Bud K Worldwide

I apologize, the hat description didn't indicate a size. I have contacted our department that handles our advertising to have this added to the description. I have issued a refund for the hat at $23.99 and the shipping at $9.99. Unfortunately, we will not be sending the gun cleaning kit as you...

have requested.  
Thank you,
[redacted]

We removed the mailing name [redacted]. The account had two mailing address tied to the account. All mailing address have been removed from the mailing address.Thank you,[redacted]

These gas masks are genuine military surplus and were
issued for the purposes described on our website/catalog. While we don't have
access to the specific production date or expiration date of these masks, we
will be glad to process a return on your purchase if you feel your item is
defective. We will also be glad to enhance the description to make people aware
that specific production and/or expiration dates of masks and filters is
unknown and to use at your own risk. We are sorry if you feel this ad was
misleading. We strive to provide as much information as we have available for
our products but are sometimes limited in what we get from our suppliers.
 
Thank you,
 
[redacted]
BudK Worldwide

[redacted],I apologize, that you received the item with a welded handle. After checking several of the pieces we were unable to find one with a welded handle. I will be more than happy to send a new one out to you that is full tang. Please contact me at ###-###-#### Ext [redacted] if you would like a new one. I will provide you with pictures of the item if you would like. Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
in the few year's I order from you there has never been order on one day and shipped out the very next, in fact I have complain to your company about how long it takes for my order's to be shipped out. but this going back and forth with this problem is becoming a pain, i'm not looking for anything free, I just felt that I was done wrong with the last 2 order's that I placed being cancel, I felt it was because of the small order and the free shipping, you tell me it was because of the charge back that you claim that happen on 7/29/2014, but yet the very next 2 order's after this day was shipped out with no problem's, we can go around this as many times as you like, but as a customer I should be in the right.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10372865, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Hello..You need to send me some proof on this charge back, the problem is my bank would not allow me to charge back something that is 60 day's old. I'm not one to file a complaint against a company in less I knew you did me wrong, the last 2 order's  just seemed like you would not ship my item's out because of the low order and free shipping, your talking about 5 months and I'm now hearing about this chargeback
Regards,
Cecil Murray

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
In response to Bud K & their attempt to continue to state, that their product is in fact full tang. As this photo of their Secret Agent sword clearly shows, after the handle scales & wrap are removed, there is an obvious weld holding two pieces of steel together.Sent from my iPhone

I apologize, that you have not received the item back. I show you returned KC5308 and we did received the item back. I have issued for the item to be shipped out to you with 3 day shipping. The order number is [redacted] You will receive an order confirmation to your email address. You will receive...

an invoice in the package. The package slip is not a bill. Thank you,[redacted]

The customer filed a chargeback with his credit card company in October 2011.  BudK Worldwide gladly honors all current promotions on product listed in the catalog and on our website.  I am unable to generate this information which occurred in 2011.  It is the policy of BudK Worldwide...

to refrain from doing business with customers who file a chargeback for a reason other than fraudulent activity.
Thank you,
[redacted]

Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I have checked all my order's from BUDK and from 1-05-09 to 1-03-15 there was a total of 20 order's placed with BUDK from me and everyone was paid in full, I received a email from BUDK and they state that there was a order placed on 9-03-14 order w[redacted] and that some how I owe them money for this order, I looked at my order's that I placed in the 6 years of being a good honest customer and there was no order placed by me on 9-03-14 order # w[redacted] and if by chance something like this  happen, why are they bringing this it up now, they claim I owe $24.00 for order w[redacted] and in till this is paid in full I will be unable to place any more orders, but since 9-03-15 I was able to place 5 order's without any problem's and they have yet to send a email, bill or invoice about this problem, BUDK knows that they done me wrong and I guess there digging some dirt up on me because of my complaint with Revdex.com, but this is a straight out untrue statement and just shows what a dishonest company BUDK really is. 
Regards,[redacted]

I've had two purchases with BUDK, both two knifes, boh engraved.. In both cases they were shipped (engraved) the following day, were great dollar values, and I couldn't be happier with either buy..

