Brown Paper Tickets

Hi there,

I've purchased 3 tickets to a Beer Festival event in Haines, Alaska for this May 23rd of 2020 but due to COVID19 the event was cancelled and I have had to request a refund which I have done so on April 15th 2020 and the company sent me an email stating they acknowledged receiving my request and that my refund would take 2 weeks.. it is May 7th now and I still have not seen my refund yet. I have sent emails requesting a status of the refund claim but have received no response.

The event I was going to attend was cancelled during the first week of March 2020... since then I have sent at least 2 emails to the refund-related-only email + one or two emails back to the original email... no reply no follow up and foremost no refund of $138.48 to the Credit Card ending -*** I have used for the purchase... Order Confirmation Number: *** from December 8, 2019

I understand that refunds have been taking longer as I did wait longer for the other refunds from other vendors but this is over 2 months from the original cancellation... unacceptable!

On March 11, 2020 our organization received an email stating a check for our event ticket proceeds had been issued. Check #*** in the amount of $10,000.00 and would be sent to our address on file. To date we have not received these funds. When I called in April they advised me to email their accounting office which I have done multiple times and received no response. Now they have no phone service stating it's due to COVID. Per their email, our check had already been cut and we have not received this. We are a volunteer fire department who has been using Brown Paper Tickets for years for ticket sales to our event. We are also non profit.

On March 8, 2020 I purchased tickets for an event scheduled on March 14, 2020. On March 12, the event was cancelled due to Covid-19 concerns.

I submitted all of the information requested the same day and the reply was to allow 7 to days for a refund to be issued. After about two weeks I sent an email enquiring about the refund, did not receive a response and 3 or 4 more subsequent emails again have been ignored. Brown Paper Tickets has not sent any correspondance nor issued a Refund as of today.

I hosted an event on February 29th and sold tickets to this event via BrownPaperTickets platform. On March 6th I received an email saying that my check for $1,002.50 will be generated within the next few days and will be shipped via USPS First-Class Mail. It also stated that event organizers typically receive their checks within 7-10 business days of the shipping date. It's May 7th, but I still haven't received this check. I contacted the company several times, but after few formal emails "we're working on it" they stopped responding.
This is horrifying. As independent artist, I rely on ticket sales and I expected this money to cover my production expenses.
This event was hosted on February 29th, before the pandemic was declared. I assumed, this shouldn't affect my payment, but it did. Which I find very unprofessional.
Thank you!

The ***, of which I am a member and represent the organization in this dispute, contracted with Brown Paper Tickets to handle the credit card ticket sales for its March 7, 2020, *** event held at the *** Restaurant in Sausalito. The company collected approximately $4,900 in ticket sales, In accordance with the agreement the money was to be paid within 10 days of the event. As of May 6, 2020, the club, a non-profit, has not received any money nor an explanation as to when the money will be paid. The Club has already incurred substantial expenses to put on the event and needs its money to fund charitable activitiesl.

Re: [#***] Your Support Request (Refunds)

Brown Paper Tickets (BPT) has not returned my emails in more than a week and our customers cannot contact them except by email to which they do not respond.

I am the organizer for St Patrick’s Day Ceili Dinner and Dance March 14 2020. We contracted Brown Paper Tickets (BPT) to sell the tickets and they sold 55 for an amount totalling $1140 Cdn. I cancelled the event March 13 2020 and I was told by BPT that refunds to credit cards would be automatic and be done within 7-10 business days but a dozen or more customers tell me that has not happened. It is now May 6 and no refunds to credit cards have been made. I have sent numerous emails over the past 7 days with absolutely no response. BPT have cut off phone support.

On 3/1/20 we purchased theatre tickets for a March 19 performance through Brown Paper Tickets. We paid $70.20 on our Visa card. Our confirmation number is ***. The show was soon cancelled because of the virus. We immediately called Brown Paper Tickets and were told it would take about two weeks for our refund. Now, two months later, despite many calls and an email to them, we still have not gotten our refund.

My son, *** died in July at 28 years old. We set up a foundation to honor him with the plan to award a college scholarship annually. We decided to do one fundraising event a year and we had our first one on March 8, 2020. We used Brown Paper tickets for our ticket sales and we sold 120 tickets at 50$ per ticket. We raised 6,000 dollars. Brown Paper Tickets staff assured us that we would receive our money within 14 days after the event. Three weeks went by and we began to call to request our money and we were repeatedly told that we would receive OUR money within the week. I emphasize OUR because this is not a refund but money that is ours in order to award scholarships in my son's name so that his legacy of being a hard working, honest, and compassionate young man can continue. In the meantime, we have 11 applications and essays from amazing students who are hoping to be chosen for a scholarship. We have to award the scholarship this week and we have not received the money we raised. As a mother and teacher, I am completely heartbroken. Grieving the loss of ones own child is the most difficult thing a parent can do and yet now I am grieving and additional loss due to your lack of response. Starting a foundation and doing our first fundraiser was quite literally the only thing that got me out of bed in the morning for the last 9 months because I was doing what my beloved son would do - helping others in need. I will continue to pursue you in various ways until you return our money for students in need of scholarships. This money was also going to support the ability to continue the Foundation that took us months of hard work and expense to establish. I could not be more devastated at your lack of response and now time is an issue as well in order to award a scholarship. Please don't take away my hard work to honor my son.

