredsettlement by increasing his maximum allowed mileage to15,miles a year on his new vehicle being covered byTransitowneCustomer stated via phone and email that heis extremely pleased with the way Transitowne handled hiscomplaint and appreciates eveything that was done for him.Please let us know ifthere is anything else needed to closethis complaint as resolved.Sincerely,Jim [redacted] Sales ManagerTransitowne Dodge Chrysler Jeep Ramof West Seneca [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The matter of my credit report has still not been resolvedI talked with Hyundai finance at the beginning of August and they told me that they had sent the information to get my credit report correctedThey said my credit would be corrected by August 15th.As of todays date only one of the three credit reporting agencies has partially corrected the accountAll three agencies still show me having a balance of and two agencies still show the account has being past due as well as depressed credit scoresI have contacted Hyundai finance as well as all three credit reporting agencies once again to get this matter resolvedAll this could have been avoided if transit Towne Hyundai dealership had done a competent job in the first place
October 27, 2015ID [redacted] Dear [redacted] ; [redacted] vehicle was purchased 5/21/At the time of purchase the vehicle had 80,miles and is covered under New York State Law for days or 1,miles.The failure of the part was more than months later and over 4,milesIt is unfortunate that the vehicle component failed, but it was not from neglect of Transitowne, but more than likely unfortunate circumstanceThere are no prior concerns regarding the vehicle's differential and is simply a component failure.We offer all of our customers extended service contracts, but in this particular case due to limitations on her loan, her only option was to pay for the warranty separatelyAt this place in time the vehicle repairs are the owner responsibilityAny lost wages or travel expenses are her responsibility even in the event she had a service contract on the vehicle.In a gesture of good will, Transitowne will pay $towards the repair once receipts are sent to our Used Vehicle Manager [redacted] Transitowne cannot repair the vehicle out of warranty with the risk of an implied warranty.Sincerely; [redacted] Vice PresidentTransitowne Automotive
Attn: Consumer Complaint Dept BBB,10/29/2015I am writing the letter In response to a complaint filed with your office on 10/22/2015 Involving our customer [redacted] ID# [redacted] . I have spoken to [redacted] and she and I have come to a compromise. I gave her the option of my cost... on the chip guards that she wants for the vehicle and I have let her know of the cost of $500.00 to have this done. [redacted] when purchasing this vehicle had also noticed a cosmetic repair around the wheel wells of the truck and Transitowne will be fixing that for her as she and Transitowne agreed to do this at the time of sale. The truck that was purchased had a little over 90000 miles and was 5 plus years old, the damage that the truck has Incurred Is not due to neglect or misrepresentation but to normal wear and tear and this was agreed upon by the customer. The customer has agreed to pay for the chip guard and will be setting up and appointment with [redacted] the vendor that will perform the repair for her. If you have any further questions and concerns please contact me Immediately for explanation.Sincerly, [redacted] General Sales ManagerTransitowne Resale of Amherst
Copy of title attached, not brandedTitle issued 1/18/to above customer and addressCustomer reapplied for duplicatDmv made a mistake on mileage on 9/30/( carfax attached) and corrected later by DMVAll service records includedJoe , General Manager
I am writing this letter In regards to the Revdex.com complaint for [redacted] of Buffalo NY.The customer states that she went online to [redacted] to apply for auto rates [redacted] ***leads are filtered through Cars Direct which is a lead source that Trans!towne uses and pays forthose leadsAs you can see by the information from Cars Direct the customer Indeed did applyfor a loan for a vehicle and CarsDirect recleved this application and forwarded It to Transltowne.I would suggest the customer contact Lending Tree If she feels like she was mislead In anyway,The Inquiries on the customers credit bureaus are legitament and therfore Transitowne cannot have them removedIf you have any further questions please contact me at [redacted] and thank youThank you Corey Sc [redacted]
July 30, 2015Re: *** J *** - ID: ***Dear ***:I am replying to the above referenced complaint and would like the opportunity to rectify the situationwith the Ms***Please have Ms*** contact me so I can review her complaints andinspect her vehicle for the concerns
mentionedI am anticipating coming to a satisfactory solution forall parties involved.Sincerely,Robert M***Director of Fixed Operations
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.MrKyle *** asked me to call him after the First denial due to equity, he then against my permission, continued to run my CBR as well as my significant others CBR WITHOUT Permission timesknowing the negative equity would not warrant an approval per his conversation and he even suggested to give $cash because he knew he couldn't get it approved but still persists to run them with maliciouslyuRegards,*** ***
ID # ***All issues with *** *** *** have been remediedThe vehicle has been repaired to his satisfaction.Thank you*** ***General ManagerTransittowne Dodge, Chrysler, Jeep, RamWilliamsville, NY
