Brown Paper Tickets

After contacting the company by email but never receiving any response, we have still not rec'd payment from BROWN PAPER TICKETS for our theatre events that occurred from 3/13/20 thru 5/12/20 totaling $2477 in ticket income that BPT collected for our events.
We also have events coming up in the next 2 weeks that BPT has collected ticket money for but that we believe we will not be paid for. This amount is an additional $235.

I am the owner of a small theater company in Los Angeles called *** I have used Brown Paper Tickets for over a decade for multiple shows.

I had one of my shows, *** LIVE on Feb. 29th and another one of my shows *** LIVE the following week on March 7th. This was BEFORE the Coronavirus shutdown. These two shows went off with no issues and everyone that purchased tickets attended. Between the two shows I was supposed be getting $6,757 from BPT.

About a month after the shows were performed I called BPT to see why I hadn't received my checks yet for the completed shows. They told me that because of the Coronavirus they were behind and that my checks should be mailed in the next 7-10 days. After a couple of weeks and still nothing, I emailed them and they said that they were putting me on the "Priority List" and the checks should arrive in 7-10 days (maybe that is a scripted timeline?).

Two more weeks pass and no checks. I emailed BPT asking what was going on, and now they tell me to send them a copy of a check because they will be delivering the funds via Direct Deposit. So I send them a check and tell them to please confirm that they have what they need to deposit my money. I get no response.

I called back a couple of days later to confirm that they had received my direct deposit info and see when the payments will be deposited. I am put on hold while the rep says they are going to go ask "the people in charge". After a few minutes on hold the rep comes back and says "They couldn't find the people in charge at the moment." Huh? Is anyone in charge? Can you not find them because they have spent my money?

I ask AGAIN,"When will my money be deposited?" and let them know that my livelihood is at stake as these shows are my sole income. The guys says he can't answer that but it should be between 2-6 more weeks now!

A couple of days later BPT shutdown their phones and won't respond to emails! I need answers and my $$$!

No refund has been issued for my cancelled Yakima show, West Coast Feed. I am owed $64.98 for 2 tickets to this show that was cancelled. They told me via email refund was coming, and it hasn't arrived.

We were notified on March 20th that Pigs on the Wing show at Coos Bay was canceled - and that we would receive a full refund of $48.18. We have not received our refund. The confirmation number is ***.

Brown Paper tickets collected ticket sales from our non-profit group. We received an email that a check was being issued. Then later received a check do not cash because it would bounce. As I read many articles I see that BPT used our funds for other purchases and do not have enough funds to pay out our ticket sales.

Dear Revdex.com,
I am an events producer who chose to use brownpapertickets for events that I produced in early March, I am owed 2800 from browpapertickets and they refuse to pay. every 2 weeks, they say it will be another 2 weeks. now they don't even take phone calls. I am hoping to resolve this issue, I have been waiting 2 months.
thank you

We are a non-profit that serves the community. We held two fundraising events on February 22nd and February 29th. Brown Paper Tickets is a ticketing service. They received the funds by the people who bought tickets long before COVID-19 affected any event or their business. The money raised from those events should have been sent to us because it was all pre-COVID-19 and because those are our funds. They have taken their fees, as well as the money due to us. However, they sent us a portion of the funds in a check that bounced and we got charged a $12.00 bank fee, and another check never came. We were to receive the following payments:
$1,267.64;
$4,260.21;
$12.00 bank fee for returned check; for a total due by Brown Paper: $5,539.85.
We are a charity, and these funds are necessary for us to continue the work we do. People made these donations on the assurance that we were going to use the funds appropriately. Brown Paper must send us the money we raised from the public for our non-profit organization. I have contacted them by email several times as they no longer answer the phone.
On April 5th, I was told I would be contacted within a week. No one contacted me. I have since emailed them several times, and I have heard nothing.
I understand that these are hard times for all businesses. I was being patient with the delay in payment, understanding that these are hard times. However, our events completed 3 months ago, pre-COVID-19. Brown Paper Tickets is keeping funds that are ours and that are meant for charity.

