Bureau Of Medical Economics

I apologize for the delay in the response. Unfortunately, I was away from the office when the message that our response did not satisfy the consumer's complaint. Although we understand how healthcare is expensive and many struggle with their obligations when events happen that find us in an emergency, the debt is not ours to forgive or to write off. Unfortunately, the consumer has not taken our advice to send in a written request for a financial hardship discount with a description of his situation. This may have resolved his complaint.
What we will do at this point is delete these two accounts from the consumer's credit profile to enable us to have our client providers further review the additional claims provided here regarding the services he received that were not included in the initial complaint.
Emergency physicians at the hospital are obligated to treat patients, especially if they are unconscious, in order to access their condition and recommend any further follow up with their doctor. Regarding the $34.00, because the service was in 2013, the CMS coding has changed and the billing software did not the entry in order to put in the description. We will send a corrected statement that shows the description of the item to the consumer. 
Upon our clients' review, if their position stands, we will contact the consumer to advise him. Otherwise, the accounts will remain deleted from his credit record.
We trust we have addressed this consumer's concerns to the best conclusion within our scope of authority. Thank you.
BUREAU OF MEDICAL ECONOMICS

Thank you for the opportunity to respond to this complaint. Our records indicate that 4 notices and 3 voicemail messages were made on this account for dates of service from June 2009. We contacted our client today regarding an itemization of charges to be mailed to the consumer, however, the...

account was billed on an old billing system and it is currently down. Therefore, we have been authorized to cancel the balance and delete the account information from the consumer's credit record. We have informed Mr. [redacted] that the account is being cancelled and have mailed a confirmation letter to be mailed to him at the new address given on this complaint. This account has been resolved with the consumer. Thank you

Thank you for the opportunity to respond to the above referenced complaint. Our recordsshow that this account was assigned on 7/7/2014 for services by [redacted]. We hadn't received any responses to our four notices nor any mail return from the [redacted].On 4/14/15, we received a...

call from the consumer. We were asked if we would delete the account from the credit record if the account is paid. We sent a letter confirming that we agree to delete the account from the consumer's credit profile when the account is paid.A copy of the confirmation letter is attached. This matter seems to be resolved per the consumer's request. Please let us know if there is any further information needed to resolve this case

Hello again. We checked with all 3 credit bureaus regarding this consumer's complaint. Our system electronically transmits data at the end of each month. I've attached our system screen on this account showing that the deletion order (code = DA 0.00) was sent on 12/1/14 to [redacted], and [redacted]. We had our IT department check with the 3 credit bureaus to confirm that they had gotten the transmission. [redacted] and [redacted] confirmed that this account was deleted with our order. [redacted] had an error on their end in that they listed a different charge date on this account than our system reflects. This caused the order to delete to not take effect. After our discussion with [redacted], we were instructed to send a deletion order manually. the deletion order draft is also attached to this response. According to [redacted], it may take 72 hours for them to remove this account. We apologize for the inconvenience to the consumer that [redacted]'s erroneous data caused. There was never a refusal on our part to correct the erroneous listing, we just didn't have a way to determine the error from our end. We hope this problem is now resolved. If there are any further difficulties, please contact me directly at ###-###-####.Sincerely,[redacted]

Thank you for the opportunity to respond to this complaint. Our records show that there are two accounts in the agency for this consumer for [redacted] (file #[redacted] for  $165.00 & file #[redacted] for $151.00). Both accounts have been cancelled due to a...

Chapter 7 bankruptcy. The filing date is 6/28/2010 and the case was discharged on 10/12/2010. These two files are the only accounts in our system associated with this consumer's name. We have sent a confirmation letter to the consumer today regarding these cancellations. His accounts both show a zero balance. If this complaint is regarding any other accounts, we would need to have additional information in order to locate the consumer's account.It appears as if the necessary action has already been taken to delete the accounts from the consumer's credit record.Please contact us at [redacted] for any additional assistance. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. 
I am very much satisfied.  This collection agency has already deleted this negative account from Experian credit bureau, and Bureau of Medical Economics has faxed over a letter stating the fact that the collection agency will delete this negative item from all credit bureaus the collection agency will work with [redacted] to contact [redacted]'s medical insurance company to get this bill paid of $269,  [redacted] is aware as well as the collection agency that this process may take 30 to 60 days.  [redacted] is extremely satisified with the Collection agency response and the Director of the Collection Agency, Cyndee was outstanding.  [redacted] is extremely grateful to this collection they were excellent no complaints at all.  Thank you very much.

