This letter is in response to Revdex.com complaint ***I spoke with this gentleman regarding hislast serviceHe had picked up his vehicle, and had a sensor failure right after picking vehicle up.I was out of the office for a few weeks around the time of repairs or I would have handled hiscomplaint
at the timeIf I would have been in the office, we would have covered the repaircosts to try and take care of this customerWe spoke on the phone today, and I agreed toreimburse this customer for the repair costs of $as a goodwill gestureI explained to thecustomer it is highly unlikely any recall work performed on his vehicle could cause this specificsenso r to malfunction, but as we a gesture of good faith we will refund his moneyCustomer ishappy and considers this case closed.John ***Service ManagerTransitowne Mitsubishi*** *** ***
*** *** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The dealers rhetoric is another fabrication and an example of their bad faith response to the issue. The dealer was provided photos of the results of the leakThey said to take it to a dealer and have them fix it and they would pay. They did not. Again we contacted *** ***'s Office of the President to step in and assist as the dealer in Iowa who was to fix the vehicle said they were tired of getting the "run around" from Rob at Transitown*** for the Office of the President at *** *** contacted Rob and was assured that Transitown would cover the repairs from the damage that they (Transitown) caused prior to our receiving the vehicle. They did not. *** *** then contacted their partners to reach out to TransitownAt this point we asked to unwind the loan and Trannsitown could have the vehicle back and we would search for another vehicleAfter no response from Transitown to the partners after the day period, *** *** contacted us and said they (*** ***) was going to pay to fix the vehicle properly in accordance to the promises made by Rob the Finance Manager at Transitown. In the meantime we incurred over $in car rental fees for which we expect to be reimbursedTherefore, there was no resolution as Transitown failed to comply with not only their promise to us, but their also their agreement with *** ***In addition to their failure to reply to *** ***'s partners in an attempt to resolve the issues.Regards, *** ***
This letter is in response to the above mentioned complaintThe customers Jeep was here longerthan anticipated due to part not being readily available and required to be special ordered.Transitowne will issue a check to the customer for $for any expenses they possibly incurredbeing without
their Jeep.Sincerely,Robert ***Director of Fixed OperationsTransitowne Automotive Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Transitowne did not mount the tiresThe tired were dropped off at my address and I paid $to have them mounted, which was not reimbursed even though Scott (the manager at the time who had been in contact with us) offered to do soI directly told the sales associate, Erika Wright, about the detoriorated paint and scratches the day that I purchased the vehicle and she told me I could bring it into the body shop but I would have to pay independentlyI had the paint and scratches fixed at Delta Sonic and paid $out of pocketUpon first looking at the car and test driving it, I asked Erika various questions specifically about the features and she had assured me that it had them but told me she wasn’t sure how to use themConsidering I’ve never owned a ***, I trusted the sales associate and told her I wanted to purchase the carI’ve complained multiple times in attempt to fix the issues and it took about months to get an answer and before Transitowne attempted to fix anything. A $in-store credit is not acceptable, as I do not plan on giving Transitowne any more of my business or time.
Regards,
*** ***
This letter is in reference to complaint ID # *** customer name is *** *** 2014*** *** Vin # ***Customer complaint that exterior damage was not fixed and leakwas not repaired.All damage discussed for the body shop to repair was done and sensor was replacedIt
was toldto the customer that the smaller scratches would be buffed out to the best of my detail shops ability butthere was no guarantee and I would not be painting those particular scratches in the body shop.Customer was given the option to rescind deal or have me perform the work they chose the latter.Upon picking the vehicle up customer became unhappy with the other scratches not being done, aftertalking to management when customer returns from Alaska she can set up appointment at herconvenience to have work done on other scratchesWork could not be performed at the time do to thecustomers time constraints in getting to Alaska.The second concern was a seal leak that was looked at by the service department at *** andthe mechanic stated that it was wet but not leaking to the point of having to be replacedIt wasmentioned to the mechanic of the trip to Chicago and stated that there shouldn't be a problemThecustomer had a choice to stay and postpone getting back to Alaska or offered to have the repair done InChicago or here at a later date If needed and that Transltowne would pay the deductible for themTheseal didn't meet NY State Lemon Law guidelines on a repair the dealer needs to make.Summing up, customer was told that the scratches that were and Issue for them upon picking upwould be handled at a later date when convenient for them when they return from AlaskaThe sealleak can be relooked at when the customer returns from Alaska and can be diagnosed to see if the it hasbecome a leakAt that time if the repair is needed the repair facility can contact Easycare and have theitem repairedTransltowne will still take care of the customers deductible for this repair only when thetime comes.If you have any further questions or concerns please contact Robert *** at ***or by email at *** .Sincerely,Robert ***Finance Manager
[redacted]Attached is copy of the check from our bank. It was cashed 10/14...