6/30115To: Revdex.comCase Number ***To whom it may concern,We have spoken to *** *** and we have taken care of the problem with his vehicleThe pull ahead issue hasbeen taken care of and after speaking with *** *** he is satisfied with the outcomeWe look forward toworking
with *** *** in the future.Ben M***GMTransitowne
The dealership is Transittowne Mitsubishi, all business is held at the Hyundai store which is next door in the same parking lotThat is where calls are directed and where I did the actual business paperwork
This letter is being written in regards to a complaint by a customer of ours [redacted] who purchased a Chevrolet HHR on 08/24/As you can see by the repair orders done by a lndependant auto repair facility her Issues about the brakes were handled even though [redacted] told the customer the brakes were In good working orderIn order to try to keep the customer happy Transitowne replaced the rear brakes for her.Previously to that Issue she had a Issue with a door lock actuator and we took care of that for her also at no charge to customerAs for the customers tire Issue the vehicle was Inspected and passed all New York State Safety and Emissions requirements at the time of sale.The customer took her vehicle to another repair facility year later and discovered the sway bars were worn and needed replacementAgain at the time of sale these Items were fine and not In need of replacement, and were not mentioned by the customer till a year later.Lastly, the customer·called and asked to cancel her extended service contract so I explained she needed to come to the dealership and I needed to check the odometer and she needed to sign and odometer statement for the warranty company tocancelI checked the odometer and cancelled the contract with her sitting across from me and handed her a quote of cancellationAs to a check being Issued to her It was explained at the,time of cancellation that the funds would go to Wells Fargo here financial institution and come.off the principle of the loan amountIt was explained that she didnt get the money back and disagreed, however we are required to send the money to the financial institution.If you have any further questions please contact TransitowneResale of Amherst at 716-260·2269.Thank you,
The customer purchased the vehicle elsewhereFirst came into our dealership on 9/22/- we told the customer that the vehicle had wiring issues which she elected to have repaired somewhere else - we waived the diagnostic feeHad no further contact with the customer until 7/6/(almost two years elapsed) at which time the Journey was towed to our facilityWe fixed a faulty wire to the transmissions control moduleThe vehicle came back in on 7/8/with an unrelated problem - we fixed it at no chargeShe paid the tow bill after verbally assaulting our staff with foul language in front of customersThe customer was asked , after the altercation, to take her future business elsewhereJoe [redacted] , General Manager
am writing this letter In regards to to the recent Revdex.com complalnt from our customer [redacted] at Transitowne Resale Center In [redacted] **As It states In Ms [redacted] letter to you she transfered everything meaning Insurance and registration just as It was on her previous vehicleMs [redacted] registration and Insurance was In the name of [redacted] she supplied his drivers license which was scanned and checked for OFAC threw are Verant system.The DMV paperwork was signed by [redacted] according to the salesman they waited for him and while they were waiting the salesperson continued to prepare the vehicle for deliveryWhen he returned she explained he came In and signed the paperwork and leftlf this paperwork was signed by her it was not known by TransltowneTherefore all the paperwork was processed according to the way the customer wanted.Next I would like to review the letter from her Insurance company that she states she had a lapse In InsuranceTransitowne has no responsibility for her lapse In Insurance which Is only the result of lack of payment not changing the registration the customer elected to change.The salesman has stated that the gas tank was full at the time,of delivery and the customer understood they would come back for a delivery wash due to time constraints of the customer not TransitowneAll keys and or fobs were transferred to the customer upon purchase of vehicle that were given to Transitowne at the time of our purchaseThese are cosmetic Items that do not pertain to the running or driveablllty of the vehicle.Pertaining to the next Issue of the directionals not working which was brought to Transitownes attention a day after deliveryWe had the service department look at the signals and based on what they said at first it was for the vehicleCustomer stated It Is still doing the same thing so we made and appt with [redacted] next door to us and had those items fixed and paid for by TransitowneThe directional was fixed prior to, the Better Business complaint Issued by the customerThe cosmetic Issues of scratches was not brought up for weeks and are irrelivant as this is a used vehicle and any subsequent damage would have been Incurred by Ms [redacted] .After leaving several messages we were able to communicate ,on 07·14·and had along discussionIn the interest of good will, I offered a compromise, which at this stage she has elected to discuss with her attorneyWe await her communication on thisIf you have any other questions or concerns please feel free to contact me at the store number [redacted] Thank you Corey S [redacted]
