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Brown Paper Tickets

220 Nickerson St, Seattle, Washington, United States, 98109-1622

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Brown Paper Tickets Reviews (%countItem)

I was refunded by Uncanny Attractions who sold tickets through Brown Paper Tickets, for an event called Drags and Dropkicks to be held in Tampa, FL . The refund was authorized by Uncanny Attractions on March 13, 2020. Brown Paper Tickets has not sent that refund, nor have they responded to many requests for information or help. They are illegally holding this money, since neither Uncanny Attractions nor I have it.

Brown Paper Tickets Response • May 09, 2020

Hello ***,We would like to apologize for our delayed response times. Due to a high volume of incoming requests due to the pandemic and the small size of our support team, we have not been able to respond as quickly as we’d like.A full refund of $37.74 has been issued back to the purchasing card for order #*** and a confirmation has been sent to you via email. You should see the funds returned within 7-10 business days depending on your financial institution.Thank you,Brown Paper Tickets

Customer Response • May 11, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

I had purchased a curling club league fee through BPT on February 20. I was notified on March 18 by the league director that it was being canceled and I would need to reach out to BPT for a refund. I emailed that same day for a refund for order ***, with my purchase information. I received an email two days later that a refund would be issued, but that it could take two weeks or longer. It has been forty days now, and I still have not received communication nor my refund. Any phone calls are met with the direction to email for a refund and then disconnected, and emails are not responded.

Brown Paper Tickets Response • May 09, 2020

Hello ***,We would like to apologize for our delayed response times. Due to a high volume of incoming requests due to the pandemic and the small size of our support team, we have not been able to respond as quickly as we’d like.A full refund of $263.49 has been issued back to the purchasing card for order #*** and a confirmation has been sent to you via email. You should see the funds returned within 7-10 business days depending on your financial institution.Thank you,Brown Paper Tickets

Customer Response • May 12, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

I have been fully refunded.

Sincerely

We use Brown Paper Tickets to handle ticketing for our events. They collected $5965.92 in ticket purchases for an event to be held on March 30.

On March 13 we decided to cancel the event, due to Covid-19. We applied for a refund that day and were assured the tickets would be refunded to the ticket purchaser's credit cards within 10 business days. This never happened. When I phoned (the call centre was still open at this point) I was told it may take up to 6 weeks to process refunds, but it should be sooner as we were one of the first to request refunds.

It has now been 7 weeks and our ticket purchaser's have not received their refunds. Brown Paper Tickets' call center is also now closed and they haven't replied to any of our emails, or apparently those from some of our ticket purchasers.

Brown Paper Tickets Response • May 18, 2020

Hello ***,

We are deeply sorry for the extended delay in getting refunds to your customers. We also recognize that our previous estimated timelines for refunds have come and gone, and the lack of a timely response to your messages has added to your frustration.

In the past month and a half, the backlog of cases has grown, and most of our employees have been temporarily laid off. That means transactions have piled up and become more complicated, and we don’t have enough hands to manage the work. However, we are taking active steps to make thing right, including pursuing federal loans to bring back members of our customer support team and outside funding to help speed up payments and refunds.

We are also making improvements to our communications systems so we can provide you with timely and accurate information to keep you updated during this challenging time. You can read our full statement and sign up for updates here: https://www.covid-recovery.brownpapertickets.org/

We can confirm that all buyers are in our queue to be refunded for your canceled event "La Commanderie de Bordeaux a` Vancouver." We will notify them via email when their refund has been issued.

In the meantime, please know that the small but dedicated staff who remain are working hard to process payments and refunds to make our customers whole and return to providing the quality service you expect from us.

Thank you,

Brown Paper Tickets

The Philharmonic Orchestra of Indianapolis sells on-line tickets through Brown Paper Tickets (BPT), which charges a fee for their services. The Philharmonic absorbs this fee so when Brown Paper Tickets sends us a check for online ticket revenue it is net -- actual ticket prices less BPT's service fees. On 2/24/2020, BPT issued and mailed the Philharmonic a check for $1,015.66. Before we could deposit this check we received an email from BPT to return the check and that at some point in the future BPT would issue a new check. We opted to retain our check but have not deposited because we are not in a position to incur NSF fees. No one is answering the phones at BPT and BPT's voice mail directs clients to the customer service email address on their website. No one responds to emails. We want an explanation from BPT and a timeline when we will be paid the funds they have been holding for over 2 months.