and appears to be marked “For Deposit Only” The check was dated 10/6/15 as promised by Transitowne manager Joe C[redacted] in his follow up letter to the Revdex.com.The customer appears to be mistaken.Please send me back acknowledgement that you have received this.Thank youDoug I[redacted]
This letter is being written in regards to a complaint by a customer of ours [redacted] who purchased a 2008 Chevrolet HHR on 08/24/2015. As you can see by the repair orders done by a lndependant auto repair facility her Issues about the brakes were handled even though [redacted] told the...
customer the brakes were In good working order. In order to try to keep the customer happy Transitowne replaced the rear brakes for her.Previously to that Issue she had a Issue with a door lock actuator and we took care of that for her also at no charge to customer. As for the customers tire Issue the vehicle was Inspected and passed all New York State Safety and Emissions requirements at the time of sale.The customer took her vehicle to another repair facility 1 year later and discovered the sway bars were worn and needed replacement. Again at the time of sale these Items were fine and not In need of replacement, and were not mentioned by the customer till a year later.Lastly, the customer·called and asked to cancel her extended service contract so I explained she needed to come to the dealership and I needed to check the odometer and she needed to sign and odometer statement for the warranty company to. cancel. I checked the odometer and cancelled the contract with her sitting across from me and handed her a quote of cancellation. As to a check being Issued to her It was explained at the. ,time of cancellation that the funds would go to Wells Fargo here financial institution and come.off the principle of the loan amount. It was explained that she didnt get the money back and disagreed, however we are required to send the money to the financial institution.If you have any further questions please contact Transitowne. Resale of Amherst at 716-260·2269.Thank you,
I have attached a copy ofthe check request in our last attempt to resolve this issue. We assume no moreobligation to Mrs. [redacted] after this check. We will reimburse her for the Tires mounted and balancedby [redacted] as she did not choose to have them mounted by our certified technicians.Sincerely,[redacted]
Attn: Consumer Complaint Dept Revdex.com,10/29/2015I am writing the letter In response to a complaint filed with your office on 10/22/2015 Involving our customer [redacted] ID# [redacted]. I have spoken to [redacted] and she and I have come to a compromise. I gave her the option of my cost...
on the chip guards that she wants for the vehicle and I have let her know of the cost of $500.00 to have this done. [redacted] when purchasing this vehicle had also noticed a cosmetic repair around the wheel wells of the truck and Transitowne will be fixing that for her as she and Transitowne agreed to do this at the time of sale. The truck that was purchased had a little over 90000 miles and was 5 plus years old, the damage that the truck has Incurred Is not due to neglect or misrepresentation but to normal wear and tear and this was agreed upon by the customer. The customer has agreed to pay for the chip guard and will be setting up and appointment with [redacted] the vendor that will perform the repair for her. If you have any further questions and concerns please contact me Immediately for explanation.Sincerly,[redacted]General Sales ManagerTransitowne Resale of Amherst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I had the tired mounted independently because Scott had offered to let me do so and reimburse me for the inconvenience. At the time, I was attending school at an hour-based program while working full time and did not have the availability to drive 45 minutes to the dealership for something that should have been taken care of before I picked up the vehicle. I have also received a $200 check and a $42.78 check from Transitowne after declining their original offer, as I did not see the resolution fit. I mentioned in my initial e-mail to the owner that if the previously mentioned issues were not resolved, I would be returning the car for a refund before the 30 day period form the purchase passed. I was ignored and my car was kept for 5 weeks so this was not possible, even though I had expressed through e-mail and over the phone that I did not wish to keep the car anymore. I had asked the salesperson, Erika, if the car had specific features which she had confirmed during the first visit to the dealership. Scott offered to get quotes on the price to get the correct headlights and heated seats installed to resolve the issues (not including mechanical and safety issues), but Mercedes had informed us that it was not possible to do. I made it clear that if it was not possible, I was not interested in keeping the car. The $42.78 reimbursement is owed to me since Scott offered this to us months ago, but $200 is not acceptable. From this point, I ask that Transitowne stops sending me checks when I'm declining them through the Revdex.com's website.