I purchased 1 ticket at this organization (ORDER NUMBER: ***) to attend a play on 03/17, which was cancelled by the organizer on 03/13. I asked for a full ticket refund according to Brown Paper Ticket refund policy on 03/13. This organization has not refunded me, nor have they indicated a date before which the refund will arrive.

We use Brown Paper Tickets service for our audience members to purchase tickets via a credit card for our community theater performances. Our last show was a murder mystery dates Feb 27-29. M
We received the usual emails informed us our checks - including the check numbers were on their way. We received the first in the amount of $700.00 in the usual fashion. The second email dated March 5 confirmed the next check in the amount of $910.00 was being processed and to expect payment in 7-10 days. The thurs email dated March 6 said our third check in the amount of $1,855 was being processed. Etc. We received the $910 check. We never received the $1,855 check. Then on March 17 we received notice from them to not deposit the checks they mailed us due to issues of cancellations and the Covid-19 situation. Our audience paid for their tickets to see our show which was performed in it entirety the dates advertised. They obviously have used OUR funds to cover other debt and that is unacceptable. Our show was not cancelled. We are currently out $2,765. We paid our vendors and expenses. We have reached out via email 3 times. Tried by phone twice. All we have gotten are canned responses saying they will get back to us in two weeks. March 17. It is now May 6. No one will contact us. We must get a resolution to this matter. We are deserved our funds to our show was completed. No cancellation.

On February 24, 2020 I purchased two tickets to an event called dinner at the WADIA‘ S. The event was canceled and Brown Paper Tickets emailed me on March 13, 2020 stating I would get my refund in 7-10 business days. Since then I have contacted them several times by email requesting a refund. The only response I’ve gotten is an automatic email response. I have not received my refund for the two tickets, and I think that plenty of time has gone by in order to process my request. I understand the covid situation is slowing things down but it seems like almost 2 months is plenty of time to take care of it especially when consumers need their refund.

I purchased 2 concert tickets (totaling $60.74) from Brown Paper Tickets for a performance that was subsequently canceled because of the coronavirus. I requested a refund on April 4, 2020 and the company acknowledged receiving my request saying it would take at least two weeks to process. I have sent numerous emails requesting a status of the refund claim but have received no response.

This is about two shows for which Brown paper tickets failed to provide PROMISED refunds. They failed repeatedly to respond to my contact other than automated message. Phone not being staffed. They have failed to refund ticket purchases by myself and many others in my community. Paid with credit card, easy to credit me. They never paid the productions for the tickets so they must have the $ unless they don’t which would be a criminal offense.

Shows were cancelled due to covid and producers want our $ returned. They want their patrons...me...to be credited for the full cost charged to our cards...no fees withheld!

Your order is complete! Please refer to the details of your order below.

Confirmation Number: ***
Purchase Date: Sep 08, 2019 9:27 AM
Tickets Purchased: 2
Amount Paid: $52.38
Payment Method: ***

This transaction will appear on your credit card statement as "Brown Paper Tickets".

You can view more information or make changes to your order at ***

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2. Ticket Details
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Ticket 1 (#***)
Event: Man of La Mancha
Start Date: March 29, 2020 3:00 PM
End Date: March 29, 2020 5:00 PM
Ticket Price: $24.00 (Senior)
Delivery: Will Call
Will-Call Name: ***l

Ticket 2 (#***)
Event: Man of La Mancha
Start Date: March 29, 2020 3:00 PM
End Date: March 29, 2020 5:00 PM
Ticket Price: $24.00 (Senior)
Delivery: Will Call
Will-Call Name: ***l

SECOND SHOW

Your order is complete! Please refer to the details of your order below.

Confirmation Number: ***
Purchase Date: Mar 08, 2020 8:30 AM
Tickets Purchased: 3
Amount Paid: $50.22
Payment Method: ***

This transaction will appear on your credit card statement as "Brown Paper Tickets".

SECOND SHOW
Your order is complete! Please refer to the details of your order below.

Confirmation Number: ***
Purchase Date: Mar 08, 2020 8:30 AM
Tickets Purchased: 3
Amount Paid: $50.22
Payment Method: ***

This transaction will appear on your credit card statement as "Brown Paper Tickets".