Brown Paper Tickets Response • May 18, 2020

Hello ***,

We are deeply sorry for the extended delay in getting your payment to you. We also recognize that our previous estimated timelines for payment have come and gone, and the lack of a timely response to your messages has added to your frustration.

In the past month and a half, our backlog of cases has grown and most of our employees have been temporarily laid off. That means transactions have piled up and become more complicated, and we don’t have enough hands to manage the work. However, we are taking active steps to make this right, including pursuing federal loans to bring back members of our customer support team and outside funding to help speed up payments and refunds. Priority for repayment is being given to those who already have been issued checks and whose events already occurred, including the Philharmonic Orchestra of Indianapolis. We can confirm that you are owed payment totaling $1015.66. We will contact you as soon as we have an update regarding this payment.

We are also making improvements to our communications systems so we can provide you with timely and accurate information to keep you updated during this challenging time. You can read our full statement and sign up for updates here: https://www.covid-recovery.brownpapertickets.org/

In the meantime, please know that the small but dedicated staff who remain are working hard to process payments and refunds to make our customers whole and return to providing the quality service you expect from us.

Thank you,

Brown Paper Tickets

Brown Paper Tickets collected money from event goers and failed to pay the event producers. There are tons of complaints on their Facebook page. They claim the delay is covid19 related but people who are getting paid are getting NSF checks. They asked me for my bank account number which is not what I agreed to when I signed up for service. They have not provided the service they were paid For. I have called and emailed to request a manager to call me. No one will call me back.

Brown Paper Tickets Response • May 07, 2020

Hello ***,We understand your frustration and are so sorry for the lack of communication and the delay in your event payment. We are in the process of sending payments to all affected organizers, but it will take some time for us to get to everyone.

While reviewing your account, we found two refund requests for "The Friendship Ball 2020." The customers who have requested refunds are *** and ***n. Because the event did occur, refunds are at your discretion. Would you like to authorize us to issue refunds to these two customers? We can confirm that you will be paid in full for this event, minus any refunds you authorize.

Our management team is working on a timeline for event payments, but unfortunately, we do not have details to share at this time. We will contact you as soon as we have an update. We are truly sorry for the additional strain this has placed on your organization. Please know that we are working to make things right as quickly as we can.Thank you,Brown Paper Tickets

Customer Response • May 07, 2020

Complaint: ***

I am rejecting this response because: 1.you May refund the 2 customers who requested refunds but I will believe it when they they confirm. I’ve already given both of these customers store credit. 2. This response does not satisfy my problem. It’s an empty promise until I am paid and all the other event producers get paid. You continue to do business even though you’ve “lost control” of the refunds. So please make the refund to the clients and pay me the difference. Make sure my check doesn’t bounce! Several producers are claiming their checks are bouncing and wire transfers are not approved. When my payment is secured I’ll sing your praises but for now I’m completely disappointed and distraught because I’ve poured my heart into producing an event that went on as scheduled and I footed the bill for it all! At a time when our industry is taking a hit you’ve let us all down.

Sincerely

Brown Paper Tickets Response • May 22, 2020

Hello,

Thank you for following up with us. We've issued the two requested refunds and sent confirmation emails to the customers.Our team has reached out to you via email to obtain the information needed to set up electronic ACH payments. Due to COVID-19 related restrictions in Washington state, we are not able to send checks at this time. In the meantime, please know that the small but dedicated staff who remain are working hard to process payments and refunds to make our customers whole and return to providing the quality service you expect from us.

Thank you,Brown Paper Tickets

Customer Response • May 27, 2020

Complaint: ***

I have emailed the voided check. I will accept your response after the funds safely clear my account. I’ve seen posts by other producers that even the ACH deposits are bouncing. I’ll be happy to let everyone know when my funds are delivered and you have done your part to earn back the trust if the entertainment community devastated by not receiving the funds as scheduled and agreed.

Sincerely

I used BPT for my theatre show which ended March 1. They were sending me a series of paper cheques which I deposited and, partway into sending me my cheques, they sent out an e-mail (March 17) saying they wouldn't honor them. The bank charged me for the already deposited cheques not going through from BPT's end. Based on those sales I paid my cast, crew, space rentals, etc. So BPT has its fee as well as all of the ticket money my audiences paid believing they were supporting the show.
There are still (online) events listed on their website, so it looks like they are collecting money. They are not replying to e-mails and have taken down their helpline. I am one of many artists who have been utterly screwed over by this.