Regards,
[redacted]
The customer purchased the vehicle elsewhere. First came into our dealership on 9/22/15 - we told the customer that the vehicle had wiring issues which she elected to have repaired somewhere else - we waived the diagnostic fee. Had no further contact with the customer until 7/6/17 (almost two years...
elapsed) at which time the 2009 Journey was towed to our facility. We fixed a faulty wire to the transmissions control module. The vehicle came back in on 7/8/17 with an unrelated problem - we fixed it at no charge. She paid the tow bill after verbally assaulting our staff with foul language in front of customers. The customer was asked , after the altercation, to take her future business elsewhere. Joe [redacted] , General Manager.
10/3/15Att: [redacted]WE did promise to reimburse the $75.00 fee. Apparently this did not occur expeditiously. A request has been sent to my office and a check will be issued on Monday 10/5/15.Joe C[redacted] General Manager
We have resolved the matter in question with Mr [redacted]. We have extended his lease terms at his request and this made him happy and satisfied.Thank You,Scott [redacted]Sales ManagerTransitowne Dodge Chrysler Jeep Ram[redacted]
This letter is a response to Revdex.com Complaint ID # [redacted].Management made contact with Mr. [redacted] inregards to his complaint and Transitowne has resolved thiscomplaint with Mr. [redacted] by honoring his desiredsettlement by increasing his maximum allowed mileage to15,000 miles a year on his new...
vehicle being covered byTransitowne. Customer stated via phone and email that heis extremely pleased with the way Transitowne handled hiscomplaint and appreciates eveything that was done for him.Please let us know ifthere is anything else needed to closethis complaint as resolved.Sincerely,Jim [redacted]Sales ManagerTransitowne Dodge Chrysler Jeep Ramof West Seneca[redacted]
9-4-15Attn; Revdex.comTo whom it may concern:In response to the complaint ID [redacted]. I have spoken again with [redacted] and to my knowledge the problem has been satisfied. The remainder of his payments were made and Hyundai Finance has been satisfied. They have also provided him with infonnation on how to fix any problems with the reporting agencies. I have given [redacted] a gift certificate as well for his troubles.Thank YouBen M[redacted]Transitowne USA###-###-####
11/24/2015To: [redacted]Complaint Handler,Phone [redacted]Fax [redacted]I am writing this letter In reference to Complaint #[redacted] Involving complainant [redacted] of Niagara Falls NY. The customer states that the purchase price was $26000.00 dollars whenin fact the purchase...
