We would welcome to communicate with the customer regarding his service complaint that involved his lug nuts and the belief that the nuts were over tightened resulting in broken studs seven months later.Transitowne's service manager Ted [redacted] has left two messages with no return call.Our...
investigation shows (utilizing a vehicle history report) that we rotated the tires on June 11th 2015 along with an oil change. The vehicle shows a New York State inspection on January 2nd (no business noted) and then the vehicle had 4 new tires installed in Lockport on January 9th. The allegation that the wheels were put on at excessive torque begs two questions:1) Were any wheels removed conducting the NYS inspection on 1/ 2/16? New York State requires removal of at least one wheel.2) Breaking a stud will commonly occur instantly if the air gun has excessive torque. Removing alug will not break a stud although it could have occurred if the technician removing the lug nuts had his tool in the wrong direction (tightening instead of loosening.) Obviously this is conjecture,but it has been known to happen in the automotive service industry.The other noted complaint regarding the lug nut caps. Unfortunately they are decorative and do indeed corrode in our climate. Most vehicles with them will show some of them corroded over time and it 's not uncommon for a 6 year old vehicle to have some failure, but it is mostly decorative.Transitowne would welcome a discussion with the customer to review the matter.Sincerely, Doug [redacted] Vice President Transitowne Automotive Group
The complaint from [redacted] has been resolved and he is reimbursed the repair on his vehicle.Enclosed is a copy of our invoice illustrating the refund to [redacted]
This letter is in response to complaint ID# [redacted]. This is the second response to try to resolve the issue with the consumer. I have attached the original response which shows the signed credit application and customer worksheet showing the amount of money the consumer was requesting us to help them establish an auto loan for a 2012 KiaI Sportage in the amount of $26,888.75. The customers are now requesting we remove the credit inquiries from their credit reports since they were declined the loan. However, we can only make that request to a credit reporting agencies if the inquiries were made in error.Unfortunately these inquiries were not in error and attached is substantial proof that the customer requested us to inquire with lenders to obtain credit for the 2012 Kia Sportage. I have attached a sample of the 31 emails that were sent back and forth with the customers. This isalso etiquette proof that they requested us to obtain a loan for the Kia Sportage and then approximately 3 hours later on Friday July 29th at 12:18 pm asked that we then work on financing the Jeep Compass inquestion only because they were declined financing the Kia Sportageunless they put $1000 down to lower the amount needed for the Sportage. We did not attempt to obtain financing for the Compass at the customer's request because they did not want any other inquiries on their credit report. We also shared several bits of information with the customers from credit agency websites explaining how these inquiries will have a minimal effect on their credit score as long as they acquired a new auto loan on their report within 15 days of the inquiries which I was informed they did acquire a new loan for a Jeep compass from [redacted]. Transitowne would do anything to resolve this issue if possible but we cannot remove inquiries from a customer's credit report if the customer gave verbal and more importantly written and signed permission to request a loan for any lending institution. Please let me know if there is anything else Transitowne can attempt to do to resolve this issue.sincerely, Jim [redacted]Sales ManagerTransitowne Kia[redacted]
October 27, 2015ID [redacted]Dear [redacted] vehicle was purchased 5/21/2015. At the time of purchase the vehicle had 80,768 miles and is covered under New York State Law for 30 days or 1,000 miles.The failure of the part was more than 4 months later and over 4,000 miles. It is...
unfortunate that the vehicle component failed, but it was not from neglect of Transitowne, but more than likely unfortunate circumstance. There are no prior concerns regarding the vehicle's differential and is simply a component failure.We offer all of our customers extended service contracts, but in this particular case due to limitations on her loan, her only option was to pay for the warranty separately. At this place in time the vehicle repairs are the owner responsibility. Any lost wages or travel expenses are her responsibility even in the event she had a service contract on the vehicle.In a gesture of good will, Transitowne will pay $300 towards the repair once receipts are sent to our Used Vehicle Manager [redacted]. Transitowne cannot repair the vehicle out of warranty with the risk of an implied warranty.Sincerely;[redacted]Vice PresidentTransitowne Automotive
Sergio [redacted]Sales ManagerTransitowne Kia[redacted]
[redacted]Re: [redacted]Transitowne Kia of West Seneca[redacted]
[redacted]Transitowne Kia received the above-referenced customer complaint and appreciates the opportunityto respond. Specifically. [redacted]...