You can view more information or make changes to your order at ***8

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2. Ticket Details
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Ticket 1 (#***)
Event: Hindsight is 20:20
Start Date: March 15, 2020 3:00 PM
End Date: March 15, 2020 5:00 PM
Ticket Price: $15.00 (Senior)
Delivery: Will Call
Will-Call Name: ***l

Ticket 2 (#***)
Event: Hindsight is 20:20
Start Date: March 15, 2020 3:00 PM
End Date: March 15, 2020 5:00 PM
Ticket Price: $15.00 (Senior)
Delivery: Will Call
Will-Call Name: ***

Ticket 3 (#***)
Event: Hindsight is 20:20
Start Date: March 15, 2020 3:00 PM
End Date: March 15, 2020 5:00 PM
Ticket Price: $15.00 (Senior)
Delivery: Will Call
Will-Call Name: ***l

Purchased 8 seats ($160) for cancelled performance of 4-18-20. Performance was cancelled in March, we have filed for and tried unsuccessfully numerous times to get our refund. Unable to speak to anyone regarding clarification.
Our confirmation number is #***, please help.

Payment for ticket sales from my show on February 8th has yet to be paid by Brown Paper Tickets (BPT) despite completion of the show and no requested refunds. Instead of issuing payment within their standard 10 days, no check was received and I had to contact BPT for payment several weeks after event completion. A check was sent by BPT for $1,840, which then bounced on March 18th. BPT sent an email on March 18th stating payment would be reissued within 14-21 days. I emailed BPT on March 19, 2020 and again on April 27, 2020 and have not received any response. I have called BPT multiple times to inquire about the payment status, and was told by their staff that the payment would be reissued within 6 weeks, and that since my show was before the pandemic it would be processed as a high priority. It has been longer than 6 weeks. Despite multiple phone calls, emails to both support and accounting, no responses or payment of the $1,840 check have been received. I am concerned by the lack of response from BPT as their phone support has been discontinued. May 8th marks 12 weeks from my completed event date, which is more than twice the amount of time BPT assured me it would take to receive payment. Since my show was completed before the onslaught of Covid 19 cancelations, it should be simple for someone at BPT to look it up and reissue a check.

I purchased tickets through brown paper tickets for an event that was supposed to take place on March 21, 2020 (Voices Against Violence Ball, Plymouth, NH). The event had to be canceled and I received an email stating that my tickets could either be donated to the non-profit hosting the event or refunded. I chose to donate 2 tickets and have 8 refunded. Tickets were $65 a piece, so $130 should have been donated (the non-profit has stated they have not received any money). I should be receiving a refund of $520. Brown paper tickets sent a confirmation email that they had received my request for refund. I have not been able to be in contact with them since and have NOT been issued my refund. I will be suffering the loss of $45 for processing fees regardless.

On 3/18/20, an event that I purchased tickets through Brown Paper Tickets was cancelled because of the Coronavirus. For this event, I purchased (2) tickets totaling $159.48. I received an automated email from Brown Paper Tickets requesting the following information to provide a refund which I promptly provided:

Confirmation Number
Last 4 Digits of CC
Name on CC
Ticket 1
Ticket 2
Barcode Number for Ticket 1
Barcode Number for Ticket 2

I have followed-up with Brown Paper Tickets numerous times requesting a refund status and have not received any replies. It has been (7) weeks since the event was cancelled. It is irresponsible for this business not to refund money in a more timely manner.

BrownPaperTickets.com (BPT) is an online ticketing service catering to small arts organizations and individual artists creating live events. My performance company, ***, has had an account with BPT for years. We had a series of live events scheduled between March 21-March 29, 2020 and were actively selling tickets through BPT up to March 12th, when we made the decision to pivot and offer ticket holders an online experience rather than the live event. According to BPT reports, they sold $678 in tickets to our event that they now owe us. We opened a support ticket on April 10th asking when we could expect payment, and received a standardized email reply a week later on April 17th. They have not responded to multiple emails or phone calls, and recently shut off their phone service. Their website is still up and running for new events.

Brown Paper Tickets (BPT) has collected $2,304 in tickets plus their ticketing fees from our patrons. We had to cancel our event due to mandates from our government; it was planned for March 27-28, 2020. We spoke to BPT about cancelling the event around March 13th and they said that all of our ticket holders would be fully refunded, including their processing fees, within 8-10 business days. It has now been 53 days (37 business days) and the refunds have still not been processed for our patrons. After multiple calls throughout the first half of April where they assured us these were being processed, they have now completely stopped communicating with us. They closed their phone lines and are no longer responding to the multiple emails we have sent them. Our patrons are now angry with us and this is causing our business, who's reputation is basically our product, to be irreparably harmed. We are a very, very small volunteer-run nonprofit and cannot afford to refund our patrons out of our own pockets. Please help.