Brown Paper Tickets Response • May 06, 2020

Hello ***,We understand your frustration and are so sorry for the delay in your event payment. We are in the process of sending payments to all affected organizers, but it will take some time for us to get to everyone. We can confirm that you will be paid in full for your completed event “One For the Road,” totaling $1,445.00.We are working on a timeline for event payments, but unfortunately, we do not have details to share at this time. We will contact you as soon as we have an update. We are truly sorry for the additional strain this has placed on your organization. Please know that we are working to make things right as quickly as we can.Thank you,Brown Paper Tickets

Customer Response • May 08, 2020

Complaint: ***

I am rejecting this response because:

I want an actual explanation as to where the ticket sale money is - that’s not their money, they took their fee already. That is my money and I earned it, paid my cast and crew, etc. now I’m out that income. My event closed March 1 and they sent me cheques they then could not honour. Their helpline is gone, they don’t apply to direct emails. I have a collaborator whose event ended in January and she has not recieved her ticket money either. Are they a pyramid scam? Back in March the email stating they couldn’t honour their cheques (which had already been deposited and I was therefore charged fees by my bank for bad cheques) they also stated that Payne t would go out “soon.” This reply through Revdex.com is just the same copy. Saying, “you’ll get your money soon, don’t know when” isn’t business I cannot operate my business in this way, so what consequences will BPT face?

Sincerely

I purchased concert tickets from Brown Paper Tickets for a performance that was subsequently cancelled because of the coronavirus. I requested a refund of my payment on March 15, 2020 and the company acknowledged receiving my request saying that it would take at least two weeks to process. I have sent emails requesting a status of the refund claim but have received no response.

Brown Paper Tickets Response • Apr 25, 2020

Hello ***,We would like to apologize for our delayed response times. Due to a high volume of incoming requests due to the pandemic and the small size of our support team, we have not been able to respond as quickly as we’d like.A full refund of $106.98 has been issued back to the purchasing card for order #*** and a confirmation has been sent to you via email. You should see the funds returned within 3-10 business days depending on your financial institution.Thank you,Brown Paper Tickets

Customer Response • Apr 29, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

I used Brown Paper Tickets to provide ticketing for an event I produced on Feburary 29th and March 1, 2020.

On Monday, March 9th, I received the following email:
"Your payment is now being processed. Check number *** for $1,670.00 will be generated within the next few days and will be shipped via *** First-Class Mail. Event organizers typically receive their checks within 7-10 business days of the shipping date."
The check never came. I called them repeatedly. On April 6th, a week after my last call, they emailed me an apology (of sorts), told me I'd been put on their "priority list," and would be notified by email when my check was being processed. It still has not come. I've called them three times since then and basically left a message, but have not been called back.

Brown Paper Tickets Response • May 04, 2020

Hello,

We understand your frustration and are so sorry for the delay in your event payment. We are in the process of sending payments to all affected organizers, but it will take some time for us to get to everyone. We can confirm that you will be paid in full for your completed event "***", totaling $1670.00. We will contact you with an update about your payment as soon as we have one.

Thank you,

Brown Paper Tickets

Customer Response • May 06, 2020

Complaint: ***

I am rejecting this response because this is not explaining why my payment has been delayed, nor is it assuring me of when it will be delivered.

Essentially, this response says nothing. Brown Paper Tickets has already irreparably damaged my trust in them by failing to pay me in the first place, then further damaged that trust by failing to communicate. Now they're saying "Whoops, sorry! We'll pay you soon" and I'm supposed to believe that?
No. I want an explanation and I want a date and I want my money NOW.

Sincerely

Refund still waiting
I understand things are delayed
but this is a simple refund
with repeat email for the same info is ridiculous almost 4 weeks
for confirmation number *** canceled concert for refund of 81.72 to my Mastercard

Brown Paper Tickets Response • Apr 25, 2020

Hello ,We would like to apologize for our delayed response times. Due to a high volume of incoming requests due to the pandemic and the small size of our support team, we have not been able to respond as quickly as we’d like.A full refund of $81.72 has been issued back to the purchasing card for order #*** and a confirmation has been sent to you via email. You should see the funds returned within 3-10 business days depending on your financial institution.Thank you,Brown Paper Tickets

Customer Response • May 01, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. the monies have been reimburse 'thank you so much for helping toresolving this