This letter is in response to complaint ID# [redacted] This is the second response to try to resolve the issue with the consumerI have attached the original response which shows the signed credit application and customer worksheet showing the amount of money the consumer was requesting us to help them establish an auto loan for a KiaI Sportage in the amount of $26,The customers are now requesting we remove the credit inquiries from their credit reports since they were declined the loanHowever, we can only make that request to a credit reporting agencies if the inquiries were made in error.Unfortunately these inquiries were not in error and attached is substantial proof that the customer requested us to inquire with lenders to obtain credit for the Kia SportageI have attached a sample of the emails that were sent back and forth with the customersThis isalso etiquette proof that they requested us to obtain a loan for the Kia Sportage and then approximately hours later on Friday July 29th at 12:pm asked that we then work on financing the Jeep Compass inquestion only because they were declined financing the Kia Sportageunless they put $down to lower the amount needed for the SportageWe did not attempt to obtain financing for the Compass at the customer's request because they did not want any other inquiries on their credit reportWe also shared several bits of information with the customers from credit agency websites explaining how these inquiries will have a minimal effect on their credit score as long as they acquired a new auto loan on their report within days of the inquiries which I was informed they did acquire a new loan for a Jeep compass from [redacted] Transitowne would do anything to resolve this issue if possible but we cannot remove inquiries from a customer's credit report if the customer gave verbal and more importantly written and signed permission to request a loan for any lending institutionPlease let me know if there is anything else Transitowne can attempt to do to resolve this issue.sincerely, Jim [redacted] Sales ManagerTransitowne Kia [redacted] ***
We will be refunding [redacted] his $We did adjust his belt because it was loose however his noise came backAny further questions you can reach me via this email address or my cell at [redacted] Thank YouRob M [redacted] Fixed Operations DirectorTransitowne Dodge Chrysler Jeep Ram SouthtownsTransitowne KiaTransitowne Resale
We are more than happy to look at Mr [redacted] ' coolant leakHis vehicle is equipped with a breathalyzer which requires hour notice, by him, to turn offIf he does this and makes an appointment, we will pressure test the systemThe exhaust manifold has been resealed with silicone which we did not do, and question why his mechanic found this necessaryJoe [redacted] , General Manager, Transitowne DCJR
[redacted] **Subject: resolved [redacted] My complaint was resolved, not exactly what I requested, however, they did refund my deposit
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below See document attached, this has VERY DIFFERENT FIGURESWe did not ask for Mr [redacted] to run the higher figure with banks, actually, I have correspondence from him stating to go with this JEEP COMPASS deal when he inquired directly stating $cash would be needed to make the deal work on the KIA SPORTAGETherefore him running my CBR as well as Lisa's CBR on Hard Inquiries knowing the value of the KIA SPORTAGE would not support the collateral on the amount he would ask for at ANY Financial institutionI even asked him to securing financing for the OTHER VEHICLE OR DROP THE KIA SPORTAGE PRICE BY $I have email correspondence to this effect that he did not follow, but instead kept running hard inquiries to tarnish our scores
Sergio [redacted] Sales ManagerTransitowne Kia [redacted] ***Re: [redacted] Transitowne Kia of West Seneca [redacted] ***Transitowne Kia received the above-referenced customer complaint and appreciates the opportunityto respondSpecifically [redacted] [redacted] complains that her recently purchased Kia Sorentohas been in our service department as of July, 29th due to her vehicle not properly starting andthat there is no remedy to fix her vehicleKia Motors USA has given her a rental vehicle, at Kia'sexpense, while her vehicle is in our service departmentShe is requesting to have her vehiclereplaced with a new vehicle.We have been in constant communication with Mrs [redacted] and Kia Motors USA, (as this vehicleis covered under the new car warranty), in regards to the situation and progress with properlydiagnosing and repairing the vehicleKia Motors USA has sent their engineers to visit our locationand visibly inspect the vehicle and recommend remedies to address the issue as this is an abnormaloccurrence with a new vehicleWe are waiting to hear back from Kia Motors USA what the nextsteps are and what their final diagnosis is to properly get the vehicle running properly.We have advised Mrs [redacted] that once Kia Motors USA advises us what is the next step and thevehicle is properly running, we will be to see what compensation, if any, we can help her receivefrom Kia Motors USA.Transitowne Kia sincerely regrets any inconvenience this issue may have causedPlease feel free tocontact me directly at ( [redacted] ext *** if you have any additional questions or concerns inthis matter.Sergio [redacted]