I am the host of an annual nonprofit fundraiser event, which was to be held March 21, 2020 in Coronado, CA. On March 15, 2020 we had to cancel the event due to the COVID-19 pandemic. On this same day I entered a formal cancellation request into Brown Paper Tickets and received email confirmation of this. I requested that our customers receive refunds to their original method of payment. After no progress in mid-April I called and spoke to two employees on two occasions who assured me the refunds would be provided by the end of April 2020. Between late April and today, May 12 2020, I have: filed an official help request, emailed their two official contact email addresses 5 times, and tried contacting via Instagram, as well as ***. Their phone lines are not not operational. I have received no response whatsoever. We are left in a terrible position as our nonprofit's supporters are upset with the lack of refunds. Again, this was money taken for tickets to a FUTURE event, which did not occur. Brown Paper Tickets repeatedly promised to get the refunds to our customers and has failed to do so. The money was never given to us, the event organizer. Brown Paper Tickets has at this point essentially stolen these funds. The total amount that needs refunded is only $3160.00. PLEASE help us in getting this resolved by refunding our customers the funds they are due. If you need any additional information please contact me. Thank you

On 7/22/19, I purchased via Brown Paper tickets, 2 tickets for the Men's Roller Derby (MRDA) World Cup 2020, to be held on 7/9/20, confirmation #***. Upon visiting MRDA's website on 3/30/20, the site had posted that due to restrictions related to COVID-19, the World Cup 2020 had been cancelled. I contacted Brown Paper tickets via email on 3/30/20, advising them of the cancellation and requesting a refund. On 4/1/20 I received a response from Gaby R. advising that they had yet to receive information that the event had changed. On 4/2/20, I received an email from Brown Paper Tickets that the event had been cancelled and to allow at least 2 weeks for the refund to process. On 5/4/20, I sent an email inquiring about the status of my refund, as of yet I have not received a response or a refund.

I purchased a ticket for Taste of the Eastside food festival on February 29, 2020. My confirmation number is ***..The event was cancelled due to COVID-19. Emails were sent out with steps to follow for a full refund. I sent an email requesting a full refund on March 19, 2020. I have not received a refund and next week will be two months. There is no way to speak to a person. Only correspondence is through email. I sent an additional email requesting a refund on April 8. Both emails replied that the processing would be slow. However, it has been almost two months.

We bought tickets to Oliver at Appo High School for spring of 2020. That event has been cancelled and we have requested a refund by email and by phone. Our last phone conversation said that we would see the refund within 2 weeks and that we were in the queue. We have also been emailing since March 30, 2020 and have not received a refund or any personal communication. We have emailed [email protected] and [email protected]. Our initial order isConfirmation Number: *** Purchase Date: Feb 28, 2020 6:56 PM
Tickets Purchased: 3
Amount Paid: $40.77
Payment Method: Visa

I have records of each and all correspondence if needed.

Brownpaper Tickets stole my profits from my last event on March 5-6, 2020 totaling $4,380.00. My customers paid a service charge to Brownpaper tickets and paid for the ticket to my event. Brownpaper Ticket mailed me 2 checks totaling $4,380.00 and both checks were NSF from my bank causing a $24.00 NSF charge. Brownpaper Tickets emailed me and promise to correct to problem and they promised a supervisor will call to follow up concerning the payment. Now they don't answer their phones or follow up on emails from 3-10-2020. Needless to say all parties involved in my event never got paid and I don't have a date from Brownpaper Tickets to expect payment. My business reputation is destroyed with future events to hire staff because of Brownpaper Tickets lack of communication. Brownpaper owes me $ 4,404.00 they collected from my ticket sales & NSF bank charges.

On February 26, 2020, I paid Brown Paper Tickets $52.38 for concert tickets. On March 12, 2020, the concert was cancelled due to COVID-19. I requested a refund from Brown Paper Tickets and received no reply. On March 27, 2020, I emailed BPT asking for a refund status, and I received no reply. On April 27, 2020, I emailed BPT again asking for a refund status, and I received no reply.

