Bud K Worldwide

I have been in contact with Mr [redacted] and we have come to an agreement While procedure was followed, as a courtesy for a long time customer, we will reship the package to Mr [redacted] 's new address Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I have checked all my order's from BUDK and from 1-05-to 1-03-there was a total of order's placed with BUDK from me and everyone was paid in full, I received a email from BUDK and they state that there was a order placed on 9-03-order w [redacted] and that some how I owe them money for this order, I looked at my order's that I placed in the years of being a good honest customer and there was no order placed by me on 9-03-order # w [redacted] and if by chance something like this happen, why are they bringing this it up now, they claim I owe $for order w [redacted] and in till this is paid in full I will be unable to place any more orders, but since 9-03-i was able to place order's without any problem's and they have yet to send a email, bill or invoice about this problem, BUDK knows that they done me wrong and I guess there digging some dirt up on me because of my complaint with Revdex.com, but this is a straight out untrue statement and just shows what a dishonest company BUDK really is Regards, [redacted] ***

I apologize, the hat description didn't indicate a sizeI have contacted our department that handles our advertising to have this added to the descriptionI have issued a refund for the hat at $and the shipping at $Unfortunately, we will not be sending the gun cleaning kit as you have requested Thank you, [redacted]

These gas masks are genuine military surplus and were issued for the purposes described on our website/catalogWhile we don't have access to the specific production date or expiration date of these masks, we will be glad to process a return on your purchase if you feel your item is defectiveWe will also be glad to enhance the description to make people aware that specific production and/or expiration dates of masks and filters is unknown and to use at your own riskWe are sorry if you feel this ad was misleadingWe strive to provide as much information as we have available for our products but are sometimes limited in what we get from our suppliers Thank you, [redacted] BudK Worldwide

[redacted] ,I apologize, that you received the item with a welded handleAfter checking several of the pieces we were unable to find one with a welded handleI will be more than happy to send a new one out to you that is full tangPlease contact me at ###-###-#### Ext [redacted] if you would like a new oneI will provide you with pictures of the item if you would likeThank you, [redacted]

We have been responding to [redacted] through the Amazon accountWe will need to be provided with the order number in order to assist with a pre-paid return labelThere are other retailers who also sell our products and without an order number our company can not verify that the purchase was made with usUnfortunately, we can not make the transaction without the customer knowing about the returnAmazon will let the customer know about the return as soon as it is receivedWe will gladly send [redacted] a return label but the customer "her brother in law" will be notified because he is the one who made the purchaseThank you, [redacted]

I have researched the issue of the customer receiving our email promotionsThe customer had an @charter account that was linked to his @gmail accountWe were not supplied with the @charter email addressWe have since removed the customer after finding this information outThe customer should no longer receive any emails from our company unless he request to subscribeIt is our apologies if this has caused any inconvenience to the complainant as this was not our intention Thank you, [redacted]

Unfortunately, we are unable to process the return without the customer knowing about itOnce we receive the merchandise back we can credit the customers account and then a new product can be orderedPlease provide us with the order number and we will issue a pre-paid label to be sent to youThank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 4, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[I requested an exchange for another item sold by the company.The only option offered was a refund to the gift senderI don't want the sender to know that I didn't like the gift and I want a quiet exchange without the sender being notified I am willing and have offered to pay the difference for a more expensive item that would be an acceptable exchange, provided the seller offer in-store credit rather than a refund to the credit card I will send back the item when they agree to not refund the gift sender As much as I don't want the item, I don't want the sender to know even moreI don't want to hurt his feelings] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI have received the replacement item, and it is as ordered Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear ***,Our company has issued a refund of $back to the credit card used to make the purchaseWe apologize, for the issues your have endured with this purchaseThank you, [redacted]

Mr [redacted] I do not want to post information dealing with your bank on the siteI will contact your credit card company and let them fax or mail documentsMr [redacted] we will go ahead and place an order for you with free shipping if you would like to contact our company at 1-800-956-for the inconvenience this has caused youWe will sort out the charge back with your credit card holderPlease feel free to contact me at 1- [redacted] ***Thank you, [redacted]

The customer filed a chargeback with his credit card company in October BudK Worldwide gladly honors all current promotions on product listed in the catalog and on our website I am unable to generate this information which occurred in It is the policy of BudK Worldwide to refrain from doing business with customers who file a chargeback for a reason other than fraudulent activity Thank you, ***

I apologize, that you didn't receive the itemPlease be aware that the terms and conditions states while supply's lastUnfortunately, the item sold outHowever, we have issued a $credit back to your credit cardWe will not be able to send a free knife Thank you, [redacted]

I apologize, that you have not received the item backI show you returned KCand we did received the item backI have issued for the item to be shipped out to you with day shippingThe order number is [redacted] You will receive an order confirmation to your email addressYou will receive an invoice in the packageThe package slip is not a billThank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10372865, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Hello..You need to send me some proof on this charge back, the problem is my bank would not allow me to charge back something that is day's oldI'm not one to file a complaint against a company in less I knew you did me wrong, the last order's just seemed like you would not ship my item's out because of the low order and free shipping, your talking about months and I'm now hearing about this chargeback Regards, Cecil Murray

Mr***,I apologize, if you are not satisfied with the Secret Agent SwordAfter further review the item is in fact full tangThe item has two pieces of wood on each side of the handle secured with tape and then the cord is wrapped around the handleThis is to make the handle a better
fit for handsThe blade and the handle are one solid piece of steel. I will be more than happy to provide you with pictures of the item showing that it is in fact a full tang pieceThank you,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The excuse that the computer does something and "We are unable to change it" is one of the worst cop-outs used by companies now daysThere is someone that can change it, it is simply a lack of desire on Budk's part to make the change
That is fineI understand that BudK has the right to choose whether or not to do business with a particular person and I respect thatIt is unfortunate that BudK doesn't respect their customer's right to be charged the amount they agree they have agreed to during the purchase process
I suggest, if this hasn't already been done, that you hire, or properly train your website administrators so that this problem never happens again
Thank you for this great waste of time BudK
Goodbye

Mr***,I apologize, that you were not refunded the differenceI have issued for a refund of $to be applied back to the credit card used to make the purchaseYou ordered the product in the time of the promotion and shouldn't have received any troubles with our companyOnce again
I apologize, you were not refunded the first time you contacted usThank you,***