This letter is a response to Revdex.com Complaint ID # [redacted] .Management made contact with Mr [redacted] inregards to his complaint and Transitowne has resolved thiscomplaint with Mr [redacted] by honoring his desiredsettlement by increasing his maximum allowed mileage to15,miles a year on his new vehicle being covered byTransitowneCustomer stated via phone and email that heis extremely pleased with the way Transitowne handled hiscomplaint and appreciates eveything that was done for him.Please let us know ifthere is anything else needed to closethis complaint as resolved.Sincerely,Jim [redacted] Sales ManagerTransitowne Dodge Chrysler Jeep Ramof West Seneca [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The matter of my credit report has still not been resolvedI talked with Hyundai finance at the beginning of August and they told me that they had sent the information to get my credit report correctedThey said my credit would be corrected by August 15th.As of todays date only one of the three credit reporting agencies has partially corrected the accountAll three agencies still show me having a balance of and two agencies still show the account has being past due as well as depressed credit scoresI have contacted Hyundai finance as well as all three credit reporting agencies once again to get this matter resolvedAll this could have been avoided if transit Towne Hyundai dealership had done a competent job in the first place
October 27, 2015ID [redacted] Dear [redacted] ; [redacted] vehicle was purchased 5/21/At the time of purchase the vehicle had 80,miles and is covered under New York State Law for days or 1,miles.The failure of the part was more than months later and over 4,milesIt is unfortunate that the vehicle component failed, but it was not from neglect of Transitowne, but more than likely unfortunate circumstanceThere are no prior concerns regarding the vehicle's differential and is simply a component failure.We offer all of our customers extended service contracts, but in this particular case due to limitations on her loan, her only option was to pay for the warranty separatelyAt this place in time the vehicle repairs are the owner responsibilityAny lost wages or travel expenses are her responsibility even in the event she had a service contract on the vehicle.In a gesture of good will, Transitowne will pay $towards the repair once receipts are sent to our Used Vehicle Manager [redacted] Transitowne cannot repair the vehicle out of warranty with the risk of an implied warranty.Sincerely; [redacted] Vice PresidentTransitowne Automotive
Attn: Consumer Complaint Dept BBB,10/29/2015I am writing the letter In response to a complaint filed with your office on 10/22/2015 Involving our customer [redacted] ID# [redacted] . I have spoken to [redacted] and she and I have come to a compromise. I gave her the option of my cost... on the chip guards that she wants for the vehicle and I have let her know of the cost of $500.00 to have this done. [redacted] when purchasing this vehicle had also noticed a cosmetic repair around the wheel wells of the truck and Transitowne will be fixing that for her as she and Transitowne agreed to do this at the time of sale. The truck that was purchased had a little over 90000 miles and was 5 plus years old, the damage that the truck has Incurred Is not due to neglect or misrepresentation but to normal wear and tear and this was agreed upon by the customer. The customer has agreed to pay for the chip guard and will be setting up and appointment with [redacted] the vendor that will perform the repair for her. If you have any further questions and concerns please contact me Immediately for explanation.Sincerly, [redacted] General Sales ManagerTransitowne Resale of Amherst
Copy of title attached, not brandedTitle issued 1/18/to above customer and addressCustomer reapplied for duplicatDmv made a mistake on mileage on 9/30/( carfax attached) and corrected later by DMVAll service records includedJoe , General Manager
I am writing this letter In regards to the Revdex.com complaint for [redacted] of Buffalo NY.The customer states that she went online to [redacted] to apply for auto rates [redacted] ***leads are filtered through Cars Direct which is a lead source that Trans!towne uses and pays forthose leadsAs you can see by the information from Cars Direct the customer Indeed did applyfor a loan for a vehicle and CarsDirect recleved this application and forwarded It to Transltowne.I would suggest the customer contact Lending Tree If she feels like she was mislead In anyway,The Inquiries on the customers credit bureaus are legitament and therfore Transitowne cannot have them removedIf you have any further questions please contact me at [redacted] and thank youThank you Corey Sc [redacted]
July 30, 2015Re: *** J *** - ID: ***Dear ***:I am replying to the above referenced complaint and would like the opportunity to rectify the situationwith the Ms***Please have Ms*** contact me so I can review her complaints andinspect her vehicle for the concerns
mentionedI am anticipating coming to a satisfactory solution forall parties involved.Sincerely,Robert M***Director of Fixed Operations
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.MrKyle *** asked me to call him after the First denial due to equity, he then against my permission, continued to run my CBR as well as my significant others CBR WITHOUT Permission timesknowing the negative equity would not warrant an approval per his conversation and he even suggested to give $cash because he knew he couldn't get it approved but still persists to run them with maliciouslyuRegards,*** ***
ID # ***All issues with *** *** *** have been remediedThe vehicle has been repaired to his satisfaction.Thank you*** ***General ManagerTransittowne Dodge, Chrysler, Jeep, RamWilliamsville, NY
6/30115To: Revdex.comCase Number ***To whom it may concern,We have spoken to *** *** and we have taken care of the problem with his vehicleThe pull ahead issue hasbeen taken care of and after speaking with *** *** he is satisfied with the outcomeWe look forward toworking
with *** *** in the future.Ben M***GMTransitowne
The dealership is Transittowne Mitsubishi, all business is held at the Hyundai store which is next door in the same parking lotThat is where calls are directed and where I did the actual business paperwork