Regards,

Thank you for the opportunity to respond to this complaint. We have reviewed the account and are reporting thefollowing.This account was assigned to our agency on 8/31/2009. The services were delivered by Medical Diagnostic Imaging Group at [redacted] on 4/18/2009. We have attached an...

itemization of charges for the consumer in order to verify this debt.Our first notice was returned In the mail by the USPS with a forwarding address of [redacted].  Subsequent notices were mailed to the [redacted] address with no return mail. No response was made to our notices nor voicemall messages.The first communication with this consumer was on March 181h 2015. The consumer left a message to call [redacted] An agent from the agency called that number back at 10:14AM the same day and left a message for a return call. We have no record of a response to our call.On March 10,20!S, we received a dispute through E-Oscar (web-link to all 3 credit reporting agencies). The consumer stated 11Provlde or confirm complete 10. This collection does not belong to me. I do not live in [redacted] or [redacted]. I have not done business with Medical  Diagnostic Imaging Group, Advanced Radiology Heatthcare, Focused Imaging of AZ or Vascular and lnterventional  Physicians.Per federal statute, a debt collector has 30 days to respond to a dispute. The account was scheduled for debt verification when we received this complaint. On April!,201S,we received a similar dispute through E-Oscar. We are fulfilling our obligation of responding to these disputes with the enclosed itemized statement of charges.This debt is not a situation of being past statute. The [redacted] Statute of limitations would lapse on April 18th 2015, however, when an account is listed on the credit report, there is another statute of limitation of 7 years from the listing date which,In this case,would be 12/2/2015.Please be advised that we have ordered  the item deleted from the consumer's credit profile in consideration that the itemwould be scheduled to delete as past statute in December.We trust this deletion resolves this consumer's dispute. Please let us know If there is any further information needed toresolve this complaint.

Review: I received notice for collection on a billing that was erroneous billed under my name. Incidentally, I dealt with this issue back in May 2013 and my insurance provider, [redacted], investigated and found that the person lives in [redacted] - I do not live in ** - I live in [redacted]!! Furthermore, [redacted] sent notice to [redacted] stating that their billing was in error. When I explained these facts to [redacted] at BME he rudely told me I would have to go through the same steps AGAIN and prove that this billing is not legit. I am so sick and tired of these "VERY RUDE AND ARGUMENTATIVE" collectors - WHY DON'T THEY DO THEIR JOB AND CALL THEIR CLIENT ABOUT THE DISPUTE?? This is NOT my fault, it is the fault of [redacted] who did not check the credentials of this individual. If they had checked this lady's ID, they would have found out this lady was NEVER in the military, NOR IS SHE RETIRED FROM THE UNITED STATES AIR FORCE - WHICH I AM!!Desired Settlement: BME needs to contact [redacted] Emergency regarding this dispute and ask them about a notice received from my insurance provider [redacted] Then I would like an apology from [redacted] (BME) regarding his rudeness to me and very argumentative approach when I was not the one at fault. I have done my part with [redacted] - now BME needs to do their part in a professional and efficient manner and stop being lazy and immature!

Thank in advance Revdex.com

Business

Response:

Thank you for the opportunity to respond to this complaint. BME received the referenced account on 9/17/13 from [redacted] billing office. On 9/23/13, we received a call from Ms. [redacted]. Ms. [redacted] explained that this account wasn't hers. She also explained that [redacted] had sent a letter to the billing office prior to the account being assigned to collections stating that the wrong person was assigned to the account.

Without documentation of any sort we were not able to resolve this issue. Ms. [redacted] was asked to forward to BME any documentation relating to this error, however we haven't received any substantiating documentation.