price was $17775.00 as seen on Vehicle Purchase Agreement signed by [redacted]. As too the customer's second point, due to her credit situation at the time the lendingsource charged a 23.99% rate and being less than a year Into a 57 month term would not have gained any equity In the vehicle In such a short time unless additional payments were made to the principalbalance of the loan. The customer can trade with me or any dealership or refinance the vehicle with their own finance source and terms will be based on credit situation at this particular time. Thecustomer stated that the finance source, [redacted] told her that she could be released from the loan because It was less than a year. Under the Dealer Agreement with [redacted] thereare no provisions for this so I would suggest the customer get back In contact with [redacted] to verify that statement. When we secured financing for the customer the customer In turn signed DMV paperworktransferring title to them with a lien placed on It for [redacted]. Based on the Information presented I am confident that Transltowne Resale of Amherst hasdone nothing wrong and will not ~e giving the customer a refund. We will try to trade the customer but again customer will go threw ·same process and credit approval will be based off current creditsituation and Income situation. If you have any further questions or concerns please contact me during our business hours.Sincerely,[redacted]
We will be refunding [redacted] his $53.81. We did adjust his belt because it was loose however his noise came back. Any further questions you can reach me via this email address or my cell at [redacted]Thank YouRob M[redacted]Fixed Operations DirectorTransitowne Dodge Chrysler Jeep Ram...
We are more than happy to look at Mr. [redacted]' coolant leak. His vehicle is equipped with a breathalyzer which requires 24 hour notice, by him, to turn off. If he does this and makes an appointment, we will pressure test the system. The exhaust manifold has been resealed with silicone which we did...
not do, and question why his mechanic found this necessary. Joe [redacted], General Manager, Transitowne DCJR
There is no way to dispute the hard pulls on my credit with the bureaus. I have tried but the only option I can dispute is incorrect information about accounts. This does not fall in that category, but I was told that the pulls could be removed if the original creditor removes them. [redacted]
I am writing this letter In regards to the Revdex.com complaint for [redacted] of Buffalo NY.The customer states that she went online to [redacted] to apply for auto rates. [redacted]leads are filtered through Cars Direct which is a lead source that Trans!towne uses and pays forthose leads. As you...
can see by the information from Cars Direct the customer Indeed did applyfor a loan for a vehicle and CarsDirect recleved this application and forwarded It to Transltowne.I would suggest the customer contact Lending Tree If she feels like she was mislead In anyway,The Inquiries on the customers credit bureaus are legitament and therfore Transitowne cannot have them removed. If you have any further questions please contact me at [redacted] and thank you. Thank you Corey Sc[redacted]
This letter is in response to Revdex.com complaint ***I spoke with this gentleman regarding hislast serviceHe had picked up his vehicle, and had a sensor failure right after picking vehicle up.I was out of the office for a few weeks around the time of repairs or I would have handled hiscomplaint
at the timeIf I would have been in the office, we would have covered the repaircosts to try and take care of this customerWe spoke on the phone today, and I agreed toreimburse this customer for the repair costs of $as a goodwill gestureI explained to thecustomer it is highly unlikely any recall work performed on his vehicle could cause this specificsenso r to malfunction, but as we a gesture of good faith we will refund his moneyCustomer ishappy and considers this case closed.John ***Service ManagerTransitowne Mitsubishi*** *** ***
*** *** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The dealers rhetoric is another fabrication and an example of their bad faith response to the issue. The dealer was provided photos of the results of the leakThey said to take it to a dealer and have them fix it and they would pay. They did not. Again we contacted *** ***'s Office of the President to step in and assist as the dealer in Iowa who was to fix the vehicle said they were tired of getting the "run around" from Rob at Transitown*** for the Office of the President at *** *** contacted Rob and was assured that Transitown would cover the repairs from the damage that they (Transitown) caused prior to our receiving the vehicle. They did not. *** *** then contacted their partners to reach out to TransitownAt this point we asked to unwind the loan and Trannsitown could have the vehicle back and we would search for another vehicleAfter no response from Transitown to the partners after the day period, *** *** contacted us and said they (*** ***) was going to pay to fix the vehicle properly in accordance to the promises made by Rob the Finance Manager at Transitown. In the meantime we incurred over $in car rental fees for which we expect to be reimbursedTherefore, there was no resolution as Transitown failed to comply with not only their promise to us, but their also their agreement with *** ***In addition to their failure to reply to *** ***'s partners in an attempt to resolve the issues.Regards, *** ***
This letter is in response to the above mentioned complaintThe customers Jeep was here longerthan anticipated due to part not being readily available and required to be special ordered.Transitowne will issue a check to the customer for $for any expenses they possibly incurredbeing without
their Jeep.Sincerely,Robert ***Director of Fixed OperationsTransitowne Automotive Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Transitowne did not mount the tiresThe tired were dropped off at my address and I paid $to have them mounted, which was not reimbursed even though Scott (the manager at the time who had been in contact with us) offered to do soI directly told the sales associate, Erika Wright, about the detoriorated paint and scratches the day that I purchased the vehicle and she told me I could bring it into the body shop but I would have to pay independentlyI had the paint and scratches fixed at Delta Sonic and paid $out of pocketUpon first looking at the car and test driving it, I asked Erika various questions specifically about the features and she had assured me that it had them but told me she wasn’t sure how to use themConsidering I’ve never owned a ***, I trusted the sales associate and told her I wanted to purchase the carI’ve complained multiple times in attempt to fix the issues and it took about months to get an answer and before Transitowne attempted to fix anything. A $in-store credit is not acceptable, as I do not plan on giving Transitowne any more of my business or time.