[redacted] complains that her recently purchased 2017 Kia Sorentohas been in our service department as of July, 29th 2017 due to her vehicle not properly starting andthat there is no remedy to fix her vehicle. Kia Motors USA has given her a rental vehicle, at Kia'sexpense, while her vehicle is in our service department. She is requesting to have her vehiclereplaced with a new vehicle.We have been in constant communication with Mrs. [redacted] and Kia Motors USA, (as this vehicleis covered under the new car warranty), in regards to the situation and progress with properlydiagnosing and repairing the vehicle. Kia Motors USA has sent their engineers to visit our locationand visibly inspect the vehicle and recommend remedies to address the issue as this is an abnormaloccurrence with a new vehicle.. We are waiting to hear back from Kia Motors USA what the nextsteps are and what their final diagnosis is to properly get the vehicle running properly.We have advised Mrs. [redacted] that once Kia Motors USA advises us what is the next step and thevehicle is properly running, we will be to see what compensation, if any, we can help her receivefrom Kia Motors USA.Transitowne Kia sincerely regrets any inconvenience this issue may have caused. Please feel free tocontact me directly at ([redacted] ext [redacted] if you have any additional questions or concerns inthis matter.Sergio [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
See document attached, this has VERY DIFFERENT FIGURES. We did not ask for Mr. [redacted] to run the higher figure with 5 banks, actually, I have correspondence from him stating to go with this 2014 JEEP COMPASS deal when he inquired directly stating $1000 cash would be needed to make the deal work on the 2012 KIA SPORTAGE. Therefore him running my CBR as well as Lisa's CBR on Hard Inquiries knowing the value of the KIA SPORTAGE would not support the collateral on the amount he would ask for at ANY Financial institution. I even asked him to securing financing for the OTHER VEHICLE OR DROP THE 2012 KIA SPORTAGE PRICE BY $1000. I have email correspondence to this effect that he did not follow, but instead kept running hard inquiries to tarnish our scores.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The matter of my credit report has still not been resolved. I talked with Hyundai finance at the beginning of August and they told me that they had sent the information to get my credit report corrected. They said my credit would be corrected by August 15th.As of todays date only one of the three credit reporting agencies has partially corrected the account. All three agencies still show me having a balance of 1642.00 and two agencies still show the account has being past due as well as depressed credit scores. I have contacted Hyundai finance as well as all three credit reporting agencies once again to get this matter resolved. All this could have been avoided if transit Towne Hyundai dealership had done a competent job in the first place.
6/15/15To: Revdex.comCase Number [redacted]To whom it may concern,We have spoken to Mr. [redacted] and even though, his vehicle has no warranty because it Is over 100,000 mileswe have offered him some assistance. I made sure [redacted] had my number to contact me directly in case he hasany problem...
and we look forward to him being customer of ours for a very long time,[redacted]GMTransitowne
This letter is in response to complaint ID# [redacted]. The consumers came to ourfacility with the intention of trading in a vehicle and purchasing a 2012 KiaSportage on 7/28/16. At this time the consumers agreed to a final purchase priceand an approximate finance amount to be fmalized at the time of...
signing bankcontracts pending bank approval which is standard dealership practice when aconsumer applies for an automobile loan. However, the consumers were declinedfor the vehicle loan from 5 different lenders which was clearly communicated withthe consumer and at the consumers request we did not continue to pursue the loanwith any other lending institutions. I attached a copy of the signed creditapplication giving Transitowne Kia permission to apply for credit on their behalf. Ihave also attached a copy of the signed purchase worksheet which clearly showsthe consumers agreement to the amount fmanced $26,888.75 which is exactly what Transitowne applied for. Transitowne would like to help settle this dispute with the consumers however given the above information Transitowne does not have the authority to remove credit inquiries from a credit bureau if permission from the consumer was granted. Please let us know if you have any other questions. Sincerely,Jim [redacted]Sales Manager Transitowne Kia
1 am writing this letter In regards to to the recent Revdex.com complalnt from our customer [redacted] at Transitowne Resale Center In [redacted]. As It states In Ms [redacted] letter to you she transfered everything meaning Insurance and registration just as It was on her previous vehicle. Ms [redacted]...