We contacted the billing office regarding this complaint. Their records show that Ms. [redacted] contacted their office on 9/25/13 stating that there was an error on her account. There was no documentation received at the billing office directly on this problem. The billing office subsequently contacted [redacted] (facility where services were rendered) for an update on the demographics on this account.

[redacted] confirmed that they had cancelled their portion of the services for wrong ID. Our office received word yesterday from the billing office that the account is to be cancelled.

There has been no account data transmitted to Ms. [redacted]'s credit profile relating to this account and we have canceleed the account from the agency. We are sending confirmation of this cancellation to Ms. [redacted] today.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for resolving this matter. Moving forward, it would be nice if BME was not so rude to people! Much improvement is needed on its customer service practices.

Review: I'm receiving harassing letters from The Bureau of Medical Economics. File# [redacted]. The balance due $171.60 was appealed by my health care provider [redacted]. All information concerning this matter was sent to [redacted]. and The Bureau of Medical Economics. The information was sent from [redacted] and myself. It is obvious that Bureau of Medical Economics; which is a collection agency is trying to collect money for a bill for a matter that has been resolved.Desired Settlement: Erase the damage that they put on my credit report

Business

Response:

Thank you for the opportunity to respond to this complaint. This account was assigned to collections on 1/16/15 for the amount of $171.60 still open on the account for services by [redacted]. We did hear from this consumer on 2/2/15 in which he stated that he had an appeal sent to [redacted] regarding the charges. The acknowledgement letter from [redacted] submitted is for another provider, [redacted], not for the bill for [redacted]. We don't have any further information on file regarding this account. Three messages were left on voicemail to have the consumer call us to give an update on a resolution with his insurance. We didn't receive a response to these messages. On 4/16/15, the telephone number on record was disconnected. We have updated our records to reflect the current phone number for this consumer as listed on the complaint.Contrary to the consumer's complaint, this account hasn't been resolved. The acknowledgement from [redacted] of the appeal doesn't apply to this account and if it did, there is no indication that [redacted] reconsidered and paid the balance due to the appeal after almost 4 months.We have not listed this account on the consumer's credit record due to his appeal but we do need to hear from the consumer promptly regarding any response from [redacted]. We encourage Mr. [redacted] to give our office a call at ###-###-#### in order to resolve this account.Please let us know if there is any additional information needed to resolve this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] has not close the case yet. The case involves [redacted] and other parties and businesses in which it created the situation. The situation is the EMT/paramedic that was on the scene did a improper procedure. The improper procedure cause mis diagnosis. He felt emergency transportation to the hospital was needed. I was alert and aware of everything that was going on. [redacted] is sending me another letter and I will forward a copy to Revdex.com and the other parties and businesses involved.

Regards,

Business

Response:

As stated in our last response, this account is on hold pending [redacted]'s reconsideration of the claim. There has been no data transmitted to the consumer's credit profile. Please let us know when you hear from [redacted]. Thank you.

Review: I received a bill from a company named the Bureau of Medical Economics dated February 12, 2015 informing me of a collection amount due of $213.32. On February 21, 2015, I made a payment on the website www.bmecollect.com of $213.32 plus a "convenience fee" of $4.95; the total payment was $218.27. The website required a BME account number, as well as my full name and address in order to process the payment; I paid using my debit card. I received a confirmation email the same day stating my payment was being processed, including a confirmation number. The payment was withdrawn from my checking account on February 23, 2015, and the transaction was labeled by my credit union (Keypoint Credit Union) as "Point Of Sale Withdrawal / BUREAU OF MED ECON [redacted]".

