Bureau Of Medical Economics

Thank you for the opportunity to respond to this complaint. Upon receiving the complaint we contacted our client's office for verification of the debt. Upon their review of the account they have determined that the amount assigned was in error and they have requested that the account be cancelled...

from collections.

We have sent a confirmation letter to the consumer of the account being cancelled. There has been no data transmitted to the consumer's credit profile regarding this account. We apologize for the error and the inconvenience.

Please contact our office if there is any further information needed. Thank you.

Thank you for the opportunity to respond to this complaint. We have no record of the faxed proof of payment on our bmeproofofpayment.com email from 12/3/15 or 12/7/15. However, we did get the multiple emails from this consumer on 2/3/16. We contacted Medical Diagnostic Imaging's billing office on...

2/4/16 to verify that the payment of $79.86 was posted to this patient's account. Unfortunately, they did not have the payment credited. Therefore, the receipt copy from the payment website of Medical Diagnostic Imaging was sent to them so that they can research the matter. In the interim, we have ordered the item deleted from Ms. [redacted] credit record pending our client's research. We trust the payment will be located and, once posted to her account, will be resolved on our end as well.
We have sent a confirmation letter advising Ms. [redacted]hat we have ordered the account deleted from her credit profile in response to this matter. Please let us know if there is any further information needed to address this complaint.
BUREAU OF MEDICAL ECONOMICS

Thank you for the opportunity to respond to Mr. [redacted]'s complaint.

Upon review of the complaint, we have determined that the account was handled inadequately with the inaccuracies referenced by Mr. [redacted]. We appreciate Mr. [redacted] bringing these to our attention.

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We are attaching our on-line deletion order that transmits to the credit reporting agencies ([redacted], Equifax and Transunion) for Mr. [redacted]'s reference.

Per Mr. [redacted]'s request, we agree to issue a refund of $285.80 since the handling of his account did not meet our standards.

Please be advised that we have corrected the problem and apologize for the inconvenience.

I got a bill from them for my son who died last yr. He had ssi so all his bills were covered.

We have submitted our response to this consumer's complaint in the attachment. The consumer has the two accounts assigned to our agency confused with the hospital facility. These accounts are for providers that are completely separate from the hospital bills. Unfortunately, as an agency...

representing the creditor, BME does not have the prerogative to issue complete write offs of debts assigned for collections. We invite the consumer to send us a financial hardship letter explaining his situation so that we can submit his request to our clients for consideration of a discount on his bills.  We have also attached an itemized statement for each account for his records.Thank you.

Thank you for the opportunity to respond to this complaint. Unfortunately, we have no record of receiving the first Revdex.com alert on email for this consumer. We have mailed this consumer the attached itemized statements showing the charges for three dates of service delivered by...

[redacted]l Group, the physicians that are contracted with [redacted] to deliver emergency services in their emergency department. The total amount owed on these three accounts is $1092.60.We have deleted these accounts from the consumer's credit profile in order to allow her an opportunity to receive the requested information and to make payment on these accounts.
Please let us know if there is any further information needed to close this complaint.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.Recently the [redacted] Claims Medical Review Unit
informed [redacted] of an increased use of CPT code [redacted] on claims billed for
emergency room visits.
Many of the [redacted]-identified claims DO NOT fulfill and document the components of the [redacted]
emergency codes being billed. When billing CPT code [redacted], the following information is required:
 A comprehensive history A comprehensive examination Medical decision-making of high complexity
To use CPT code [redacted] for billing, the presenting problem(s) during an emergency room visit are
expected to include the following: medical conditions that are of high severity, are potentially life
threatening, and require the immediate attention of a physician.
Services for constipation, earaches and colds, for example, should not be billed using CPT code [redacted].
Any improper billing trends will be referred to the Office of the Inspector General 

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Their response mentioned attaching copies of the online deletion orders to the credit reporting companies, but it wasn't attached. I need those emailed to me at [redacted].com for review. As agreed, they must include requests to all 3 companies to restore my credit as if BME never existed. I will wait two weeks for the business to perform this action and mail me the check for 285.80; if it does, I will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am attempting to contact premier medical in person to determine an acceptable settlement amount. 

Regards,

Thank you for this opportunity to clarify the above mentioned complaint. We apologize that we didn't respond to the question of what this debt is about. We spoke with the consumer on 4/14/15 and assumed that during that conversation the nature of the bill was understood as the consumer asked us to send a letter confirming that the account would be deleted from the consumer's credit report when paid.Please find enclosed the itemized statement relating to this debt along with the signed Conditions of Admission from the hospital facility where the services were delivered. Item #5 of the Conditions of Admission explains that there will be a separate bill from the Emergency Dept. physicians who are not employees of the hospital. We are also forwarding the original statement from [redacted] for the consumer's reference which shows $1142.00 was assigned to our agency for collections.We trust this information verifies the nature of the charges and look forward to having a resoltuion of this matter.Sincerely,[redacted]Client Services

Dear Sir / Madame:Thank you for the opportunity to respond to the above referenced complaint.Our records indicate that this account was assigned on 5/1/2013 for charges stemming from an 8/2/2012 office visit for [redacted], MD.We have reviewed the account with Dr....