Regards,
*** ***
This letter is in reference to complaint ID # *** customer name is *** *** 2014*** *** Vin # ***Customer complaint that exterior damage was not fixed and leakwas not repaired.All damage discussed for the body shop to repair was done and sensor was replacedIt
was toldto the customer that the smaller scratches would be buffed out to the best of my detail shops ability butthere was no guarantee and I would not be painting those particular scratches in the body shop.Customer was given the option to rescind deal or have me perform the work they chose the latter.Upon picking the vehicle up customer became unhappy with the other scratches not being done, aftertalking to management when customer returns from Alaska she can set up appointment at herconvenience to have work done on other scratchesWork could not be performed at the time do to thecustomers time constraints in getting to Alaska.The second concern was a seal leak that was looked at by the service department at *** andthe mechanic stated that it was wet but not leaking to the point of having to be replacedIt wasmentioned to the mechanic of the trip to Chicago and stated that there shouldn't be a problemThecustomer had a choice to stay and postpone getting back to Alaska or offered to have the repair done InChicago or here at a later date If needed and that Transltowne would pay the deductible for themTheseal didn't meet NY State Lemon Law guidelines on a repair the dealer needs to make.Summing up, customer was told that the scratches that were and Issue for them upon picking upwould be handled at a later date when convenient for them when they return from AlaskaThe sealleak can be relooked at when the customer returns from Alaska and can be diagnosed to see if the it hasbecome a leakAt that time if the repair is needed the repair facility can contact Easycare and have theitem repairedTransltowne will still take care of the customers deductible for this repair only when thetime comes.If you have any further questions or concerns please contact Robert *** at ***or by email at *** .Sincerely,Robert ***Finance Manager
[redacted]Attached is copy of the check from our bank. It was cashed 10/14...
and appears to be marked “For Deposit Only” The check was dated 10/6/15 as promised by Transitowne manager Joe C[redacted] in his follow up letter to the Revdex.com.The customer appears to be mistaken.Please send me back acknowledgement that you have received this.Thank youDoug I[redacted]
This letter is being written in regards to a complaint by a customer of ours [redacted] who purchased a 2008 Chevrolet HHR on 08/24/2015. As you can see by the repair orders done by a lndependant auto repair facility her Issues about the brakes were handled even though [redacted] told the...