A few days later, I received a call from the Bureau of Medical Economics; I unfortunately do not have the name of the woman I spoke with, but she informed me that my payment should have gone to the Bureau of Medical Economics in [redacted], based out of [redacted], and that they were going to refund my payment because I do not have an account with them. I was under the impression at the time that these were two divisions of the same company. After roughly three weeks, I checked on the refund to see that no funds had been returned to my account, so on March 11, 2015, I called the (Arizona) Bureau of Medical Economics and spoke with a series of representatives, one who was named Anaya, and finally the Senior Collections Manager, [redacted]. I was informed that because I do not have an account with them, they cannot look up my transaction by my confirmation number, name, social security number or address, and therefore cannot refund the $218.27. The entire communication was unprofessionally dismissive, and each time I was transferred, it was done so without explanation. I informed [redacted] that it was absolutely unacceptable for them to even suggest that they could not refund my payment, especially when I had a confirmation number for the transaction, because the funds should not have been in their hands in the first place. The erroneous payment is, of course, my mistake, but that does not mean that they are entitled to retain a payment that is not owed to the company. It does not make sense that they would reach out to me to extend a refund, fail to do so, and then deny any ability to do so at all.

I requested to speak to [redacted]'s supervisor, or someone who could help me, and she informed me that she was the end of the line. I did not hear back from [redacted] or anyone else at the Bureau of Medical Economics today, March 12, 2015, so at 4:21 p.m. I called back and was transferred to [redacted]'s voicemail; I left a message relaying the conversations from March 11, and stated that it is unacceptable that they are refusing to honor the refund, and that it is absurd that they cannot retrieve my payment information from a confirmation number. I then called the ([redacted]) Bureau of Medical Economics, and cleared with them that I will be paying my debt as soon as I receive my refund, and Ulga, the woman I spoke with, informed me that the companies are not divisions of a larger corporation, but entirely unrelated companies with exactly the same name.Desired Settlement: I request that my payment, including the "convenience fee" to total $218.27, be refunded to my account promptly. If this occurs, I would consider the issue resolved.

I would also like to suggest that one or both of these companies change their names, include a disclaimer on their payment site warning consumers to double check that they are making the payment to the appropriate company, and/or implement a payment system that does not allow one to make a payment unless the account number and identity of the account holder matches to an account in their system(s). Again, while the initial mistake was mine, the system should not have allowed a payment on a non-existent account in the first place.

Business

Response:

Thank you for the opportunity to respond to this complaint. This consumer's transaction was reversed and credited to the consumer's credit card account on March 13, 2015. We apologize for any perceived delay. There are several time lapses involved when on-line credit card payments are made. First there is the time lapse between our payment processing company taking in the transaction data and the funds being deposited into the agency's bank account. Then there is a time lapse between receiving the transaction information from our bank's deposit and our posting department getting the information to post to accounts. Because the consumer made an error in sending the payment, and there was no account in our system to reference, the call to our call center was not a usual situation and we apologize that the agents were not sure how to help.Please let us know if there is any further information necessary to resolve this complaint. Thank you.Tell us why here...

Review: I was treated at [redacted] Emergency Room in 2012 ([redacted]), and received a bill from [redacted]. Apparently my medical insurance was not billed properly, and was later advised the problem had been resolved, and my balance was clear. In January 2014, I received a call from a representative of the Bureau of Medical Economics stating I had an unresolved balance of $118 that needed to be cleared immediately to avoid a derogatory notification being sent to the Credit Reporting Agencies, and to avoid further legal collection efforts. I asked him to clarify what the charges were for, and he could only tell me it was for [redacted] but not the dates of service, or when the account first became delinquent. He advised that I pay the $118 and dispute with [redacted] and my insurance carrier to avoid further collection efforts and a negative credit history. I paid the $118 plus a "convenience fee" and an "administrative fee." Recently I pulled a credit report as I am purchasing a home. I was appalled to see that the Bureau of Medical Economics posted a derogatory file, notated as "Paid" in my credit report. Today they phoned me in response to a letter I faxed to them. The representative was very rude, stating that they had reported accurately, and also stating that no one called me in January 2014, basically stating I was lying. I have filed a complaint with the [redacted] for unscrupulous collection tactics.Desired Settlement: Deletion of negative disclosure to Credit Reporting Agencies.