[redacted] office to determine what has occurred on this account. According to their records, there were no documents received at their office from this consumer disputing the balance on the account.Dr. [redacted] office confirmed that there was a Preventative Care Age 65+ exam conducted. We've attached the itemized statement of the charges for the consumer's records. Dr. [redacted] office will gladly provide this consumer with the medical notes regarding this visit upon the consumer's request and signed release.Medicare will deny Well Woman visits if there are multiple claims within the same year. Therefore, it is possible this consumer had a visit with her primary care physician or another specialist that qualified for this charge that exceeded their benefit terms. The consumer could contact Medicare for an explanation.As the consumer states that she wants no further contact regarding this account, we have restricted any further communication on this matter.Please advise us if there is any further information necessary to close this complaint. Thank you.

Thank you for the opportunity to respond to this complaint. Our records indicate that this consumer's account was assigned to our agency for collection by [redacted] for services delivered on 8/19/2012 in the amount of $367.00 for patient [redacted] on...

11/6/2013.Our notices were mailed to [redacted], Maricopa, AZ 85138 on 11/7/2013, 12/26/2013, and 1/23/2014. A message was also left on the residential line on 11/14/2013.On 2/5/2014, our agency's data was transmitted to the credit reporting agencies which accurately listed the $367.00 debt on the consumer's credit record. The transmission of data to credit reporting agencies from our agency is a system function and occurs once after 90 days have lapsed from the date of assignment.We have not heard of a listing being duplicated 6 times before. We've investigated our file and only found the account listed once on the download from February 5, 2014. However, there may be an error on the part of the credit bureaus. Without documentation from the consumer, we are unable to determine which credit bureau has made the error or in fact if there is an error.The consumer contacted our agency this morning and paid the account with a check-by-phone transaction. When the transaction clears, we will order the account deleted from the consumer's credit report. We trust this deletion order will resolve the issue.  We will send verification of our deletion order to the consumer when the account balance is cleared. It appears this issue is resolved.

Thank you for the opportunity to review and respond to this complaint. This consumer's account was assigned to the agency on 11/06/2013. We contacted our client regarding the circumstances surrounding the assignment of the balance. They have advised us that the account should be cancelled. The...

consumer's account is now cancelled and the balance is zero. Since the account hasn't been reported to the consumer's credit profile, there has been no effect on his credit We apologize for the inconvenience our involvement has created for Mr. [redacted]. A confirmation of the cancellation of this account has been sent to him. Thank you.

Thank you for the opportunity to respond to the above referenced complaint. We have reviewed both the complaint and our records and would like to indicate the following:1.   Our telephone  number  is indeed [redacted] and has been for many years. We receive hundreds of...

calls every day at this telephone number and can't really respond to the consumer's claim that our telephone number on the website is incorrect as we have checked it and it is correct. Perhaps the digits were transposed when dialed which may cause another individual to receive calls intended for our company but we cannot account  for errors. Just as the account number referenced in the complaint had an extra 8 entered onto it,a person dialing a telephone number could very well make an error in dialing a 10 digit telephone number.2. It is not surprising that [redacted] had never heard of Bureau of Medical Economics nor any payments to our agency from this consumer because this bill is not associated with the hospital's facility billing office. This bill is for physicians that are contracted to deliver emergency care at [redacted] and is a separate company just as the radiology  and pathology groups delivering services at the hospital are separate companies and employ  their own billing and collection personnel.  The consumer's payments were received and credited  to her account. We have included an itemization of the credits to her account in this response.3.   We received an email through our website that was somewhat  confusing from a [redacted] on September 101h 2014. We have included a copy of the email to this reply for reference. A telephone number of [redacted]  was given with instructions to call immediately. We have no account in our system for [redacted] so the email was given to an agent to call the numberto see how we could be of help. We contacted [redacted] at that number. She confirmed  that her daughter was [redacted] and stated that our telephone number  on the website was incorrect  and that we needed to do something to correct it. She said that an "Oriental woman was getting calls all week long" that were meant for us. She stated that  we were a fraudulent company and that she ([redacted]) had called [redacted] about us and that they had never heard of us and that they had never received the money her daughter  had paid us. Because of strict Federal FDCPA and HIPAA statutes, our agent explained that we needed [redacted]'s permission to speak with  her ([redacted]) about the situation. [redacted] stated that she had filed a  complaint  with the [redacted] and the [redacted] on our company and contended  that we knew that our company was a fraud. We really couldn't give [redacted] any information because of the above stated regulations.4.   The next day, 9/11/14,our office did receive a call from [redacted] at our office [redacted] who advised us that we had her permission to speak with her mother, [redacted]. It seems apparent that our telephone number  worked for [redacted] on that date.5.   Our agent called [redacted] at [redacted] and left a message for a return call. There has been no return  call to date.6.   The reason that our calls show [redacted] when they are received is, again, to address regulations concerning consumer privacy should a third  party be observing the Caller ID. When an agent from our office contacts a consumer  we have protocol for assuring that we have identified the correct party prior to sharing any information regarding a debt.We trust the above explanations  will help with any misunderstanding existing on this matter. Please let us know if there is any further  way we may be of assistance.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have already had the item in question on my credit bureau deleted. This company made an error and re-reported it after it was paid. They are refusing to correct erroneous information from my credit reports with all three bureaus. Their answer to Revdex.com is misleading and false as they have not read the original complaint.Regards,