customer the brakes were In good working order. In order to try to keep the customer happy Transitowne replaced the rear brakes for her.Previously to that Issue she had a Issue with a door lock actuator and we took care of that for her also at no charge to customer. As for the customers tire Issue the vehicle was Inspected and passed all New York State Safety and Emissions requirements at the time of sale.The customer took her vehicle to another repair facility 1 year later and discovered the sway bars were worn and needed replacement. Again at the time of sale these Items were fine and not In need of replacement, and were not mentioned by the customer till a year later.Lastly, the customer·called and asked to cancel her extended service contract so I explained she needed to come to the dealership and I needed to check the odometer and she needed to sign and odometer statement for the warranty company to. cancel. I checked the odometer and cancelled the contract with her sitting across from me and handed her a quote of cancellation. As to a check being Issued to her It was explained at the. ,time of cancellation that the funds would go to Wells Fargo here financial institution and come.off the principle of the loan amount. It was explained that she didnt get the money back and disagreed, however we are required to send the money to the financial institution.If you have any further questions please contact Transitowne. Resale of Amherst at 716-260·2269.Thank you,
I have attached a copy ofthe check request in our last attempt to resolve this issue. We assume no moreobligation to Mrs. [redacted] after this check. We will reimburse her for the Tires mounted and balancedby [redacted] as she did not choose to have them mounted by our certified technicians.Sincerely,[redacted]
Attn: Consumer Complaint Dept Revdex.com,10/29/2015I am writing the letter In response to a complaint filed with your office on 10/22/2015 Involving our customer [redacted] ID# [redacted]. I have spoken to [redacted] and she and I have come to a compromise. I gave her the option of my cost...
on the chip guards that she wants for the vehicle and I have let her know of the cost of $500.00 to have this done. [redacted] when purchasing this vehicle had also noticed a cosmetic repair around the wheel wells of the truck and Transitowne will be fixing that for her as she and Transitowne agreed to do this at the time of sale. The truck that was purchased had a little over 90000 miles and was 5 plus years old, the damage that the truck has Incurred Is not due to neglect or misrepresentation but to normal wear and tear and this was agreed upon by the customer. The customer has agreed to pay for the chip guard and will be setting up and appointment with [redacted] the vendor that will perform the repair for her. If you have any further questions and concerns please contact me Immediately for explanation.Sincerly,[redacted]General Sales ManagerTransitowne Resale of Amherst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I had the tired mounted independently because Scott had offered to let me do so and reimburse me for the inconvenience. At the time, I was attending school at an hour-based program while working full time and did not have the availability to drive 45 minutes to the dealership for something that should have been taken care of before I picked up the vehicle. I have also received a $200 check and a $42.78 check from Transitowne after declining their original offer, as I did not see the resolution fit. I mentioned in my initial e-mail to the owner that if the previously mentioned issues were not resolved, I would be returning the car for a refund before the 30 day period form the purchase passed. I was ignored and my car was kept for 5 weeks so this was not possible, even though I had expressed through e-mail and over the phone that I did not wish to keep the car anymore. I had asked the salesperson, Erika, if the car had specific features which she had confirmed during the first visit to the dealership. Scott offered to get quotes on the price to get the correct headlights and heated seats installed to resolve the issues (not including mechanical and safety issues), but Mercedes had informed us that it was not possible to do. I made it clear that if it was not possible, I was not interested in keeping the car. The $42.78 reimbursement is owed to me since Scott offered this to us months ago, but $200 is not acceptable. From this point, I ask that Transitowne stops sending me checks when I'm declining them through the Revdex.com's website.
Regards,
[redacted]
The customer purchased the vehicle elsewhere. First came into our dealership on 9/22/15 - we told the customer that the vehicle had wiring issues which she elected to have repaired somewhere else - we waived the diagnostic fee. Had no further contact with the customer until 7/6/17 (almost two years...
elapsed) at which time the 2009 Journey was towed to our facility. We fixed a faulty wire to the transmissions control module. The vehicle came back in on 7/8/17 with an unrelated problem - we fixed it at no charge. She paid the tow bill after verbally assaulting our staff with foul language in front of customers. The customer was asked , after the altercation, to take her future business elsewhere. Joe [redacted] , General Manager.