Business

Response:

Thank you for the opportunity to respond to this consumer's complaint. It appears that this issue has been resolved per the consumer's requested settlement on 3/28/14 with confirmation sent to [redacted] mailed on 4/1/14. The balance of $118.00 in question was owed due to [redacted] health insurance's assignment of the amount to her yearly deductible. [redacted] paid her balance on January 15, 2014 as stated and her credit report reflected correctly that the account was paid in full.The convenience fee charged on her on-line payment was an option she had chosen as our on-line payment site does state that a check or money order can be mailed to avoid the fee. Upon receiving [redacted] dispute via the Consumer's Financial Protection Bureau, our agency deleted the item from her credit bureau report pending resolution.Please advise us if there is any further information needed in order to close this complaint.

Review: I had an outstanding invoice from Medical Diagnostics from an ER visit for my son on 05/24/15 tat I had never received. It was sent to BME and they sent me a collections notice. I did some further research and PAID my outstanding balance of $79.86 to Medical Diagnostics through my [redacted] account online on OCTOBER 29, 2015. I emailed PROOF of payment per BME's request to [email protected] TWICE (12/03/2015 and 12/7/15 along with 9 times this morning 02/03/16).. They still sent my file to collections and now it has been reported to all collections agencies and my credit score has dropped.Desired Settlement: I want this removed from my credit report with no negative effects and I would like a written letter and email stating that this issue was resolved and PAID in FULL on OCTOBER 29, 2015.

Business

Response:

Thank you for the opportunity to respond to this complaint. We have no record of the faxed proof of payment on our bmeproofofpayment.com email from 12/3/15 or 12/7/15. However, we did get the multiple emails from this consumer on 2/3/16. We contacted Medical Diagnostic Imaging's billing office on 2/4/16 to verify that the payment of $79.86 was posted to this patient's account. Unfortunately, they did not have the payment credited. Therefore, the receipt copy from the payment website of Medical Diagnostic Imaging was sent to them so that they can research the matter. In the interim, we have ordered the item deleted from Ms. [redacted] credit record pending our client's research. We trust the payment will be located and, once posted to her account, will be resolved on our end as well.We have sent a confirmation letter advising Ms. [redacted]hat we have ordered the account deleted from her credit profile in response to this matter. Please let us know if there is any further information needed to address this complaint. BUREAU OF MEDICAL ECONOMICS

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: It would seem that I was sent to this company for collections back in 2009, but have not received any mail/notices from them. Went to apply for an auto loan and was told this $474 bill was in collections and needed to resolve it before moving forward on the loan. So, I contact the company via email and was told that they could not locate any information using my information as their system was case sensitive; but, they wanted me to call them anyway. I have tried several times to communicate via email, as I am not spending time on the phone to resolve an issue I an not even sure is mine, but to no avail. This bill is past the statute of limitation for them to sue and would reach the 7 year limit for credit purposes next year, but I would like it removed before then.Desired Settlement: I want this bill removed from my Equifax credit report.

Business

Response:

Thank you for the opportunity to respond to this complaint. Our records indicate that 4 notices and 3 voicemail messages were made on this account for dates of service from June 2009. We contacted our client today regarding an itemization of charges to be mailed to the consumer, however, the account was billed on an old billing system and it is currently down. Therefore, we have been authorized to cancel the balance and delete the account information from the consumer's credit record. We have informed Mr. [redacted] that the account is being cancelled and have mailed a confirmation letter to be mailed to him at the new address given on this complaint. This account has been resolved with the consumer. Thank you

Review: Having issues removing a medical debt from my credit report. Back in April 2011, I had minor sugery, at the time I was unemployed and was 100% covered by [redacted]. Did not think much about it until November 2014 when my wife and I decided to get a house. I noticed I had 2 open negative accounts on my credit report. One for $2,000 & another for $121 from the collection agency Medical Bureau of Economics.

After researching this information I found out from [redacted] that they denied payment to the original owners of the debt. Pathology Specialist of AZ , because they put the wrong account number. Well instead of reading it they started billing me.

[redacted] sent them (Pathology Specialist)letter on my behalf on March 18th requesting them to contact them regarding the bill.