Thank you for the opportunity to respond to this complaint. Our records indicate that this account was resolved on 5/21/15 when our provider client verified with our agency that the account was to be cancelled due to the fact that the consumer's 2ndry insurance payer denied the claim as being past...

the timely filing limit. Account cancellations automatically delete the account from all 3 credit bureaus.Our agency send a credit bureau deletion confirmation letter to the consumer on 5/21/15 and the deletion order was transmitted to the credit bureaus on 6/2/15. As with most collection agencies, our data is transmitted to the credit reporting agencies at the close of each month. although each credit bureau agency has their own process for account deletions, it would seem likely that the consumer's listing has already been deleted. If not, the consumer can contact the credit bureau that still has the item listed and forward our deletion letter to them for resolution.Per the consumer's request in this complaint, we have sent a 2nd credit bureau deletion confirmation today to [redacted]. If, for some reason, this address is incorrect, we ask that the consumer contact our office at ###-###-#### to supply us with an update on her address. Please let us know if there is any further information needed to resolve this complaint. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Thank you for your help in getting this matter resolved!!!

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They never received a response because they were sending the the correspondence to a address I never lived at. I provide correct address after seeing on my credit report. I never received an itemized bill for the service they say they provide just placed on my credit report and now holding me to pay without ever seeing a bill. They sent the the bills to a Pecos road address I have never lived or provided to anyone. Now the account is a negative mark on my report because they failed to notify me. I provided them with a vaid address the still only sent me a letter saying they willl delete if I pay however I still have no idea specifically what I am being charged for or paying. Sorta like we put it on your report now pay us this amount, dont worry about what its for just pay us.

Regards,

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.My complaint was that I could not reach them at their number listed. It rang at a ladies house who said she gets at least one call a week. When I contacted the Hospital billing department for my balance due, I was told it was the same and they have never heard of this company.  I went to their website and sent an email for someone to contact me.  When they did their number came up with on the area code [redacted].  When I told her about the wrong phone number she shuffled it off.  I later tried the phone number and it worked, so maybe everyone is dialing it incorrectly at times.  I came to find out that the bill they were collecting was not from the Hospital, but the ER Dr. who never did contact me about owing them anything.  So I guess this is a legitimate company.

Regards,[redacted]

Thank you for the opportunity to respond to this consumer's complaint. It appears that this issue has now been resolved. Our system notes indicate that Mr. [redacted] made his final payment on 2/7/14 bringing his account balance to zero. His account was previously listed on his credit record since the...

account was assigned to our agency on 8/12/13. The agency reported the account accurately as being paid in full at the close of February to his credit record.We have no notes of an agreement that the account was to be suspended from reporting from credit reporting prior to receiving payments on the account. The payments on the account were made via our on-line payment and those were of varying amounts, specifically $33.33 on 10/3/13, $$75.00 on 11/5/13, $75.00 on 12/31/13 and $150.00 on 2/7/14. Mr. [redacted] called our office on 2/10/14 stating that the account was on his credit report (it had been initially listed on his credit report in December 2013). He stated that he had an agreement that the account would be deleted when the account was paid. Although we had no note to that effect, the agent agreed to order the item deleted. The agency's data is transmitted after the close of each month's business transactions so the download transmits to all 3 credit reporting agencies during the first days of the following month.The item was ordered to be deleted by the agent on 2/10/14 but there was a delay in the processing of that order in our office causing the order to miss the download at the end of February. The deletion order was eventually downloaded to the credit bureaus at the close of March's business. The deletion order transmitted on 4/4/14 to all credit agencies involved.  The item should have been deleted from Mr. [redacted]'s credit record within a few days. If this item is still showing on Mr. [redacted]'s credit record, Mr. [redacted] file a dispute on-line with the credit reporting agency still showing the item and the listing agency will correct their error as they will confirm with our agency that we have ordered the deletion. Please let us know if there is any further information we [redacted] provide in order close this complaint file.