registration and Insurance was In the name of [redacted] she supplied his drivers license which was scanned and checked for OFAC threw are Verant system.The DMV paperwork was signed by [redacted] according to the salesman they waited for him and while they were waiting the salesperson continued to prepare the vehicle for delivery. When he returned she explained he came In and signed the paperwork and left. lf this paperwork was signed by her it was not known by Transltowne. Therefore all the paperwork was processed according to the way the customer wanted.Next I would like to review the letter from her Insurance company that she states she had a lapse In Insurance. Transitowne has no responsibility for her lapse In Insurance which Is only the result of lack of payment not changing the registration the customer elected to change.The salesman has stated that the gas tank was full at the time,of delivery and the customer understood they would come back for a delivery wash due to time constraints of the customer not Transitowne. All keys and or fobs were transferred to the customer upon purchase of vehicle that were given to Transitowne at the time of our purchase. These are cosmetic Items that do not pertain to the running or driveablllty of the vehicle.Pertaining to the next Issue of the directionals not working which was brought to Transitownes attention a day after delivery. We had the service department look at the signals and based on what they said at first it was normal for the vehicle. Customer stated It Is still doing the same thing so we made and appt with [redacted] next door to us and had those items fixed and paid for by Transitowne. The directional was fixed prior to, the Better Business complaint Issued by the customer. The cosmetic Issues of scratches was not brought up for 3 weeks and are irrelivant as this is a used vehicle and any subsequent damage would have been Incurred by Ms [redacted].After leaving several messages we were able to communicate ,on 07·14·16 and had along discussion. In the interest of good will, I offered a compromise, which at this stage she has elected to discuss with her attorney. We await her communication on this. If you have any other questions or concerns please feel free to contact me at the store number [redacted] Thank you Corey S[redacted]
I have delayed our response to [redacted] complaint due to waiting for a customer...
response.I have personally called the number several times and have left her a message with my personal extension, but no return call was made. I also reached out via email that was listed on the complaint(attached), but I have received no response.After investigating the matter with two of our employees, I would like to reach out to the customer to clarify what occurred and arrive at a resolution.Enclosed is an unanswered email and a copy of the condition report of the vehicle conducted by AIM which is a [redacted] vendor.I do not consider the matter closed, but I need to have some sort of contact. Sincerely; Douglas [redacted] Vice President Transitowne Automotive
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Transitowne Hyuandai has made some effort to resolve the issue as far as compensating me for my frustration and aggravation in this matter, but the main issue of the correction of my credit has not been resolved. My credit score has dropped a hundred points because of their negligence and I won't consider the matter resolved until this is corrected.
Copy of title attached, not branded. Title issued 1/18/17 to above customer and address. Customer reapplied for duplicat. Dmv made a mistake on mileage on 9/30/2016 ( carfax attached) and corrected later by DMV. All service records included. Joe , General Manager.
My name is Jason [redacted], I am the Used Car Manager at Transitowne Dodge Chrysler Jeepof [redacted]. This letter is to address the complaints and issues expressedby [redacted] in regards to the 2014 [redacted]. We have doneextensive...