I constantly checked in with Bureau of Medical Economics and the acknowledged of receiving it but stated they have 90 day to get on it.

Well 90 days have passed and I again contacted them. They said I am responsible for the debt because [redacted] sent them at letter on May 17th stating I was responsible because I misled [redacted]. I asked for a copy of that letter but was denied.

So I called [redacted] and they said they did not have a record of sending that to them during the month of May but they did confirm of sending a document to them like that. I then asked what I was being dishonest about they said I was covered by an insurance company called Pacific Care. I told them I had not been with them since 2007.

They confirmed and appoligized. I asked them to write me another letter to refute the previous letter. They sent it stating that I was not covered by another insurance and was 100% covered by [redacted]. They still state that because I signed a letter stating if I give false info I am responsible. Well I never did and [redacted] confirmed it.

They still will not remove it and will not take my calls. All for $121.Desired Settlement: Remove debt from my credit report

Business

Response:

Thank you for the opportunity to respond to this complaint. Our records indicate that this account was assigned to our office on 12/2/2013 for a date of service of 5/25/2011. Our notice was returned by [redacted] due to "No Mail Receptacle". We attempted to contact the consumer several times via telephone but the number stated "Not Accepting Calls at this Time". Over 2 years after the account was assigned, we received notice of [redacted] eligibility but the information was received many months past the timely filing limitations required for [redacted] claims. Our client's records indicate that the insurance presented on the date of service was PHS Indian Health Service but the claim submitted to them was denied. The consumer has paid his account today and the account is resolved. We have ordered the item deleted from the consumer's credit report. Please let us know if there is additional information needed to close this complaint. Thank you.

Review: I have received two letters from this company for a "charge" that is not billable per my insurance. Upon receipt of the first letter from them, I provided the "EOB" from [redacted] that specifically states I am not responsible for the amount they are trying to collect. The EOB was successfully faxed to their office on 11/19/2013 yet I got another letter from them on 12/26/2013.Desired Settlement: I need them to update their records and refrain from sending me any more communications regarding this closed issue.

Business

Response:

Thank you for the opportunity to respond to this complaint. Upon receiving the complaint we contacted our client's office for verification of the debt. Upon their review of the account they have determined that the amount assigned was in error and they have requested that the account be cancelled from collections.

We have sent a confirmation letter to the consumer of the account being cancelled. There has been no data transmitted to the consumer's credit profile regarding this account. We apologize for the error and the inconvenience.

Please contact our office if there is any further information needed. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Thank you for your help in getting this matter resolved!!!

Regards,

Review: Bureau of Medical Economics Log

(acct # [redacted] ###-###-####)

October 2012

I received a letter of soft collection from Bureau of Medical Economics (BME) regarding my outstanding bill with Scottsdale Emergency Services for $707.00, for services rendered in April 2012. It clearly stated that if I wanted to avoid a delinquency on my credit report I needed to either dispute the charge or call them to make arrangements to pay. I called the number provided and spoke to [redacted], who gave me her direct number and became my account representative after that point. We made a verbal agreement consistent with what the letter stated; that if I paid a minimum of $50 per month before the 20th of each month that the account would never be on my credit report. I proceeded to pay that amount every month on time, for which I have confirmations and bank statements as proof.

4-23-13

Although I had already made my payment for April 2013, bringing my remaining balance to $357, I mysteriously received a letter from BME reminding me that I needed to make my April payment before the agreed deadline, and showed my remaining balance as $407 instead of the actual amount.

I called them to straighten out the mistake, and found that [redacted] had left the company, and [redacted] was now handling my account. She quickly transferred me to a Mgr. named [redacted], who then offered me a “settlement” amount of approximately $286 to pay off the account and have it deleted from my credit report. I immediately responded that it should not BE on my report because I had made my payments, and that’s when he informed me it had actually just been labeled delinquent and placed on my credit report, even though I was assured at the onset that it wouldn’t happen if I made my payments. I have documentation that all of my payments were made perfectly. I looked at my credit report that night and found he wasn’t bluffing.