Sincerely

I used the BrownPaperTickets platform for ticketing my concert event as I have before, I sold tickets using their website, which they took their commisions, held my concert event 2/29/2020, and my show was a sold out success. Brown Paper Tickets, owes me $1675.00 for the tickets sold to the event which people attended and I have to pay my entertainers that traveled and performed at this event., Brown Paper Tickets is refusing to give me my money. This isn't a refund or anything, they have collected my money from ticket buyers and now after the event are refusing to pay me the money so I can pay the artists. These artists need to buy groceries and pay rent and BPT are WITHHOLDING MY MONEY for this event. I was emailed saying my payment was being processed and was even given a check number and then they stopped paying people. I can see holding ticket refunds for a bit during the pandemic, but this is a completed event with costs associated that have to be paid by me and they basically are refusing to give me my money.

Brown Paper Tickets Response • May 04, 2020

Hello ***,We understand your frustration and are so sorry for the delay in your event payment. We are in the process of sending payments to all affected organizers, but it will take some time for us to get to everyone. We can confirm that you will be paid in full for your completed event “Caroline's Spine,” totaling $1675.00. We will contact you with an update about your payment as soon as we have one.Thank you,Brown Paper Tickets

had a event on 2/29. I am to be paid $2190.00. I have not received it. I have talked with them several times and they are using the COVID19 as an excuse as to not paying me. THIS IS NOT A REFUND!!

I have used this company before and each time I get a check 4 days after my event closed. COVID19 really didn't start until mid March. They collected my money, made money off my ticket sales and it is time for them to pay me!

It is really that simple. Spend the 2 min and write me a check.

Brown Paper Tickets Response • May 04, 2020

Hello ***,We understand your frustration and are so sorry for the delay in your event payment. We are in the process of sending payments to all affected organizers, but it will take some time for us to get to everyone. We can confirm that you will be paid in full for your completed event “All-You-Can-Eat BBQ Buffet Limited seating of 200!,” totaling $2190.00. We will contact you with an update about your payment as soon as we have one.Thank you,Brown Paper Tickets

Brown paper tickets are unresponsive in many communications requesting a refund on tickets. They also owe entertainment companies for said tickets. There website is still operating and taking money for new ticket sales, but they cannot pay the money owed to the arts companies or refund customers for cancelled shows. Highly recommend using caution when dealing with this company and purchasing new tickets.

Brown Paper Tickets Response • Apr 25, 2020

Hello ***,We would like to apologize for our delayed response times. Due to a high volume of incoming requests due to the pandemic and the small size of our support team, we have not been able to respond as quickly as we’d like.A full refund of $87.96 has been issued back to the purchasing card for order #*** and a confirmation has been sent to you via email. You should see the funds returned within 3-10 business days depending on your financial institution.Thank you,Brown Paper Tickets

Customer Response • Apr 29, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

On February 15th I purchased tickets for an event through the Brown Paper Ticket website. The event was for March 14th and the two tickets totaled $43.98. The event was cancelled due to Covid-19 shelter-in-place orders. I received an email from Brown Paper customer service on 3/11 stating that they would be refunding my money within 3-10 business days. No refund. I proceeded to email their customer service on 3/19. I received a response asking for additional information on 3/21 and immediately responded with the information requested. No response or refund. I then emailed on 3/26, 4/6, and then again today 4/17 with no response from Brown Paper Tickets. I can only assume that they will not be refunding my money.

Brown Paper Tickets Response • Apr 25, 2020

Hello ***,We would like to apologize for our delayed response times. Due to a high volume of incoming requests due to the pandemic and the small size of our support team, we have not been able to respond as quickly as we’d like.A full refund of $43.98 has been issued back to the purchasing card for order #*** and a confirmation has been sent to you via email. You should see the funds returned within 3-10 business days depending on your financial institution.Thank you,Brown Paper Tickets