On 2/24 I purchased tickets for an event through the Brown Paper Ticket website. The event was for 3/21 and the two tickets totaled $81.78. The event was cancelled due to the pandemic. I received an email from Brown Paper customer service on 3/11 stating that they would be refunding my money within 3-10 business days. No refund. I emailed their customer service on 4/21. I received an automated response acknowledging my inquiry but no refund. I emailed again on 4/30 and received no reply. This company has been unresponsive and owes me a refund.

I hired Brown Paper Tickets to manage ticket sales for my play production in New York City which unfortunately had to be closed early due to the Covid-19 pandemic. Tickets were sold for six performances (March 5th, 6th, 7th, 8th, 11th & 12th) but I never received the funds from Brown Paper for those ticket sales. I was contacted by email on March 11th, 12th & 13th that 3 separate checks were to be sent to me by mail - however by April 1st I hadn't received these checks. I called them and also emailed but was told the company actually was holding on to these checks and also was having difficulties in managing their refunds to customers, however I would be prioritized. They have since suspended phone contact and I've emailed them numerous times but have not had an answer since April 1st.

In summary, an event was cancelled due to Covid19. I used BPT to purchase the ticket and requested a refund on 3/14. The event was scheduled for 3/22.
After requesting the refund I received one email stating they will refund in a timely manner but could take 2 weeks.
After 2 weeks I sent emails and called with no response back from the emails and only getting the same response again from a phone call; “they are working on it “.
After 6-7 weeks I attempted to contact them again with no luck via email and phone.
It will 8 weeks this week with still no communication or refund.
I kept all emails that I sent.

On February 8,2020, I purchased two tickets for a concert at the Los Angeles Athletic Club on March 29the 2020. Due to the coronavirus this performance has been cancelled.
All refunds for this event was supposed to be received by April 17.
We are now May 10th, no refunds and you cannot get in touch with the company anymore

We purchased tickets from Brown Paper Tickets to a number of shows that were subsequently cancelled (I received notices on March 12 and March 16). I contacted them on March 14, 2020 and March 17, 2020 asking for a refund to all shows (within the 2 week period they requested), sending them the confirmation numbers, etc. they requested. Brown Paper Tickets responded on March 19, 2020 with a form letter indicating they were backed up due to COVID 19. I contacted them again on April 22nd and May 1st, 2020 and have not received a response or credit to my credit card. Their website states they are not answering phone calls right now. All of the cancellations included this information: "If you prefer a full refund, please contact Brown Paper Tickets within 2 weeks by emailing [email protected]. Be sure to include your confirmation number."

A concert was canceled for March 28 due to COVID-19.
Brown Paper Tickets has had my money $54.48 since December 23.
My confirmation number is ***
Steve Forbert live March 28, 2020.
I am seeking a refund as that concert was canceled due to COVID-19 and is not rescheduled.

I am an event producer who used Brown Paper Tickets as the ticket issuer. I had an event scheduled for March 28, 2020. On March 12 we cancelled the event because of growing concerns over the transmission of Covid-19. I spoke to a representative at Brown Paper Tickets to discuss the process for cancellation and subsequent refunds to the people who purchased tickets. Based on their procedures, I deactivated and canceled the event in their system on March 12. I was ensured that the action would initiate the refund process for my customers, and the refunds would occur in 7-10 days. This was a small event and the refunds would be for 150 ticket sales for a total of $3750.

After two weeks I contacted them again and was told because of the influx of cancellations it would be a little longer for refunds to be issued. I have sent subsequent emails since then and now only receive back auto reply emails, and there's a notice on their site that phone support is shutdown.

As an aside, I always purchase a ticket to our events to ensure the system is working properly. I have also sent several requests for a personal refund for my purchase. They do not make it easy for people to request a refund as they require information that people may not have. I have replied with the required information, and like our other customers, have not received a refund.

It has been more than 8 weeks since my first request and not 1 cent has been returned to our guests.