Bucky's

My offer is fair and generous, I will honor it until you are able to have us repair it, thanks you

Thank you for the opportunity to respond to this complaint as it is our policy to attempt to resolve each and every issue in a timely manner. The vehicle appears to have had an under hood oil fire due to the numerous leaks the vehicle has had, and we have documented, for quite a
while. Never the less I reached out to the customer as soon as I heard about this and offered to resolve it immediately. Apparently this was not satisfactory to her and her mother so they made multiple on line posts with speculative accusations, derogatory remarks and potentially slanderous statements. We advised her to file an insurance claim so it can be investigated by a third partyOn the advice of my attorney I will no longer be responding directly to her. Regards,DA***

What we did was needed and what he now needs is also necessary. But, I will gladly offer to repair this customers vehicle at a discounted rate of 50% off the needed service. Thanks, Dennis

Complaint: ***I am rejecting this response because: When I initially drive my vehicle off there lot at the Auburn location, it didn't drive rightAny person who actually took the time to do the job right and then test drive it, would have realized this, however it was released to me, and u drove it home, at which point it broke down , and Buckys sent Genes towing to tie it backI was not compensated for this, but was told it actually wasn't ready to go, it needed a transmissionWally told me it would be another $I agreed and then he called and said he fixed it , at no extra cost but didn't say what was wrongSo I picked it up, and paid him the remainder of what was owedMy car was broken into twice while it was there as well and parts taken out that Walky said was replacedBy insuranceSo, because I thought he was a nice guy, I even said I would come back and tip himThen months later, and he states it because I didn't put oil in it? No one advised me of this just like when I drove it off the lot the first time and it broke downI want a full refund! They never did the job rightI also kept having an issue with what they said was a radiator tanks overflow that kept making my car overheat, I drove back like last month and the said I didn't need to put more water in it, the hose was loose and they fixed itDid they just break the gauge? Because now the engine blew! At least before I took it to Buckys I was getting a message off my dash that I needed to cool my car offThe dial would go from the middle to the h, and smokeI would put water in the radiator and it would coolNever once did they call me to tell me they ordered that part (the overflow on the radiator) to do that job right, which I think is part of the engine-not sureNever once, and now I'm with a car. Sincerely,*** ***

Complaint: ***I am rejecting this response because: my address is provided in this complaintPlease provide me with the exact amount to be refunded and the date of the refund and I will consider accepting this offerAs of now the settlement offer is too vagueThank youSincerely,*** ***

Thank you for the opportunity to reply to this complaint as it is our policy to do so in a timely manner. In regards to this matter I understand the frustration of the customer but we did not cause the vehicle to be damaged. There is no reason why we should be compensating the customer
because it needs further repairs but we have offered to fix the vehicle at a discounted rate. Regards, *** ***

11-8-2016Attn: Revdex.com of WashingtonCC: *** ***RE: Complaint# ***I received the reopened complaint and want to inform all parties the check isbeing printed and mailed as of 11-8-I hope this will settle this matter onceand for all.Regards,Dennis A***Bucky's*** ** *** *** *** ** ***