Customer Response • Apr 29, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

Brown Paper Tickets claims that due to COVID, 1000s of events were in a short time cancelled. As a result they claim they STOPPED all payments and are "going through each event one at a time and manually issuing payments". There are several problems here.
1) on their website they are STILL taking money for folks having events with NO information stating that they will in fact take your money and not pay you for months if at all.
2) They only have low level workers call you back who are very friendly but all they say is that they have no idea when you will get paid. And then they invite you to waste more of your time trying to get your money by calling back and having the same conversation again in the following weeks.
3) Our event was a dinner show. Our partner/vendor ALREADY paid for all the food and employees. The event was on March 7th. BPT took all the ticket money and has not paid us.
4) They are mixing refunds with payments and everything in one basket. At this point I would say they are a bit of a Ponzi scheme. They managed all credit card payments for our event, the event occurred and now they won't pay us in a timely fashion.
5) BPT should be ashamed of what they are doing to musicians and artists and vendors. At a minimum they should not be holding any more events and they should be weekly informing event holders of where they are in the backlog. It is completely irresponsible of BPT to not set aside the money and resources to pay event holders where they have managed all the credit card payments. If they don't have the money then they should be applying for loans and should also be honest about this and NOT put more people in this position by continuing to operate like nothing is wrong.

Brown Paper Tickets Response • Apr 24, 2020

Hello ***,We understand your concerns. We are deeply sorry for the extra difficulty this has caused and we are working as quickly as we can to send event payments.Unfortunately, Brown Paper Tickets was not prepared for the impact COVID-19 would have on the events industry. Faced with a vast number of event cancellations, alleged cancellations, postponements, and refund requests, we had to place a temporary hold on all event payments in order to assess the situation and adapt our systems and processes to handle the unprecedented volume. This was a blunt action, but the scale of what we were facing was too large to be handled on an account-by-account basis. In addition to this, pandemic-related closures have had a huge impact on the financial systems and partners we work with, causing further confusion and delays.We can confirm that you will be paid in full for your completed event, “Anthony *** with Life Is A Cabaret @ Santa Cruz Food Lounge,” which took place on March 7, 2020. We can also confirm that your account (#***) has been added to our list of high-priority payments.

Customer Response • Apr 24, 2020

Complaint: ***

I am rejecting this response because:

BPT collected credit card payments from attendees for this event. They signed a contract that the payments would be made in 2 weeks. Our food vendor paid for the food and paid her employees. BPT should be holding the money they collect in a separate account and not co-mingling it with payments they are using to run their business or this constitutes a Ponzi scheme. They are a big company. We are a small business connected to many other small businesses and they have gravely hurt many businesses with their reckless and fraudulent process. I fully understand if it takes them weeks to pay back refunds. This is NOT a refund. If they can't pay people for events at ANY time in a timely fashion then they need to cease and desist. At this time they are STILL taking money from other people and they have not changed their policy. How are they paying for those events. If they are just reviewing and then paying manually like they say, where are they in the backlog. They are using the money they collected for our events to run their business. This is outright fraud. They answer they gave you is the same answer they gave me. They should NOT be allowed to operate in this fashion. At a very minimum they need to provide a schedule of how they are working through the backlog.

Sincerely

I have yet to see a refund from a show I purchased tickets for. The date of show was 3/14/2020 and the show was cancelled. I've written the company numerous times but only get a automated response asking for a ticket number and barcode number, which I never had since the event was cancelled.

*My original payment was NOT processed through ***.

Confirmation Number: ***
Purchase Date: Mar 10, 2020 10:19 AM
Tickets Purchased: 4
Amount Paid: $48.00
Payment Method:

Brown Paper Tickets Response • Apr 25, 2020

Hello ***,We would like to apologize for our delayed response times. Due to a high volume of incoming requests due to the pandemic and the small size of our support team, we have not been able to respond as quickly as we’d like.A full refund of $48.00 has been issued back to the purchasing card for order #*** and a confirmation has been sent to you via email. You should see the funds returned within 3-10 business days depending on your financial institution.Thank you,Brown Paper Tickets

Customer Response • Apr 25, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

I am the President of a non-profit association, "***". Our Board consists of unpaid volunteers in and around Houston, Texas. We organized two events (2/22/20 & 3/8/20) whereby guests had the option of purchasing tickets online via their credit card. Brown paper tickets assess a fee per ticket. That is their compensation. Within 7 to 10 business days after the event concludes, they must issue a check for ticket sales our guests paid online. The first event ended 2/22/2020. Brown paper tickets issued a check for $6,905. We presented this check to our bank and the check did not clear. Our 2nd event was on 3/8/20 and $1,560 is owed. They should have never used our funds from ticket sales. They should only retain the fees assessed for each ticket purchased.

I assist our Albanian community in Houston. We paid these events in full and now due to COVID-19, we are unable to help anyone in our community. We have many community members who need help but we cannot due to this significant loss.