Revdex.com:
They need to reread the e mail sent me. If its such an issue I will be shopping else where and be advising future customers against them foor poor bussiness practices. Thanks Revdex.com
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]4, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[I requested an exchange for another item sold by the company.The only option offered was a refund to the gift sender. I don't want the sender to know that I didn't like the gift and I want a quiet exchange without the sender being notified.  I am willing and have offered to pay the difference for a more expensive item that would be an acceptable exchange, provided the seller offer in-store credit rather than a refund to the credit card.  I will send back the item when they agree to not refund the gift sender.  As much as I don't want the item, I don't want the sender to know even more. I don't want to hurt his feelings. ]
Regards,[redacted]

Unfortunately, we are unable to process the return without the customer knowing about it. Once we receive the merchandise back we can credit the customers account and then a new product can be ordered. Please provide us with the order number and we will issue a pre-paid label to be sent to you. Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have received the replacement item, and it is as ordered.
Regards,
[redacted]

We have been responding to [redacted] through the Amazon account. We will need to be provided with the order number in order to assist with a pre-paid return label. There are other retailers who also sell our products and without an
order number our company can not verify that the purchase was made...

with
us. Unfortunately, we can not make the transaction without the customer knowing about the return. Amazon will let the customer know about the return as soon as it is received. We will gladly send [redacted] a return label but the customer "her brother in law" will be notified because he is the one who made the purchase. Thank you,[redacted]

We have tried to contact the customer on numerous occasions to let the customer know he has filed a charge back on order W[redacted] in the amount of $24.99. Our company will not place any future orders until the debt is paid off. If the customer would like to pay for the debt we will be more than...

happy to place an order and offer the free shipping promotions that the customer missed out on. Thank you,[redacted]

I have been trying to reach this customer to speak with him about his issue.  The error was due to web order entry and the order was at a stage in processing where the order could not be altered.  Having said that, I have reviewed the correspondence with customer service and found that the...

issue was not handled as well as it could have been.  I will continue to try and reach the customer.  We will be happy to extend a courtesy and send a return label for the order.
Thank you,
[redacted]
Customer Service Manager

Review: I received a gift from a relative that was purchased from BUD K/Cutlery USA through their Amazon webpage. The gift was something that I will not use and I contacted the company requesting an exchange for an item that I will use. The company first refused any service, insisting to only speak to the person who purchased the gift. Now, they will allow me to return the item but only with a refund to the purchaser. I don't want the person to know that I was displeased with the gift and was hoping for a quiet exchange for something that I will use. Bud K Worldwide is refusing to honor their refund/exchange guarantee.Desired Settlement: Exchange the item that I received for another item without the original sender being notified.

Business

Response:

We have been responding to [redacted] through the Amazon account. We will need to be provided with the order number in order to assist with a pre-paid return label. There are other retailers who also sell our products and without an

order number our company can not verify that the purchase was made with

us. Unfortunately, we can not make the transaction without the customer knowing about the return. Amazon will let the customer know about the return as soon as it is received. We will gladly send [redacted] a return label but the customer "her brother in law" will be notified because he is the one who made the purchase. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]4, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I requested an exchange for another item sold by the company.The only option offered was a refund to the gift sender. I don't want the sender to know that I didn't like the gift and I want a quiet exchange without the sender being notified. I am willing and have offered to pay the difference for a more expensive item that would be an acceptable exchange, provided the seller offer in-store credit rather than a refund to the credit card. I will send back the item when they agree to not refund the gift sender. As much as I don't want the item, I don't want the sender to know even more. I don't want to hurt his feelings. ]

Regards,

Business

Response:

Unfortunately, we are unable to process the return without the customer knowing about it. Once we receive the merchandise back we can credit the customers account and then a new product can be ordered. Please provide us with the order number and we will issue a pre-paid label to be sent to you. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is going in circles. Maybe [redacted] needs to refer the matter to a supervisor who can actually resolve the issue.

Regards,

Review: Budk Worldwide, has been advertising a product (CZ M10M Gas Mask) as "protect the face, eyes and respiratory system against chemicals and radioactive and biological warfare agents that are used in the form of gases, vapors, aerosols, etc" (Direct Quote from their Website). When in fact the CZ M10M Gas Mask, provides no such protection against NBC agents. The CZ M10M gas mask was designed only for protection against Riot Control agents such as Tear gas. The filter's for the mask itself are no longer manufactured and have long expired even if still sealed. Budk has been selling a lie to hundreds of people. (false Advertising)Desired Settlement: I would like to see Budk advise its customers that have purchased this product, for the intentions of protecting themselves and their families from NBC threats as advertised, that the CZ M10 mask in fact does not protect the person from Nuclear, Chemical or Biological threats.Budk needs to refund their money and be scrupulous about the advertising in a product. (especiallyproducts that are advertised as being lifesaving or beneficial to one's health)

Business

Response: