Bud K Worldwide

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have dealt with Bud K on several occasions and have always had a positive experience with costumer serviceI also believe that every product that I have purchased from them was of very high quality considering the low prices that I paid for themTherefor if you are looking for a good product at a low price and a first rate costumer service experience then Bud K is the way to goThey even offer a one year membership for $that gets you 10% off your orders for the allotted time which more than pays for its self and you even get a free knife with the deal

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business's response. If you wish, you may update it before sending it.]
Revdex.com:Thank you for your assistanceMay I inquire from the vendor as to how long it will take for me to be able to see the refund on my account?
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I apologize that we are not able to resolve your issue. We are certainly not saying you conducted fraudulent activity. You did, however, file a chargeback which in turn resulted in funds being taken from the company to be refunded to you by your credit card company, which is certainly within your rights as a card holder. By way of policy, your account was marked as such and we are not able to change this information in our system. I do apologize for any inconvenience this may have caused
Thank you,
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Please email me a return label

Mr***,I would like to apologize, for the issue you have had with our companyUnfortunately, we only allow one promotion per orderThis information is listed in the terms and conditions of every offer we send outOur promotions normally only last one dayMr*** once again I
apologize, we will not be able to honor two promotions for one orderThank you,***

Mr***,I apologize, that you are unable to see order W***The order was placed on 07/29/and shipped 07/30/On 09/30/your bank contacted our company and stated you contact your bank and stated that you were not aware of the chargeI will be more than happy to provide you with documents of where your bank has contacted our companyI have tried several times to contact you by phone to provide you with more information on the charge back that was filedPlease contact me at ###-###-#### Ext ***Mr*** our company would love to keep you as a customerThis issue is something that can be resolved quicklyThank you,***

Mr*** contacted us three days after he placed his orderNormally shipping to his state is rather fastOur carriers require us to allow business days before we file an investigationI have spoke with Mr*** and he has requested we send him another itemWe have issued for another
item to be sent out today UPS ground only, as requested by the customerWe have notified UPS that if the lost package is found to return back to our facilityAll issues have been resolved
Thank you,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is going in circlesMaybe *** needs to refer the matter to a supervisor who can actually resolve the issue.
Regards,*** ***

I apologize, for the misunderstanding with our representativesWe only allow one promotion per orderHowever I have issued for the shipping charge of $to be refunded back to your credit cardPlease let me know if you wish to still return the package and once we receive it we will issue a
full refund
Thank you,
***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI was glad to hear from *** as quickly as I did because they do have great products at reasonable pricesShe addressed all of the issues I had with the two customer service people I spoke toNot only were my concerns addressed, she also promised some retraining and put measures in place for my account to keep a repeat of this from happeningService is still more important to me then saving a few dollarsIt is good to know that the company does actually careThank you ***
Regards,
*** ***

Mr. [redacted],At this time as a one time courtesy we will issue a refund for the $6.00 oversize fees. In the future when using a promotion, we will always include terms and conditions to the offer. The offer you applied to your order BKACE2556 also listed the terms and conditions at the bottom...

of the promotion. On the promotion email the terms and condition shows that oversize shipping  fees, international and sales tax do not apply to the order. We have attached a copy of the promotion for you to review.  Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. So Long as they INDEED refund 23.99 for HAT PLUS 9.99 Shipping Im FINE with this and ONCE I see the CREDIT Back in My Account I fully ACCEPT this Response
Regards,
[redacted]

I have researched the issue of the customer receiving our email promotions. The customer had an @charter account that was linked to his @gmail account. We were not supplied with the @charter email address. We have since removed the customer after finding this information out. The customer should no...

longer receive any emails from our company unless he request to subscribe. It is our apologies if this has caused any inconvenience to the complainant as this was not our intention.  
Thank you,
[redacted]

Dear [redacted],Our company has issued a refund of $59.98 back to the credit card used to make the purchase. We apologize, for the issues your have endured with this purchase. Thank you,[redacted]

I apologize, that you didn't receive the item. Please be aware that the terms and conditions states while supply's last. Unfortunately, the item sold out. However, we have issued a $4.99 credit back to your credit card. We will not be able to send a free knife.
 
Thank...

you,[redacted]

Mr. [redacted]I do not want to post information dealing with your bank on the site. I will contact your credit card company and let them fax or mail documents. Mr. [redacted] we will go ahead and place an order for you with free shipping if you would like to contact our company at 1-800-956-1667 for the inconvenience this has caused you. We will sort out the charge back with your credit card holder. Please feel free to contact me at 1-[redacted]Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have been in contact with Mr. [redacted] and we have come to an agreement.  While procedure was followed, as a courtesy for a long time customer, we will reship the package to Mr. [redacted]'s new address.
Thank you,
[redacted]