repairs In order to fix the customers complaints. We were not able to duplicate issues withlack of power, vehicle operates as it should. We did mount and balance two tires on the vehicle for thecustomer after the sale and we put two tires on the vehicle before the sale (vehicle has four new tireson it), replaced sway bar links and realigned the vehicle. We resurfaced and repaired any scuffs andscraps on the rims. Customer also states brake Issues. We had put new brakes and rotors on both thefront and rear of this vehicle prior to the sale. Second key was attempted to be made by car keysexpress (company used by dealerships for spare or replacement keys), They could not recreate a key sothe customer did in fact need to have the vehicle present at [redacted] of Buffalo In order to have akey made. We have expressed to the customer that the comments and equipment listings are createdby a third party. The comments on the vehicle are listed as follows:"BLACK ON BLACK I TURBO! LEATHER! I, SUPER CLEAN I, EXTRA LOW MILES!, FRESH TRANSITOWNETRADE!, GREAT MPG!, WELL MAINTAINED!, And BEST PRICE IN THE MARKETI. Turbo! Creampuffl Thishandsome 2014 [redacted]-Class is not going to disappoint. There you have it, short and sweet IYou just simply can't beat a [redacted] product. CALL US TODAY [redacted] ... 0UR VEHICLES AREPRICED TO BE BEST IN THE MARKET WE WANT TO SAVE YOU TIME AND MONEY I! WE ARE HERE TO MAKEYOUR BUYING EXPERIENCE THE BEST IT CAN BE. OUR VEHICLES ALL HAVE OUR TRANSITOWNE CERTIFIEDSERVICE CHECK BY CHRYSLER CERTIFIED TECHINICIANS. All PRE·OWNEO VEHICLES COME WITH CARFAXVEHICLE HISTORY REPORT AND SERVICE RECORDS. PRINT THIS AD FOR GUARANTEED BEST PRICE !*Transitowne is not responsible for any errors or omissions In pricing or equipment•"All customers road test the vehicle in advance of purchasing allowing them to go over the vehiclesequipment and condition. In an attempt to fix any remaining problems, Transltowne would like toaddress the paint issue on her car and fix the deteriorated spots that would be a defect of the cars paintand not prior damage. The customer also stated In her typed letter to the owner that she had two longscratches on the passenger side of the vehicles. We would be happy to take care of these scratches forher. In addition to that, we would like to extend a $200 In Store service credit that the customer canuse at her discretion. If the customer chooses to proceed we can get in contact with her and schedule atime to have the body shop manager go over the scratches.Regards,Jason [redacted], Used Car Manager
We would welcome to communicate with the customer regarding his service complaint that involved his lug nuts and the belief that the nuts were over tightened resulting in broken studs seven months later.Transitowne's service manager Ted [redacted] has left two messages with no return call.Our...
investigation shows (utilizing a vehicle history report) that we rotated the tires on June 11th 2015 along with an oil change. The vehicle shows a New York State inspection on January 2nd (no business noted) and then the vehicle had 4 new tires installed in Lockport on January 9th. The allegation that the wheels were put on at excessive torque begs two questions:1) Were any wheels removed conducting the NYS inspection on 1/ 2/16? New York State requires removal of at least one wheel.2) Breaking a stud will commonly occur instantly if the air gun has excessive torque. Removing alug will not break a stud although it could have occurred if the technician removing the lug nuts had his tool in the wrong direction (tightening instead of loosening.) Obviously this is conjecture,but it has been known to happen in the automotive service industry.The other noted complaint regarding the lug nut caps. Unfortunately they are decorative and do indeed corrode in our climate. Most vehicles with them will show some of them corroded over time and it 's not uncommon for a 6 year old vehicle to have some failure, but it is mostly decorative.Transitowne would welcome a discussion with the customer to review the matter.Sincerely, Doug [redacted] Vice President Transitowne Automotive Group
The complaint from [redacted] has been resolved and he is reimbursed the repair on his vehicle.Enclosed is a copy of our invoice illustrating the refund to [redacted]
This letter is in response to complaint ID# [redacted]. This is the second response to try to resolve the issue with the consumer. I have attached the original response which shows the signed credit application and customer worksheet showing the amount of money the consumer was requesting us to help them establish an auto loan for a 2012 KiaI Sportage in the amount of $26,888.75. The customers are now requesting we remove the credit inquiries from their credit reports since they were declined the loan. However, we can only make that request to a credit reporting agencies if the inquiries were made in error.Unfortunately these inquiries were not in error and attached is substantial proof that the customer requested us to inquire with lenders to obtain credit for the 2012 Kia Sportage. I have attached a sample of the 31 emails that were sent back and forth with the customers. This isalso etiquette proof that they requested us to obtain a loan for the Kia Sportage and then approximately 3 hours later on Friday July 29th at 12:18 pm asked that we then work on financing the Jeep Compass inquestion only because they were