In retrospect, clearly the letter wasn’t a mistake at all. It was merely a sneaky, unethical way to get me to pay off earlier than I would have with my monthly payments. They sent me that letter in order to bait me into calling them, so they could inform me out of the blue that it was now on my credit, which would in turn force me to pay it off immediately to remove the negative hit from my report. I was forced to borrow from friends and family to make that happen, which infuriated me.

4-29-13

I called [redacted] to submit the $286 settlement [redacted] offered me. She promised me that it would make the $357 balance paid in full, and also promised me a Deletion Letter confirming the removal of the account from my credit report. Since I no longer trusted them, I requested a letter ahead of time promising in writing that the Deletion would be done after I paid the settlement, and she refused. The only way she would make it happen was if I took their word that it would be removed after I paid, although they had already gone back on their word about putting it on my report in the first place.

5-3-13

I received the letter of deletion, confirming that the account was satisfied in full and that they had requested that it be deleted from my credit profile.

6-25-13

I checked my [redacted] credit report to not only find that the BME account hadn’t been deleted from my credit, but that the amount was now the $71; the exact amount they offered to reduce from the total for the settlement, and had been listed as seriously past due status/assigned to attorney. I immediately called [redacted] and she claimed that it must have been a mistake on the credit reporting agency’s part. I asked her how on Earth the credit reporting agency could possibly know it was $71 instead of the previous $357 if they hadn’t reported it that way to them. She put me on hold, and came back admitting that it was their mistake. I demanded it be deleted immediately and she promised it would be within a few days. I don’t believe for a second that was a mistake; I believe it was a purposeful act of spite and malice to avenge the harsh tone I used after I learned how unethically I was being treated.

12-15-13

Upon randomly checking my [redacted] credit report I found the BME account had STILL never been deleted and still showed last updated as 5-1-13; the exact same day the remaining balance was changed to $71 instead of being deleted in the first place.Desired Settlement: I want the account FINALLY deleted from my credit, I want a letter sent from Bureau of Medical Economics to all 3 credit-reporting companies explaining their so-called "mistake" and containing whatever dialogue or request is required to restore my credit score back to what it would be if the BME account was NEVER placed on my reports, as if it never happened. I also want a check for the $286 I had to borrow from my friends and family that they unethically forced me to pay, for my time spent trying to fix this problem and for having to unnecessarily spend 8 months with bad credit.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted]'s complaint.

Upon review of the complaint, we have determined that the account was handled inadequately with the inaccuracies referenced by Mr. [redacted]. We appreciate Mr. [redacted] bringing these to our attention.

We are attaching our on-line deletion order that transmits to the credit reporting agencies ([redacted], Equifax and Transunion) for Mr. [redacted]'s reference.

Per Mr. [redacted]'s request, we agree to issue a refund of $285.80 since the handling of his account did not meet our standards.

Please be advised that we have corrected the problem and apologize for the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Their response mentioned attaching copies of the online deletion orders to the credit reporting companies, but it wasn't attached. I need those emailed to me at [redacted].com for review. As agreed, they must include requests to all 3 companies to restore my credit as if BME never existed. I will wait two weeks for the business to perform this action and mail me the check for 285.80; if it does, I will consider this complaint resolved.

Regards,

Review: I letter back in Jan 2015 in regards to a medical bill that had not been paid by the insurance agency. I called the number listed and they gave me the collection rep. I was totally unaware in regards to this bill because everything had been paid (co-pay) to the hospital. The rep told me they had the incorrect address on file because the date of service was 04/2014 and I was never notified so the account would be deleted because of no notification and they were unable to put it on my credit. I initially got a hold of the medical professional service so they could bill the insurance and they have billed them properly. The account has been written off by the agency but instead of them sending me a deletion notice they keep send me a judgment satisfaction notice. The rep [redacted] told me it would be deleted because it was the incorrect address and billed in error. All three of the supervisor I have spoke with keep giving me the run around and I would like this resolved promptly.Desired Settlement: I would like the letter in writing that it will be removed from my credit have it actually removed from my credit.

Business

Response:

Thank you for the opportunity to respond to this complaint. Our records indicate that this account was resolved on 5/21/15 when our provider client verified with our agency that the account was to be cancelled due to the fact that the consumer's 2ndry insurance payer denied the claim as being past the timely filing limit. Account cancellations automatically delete the account from all 3 credit bureaus.Our agency send a credit bureau deletion confirmation letter to the consumer on 5/21/15 and the deletion order was transmitted to the credit bureaus on 6/2/15. As with most collection agencies, our data is transmitted to the credit reporting agencies at the close of each month. although each credit bureau agency has their own process for account deletions, it would seem likely that the consumer's listing has already been deleted. If not, the consumer can contact the credit bureau that still has the item listed and forward our deletion letter to them for resolution.Per the consumer's request in this complaint, we have sent a 2nd credit bureau deletion confirmation today to [redacted]. If, for some reason, this address is incorrect, we ask that the consumer contact our office at ###-###-#### to supply us with an update on her address. Please let us know if there is any further information needed to resolve this complaint. Thank you.

I have an account with them.. I have requested an itemized statement several times.. also my insurance at the time should of paid this.. I have tried to get this fixed and to no avail... they sent me a ltr showing what is owed not the itemized statement I had requested... once again not sure why my insurance didn't pay this.. they would not even review it for me or check

I had two outstanding bills with this collection agency, each for $259.00. One had shown up on my credit report and was negatively impacting my credit score. I called on 5/16/2014 to make a payment of $207.20, which we agreed upon to settl the debt. I specifically asked that this payment get applied toward the bill that already on my credit report. I was assured this would be the case and even received a letter from the representative confirming this. When I called on 7/8/2014 to settle the other debt that hadn't yet shown on my credit report, the representative told me that my payment was already applied toward this one and not for the one on my credit report. I was lied to, and when I addressed this to the representative, her response was "that's neither here nor there," instead of trying to resolve the issue. Everyone I speak to is rude at this place and extremely apathetic and uncaring. This company either needs to change its business practices or be put out of business. I hope the calls are recorded, because it will prove my position.

Review: Please be advised I am requesting you go back over the myriad of documents

that have been provided to you over the past, and I've lost count, many, many years.

I am no longer willing to provide any information whatsoever with regard to that

long ago visit to Dr. [redacted] office where my Medicare Well Woman session

was conducted by a Nurse Practitioner. During that session, no procedures were performed.

I don't care what the NP documented - surely she had me confused with another patient.

In fact, the Medicare protocol for an Annual Well Woman visit (specific questions to be asked of

the patient as to her subjective health status with regard to lifestyle, were not asked.) There was

merely a brief discussion of my nutritional intake. I recommend you contact Medicare for more

information as to what should have been conducted. A Well Woman appointment (which this didn't

even qualify for) is covered by Medicare annually.Desired Settlement: I consider the matter closed. Today I will send a copy of this letter to the [redacted] Revdex.com. Henceforth, if I am contacted again, in any way whatsoever, I will turn

the matter over to my attorney and will seek compensatory damages for harassment.

Business

Response:

Dear Sir / Madame:Thank you for the opportunity to respond to the above referenced complaint.Our records indicate that this account was assigned on 5/1/2013 for charges stemming from an 8/2/2012 office visit for [redacted], MD.We have reviewed the account with Dr. [redacted] office to determine what has occurred on this account. According to their records, there were no documents received at their office from this consumer disputing the balance on the account.Dr. [redacted] office confirmed that there was a Preventative Care Age 65+ exam conducted. We've attached the itemized statement of the charges for the consumer's records. Dr. [redacted] office will gladly provide this consumer with the medical notes regarding this visit upon the consumer's request and signed release.Medicare will deny Well Woman visits if there are multiple claims within the same year. Therefore, it is possible this consumer had a visit with her primary care physician or another specialist that qualified for this charge that exceeded their benefit terms. The consumer could contact Medicare for an explanation.As the consumer states that she wants no further contact regarding this account, we have restricted any further communication on this matter.Please advise us if there is any further information necessary to close this complaint. Thank you.