They claim a replacement check would be reissued by April 5th. I called and now they say maybe they will pay in 3 more weeks. This is unlikely as they can only survive from revenue. Their revenue stream are from events, which are halted now. Nonetheless, they were supposed to forward funds from our ticket sales to our non-profit.

Brown Paper Tickets Response • Apr 30, 2020

Hello,

We'd like to apologize for the delay with your event payment. Brown Paper Tickets has been facing a number of challenges due to the COVID-19 crisis, but management is working hard to get us back to our normal service levels as quickly as possible.

We can confirm that *** is owed a total of $8,465.00 in ticket sales. We regret that we have not been able to provide those funds faster. We fully intend to send the payments that are owed and have never failed to remit payment in the past.

Today, a member of our team reached out to you via email with instructions for getting your account set up to receive electronic ACH payments. For the foreseeable future, Brown Paper Tickets is only issuing payment via ACH Direct Deposit. There are a number of reasons for this, including compliance with shelter-in-place orders in effect throughout Washington State and a wish to avoid any potential mail carrier delays. Once we have the needed information, our goal will be to have this matter resolved within the next 10 business days.

Thank you,

Brown Paper Tickets

Customer Response • May 09, 2020

Dear ***:I hope you are safe and well. The last correspondence to you from Brown Paper Tickets indicates they requested ACH information from my nonprofit, ***., and would pay us within 10 business days. I e-mailed Jeremy at Brown Paper Tickets (responded to their email) with an attached voided check and included our Wells Fargo routing and account information at 3:28 pm cst on Saturday, May 2nd. I received no confirmation of email receipt but will send again today. The 10th business day would be Friday, May 15, 2020. I still doubt they will pay us the amount owed of $8,465. Thank you for your involvement and valuable time. We appreciate it. Thank you also for keeping the file open. *** Arberia, Inc. complaint ID

Customer Response • May 18, 2020

Good afternoon,

Our complaint with Brown Paper Tickets was never resolved. They responded to the Revdex.com that they would pay us in 10 business days, which should have been today. They never responded to my email where I supplied a voided check and routing information, nor were we paid. They took our funds where people paid them for tickets to our nonprofit events and never forwarded ticket sales funds to us. We are a nonprofit and already paid our events.

They were trying to get the Revdex.com off of their backs by saying they'd pay us.

They have not. We appreciate your valuable time and assistance in this matter.

Thank you

I received this email from brown paper bag on 3/12/2020: We're reaching out because this event date has been canceled. We were advised at 4:17 yesterday that the chancellor and leadership at the University of Missouri have canceled all non-essential activities at the University. The CSRVIII Speedo Championship has been canceled.

Your tickets will be refunded in full by Brown Paper Tickets, and the funds will post back to your account within 3-10 business days. If you have questions regarding refunds from Brown Paper Tickets, please reach out to them directly. Contact information can be found at: https://www.brownpapertickets.com/about/locations.

Since then I have contacted them several times at their refunds email. Their website states they are not taking calls. It has been almost 30 days with no response or refund as promised in their email. They owe me $148.00. I have the confirmation email of the tickets purchased which is

Confirmation Number: *** Purchase Date: Mar 06, 2020 7:37 PM
Tickets Purchased: 2
Amount Paid: $148.98
Payment Method: Visa

Brown Paper Tickets Response • Apr 25, 2020

Hello ***,We would like to apologize for our delayed response times. Due to a high volume of incoming requests due to the pandemic and the small size of our support team, we have not been able to respond as quickly as we’d like.A full refund of $148.98 has been issued back to the purchasing card for order #*** and a confirmation has been sent to you via email. You should see the funds returned within 3-10 business days depending on your financial institution.Thank you,Brown Paper Tickets

Customer Response • May 01, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

this is about order - Confirmation Number: *** this order was placed on January 14th 2020 for $124.80
the order was for tickets for an event. the even the tickets were for was cancelled on March 12th 2020
I immediately requested a refund for the cancelled event. I've received no confirmation from Brown Paper Tickets that they are working on my refund and I still do not have a refund.

Brown Paper Tickets Response • Apr 25, 2020

Hello ***,

We would like to apologize for our delayed response times. Due to a high volume of incoming requests due to the pandemic and the small size of our support team, we have not been able to respond as quickly as we’d like.

A full refund of $124.80 has been issued back to the purchasing card for order #*** and a confirmation has been sent to you via email. You should see the funds returned within 3-10 business days depending on your financial institution.