declined financing the Kia Sportageunless they put $1000 down to lower the amount needed for the Sportage. We did not attempt to obtain financing for the Compass at the customer's request because they did not want any other inquiries on their credit report. We also shared several bits of information with the customers from credit agency websites explaining how these inquiries will have a minimal effect on their credit score as long as they acquired a new auto loan on their report within 15 days of the inquiries which I was informed they did acquire a new loan for a Jeep compass from [redacted]. Transitowne would do anything to resolve this issue if possible but we cannot remove inquiries from a customer's credit report if the customer gave verbal and more importantly written and signed permission to request a loan for any lending institution. Please let me know if there is anything else Transitowne can attempt to do to resolve this issue.sincerely, Jim [redacted]Sales ManagerTransitowne Kia[redacted]
October 27, 2015ID [redacted]Dear [redacted] vehicle was purchased 5/21/2015. At the time of purchase the vehicle had 80,768 miles and is covered under New York State Law for 30 days or 1,000 miles.The failure of the part was more than 4 months later and over 4,000 miles. It is...
unfortunate that the vehicle component failed, but it was not from neglect of Transitowne, but more than likely unfortunate circumstance. There are no prior concerns regarding the vehicle's differential and is simply a component failure.We offer all of our customers extended service contracts, but in this particular case due to limitations on her loan, her only option was to pay for the warranty separately. At this place in time the vehicle repairs are the owner responsibility. Any lost wages or travel expenses are her responsibility even in the event she had a service contract on the vehicle.In a gesture of good will, Transitowne will pay $300 towards the repair once receipts are sent to our Used Vehicle Manager [redacted]. Transitowne cannot repair the vehicle out of warranty with the risk of an implied warranty.Sincerely;[redacted]Vice PresidentTransitowne Automotive
Sergio [redacted]Sales ManagerTransitowne Kia[redacted]
[redacted]Re: [redacted]Transitowne Kia of West Seneca[redacted]
[redacted]Transitowne Kia received the above-referenced customer complaint and appreciates the opportunityto respond. Specifically. [redacted]...
[redacted] complains that her recently purchased 2017 Kia Sorentohas been in our service department as of July, 29th 2017 due to her vehicle not properly starting andthat there is no remedy to fix her vehicle. Kia Motors USA has given her a rental vehicle, at Kia'sexpense, while her vehicle is in our service department. She is requesting to have her vehiclereplaced with a new vehicle.We have been in constant communication with Mrs. [redacted] and Kia Motors USA, (as this vehicleis covered under the new car warranty), in regards to the situation and progress with properlydiagnosing and repairing the vehicle. Kia Motors USA has sent their engineers to visit our locationand visibly inspect the vehicle and recommend remedies to address the issue as this is an abnormaloccurrence with a new vehicle.. We are waiting to hear back from Kia Motors USA what the nextsteps are and what their final diagnosis is to properly get the vehicle running properly.We have advised Mrs. [redacted] that once Kia Motors USA advises us what is the next step and thevehicle is properly running, we will be to see what compensation, if any, we can help her receivefrom Kia Motors USA.Transitowne Kia sincerely regrets any inconvenience this issue may have caused. Please feel free tocontact me directly at ([redacted] ext [redacted] if you have any additional questions or concerns inthis matter.Sergio [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
See document attached, this has VERY DIFFERENT FIGURES. We did not ask for Mr. [redacted] to run the higher figure with 5 banks, actually, I have correspondence from him stating to go with this 2014 JEEP COMPASS deal when he inquired directly stating $1000 cash would be needed to make the deal work on the 2012 KIA SPORTAGE. Therefore him running my CBR as well as Lisa's CBR on Hard Inquiries knowing the value of the KIA SPORTAGE would not support the collateral on the amount he would ask for at ANY Financial institution. I even asked him to securing financing for the OTHER VEHICLE OR DROP THE 2012 KIA SPORTAGE PRICE BY $1000. I have email correspondence to this effect that he did not follow, but instead kept running hard inquiries to tarnish our scores.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The matter of my credit report has still not been resolved. I talked with Hyundai finance at the beginning of August and they told me that they had sent the information to get my credit report corrected. They said my credit would be corrected by August 15th.As of todays date only one of the three credit reporting agencies has partially corrected the account. All three agencies still show me having a balance of 1642.00 and two agencies still show the account has being past due as well as depressed credit scores. I have contacted Hyundai finance as well as all three credit reporting agencies once again to get this matter resolved. All this could have been avoided if transit Towne Hyundai dealership had done a competent job in the first place.
6/15/15To: Revdex.comCase Number [redacted]To whom it may concern,We have spoken to Mr. [redacted] and even though, his vehicle has no warranty because it Is over 100,000 mileswe have offered him some assistance. I made sure [redacted] had my number to contact me directly in case he hasany problem...
and we look forward to him being customer of ours for a very long time,[redacted]GMTransitowne
This letter is in response to complaint ID# [redacted]. The consumers came to ourfacility with the intention of trading in a vehicle and purchasing a 2012 KiaSportage on 7/28/16. At this time the consumers agreed to a final purchase priceand an approximate finance amount to be fmalized at the time of...
signing bankcontracts pending bank approval which is standard dealership practice when aconsumer applies for an automobile loan. However, the consumers were declinedfor the vehicle loan from 5 different lenders which was clearly communicated withthe consumer and at the consumers request we did not continue to pursue the loanwith any other lending institutions. I attached a copy of the signed creditapplication giving Transitowne Kia permission to apply for credit on their behalf. Ihave also attached a copy of the signed purchase worksheet which clearly showsthe consumers agreement to the amount fmanced $26,888.75 which is exactly what Transitowne applied for. Transitowne would like to help settle this dispute with the consumers however given the above information Transitowne does not have the authority to remove credit inquiries from a credit bureau if permission from the consumer was granted. Please let us know if you have any other questions. Sincerely,Jim [redacted]Sales Manager Transitowne Kia
1 am writing this letter In regards to to the recent Revdex.com complalnt from our customer [redacted] at Transitowne Resale Center In [redacted]. As It states In Ms [redacted] letter to you she transfered everything meaning Insurance and registration just as It was on her previous vehicle. Ms [redacted]...
registration and Insurance was In the name of [redacted] she supplied his drivers license which was scanned and checked for OFAC threw are Verant system.The DMV paperwork was signed by [redacted] according to the salesman they waited for him and while they were waiting the salesperson continued to prepare the vehicle for delivery. When he returned she explained he came In and signed the paperwork and left. lf this paperwork was signed by her it was not known by Transltowne. Therefore all the paperwork was processed according to the way the customer wanted.Next I would like to review the letter from her Insurance company that she states she had a lapse In Insurance. Transitowne has no responsibility for her lapse In Insurance which Is only the result of lack of payment not changing the registration the customer elected to change.The salesman has stated that the gas tank was full at the time,of delivery and the customer understood they would come back for a delivery wash due to time constraints of the customer not Transitowne. All keys and or fobs were transferred to the customer upon purchase of vehicle that were given to Transitowne at the time of our purchase. These are cosmetic Items that do not pertain to the running or driveablllty of the vehicle.Pertaining to the next Issue of the directionals not working which was brought to Transitownes attention a day after delivery. We had the service department look at the signals and based on what they said at first it was normal for the vehicle. Customer stated It Is still doing the same thing so we made and appt with [redacted] next door to us and had those items fixed and paid for by Transitowne. The directional was fixed prior to, the Better Business complaint Issued by the customer. The cosmetic Issues of scratches was not brought up for 3 weeks and are irrelivant as this is a used vehicle and any subsequent damage would have been Incurred by Ms [redacted].After leaving several messages we were able to communicate ,on 07·14·16 and had along discussion. In the interest of good will, I offered a compromise, which at this stage she has elected to discuss with her attorney. We await her communication on this. If you have any other questions or concerns please feel free to contact me at the store number [redacted] Thank you Corey S[redacted]
[redacted]
[redacted]Subject: resolved[redacted]
My complaint was resolved, not exactly what I requested, however, they did refund my deposit
I have delayed our response to [redacted] complaint due to waiting for a customer...