10/3/15Att: [redacted]WE did promise to reimburse the $75.00 fee. Apparently this did not occur expeditiously. A request has been sent to my office and a check will be issued on Monday 10/5/15.Joe C[redacted] General Manager
We have resolved the matter in question with Mr [redacted]. We have extended his lease terms at his request and this made him happy and satisfied.Thank You,Scott [redacted]Sales ManagerTransitowne Dodge Chrysler Jeep Ram[redacted]
This letter is a response to Revdex.com Complaint ID # [redacted].Management made contact with Mr. [redacted] inregards to his complaint and Transitowne has resolved thiscomplaint with Mr. [redacted] by honoring his desiredsettlement by increasing his maximum allowed mileage to15,000 miles a year on his new...
vehicle being covered byTransitowne. Customer stated via phone and email that heis extremely pleased with the way Transitowne handled hiscomplaint and appreciates eveything that was done for him.Please let us know ifthere is anything else needed to closethis complaint as resolved.Sincerely,Jim [redacted]Sales ManagerTransitowne Dodge Chrysler Jeep Ramof West Seneca[redacted]
9-4-15Attn; Revdex.comTo whom it may concern:In response to the complaint ID [redacted]. I have spoken again with [redacted] and to my knowledge the problem has been satisfied. The remainder of his payments were made and Hyundai Finance has been satisfied. They have also provided him with infonnation on how to fix any problems with the reporting agencies. I have given [redacted] a gift certificate as well for his troubles.Thank YouBen M[redacted]Transitowne USA###-###-####
11/24/2015To: [redacted]Complaint Handler,Phone [redacted]Fax [redacted]I am writing this letter In reference to Complaint #[redacted] Involving complainant [redacted] of Niagara Falls NY. The customer states that the purchase price was $26000.00 dollars whenin fact the purchase...
price was $17775.00 as seen on Vehicle Purchase Agreement signed by [redacted]. As too the customer's second point, due to her credit situation at the time the lendingsource charged a 23.99% rate and being less than a year Into a 57 month term would not have gained any equity In the vehicle In such a short time unless additional payments were made to the principalbalance of the loan. The customer can trade with me or any dealership or refinance the vehicle with their own finance source and terms will be based on credit situation at this particular time. Thecustomer stated that the finance source, [redacted] told her that she could be released from the loan because It was less than a year. Under the Dealer Agreement with [redacted] thereare no provisions for this so I would suggest the customer get back In contact with [redacted] to verify that statement. When we secured financing for the customer the customer In turn signed DMV paperworktransferring title to them with a lien placed on It for [redacted]. Based on the Information presented I am confident that Transltowne Resale of Amherst hasdone nothing wrong and will not ~e giving the customer a refund. We will try to trade the customer but again customer will go threw ·same process and credit approval will be based off current creditsituation and Income situation. If you have any further questions or concerns please contact me during our business hours.Sincerely,[redacted]
We will be refunding [redacted] his $53.81. We did adjust his belt because it was loose however his noise came back. Any further questions you can reach me via this email address or my cell at [redacted]Thank YouRob M[redacted]Fixed Operations DirectorTransitowne Dodge Chrysler Jeep Ram...
SouthtownsTransitowne KiaTransitowne Resale
We are more than happy to look at Mr. [redacted]' coolant leak. His vehicle is equipped with a breathalyzer which requires 24 hour notice, by him, to turn off. If he does this and makes an appointment, we will pressure test the system. The exhaust manifold has been resealed with silicone which we did...
not do, and question why his mechanic found this necessary. Joe [redacted], General Manager, Transitowne DCJR
There is no way to dispute the hard pulls on my credit with the bureaus. I have tried but the only option I can dispute is incorrect information about accounts. This does not fall in that category, but I was told that the pulls could be removed if the original creditor removes them. [redacted]
I am writing this letter In regards to the Revdex.com complaint for [redacted] of Buffalo NY.The customer states that she went online to [redacted] to apply for auto rates. [redacted]leads are filtered through Cars Direct which is a lead source that Trans!towne uses and pays forthose leads. As you...
can see by the information from Cars Direct the customer Indeed did applyfor a loan for a vehicle and CarsDirect recleved this application and forwarded It to Transltowne.I would suggest the customer contact Lending Tree If she feels like she was mislead In anyway,The Inquiries on the customers credit bureaus are legitament and therfore Transitowne cannot have them removed. If you have any further questions please contact me at [redacted] and thank you. Thank you Corey Sc[redacted]