Thank you,

Brown Paper Tickets

All registrations were processed before 2/25 for our conference on 2/27 & 28. We received and deposited our check and... the check was not funded. BPT communicated that the extremely high number of event cancellations and refund requests placed an incredible strain on them currently but they are holding our money from a past/completed event to operate. This is unacceptable and has put us in financial strain as we completed our accounts payable for this event as soon as we deposited our check. We also incurred bank fees from their bounced check. We are concerned we may never see this money. Please help! We are a small nonprofit providing life-saving services in the community. Thank you

Brown Paper Tickets Response • Apr 06, 2020

Hello ***,

We understand your concerns. We are deeply sorry for the extra difficulty this has caused and we are working as quickly as we can to reissue your event payment.

Unfortunately, Brown Paper Tickets was not prepared for the impact COVID-19 would have on the events industry. Faced with a vast number of event cancellations, alleged cancellations, postponements, and refund requests, we had to place a temporary hold on all event payments in order to assess the situation and adapt our systems and processes to handle the unprecedented volume. This was a blunt action, but the scale of what we were facing was too large to be handled on an account-by-account basis. In addition to this, pandemic-related closures have had a huge impact on the financial systems and partners we work with, causing further confusion and delays.

We can confirm that you will be paid in full for your completed event, “13th Annual HEAL Conference,” which took place on February 27-28, 2020. We can also confirm that your account (#***) has been added to our list of high-priority payments.

Thank you,

Brown Paper Tickets

Customer Response • Apr 06, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

Brown Paper Tickets Response • Apr 24, 2020

We're sorry that we haven't been able to assist you via phone or email. At this time, our 24/7 phone support has been temporarily suspended so that we can focus our efforts on working through our backlog of requests. A supervisor will be contacting you via email within the next week to make arrangements for your event payment.

Customer Response • Apr 25, 2020

Complaint: ***

I am rejecting this response because: I have received a similar generic response in the past with no follow up/follow through and have been unable to connect with anyone at this company to find out when and how we will receive our money. They owe us just shy of $11,000 of OUR money from an event that happened in February (before COVID broke out in the states). Emails are going unanswered and calls disconnected and there is no way to talk with anyone about this so we need some assistance.
Sincerely

We used Brown Paper Tickets as a service to collect money for the tickets sold to our self-produced cabaret that happened on February 22nd in Los Angeles, California. They are supposed to collect a $.99 + 5% fee per ticket, and the rest is supposed to be paid to us. They cut us a check for $2,395.00, which I deposited on March 16th. The company sent me an email on March 17th at 8pm asking anyone with a check to not deposit until further notice, which was too late for me, as I had deposited the day before. The check bounced on March 18th. I emailed the company right away, but I have not received a response. I don't understand where our money went. We did not refund tickets, the show happened successfully, and they had already collected their fee. They are now withholding the proceeds from our show. They advised in their original email that a new check may be cut in two to three weeks, however, in light of the COVID-19 virus, it appears the company may be heading toward bankruptcy, and the lack of response is concerning. Brown Paper Tickets was supposed to just collect ticket sales on our behalf, and it looks like they are cutting and running with the money we raised from our show. It appears the company has misused our money which does not belong to them.

Brown Paper Tickets Response • Apr 03, 2020

Hello ***,

We would like to apologize for our delayed email response times. Due to a high volume of incoming requests due to the pandemic and the small size of our support team, we have not been able to respond as quickly as we’d like.

Unfortunately, Brown Paper Tickets was not prepared for the impact COVID-19 would have on the events industry. Faced with a vast number of event cancellations, alleged cancellations, postponements, and refund requests, we had to place a temporary hold on all event payments in order to assess the situation and adapt our systems and processes to handle the unprecedented volume. This was a blunt action, but the scale of what we were facing was too large to be handled on an account-by-account basis. In addition to this, pandemic-related closures have had a huge impact on the financial systems and partners we work with, causing further confusion and delays.

We can confirm that you will be paid in full for your completed event, “***,” which took place on February 22, 2020. We can also confirm that your account (#***) has been added to our list of high-priority payments.

We apologize for the extra difficulty this causes on top of what is already a tough situation. We are working as quickly as we can to resolve the issues and reissue your event payment.

Thank you,

Brown Paper Tickets

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Address: 220 Nickerson St, Seattle, Washington, United States, 98109-1622

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