response.I have personally called the number several times and have left her a message with my personal extension, but no return call was made. I also reached out via email that was listed on the complaint(attached), but I have received no response.After investigating the matter with two of our employees, I would like to reach out to the customer to clarify what occurred and arrive at a resolution.Enclosed is an unanswered email and a copy of the condition report of the vehicle conducted by AIM which is a [redacted] vendor.I do not consider the matter closed, but I need to have some sort of contact. Sincerely; Douglas [redacted] Vice President Transitowne Automotive
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Transitowne Hyuandai has made some effort to resolve the issue as far as compensating me for my frustration and aggravation in this matter, but the main issue of the correction of my credit has not been resolved. My credit score has dropped a hundred points because of their negligence and I won't consider the matter resolved until this is corrected.
Copy of title attached, not branded. Title issued 1/18/17 to above customer and address. Customer reapplied for duplicat. Dmv made a mistake on mileage on 9/30/2016 ( carfax attached) and corrected later by DMV. All service records included. Joe , General Manager.
My name is Jason [redacted], I am the Used Car Manager at Transitowne Dodge Chrysler Jeepof [redacted]. This letter is to address the complaints and issues expressedby [redacted] in regards to the 2014 [redacted]. We have doneextensive...
repairs In order to fix the customers complaints. We were not able to duplicate issues withlack of power, vehicle operates as it should. We did mount and balance two tires on the vehicle for thecustomer after the sale and we put two tires on the vehicle before the sale (vehicle has four new tireson it), replaced sway bar links and realigned the vehicle. We resurfaced and repaired any scuffs andscraps on the rims. Customer also states brake Issues. We had put new brakes and rotors on both thefront and rear of this vehicle prior to the sale. Second key was attempted to be made by car keysexpress (company used by dealerships for spare or replacement keys), They could not recreate a key sothe customer did in fact need to have the vehicle present at [redacted] of Buffalo In order to have akey made. We have expressed to the customer that the comments and equipment listings are createdby a third party. The comments on the vehicle are listed as follows:"BLACK ON BLACK I TURBO! LEATHER! I, SUPER CLEAN I, EXTRA LOW MILES!, FRESH TRANSITOWNETRADE!, GREAT MPG!, WELL MAINTAINED!, And BEST PRICE IN THE MARKETI. Turbo! Creampuffl Thishandsome 2014 [redacted]-Class is not going to disappoint. There you have it, short and sweet IYou just simply can't beat a [redacted] product. CALL US TODAY [redacted] ... 0UR VEHICLES AREPRICED TO BE BEST IN THE MARKET WE WANT TO SAVE YOU TIME AND MONEY I! WE ARE HERE TO MAKEYOUR BUYING EXPERIENCE THE BEST IT CAN BE. OUR VEHICLES ALL HAVE OUR TRANSITOWNE CERTIFIEDSERVICE CHECK BY CHRYSLER CERTIFIED TECHINICIANS. All PRE·OWNEO VEHICLES COME WITH CARFAXVEHICLE HISTORY REPORT AND SERVICE RECORDS. PRINT THIS AD FOR GUARANTEED BEST PRICE !*Transitowne is not responsible for any errors or omissions In pricing or equipment•"All customers road test the vehicle in advance of purchasing allowing them to go over the vehiclesequipment and condition. In an attempt to fix any remaining problems, Transltowne would like toaddress the paint issue on her car and fix the deteriorated spots that would be a defect of the cars paintand not prior damage. The customer also stated In her typed letter to the owner that she had two longscratches on the passenger side of the vehicles. We would be happy to take care of these scratches forher. In addition to that, we would like to extend a $200 In Store service credit that the customer canuse at her discretion. If the customer chooses to proceed we can get in contact with her and schedule atime to have the body shop manager go over the scratches.Regards,Jason [redacted], Used Car Manager